Add your latest resume to match with open positions.

9 results for Customer Experience Marketing Manager in Framingham, MA

Customer Experience Specialist

Nashua, NH
onsite
Temporary to Hire
20 - 21 USD / Hourly
We are looking for a Customer Experience Specialist to join a team in New Hampshire in a contract-to-permanent position. This role focuses on delivering responsive support to business customers, managing order-related activities, and maintaining accurate account information across internal systems. The ideal candidate is organized, service-oriented, and comfortable balancing phone-based customer support with administrative follow-up. Responsibilities: • Respond to incoming customer calls in a courteous and timely manner while resolving questions, concerns, and service requests. • Enter and manage orders submitted through the business-to-business channel, ensuring details are complete and processed accurately. • Document customer communications and updates in the company’s CRM and related systems to maintain clear account histories. • Support customers by researching issues, coordinating next steps, and providing helpful solutions that align with service expectations. • Complete administrative and back-office tasks that help keep daily customer service operations running smoothly. • Monitor customer accounts, identify items requiring follow-up, and take appropriate action to address outstanding needs. • Perform billing-related activities, review account charges, and help manage order backlogs and backordered items. • Maintain accurate customer records by updating account details, order information, and interaction notes as changes occur.
2026-06-16T00:00:00Z

Customer Service Manager

Tyngsborough, MA
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
Robert Half is seeking a highly motivated and customer-focused Customer Service Manager to lead our customer service operations. This individual will be responsible for managing the customer service team, overseeing quoting and order activity, maintaining strong client relationships, and ensuring exceptional service delivery. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is committed to delivering an outstanding customer experience. Key Responsibilities:<ul><li>Provide leadership, direction, and support to the customer service team.</li><li>Manage all aspects of the customer service process, including quotes, sample requests, order processing, and order acknowledgments.</li><li>Prepare quotes and proposals in response to customer inquiries and requests.</li><li>Work directly with customers to process orders, resolve issues, and ensure timely communication.</li><li>Enter and maintain customer and order information within the company ERP/CRM system.</li><li>Maintain customer records and databases with a high degree of accuracy.</li><li>Manage internal quote tracking and customer request databases.</li><li>Respond to customer inquiries and coordinate with appropriate internal departments to resolve issues.</li><li>Follow up on quotations and proposals to support business development efforts.</li><li>Collaborate with operations, sales, and management teams to ensure customer satisfaction and successful order fulfillment.</li><li>Analyze customer concerns and identify opportunities to improve service processes.</li><li>Perform additional customer service and administrative duties as needed.</li></ul>
2026-06-17T00:00:00Z

Marketing Manager

Boston, MA
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
Are you a Senior Marketing Coordinator or Marketing Coordinator with 4-5+ years of AEC marketing experience ready to take the next step and become a Marketing Manager with a path to becoming a Marketing Director? I’m working on a hybrid Marketing Manager position requiring three days a week in the Boston office. Target salary is 90-95K but the client could potentially flex up to the 100K or so range for the right experience. We’re seeking a strategic, hands-on Marketing Manager to help shape how our client pursues and wins new business. In this role, you’ll work closely with firm leadership and business development to develop pursuit strategies, craft compelling proposals and presentations, and strengthen the firm’s overall marketing approach. This is an excellent opportunity for an experienced AEC marketing professional who enjoys both strategy and execution and is interested in growing into a Director-level leadership role over time. What You’ll Do<ul><li>Partner with leadership and business development to shape pursuit strategy, positioning, and messaging</li><li>Lead the development of proposals, presentations, and interview materials from kickoff through final delivery</li><li>Write and edit clear, compelling content that translates complex work into persuasive stories</li><li>Advance visual storytelling through the use of graphics, data, photography, and videography</li><li>Collaborate with internal marketing team members to create polished, high-quality materials</li><li>Manage awards submissions, support thought leadership initiatives, and contribute to PR efforts</li><li>Improve marketing systems, templates, workflows, and opportunity tracking</li><li>Help ensure continuity between business development activities and active pursuits</li><li>Guide external brand presence across platforms such as LinkedIn and Instagram</li></ul>
2026-06-17T00:00:00Z

Customer Service Representative

Shrewsbury, MA
onsite
Temporary to Hire
17 - 19 USD / Hourly
Robert Half's client in Shrewsbury MA is looking for a personable and tech savvy customer service representative! Responsibilities include:- Interpersonal skills - Excellent verbal & written communication skills- Phone/Email correspondence- Answering inbound calls- MS Suite exp. (Word, Excel, & Outlook)- Comfortability with cold calling- Sales support- Variety of administrative duties**Comprehensive knowledge of service station or repair industry is a PLUS! Start date: AsapDuration: ~ 1 month of training, then could go temp-to-permHours: 24 hrs per wk | M, W, R, F: 9am–1pm | T: 8:30 am–5 pm**This role will transition into full time (40 hrs per week after training period) Work type: On-sitePay rate: $18+ (dependent on experience) **If interested, apply now!
2026-06-19T00:00:00Z

Customer Service Representative

Nashua, NH
onsite
Temporary / Contract
17 - 18 USD / Hourly
We are seeking detail-oriented and compassionate Customer Service Representatives in Nashua, NH 03060 to join our team in fast-paced service environments. In this role, you will be the first point of contact for customers and visitors, helping ensure a smooth, positive experience from arrival through resolution. Ideal candidates bring strong customer service skills, attention to detail, and the ability to thrive in high-volume, high-pressure settings.Responsibilities:<ul><li>Greet and assist customers, clients, and visitors in a courteous and professional manner.</li><li>Collect and verify customer information accurately.</li><li>Handle check-ins, service intake, scheduling, and general front-desk support duties.</li><li>Explain forms, policies, and procedures clearly to customers.</li><li>Maintain accurate data entry in electronic systems.</li><li>Coordinate with internal teams to ensure efficient service flow and issue resolution.</li><li>Protect customer confidentiality and handle sensitive information appropriately.</li><li>Adapt to fast-paced environments with changing priorities and needs.</li><li>Provide exceptional customer service, especially in high-stress situations.</li></ul>
2026-06-12T00:00:00Z

