Add your latest resume to match with open positions.

4 results for Customer Experience Specialist in Framingham, MA

Woburn, MA
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are looking for a Customer Service Representative to support daily customer interactions for a long-term contract opportunity in Woburn, Massachusetts. This position focuses on delivering responsive service, managing orders accurately, and handling a steady volume of inbound and outbound communication. The ideal candidate brings a customer-first mindset, strong communication skills, and the ability to work efficiently in a fast-paced support environment. Responsibilities: • Respond to incoming customer calls with professionalism, providing clear information and timely resolution to service-related inquiries. • Place outbound calls as needed to follow up on requests, confirm details, and maintain consistent communication with customers. • Enter customer orders accurately into internal systems while verifying product, account, and shipment information. • Address service concerns by identifying issues, documenting interactions, and escalating more complex matters when appropriate. • Maintain organized and complete records of customer conversations, order updates, and follow-up actions. • Support day-to-day call center operations by balancing service quality, responsiveness, and accuracy across multiple tasks.
2026-05-27T00:00:00Z

Lowell, MA
onsite
Temporary / Contract
23.75 - 26.5 USD / Hourly
We are looking for a detail-oriented Renewal Coordinator Specialist to join our team in Lowell, Massachusetts. In this long-term contract position, you will manage customer retention activities, ensuring excellent service and high renewal rates while fostering strong client relationships. The role requires proactive communication, accurate pricing updates, and collaboration to meet customer needs and drive satisfaction. Responsibilities: • Oversee all retention efforts within an assigned customer base, ensuring timely and effective communication. • Initiate contact with customers 120 days prior to contract renewal to address concerns and confirm details. • Update and re-estimate contracts to reflect current labor rates and service needs. • Participate in monthly Service Contract Renewal meetings, providing updates and following through on assigned tasks. • Resolve customer issues and secure agreement before renewal deadlines. • Maintain an organized list of customers and track annual renewal dates. • Identify opportunities to expand services or cross-sell products based on customer needs. • Collaborate with internal teams to improve service delivery and address customer concerns. • Provide regular updates during sales meetings regarding the status of renewals. • Conduct in-person meetings with customers as required to strengthen relationships and address needs.
2026-05-08T00:00:00Z

Boxborough, MA
onsite
Temporary / Contract
27 - 35 USD / Hourly
Robert Half is looking for a hands-on Digital Marketing Specialist / Project Manager to join a fast-paced, collaborative team and own integrated, multi-channel campaigns from concept through execution and optimization. This is an ideal opportunity for a mid-level marketer who thrives in a lean environment, enjoys balancing strategy with execution, and is confident partnering cross-functionally to drive impactful, data-driven campaigns. Responsibilities<ul><li>Lead end-to-end execution of integrated, 360° marketing campaigns</li><li>Develop creative and media briefs aligned to business goals</li><li>Partner with external agencies to manage campaign delivery</li><li>Review and provide feedback on creative, copy, and media plans</li><li>Track campaign performance, define KPIs, and optimize based on data insights</li><li>Analyze campaign data (Excel/CRM) and present clear recommendations</li><li>Support digital execution across channels and website updates (HubSpot preferred)</li><li>Manage timelines, status reports, and cross-functional coordination</li></ul>
2026-05-27T00:00:00Z

Framingham, MA
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
We are looking for a dedicated Senior Client Service Associate to join a boutique wealth management firm located in Framingham, Massachusetts. This role provides an excellent opportunity to gain diverse experience in client service, operational processes, compliance, and financial planning support. Ideal for professionals seeking to advance their career in the wealth management sector, this position offers a collaborative environment to grow and thrive.
2026-05-06T00:00:00Z