6 results for Customer Service Manager in Framingham, MA

Customer Service Representative

Danvers, MA
onsite
Temporary
19 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Danvers, Massachusetts. In this role, you will play a vital part in ensuring smooth communication and efficient order management while providing exceptional service to customers. This position offers an excellent opportunity to work onsite and collaborate with a dynamic team. Responsibilities: • Process incoming customer orders promptly and accurately while maintaining attention to detail. • Provide order updates, track supply information, and relay details to the appropriate departments. • Answer inbound calls and address customer inquiries with professionalism and efficiency. • Utilize company systems for order entry and data management, ensuring seamless operations. • Occasionally assist with picking parts from the floor to fulfill customer needs. • Collaborate with a team of Customer Service Representatives to handle a high volume of orders effectively. • Maintain clear and friendly communication with customers and team members to enhance satisfaction. • Support the team in managing 30-50 orders daily, ensuring timely and accurate processing. • Ensure compliance with company procedures and policies during all customer interactions. • Assist in training and knowledge transfer to maintain operational consistency.
2026-03-05T00:00:00Z

Customer Service Representative

Gardner, MA
onsite
Permanent
48000 - 52000 USD / Yearly
SUMMARY: The Customer Service Representative is the first line of contact for customers and is key to representing the company in an efficient, knowledgeable, and professional manner. This role supports the sales team by providing product information, accurately entering orders, assisting with any order issues and building and maintaining customer relationships. ESSENTIAL DUTIES: The requirements listed below are representative of the essential duties required of the Customer Service Representative: · Accurately enter and process orders, track order status, and expedite as necessary to ensure on time delivery.· Service existing accounts by regularly communicating with specified contacts and checking with them for any potential needs, so as to build and maintain loyal customer relationships. · Help establish new accounts by planning and organizing daily work schedule to allow for opportunity to call on past or prospective new customers for current or future needs.· Responsible to ensure customer retention and growth through strong relationship management metrics.· Present products effectively, up-sell and cross sell additional products as appropriate and generate referrals when possible.· Interact daily with Regional Sales Managers (RSM’s) and sales representatives regarding customer opportunities, orders and issues.· Follow up on lost business in an effort to reactivate dormant accounts.· Qualify customer RFQ’s to ensure accurate cross-referencing, UOM and prospective package is ready for hand off to shipping department.· Forwards quotations to customer as required.· Completes initial lead follow up and communicates results to RSM, Marketing and appropriate management.· Maintain customer information as needed for contacts, routing etc.· Assist in business development activities i.e., direct mailings, samples and follow up calls.· Quality is everyone’s responsibility.· Other duties as assigned. For immediate consideration please call me directly Eric Lebow 508-205-2127
2026-01-29T00:00:00Z

Customer Service Representative

Middleton, MA
onsite
Contract / Temporary to Hire
18.05 - 20.9 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Middleton, Massachusetts. In this onsite role, you will serve as a vital link between our customers and various internal departments, ensuring smooth communication and efficient service. This is a Contract to permanent position, offering an excellent opportunity for growth within a manufacturing environment. Responsibilities: • Act as the primary point of contact for customers, addressing inquiries and resolving issues promptly. • Build and sustain positive relationships with customers, ensuring their satisfaction and loyalty. • Manage requests for quotes (RFQs), process purchase orders, and handle change orders with accuracy. • Maintain organized and up-to-date electronic and physical sales order files. • Collaborate with sales, production, logistics, and finance teams to ensure seamless operations. • Perform detailed data entry tasks to support order processing and record management. • Monitor and follow up on customer orders to ensure timely delivery and address any concerns. • Utilize Microsoft Office tools, particularly Excel, to manage and analyze data effectively. • Stay attentive to detail in all aspects of the role to ensure accuracy and reliability. • Adhere to company policies and procedures while maintaining a high standard of conduct.
2026-03-05T00:00:00Z

Customer Service Representative

Burlington, MA
onsite
Temporary
18 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Burlington, Massachusetts. In this role, you will handle inbound calls, assist customers with their inquiries, and ensure a seamless experience through accurate data entry and order processing. This is a long-term contract position offering an excellent opportunity to develop your skills in a dynamic environment. Responsibilities: • Manage inbound customer calls with professionalism and efficiency. • Address customer inquiries and provide accurate information about products and services. • Process customer orders with precision and attention to detail. • Perform data entry tasks to maintain accurate records and documentation. • Resolve customer issues promptly and escalate complex cases as needed. • Collaborate with team members to ensure consistent and high-quality service delivery. • Maintain a positive and empathetic approach when interacting with customers. • Follow company policies and guidelines to ensure compliance. • Identify opportunities to improve customer service processes and contribute to team goals.
2026-02-26T00:00:00Z

Customer Service Rep

Acton, MA
onsite
Permanent
52000 - 60000 USD / Yearly
Essential Functions  Respond to all customer inquiries, questions, and RFQ’s  Develop system for following up on quotes to identify likelihood of order  Understand customers’ needs and communicate to production team to ensure satisfaction  Setup and host customer and vendor visits via video, and/or in person  Daily meeting with production manager, operations manager, engineering to review any open quotes and/or order fulfillment concerns  Enter quotes and sales orders into ERP system (ProfitKey®), ensuring accuracy  Maintain major sales analysis spreadsheets, open quote log, and any custom report as requested  Prepare weekly posts for social media sites (LinkedIn etc.)  Attend trade shows as requested (US Locations)  Maintain database integrity within ProfitKey® ERP Software  Maintain a database of current and potential customers with CRM  Review technical drawings for manufacturability with the support of engineering as needed  Prepare customer reports and access customer portals as needed. Education - Associate’s degree in business administration, applied science or engineering Experience Details - Manufacturing technical sales support and/or officer administrator role – 1 year preferred - Customer service experience - High working knowledge of Microsoft Excel, Outlook, TEAMS, and other Office suite applications
2026-02-17T00:00:00Z

Service Coordinator Specialist

Lowell, MA
onsite
Temporary
23.75 - 26.5 USD / Hourly
We are looking for a detail-oriented Renewal Coordinator Specialist to join our team in Lowell, Massachusetts. In this long-term contract position, you will manage customer retention activities, ensuring excellent service and high renewal rates while fostering strong client relationships. The role requires proactive communication, accurate pricing updates, and collaboration to meet customer needs and drive satisfaction. Responsibilities: • Oversee all retention efforts within an assigned customer base, ensuring timely and effective communication. • Initiate contact with customers 120 days prior to contract renewal to address concerns and confirm details. • Update and re-estimate contracts to reflect current labor rates and service needs. • Participate in monthly Service Contract Renewal meetings, providing updates and following through on assigned tasks. • Resolve customer issues and secure agreement before renewal deadlines. • Maintain an organized list of customers and track annual renewal dates. • Identify opportunities to expand services or cross-sell products based on customer needs. • Collaborate with internal teams to improve service delivery and address customer concerns. • Provide regular updates during sales meetings regarding the status of renewals. • Conduct in-person meetings with customers as required to strengthen relationships and address needs.
2026-02-27T00:00:00Z