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8 results for Member Services Coordinator in Franklin, MA

Member Services Coordinator/Administrative Assistant

Milford, MA
onsite
Permanent / Full Time
50000 - 54000 USD / Yearly
We are looking for a Member Services Coordinator/Administrative assistant to support member-facing operations and deliver responsive, detail-oriented service from our Franklin, Massachusetts office. This position focuses on keeping records accurate, communicating program and group information clearly, and helping members navigate day-to-day requests. The ideal candidate brings strong administrative skills, a customer-first mindset, and the ability to manage data and documentation with care. Responsibilities:• Guide new members through the onboarding process, helping them get established quickly and accurately within the organization.• Update and organize website materials, member-facing documents, and communications received from internal teams and outside partners.• Maintain member records in company systems, ensuring information remains current, complete, and reliable.• Support product database upkeep by reviewing model details and placing items in the correct status and category classifications.• Respond to member inquiries and assist with service-related issues, including requests tied to backorder cancellations.• Enter and compile promotional reporting data to support review of campaigns, trends, and operational performance.• Help coordinate and participate in member meetings, events, and shows by preparing materials and supporting logistics.• Provide administrative assistance across the team and handle general office tasks as business needs require.*This role is 60% Administrative Assistant/40% Member Services Coordinator* For immediate consideration please reach out to me ASAP. Eric Lebow 508-205-2127
2026-06-26T00:00:00Z

Member services supervisor

Milford, MA
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for a Member Services Supervisor to oversee a high-quality experience for members while guiding day-to-day service operations. This role combines team leadership, process improvement, and direct coordination of member programs to strengthen satisfaction, accuracy, and long-term engagement. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage service activities in a fast-paced office environment. Responsibilities:• Direct membership lifecycle activities, ensuring smooth enrollment, account maintenance, and separation processes with careful attention to service quality and accuracy.• Coordinate the planning and support of member-facing activities such as meetings, training sessions, and industry events, representing the organization in a thorough and attentive manner.• Create and refine engagement initiatives that improve the member experience, encourage continued participation, and support retention goals.• Review service metrics and member input to uncover patterns, identify gaps, and propose practical improvements to internal workflows.• Manage projects focused on strengthening member service operations, working closely with internal departments and outside vendors to deliver effective solutions.• Coach, train, and support team members on service procedures, systems usage, and performance expectations, including ongoing development and feedback.• Keep member communications, website materials, and vendor-related documents current, accurate, and aligned with operational needs.• Maintain precise member records in business systems and recommend upgrades or process changes that improve efficiency, including enhancements related to ticketing and member management platforms. For immediate consideration please call me directly, 508-205-2127 Eric Lebow
2026-06-24T00:00:00Z

Customer Service Manager

Tyngsborough, MA
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
Robert Half is seeking a highly motivated and customer-focused Customer Service Manager to lead our customer service operations. This individual will be responsible for managing the customer service team, overseeing quoting and order activity, maintaining strong client relationships, and ensuring exceptional service delivery. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is committed to delivering an outstanding customer experience. Key Responsibilities:<ul><li>Provide leadership, direction, and support to the customer service team.</li><li>Manage all aspects of the customer service process, including quotes, sample requests, order processing, and order acknowledgments.</li><li>Prepare quotes and proposals in response to customer inquiries and requests.</li><li>Work directly with customers to process orders, resolve issues, and ensure timely communication.</li><li>Enter and maintain customer and order information within the company ERP/CRM system.</li><li>Maintain customer records and databases with a high degree of accuracy.</li><li>Manage internal quote tracking and customer request databases.</li><li>Respond to customer inquiries and coordinate with appropriate internal departments to resolve issues.</li><li>Follow up on quotations and proposals to support business development efforts.</li><li>Collaborate with operations, sales, and management teams to ensure customer satisfaction and successful order fulfillment.</li><li>Analyze customer concerns and identify opportunities to improve service processes.</li><li>Perform additional customer service and administrative duties as needed.</li></ul>
2026-06-17T00:00:00Z