Customer Service Rep

Worcester, MA
onsite
Permanent / Full Time
52000 - 56000 USD / Yearly
We are looking for an experienced Customer Service Representative to join our team in the Greater Worcester County area. This role requires a detail-oriented individual who excels in managing customer interactions and ensuring seamless order processing to meet business needs. The ideal candidate will thrive in a fast-paced environment and demonstrate strong communication and organizational skills. Responsibilities:• Process customer orders accurately through data entry and maintain order records.• Communicate effectively with customers to address inquiries, resolve issues, and provide updates on orders.• Coordinate scheduling with transportation carriers to ensure timely shipping and delivery.• Monitor inventory levels and collaborate with relevant teams to manage substitutions and revisions.• Serve as a liaison between warehouse staff, sales teams, and management to address pricing, inventory, and customer concerns.• Interact with external carriers to confirm load availability and coordinate customer pickups.• Maintain and update customer databases to manage advanced shipping notices and routing requests.• Handle multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced setting.• Facilitate customer satisfaction by responding to feedback and implementing solutions to improve processes. **For immediate consideration, please reach out to me ASAP. Eric Lebow 508-205-2127- we can do a quick resume review! **
2026-06-16T00:00:00Z

Marketing Enablement Associate

Boston, MA
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
I'm recruiting for a Marketing Enablement Associate role at a well-established, privately owned global investment management firm. This is a great opportunity for someone looking to grow their career at the intersection of marketing, client reporting, and financial services. This is a hybrid role, 3-4 days in office. What You'll Be Doing:• Managing client reporting across daily, monthly, quarterly, and ad-hoc deliverables• Maintaining and updating content on external websites and client-facing platforms• Supporting relationship managers with client queries and reporting needs• Collaborating with Technology teams on system enhancements and UAT• Working within a Sales Enablement platform (Seismic) to build and optimize content• Coordinating longer-term projects including financial statements and board reporting What They're Looking For:• 3–5+ years of experience in investment management or a related field• Seismic experience is a Must
2026-05-21T00:00:00Z

Head of Marketing

Canton, MA
onsite
Permanent / Full Time
150000 - 175000 USD / Yearly
Head of Marketing with 10+ years of B2B experience needed for a full-time, hybrid flexible position in Greater Boston. Must have 5+ years of experience in a leadership position so prior people management/development experience is required. Must have strong expertise across demand gen and lead gen, keep knowledge of modern marketing channels, and experience managing modern tech stacks including automation, analytics, and AI tools. Experience in the meetings, events, and destination management spaces is preferred. Hubspot and Salesforce experience required. Salary is 150-175K. The Head of Marketing, reporting to the CEO, is a strategic leader responsible for developing and executing the company’s marketing strategy, driving demand generation, and building brand awareness. This player-coach role leads and mentors the marketing team, oversees operations across paid, owned, and earned channels, and ensures strong execution of marketing campaigns. Key responsibilities include:<ul><li>Setting and aligning marketing strategies with business goals and supporting quarterly planning.</li><li>Overseeing the marketing budget, vendor management, and ROI analysis.</li><li>Leading demand generation initiatives, optimizing lead journeys, and collaborating closely with Sales to drive pipeline growth.</li><li>Managing strategies for website performance, SEO, and conversion optimization.</li><li>Directing marketing operations and analytics across platforms such as HubSpot and Salesforce, and leveraging data and insights for continuous improvement.</li><li>Overseeing content, creative, and brand strategy to ensure consistency and quality across all channels and materials.</li><li>Leading PR, partnerships, and experiential marketing efforts, including trade shows and post-event analysis.</li><li>Implementing AI-enabled solutions to enhance campaign speed, consistency, and effectiveness while protecting brand integrity.</li></ul>
2026-06-18T00:00:00Z

Member Services Coordinator

Franklin, MA
onsite
Permanent / Full Time
50000 - 52000 USD / Yearly
We are looking for a Member Services Coordinator to support member-facing operations and help deliver a responsive, organized service experience in Bellingham, Massachusetts. This position combines customer support, record maintenance, and administrative coordination to ensure members receive accurate information and timely assistance. The role is ideal for someone who is detail-oriented, comfortable managing data, and able to collaborate across teams while supporting meetings, promotions, and day-to-day office activities. Responsibilities:• Guide new members through the onboarding process and help create a positive, well-organized introduction to the organization.• Keep member records current by updating database information and ensuring documentation is complete and accurate.• Manage website-related member materials and coordinate communications received from both internal teams and outside partners.• Support product data maintenance by reviewing model details and updating category or status information as needed.• Assist members with order-related issues, including processing backorder cancellation requests when appropriate.• Enter and review promotional data, then prepare reports that help the team evaluate program performance and operational effectiveness.• Help coordinate and participate in member meetings, events, and shows by preparing materials and providing administrative support.• Contribute to shared team priorities by assisting colleagues with additional assignments and handling general office tasks as required. **For immediate screening and interviews please reach out to me asap, including forwarding your resume, 508-205-2127, Eric Lebow
2026-06-09T00:00:00Z