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7 results for Customer Service Specialist in Framingham, MA

Customer service representative

Northborough, MA
onsite
Permanent / Full Time
52000 - 60000 USD / Yearly
We are looking for a detail-oriented Customer Service Representative to support customers and internal teams from our Northborough, Massachusetts location. This role combines customer communication, order coordination, and record accuracy in a regulated environment, with a strong focus on timely service and dependable follow-through. The ideal candidate brings experience handling customer requests, processing orders, and maintaining organized documentation while working closely with sales, shipping, and operations. Responsibilities:• Build a strong understanding of company products, service workflows, order procedures, and quality standards to provide accurate support.• Assist assigned customer accounts by answering questions related to products, order progress, shipment updates, and general service needs.• Enter customer orders, quotations, invoices, and account details into company systems with a high level of accuracy and completeness.• Confirm item availability, share expected delivery timelines, and communicate delays, backorders, or supply concerns to customers and internal partners.• Review required prescriptions and supporting documents, ensuring records are complete and properly maintained.• Handle product return requests, create return authorizations in line with company policy, and document all related activity.• Record customer interactions, concerns, and resolutions thoroughly, addressing routine issues directly and escalating more complex matters when needed.• Coordinate with sales, shipping, and operations teams to support accurate fulfillment and consistent customer service outcomes.• For international account support, prepare shipments and manage export paperwork, customs documentation, freight coordination, and commercial invoice requirements for compliant delivery.• Contribute to outreach efforts, special assignments, workspace organization, and departmental coverage as business needs require.Northborough
2026-07-22T00:00:00Z

Customer Service Representative

Westborough, MA
onsite
Temporary to Hire
18 - 19.5 USD / Hourly
Robert Half's Client in Westborough MA is looking for a detail-oriented and driven Customer Service Representative to support their operations team on a year long engagement! Responsibilities:- Engage with customers- Phone/Email correspondence- Shipping/Receiving- Data entry- Perform routine maintenance on equipment- Strong technical skills (MS Office applications)- Excellent organization & time management skills- Ability to work independently Start Date: Asap!End Date: ~ 12-18 months (may extend)Work Type: On-siteHours: M-F | 8am-4pm or 9am-5pmPay Rate: $18+ (dependent on experience) *If interested, APPLY now!
2026-07-27T00:00:00Z

Customer Service Representative

Danvers, MA
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a personable Customer Service Representative to support a Contract assignment in Danvers, Massachusetts. This position will represent the organization at a community event, welcome attendees, and create positive interactions through friendly conversation. The role focuses on engaging with visitors, asking prepared questions related to spinal and neck discomfort, and helping gather useful information in a thoughtful and approachable manner. Responsibilities: • Welcome event attendees and create a friendly, welcoming first impression at the booth. • Start conversations with visitors and encourage participation through clear and confident communication. • Ask pre-approved questions about spinal and neck pain to collect relevant responses from the public. • Share general information about the organization’s services in a courteous and engaging way. • Record attendee responses accurately and organize collected details for follow-up use. • Maintain an inviting booth presence by staying attentive, approachable, and responsive throughout the event. • Provide strong customer support by answering basic questions and directing individuals to appropriate resources when needed.
2026-07-30T00:00:00Z

Client Service Representative

Boston, MA
onsite
Temporary / Contract
25 - 26 USD / Hourly
We are looking for a Client Service Representative to support client relationships and deliver a high standard of service for a long-term contract opportunity. In this role, you will serve as a key point of contact for client requests, coordinate with internal teams to resolve issues, and help ensure service commitments are met across multiple products. This position is well suited for someone who can manage competing priorities, communicate clearly, and work effectively in a hybrid environment. Responsibilities:• Serve as a primary contact for day-to-day client questions, providing timely updates, clear guidance, and appropriate follow-up on open items.• Assess incoming requests, route complex matters to the right teams, and track escalations through resolution to maintain strong client support.• Join scheduled client discussions when needed, offering service updates and helping address operational concerns or outstanding requests.• Review client-related reporting and identify potential service risks, bringing concerns forward when issues could affect the client experience.• Partner with internal departments and external providers to coordinate deliverables, resolve service issues, and keep priorities aligned.• Use internal systems and technology platforms to document inquiries, research account details, and manage service activity efficiently.• Help clients adopt available digital tools and automation features by explaining functionality and encouraging effective use of new solutions.• Monitor required client records and supporting documentation, including tax forms, account details, and authorized signer information, and flag gaps that could create risk.• Contribute to team initiatives, control reviews, and audit-related activities that strengthen service quality and operational compliance.
2026-07-29T00:00:00Z

