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4 results for Call Center Specialist in Framingham, MA
- Franklin, MA
- onsite
- Temporary / Contract
- 19 - 20.5 USD / Hourly
- Robert Half's client in Franklin MA is looking for a fulltime customer service representative!<br><br>Responsibilities include:<br><br>- incoming calls/emails<br>- data entry<br>- order processing<br>- strong communication and follow-up skills<br>- working with internal teams and clients<br>- strong relationship management <br>- strong technical skill set<br>- bilingual is a plus<br>- crm experience is a plus <br><br>Start Date- asap<br>Duration- 2 month, could go longer<br>Hours- m-f 8-5<br>Pay- starting at $19.00
- 2026-07-02T00:00:00Z
- Worcester, MA
- onsite
- Permanent / Full Time
- 52000 - 56000 USD / Yearly
- <p>We are looking for an experienced Customer Service Representative to join our team in the Greater Worcester County area. This role requires a detail-oriented individual who excels in managing customer interactions and ensuring seamless order processing to meet business needs. The ideal candidate will thrive in a fast-paced environment and demonstrate strong communication and organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Process customer orders accurately through data entry and maintain order records.</p><p>• Communicate effectively with customers to address inquiries, resolve issues, and provide updates on orders.</p><p>• Coordinate scheduling with transportation carriers to ensure timely shipping and delivery.</p><p>• Monitor inventory levels and collaborate with relevant teams to manage substitutions and revisions.</p><p>• Serve as a liaison between warehouse staff, sales teams, and management to address pricing, inventory, and customer concerns.</p><p>• Interact with external carriers to confirm load availability and coordinate customer pickups.</p><p>• Maintain and update customer databases to manage advanced shipping notices and routing requests.</p><p>• Handle multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced setting.</p><p>• Facilitate customer satisfaction by responding to feedback and implementing solutions to improve processes.</p><p><br></p><p><br></p><p><strong><em><u>**For immediate consideration, please reach out to me ASAP. Eric Lebow 508-205-2127- we can do a quick resume review! **</u></em></strong></p>
- 2026-06-16T00:00:00Z
- Tyngsborough, MA
- onsite
- Permanent / Full Time
- 75000 - 90000 USD / Yearly
- <p>Robert Half is seeking a highly motivated and customer-focused Customer Service Manager to lead our customer service operations. This individual will be responsible for managing the customer service team, overseeing quoting and order activity, maintaining strong client relationships, and ensuring exceptional service delivery. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is committed to delivering an outstanding customer experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide leadership, direction, and support to the customer service team.</li><li>Manage all aspects of the customer service process, including quotes, sample requests, order processing, and order acknowledgments.</li><li>Prepare quotes and proposals in response to customer inquiries and requests.</li><li>Work directly with customers to process orders, resolve issues, and ensure timely communication.</li><li>Enter and maintain customer and order information within the company ERP/CRM system.</li><li>Maintain customer records and databases with a high degree of accuracy.</li><li>Manage internal quote tracking and customer request databases.</li><li>Respond to customer inquiries and coordinate with appropriate internal departments to resolve issues.</li><li>Follow up on quotations and proposals to support business development efforts.</li><li>Collaborate with operations, sales, and management teams to ensure customer satisfaction and successful order fulfillment.</li><li>Analyze customer concerns and identify opportunities to improve service processes.</li><li>Perform additional customer service and administrative duties as needed.</li></ul>
- 2026-06-17T00:00:00Z
- Franklin, MA
- onsite
- Temporary / Contract
- 19 - 20.5 USD / Hourly
- <p>Robert Half's client in Franklin MA is looking for a fulltime bilingual (English/Spanish) customer service representative!</p><p><br></p><p>Responsibilities include:</p><p><br></p><p>- incoming calls/emails</p><p>- data entry</p><p>- order processing</p><p>- strong communication and follow-up skills</p><p>- working with internal teams and clients</p><p>- strong relationship management</p><p>- strong technical skill set</p><p>- bilingual is a must </p><p>- crm experience is a plus</p><p><br></p><p><br></p>
- 2026-07-08T00:00:00Z