<p>We are looking for a detail-oriented Payroll Specialist to oversee and manage payroll operations for a mid-sized organization in Grand Prairie, Texas. The ideal candidate will have experience handling full-cycle payroll processes, ensuring accuracy and compliance with regulations. This position is integral to maintaining employee satisfaction through timely and precise payment handling.</p><p><br></p><p>Responsibilities:</p><p>• Process full-cycle payroll for employees, ensuring all calculations are accurate and timely.</p><p>• Manage payroll for a workforce ranging between 101 to 500 employees.</p><p>• Handle garnishments and ensure compliance with legal requirements.</p><p>• Maintain and update payroll records, including changes in wages, deductions, and employee information.</p><p>• Collaborate with HR and accounting teams to address payroll discrepancies and resolve issues.</p><p>• Prepare and submit certified payroll reports as required.</p><p>• Utilize knowledge of the construction industry to address unique payroll needs.</p><p><strong>• Communicate effectively in Spanish to support bilingual employees and address inquiries.</strong></p><p>• Stay informed about payroll regulations and implement necessary updates to processes.<strong></strong></p>
We are looking for an experienced and bilingual Human Resources (HR) Manager to join a growing manufacturing company in Plano, Texas. This individual contributor role involves supporting approximately 300 employees across multiple states, requiring expertise in multistate payroll, benefits administration, and full-cycle recruiting. The ideal candidate is proactive, adaptable, and willing to travel up to 30% of the time to various locations.<br><br>Responsibilities:<br>• Process accurate and timely multistate payroll for approximately 300 employees using specific payroll systems.<br>• Maintain and update employee records while ensuring compliance with state and federal payroll regulations.<br>• Administer comprehensive employee benefit programs, including medical, dental, vision, life insurance, disability, and 401(k) plans.<br>• Facilitate open enrollment periods, manage plan renewals, and educate employees on available benefit options.<br>• Partner with brokers, carriers, and stakeholders to address and resolve benefit-related issues.<br>• Oversee full-cycle recruiting efforts for hourly, skilled trades, and salaried positions, including sourcing, interviewing, and onboarding.<br>• Provide guidance on employee relations, performance management, and adherence to HR policies.<br>• Ensure compliance with employment laws and regulations across multiple states.<br>• Support training initiatives, conduct workplace investigations, and assist in corrective action processes.<br>• Maintain HR metrics and reporting to support organizational goals.
We are looking for a dynamic Human Resources Manager to join our team in Dallas, Texas. In this role, you will oversee all aspects of HR operations, ensuring alignment with organizational goals and fostering a positive workplace environment. This position offers an opportunity to lead critical functions such as employee relations, recruitment, benefits administration, and compliance within a machinery manufacturing setting.<br><br>Responsibilities:<br>• Develop and implement HR policies and procedures to support organizational goals and ensure compliance with regulations.<br>• Oversee full-cycle recruitment processes, including sourcing, interviewing, and onboarding for both exempt and non-exempt positions.<br>• Manage employee relations, addressing concerns and fostering a positive work culture.<br>• Administer benefit programs, including open enrollment and policy evaluations, while coordinating with external providers.<br>• Conduct performance evaluations and compensation reviews, ensuring competitive salary structures through data analysis.<br>• Facilitate training programs, career development initiatives, and succession planning to enhance employee growth.<br>• Supervise payroll processing and ensure accuracy in collaboration with third-party providers.<br>• Maintain HR records and reports, ensuring compliance and providing insights through data analysis.<br>• Lead employee engagement initiatives and appreciation programs to boost morale and retention.<br>• Present HR metrics and KPIs to management, providing actionable insights for improvement.