Membership Sales Associate

Boston, MA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Membership Sales Associate to support a non-profit organization in Boston, Massachusetts through a Contract position focused on member engagement and service. This role is ideal for someone who communicates confidently, responds thoughtfully to inquiries, and can guide prospective and existing members through the enrollment and support process. The position combines high-volume customer interaction with accurate record handling, helping create a positive experience for everyone who connects with the organization. Responsibilities: • Respond to incoming calls and messages from prospective and current members, providing helpful and detail-focused support. • Assist individuals with membership questions, program details, and service-related concerns in a timely manner. • Complete order and enrollment information with accuracy, ensuring records are entered correctly and kept up to date. • Make outbound calls as needed to follow up on inquiries, confirm details, or support membership sales efforts. • Document customer interactions clearly and maintain organized account notes for future reference. • Resolve routine issues efficiently and escalate more complex concerns to the appropriate team when necessary. • Support daily call center activities while maintaining a courteous, solutions-focused approach in every interaction.
2026-07-10T00:00:00Z

Membership Sales Associate

Boston, MA
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
We are looking for a Membership Sales Associate to support a non-profit organization through a contract position focused on member engagement and service. This role is ideal for someone who enjoys speaking with people, handling high-volume communication, and ensuring inquiries and transactions are managed accurately. The position combines customer support and sales-oriented interaction, helping prospective and current members receive timely assistance while maintaining a welcoming experience. Responsibilities: • Respond to incoming calls from prospective and existing members, providing clear information and resolving questions with a service-focused approach. • Conduct outbound outreach to follow up on inquiries, support membership-related conversations, and encourage participation or renewals when appropriate. • Enter orders, membership details, and related updates into internal records with accuracy and attention to detail. • Assist callers with product, service, or membership questions while delivering courteous and efficient support in a fast-paced environment. • Document interactions thoroughly so member activity, requests, and next steps are captured correctly. • Coordinate with internal teams as needed to address issues, escalate complex concerns, and ensure timely resolution. • Maintain consistent service quality across high-volume call activity while meeting productivity and responsiveness expectations.
2026-07-10T00:00:00Z

Maintenance Coordinator

Milton, MA
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
We are seeking a highly organized and customer-focused professional to support residential property operations across a portfolio of 300+ apartments, including a large student housing population. This role is responsible for coordinating maintenance requests, dispatching technicians, tracking work orders, communicating with tenants and vendors, and assisting with leasing support and administrative tasks. The ideal candidate is detail-oriented, resourceful, confident, and able to thrive in a fast-paced, deadline-driven environment while delivering excellent customer service.
2026-06-25T00:00:00Z

Customer Service Rep

Worcester, MA
onsite
Permanent / Full Time
52000 - 56000 USD / Yearly
We are looking for an experienced Customer Service Representative to join our team in the Greater Worcester County area. This role requires a detail-oriented individual who excels in managing customer interactions and ensuring seamless order processing to meet business needs. The ideal candidate will thrive in a fast-paced environment and demonstrate strong communication and organizational skills. Responsibilities:• Process customer orders accurately through data entry and maintain order records.• Communicate effectively with customers to address inquiries, resolve issues, and provide updates on orders.• Coordinate scheduling with transportation carriers to ensure timely shipping and delivery.• Monitor inventory levels and collaborate with relevant teams to manage substitutions and revisions.• Serve as a liaison between warehouse staff, sales teams, and management to address pricing, inventory, and customer concerns.• Interact with external carriers to confirm load availability and coordinate customer pickups.• Maintain and update customer databases to manage advanced shipping notices and routing requests.• Handle multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced setting.• Facilitate customer satisfaction by responding to feedback and implementing solutions to improve processes. **For immediate consideration, please reach out to me ASAP. Eric Lebow 508-205-2127- we can do a quick resume review! **
2026-06-16T00:00:00Z

Bilingual Customer Service Representative

Franklin, MA
onsite
Temporary / Contract
19 - 20.5 USD / Hourly
Robert Half's client in Franklin MA is looking for a fulltime bilingual (English/Spanish) customer service representative! Responsibilities include: - incoming calls/emails- data entry- order processing- strong communication and follow-up skills- working with internal teams and clients- strong relationship management- strong technical skill set- bilingual is a must - crm experience is a plus
2026-07-08T00:00:00Z