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3 results for Customer Service Representative in Franklin, MA
- Tyngsborough, MA
- onsite
- Permanent / Full Time
- 75000 - 90000 USD / Yearly
- <p>Robert Half is seeking a highly motivated and customer-focused Customer Service Manager to lead our customer service operations. This individual will be responsible for managing the customer service team, overseeing quoting and order activity, maintaining strong client relationships, and ensuring exceptional service delivery. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is committed to delivering an outstanding customer experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide leadership, direction, and support to the customer service team.</li><li>Manage all aspects of the customer service process, including quotes, sample requests, order processing, and order acknowledgments.</li><li>Prepare quotes and proposals in response to customer inquiries and requests.</li><li>Work directly with customers to process orders, resolve issues, and ensure timely communication.</li><li>Enter and maintain customer and order information within the company ERP/CRM system.</li><li>Maintain customer records and databases with a high degree of accuracy.</li><li>Manage internal quote tracking and customer request databases.</li><li>Respond to customer inquiries and coordinate with appropriate internal departments to resolve issues.</li><li>Follow up on quotations and proposals to support business development efforts.</li><li>Collaborate with operations, sales, and management teams to ensure customer satisfaction and successful order fulfillment.</li><li>Analyze customer concerns and identify opportunities to improve service processes.</li><li>Perform additional customer service and administrative duties as needed.</li></ul>
- 2026-06-17T00:00:00Z
- Franklin, MA
- onsite
- Temporary / Contract
- 19 - 20.5 USD / Hourly
- <p>Robert Half's client in Franklin MA is looking for a fulltime bilingual (English/Spanish) customer service representative!</p><p><br></p><p>Responsibilities include:</p><p><br></p><p>- incoming calls/emails</p><p>- data entry</p><p>- order processing</p><p>- strong communication and follow-up skills</p><p>- working with internal teams and clients</p><p>- strong relationship management</p><p>- strong technical skill set</p><p>- bilingual is a must </p><p>- crm experience is a plus</p><p><br></p><p><br></p>
- 2026-07-08T00:00:00Z
- Shrewsbury, MA
- onsite
- Permanent / Full Time
- 40000 - 60000 USD / Yearly
- <p>A Banking client of ours who has an Insurance Agency in its portfolio is seeking an experienced Insurance Service Representative to support and grow our Property & Casualty insurance business. This role focuses on servicing existing clients, quoting new business, handling endorsements and renewals, and delivering exceptional member experiences.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Quote, bind, and service P&C insurance policies</li><li>Manage endorsements, renewals, billing, and registry transactions</li><li>Handle inbound calls, emails, and in-person member requests</li><li>Identify cross-sell and upsell opportunities</li><li>Partner with senior team members on remarkets and complex accounts</li><li>Meet service and turnaround standards (24–48 hours)</li></ul>
- 2026-07-10T00:00:00Z