Customer Service Manager

Northborough, MA
onsite
Permanent / Full Time
85000 - 95000 USD / Yearly
We are looking for a Customer Service Manager to lead day-to-day customer support operations and ensure a responsive, organized experience for domestic and international clients in Northborough , Massachusetts. This role combines team leadership with hands-on order coordination, shipping support, and cross-functional collaboration across sales, production, and quality teams. The ideal candidate brings a strong background in regulated or manufacturing environments and is comfortable improving processes while maintaining high service standards. Responsibilities:• Lead, coach, and evaluate customer service team members to build a high-performing department focused on accuracy, responsiveness, and customer satisfaction.• Partner with sales leadership and internal stakeholders to deliver consistent service, resolve escalations, and support business objectives.• Oversee open orders, quotations, and proforma activity to ensure timely follow-up, accurate communication, and on-schedule shipment execution.• Manage international order fulfillment from order review through delivery, including coordination with distributors, carriers, and internal teams.• Prepare and review export-related paperwork such as proforma invoices, delivery documentation, shipping records, and related transaction files.• Confirm inventory availability, communicate shortages or backorders to the appropriate teams, and help align customer commitments with production timelines.• Support returns and initial complaint handling, partnering with quality personnel when product concerns require further investigation.• Maintain accurate customer records and operational notes in CRM or order management systems while ensuring service and shipping areas remain organized and properly supplied.• Update departmental procedures and work instructions as processes evolve, and contribute to marketing or administrative initiatives when needed.
2026-07-22T00:00:00Z

Billing and Collections Specialist

Shrewsbury, MA
onsite
Permanent / Full Time
55000 - 70000 USD / Yearly
We are looking for a detail-oriented Billing and Collections Specialist to support client invoicing and receivables operations in Shrewsbury, Massachusetts. This position plays an important role in maintaining accurate billing records, coordinating with legal professionals on account activity, and helping ensure timely payment collection. The ideal candidate brings experience in billing and collections, strong organizational skills, and the ability to manage sensitive financial information with professionalism and discretion. Responsibilities:• Partner with attorneys and internal staff to review outstanding account balances and support timely follow-up on receivables.• Record collection efforts consistently and prepare status updates that outline account activity and progress for leadership review.• Monitor unbilled work with legal teams and help track expected invoice timing to support accurate revenue follow-through.• Prepare and send client statements, process card payments, and post incoming cash receipts to the appropriate accounts.• Create billing memos, complete transfers and adjustments, and issue invoices with a high level of accuracy.• Manage monthly electronic billing tasks, including establishing billing arrangements for new client matters when needed.• Provide billing histories, duplicate invoices, and audit-related reporting in response to internal or client requests.• Review new client and matter intake details, maintain billing system records, support alternative fee setup, and assist with month-end billing distribution and related administrative tasks.• Maintain organized financial documentation, follow firm procedures, and travel to other office locations when business needs require it. **For immediate consideration please call me directly! 508-205-2127, Eric Lebow**
2026-07-14T00:00:00Z

Human Resources Specialist

Smithfield, RI
onsite
Permanent / Full Time
65000 - 70000 USD / Yearly
We are looking for a Human Resources Payroll Specialist to support key HR operations for our client in Lincoln, Rhode Island. This role focuses on benefits administration, payroll coordination, employee records management, and compliance activities that help ensure a smooth and accurate employee experience. The ideal candidate brings strong organizational skills, sound judgment, and the ability to handle confidential information with care. Responsibilities:• Process multi-state payroll activities as needed, ensuring pay data, time-off entries, taxes, and deductions are entered correctly and completed on schedule. Manage employee benefit programs across medical, dental, vision, life, disability, retirement, and voluntary offerings, ensuring accurate administration and employee support.• Guide employees through benefit eligibility, enrollment, and annual election periods by answering questions, explaining options, and resolving issues promptly.• Perform ongoing benefits administration tasks such as processing enrollments and terminations, reviewing invoices, and reconciling carrier billing details.• Coordinate leave administration, including statutory and state-related absences, while supporting accommodation requests in accordance with applicable requirements.• Partner with external benefit providers and internal finance stakeholders to maintain accurate deductions, enrollments, and payments.• Support year-end payroll and compliance activities, including audit preparation and verification of tax and benefits-related reporting documents.• Maintain employee records tied to hires, transfers, promotions, and separations, while processing personnel changes with proper approvals.• Conduct periodic audits of employee files and work authorization documentation to help maintain compliance with federal and state regulations.• Handle employment verification requests and report workplace incidents to the appropriate workers’ compensation contacts.
2026-07-16T00:00:00Z