We are looking for a skilled and experienced Global Payroll Manager to oversee payroll operations across multiple countries. This leadership role involves ensuring accuracy, compliance, and efficiency in payroll processes while collaborating with HR, Finance, and external vendors. The ideal candidate will bring expertise in international payroll systems and a strategic mindset to drive improvements and maintain global compliance.<br><br>Responsibilities:<br>• Manage payroll operations across various countries, ensuring timely and accurate processing for all employees.<br>• Lead global payroll projects, including vendor integrations and process optimizations.<br>• Partner with internal teams such as HR, Finance, and Legal to oversee audits, year-end processing, and statutory reporting.<br>• Enforce compliance with local labor laws, tax regulations, and statutory requirements.<br>• Support accounting functions related to payroll, including general ledger reporting, accruals, and reconciliations.<br>• Serve as the escalation point for complex payroll issues, ensuring swift and effective resolution.<br>• Drive initiatives to enhance internal controls and streamline payroll processes.<br>• Collaborate with external vendors to manage payroll services and ensure service quality.<br>• Develop and implement strategies to scale payroll operations efficiently in a growing organization.
<p>Top client is seeking a Payroll Clerk to join their dynamic, fast-growing team! In this role, you will support the Payroll department in a variety of clerical duties, and you will be responsible for data entry, reconciliation of timecards, paycheck distribution and providing statements to various departments. You should have the ability to communicate effectively with both the internal team and outside customers. If you want a challenging position with an industry leader and strong career growth opportunity, this position may be for you!</p><p>Responsibilities</p><ul><li>Contact employees via email and phone to obtain timesheet approvals</li><li>Deliver instruction/training to employees regarding the use of payroll-related systems including entry of timesheets, online access of pay statements, etc.</li><li>Perform clerical duties such as filing, scanning, faxing, photocopying, etc.</li><li>Data entry into Excel and the ADP payroll system</li><li>Enter and audit union calculations via Excel as instructed</li><li>Download and distribute/save reports as instructed</li><li>Build and run custom reports out of ADP</li><li>Other duties as assigned</li></ul><p><br></p>
We are looking for an experienced Human Resources (HR) Manager to lead and oversee key HR functions, including recruitment, employee relations, and payroll management. This role involves fostering a positive workplace culture, ensuring compliance with policies, and driving employee engagement initiatives. Based in Irving, Texas, this position requires an independent and strategic leader with exceptional communication skills.<br><br>Responsibilities:<br>• Manage the full recruitment cycle, from sourcing candidates to onboarding new hires, ensuring a seamless hiring process.<br>• Oversee payroll operations for both hourly and salaried employees, maintaining accuracy and timeliness for a workforce of nearly 300 employees.<br>• Develop and implement HR policies and procedures to align with organizational goals and compliance standards.<br>• Lead efforts to enhance employee engagement and workplace culture, fostering a positive and productive environment.<br>• Provide guidance and support on employee relations issues, addressing concerns and resolving conflicts effectively.<br>• Supervise and mentor a team of three direct reports, including payroll, HR assistant, and administrative staff.<br>• Collaborate on strategic HR initiatives and offer insights to support long-term organizational growth.<br>• Ensure compliance with local, state, and federal labor laws and regulations.<br>• Manage and optimize HR information systems, including implementation and upgrades as needed.<br>• Act as a key advisor to leadership, delivering strategic recommendations and fostering open communication.
<p>Responsibilities</p><p>· Contact employees via email and phone to obtain timesheet approvals</p><p>· Deliver instruction/training to employees regarding the use of payroll-related systems including entry of timesheets, online access of pay statements, etc.</p><p>· Perform clerical duties such as filing, scanning, faxing, photocopying, etc.</p><p>· Data entry into Excel and the ADP payroll system</p><p>· Enter and audit union calculations via Excel as instructed</p><p>· Download and distribute/save reports as instructed</p><p>· Build and run custom reports out of ADP</p><p>· Other duties as assigned</p>
<p>North Dallas Company seeks a contract-to-hire Accounts Payable (A/P) Clerk to become an integral part of its rapidly growing team. As the Accounts Payable Clerk, you will match and batch code, resolve A/P issues, process expense reports, update and reconcile sub-ledger to G/L, and process checks. You will report to the Accounting Manager and have opportunity for career growth and quick advancement within this dynamic department. </p><p>Responsibilities</p><ul><li>Primary responsibility is to handle the administrative and clerical needs of the AP/Finance Department</li><li>Execute daily processes and controls accurately and in a timely manner; provide compliance with Company policies</li><li>Providing customer service to internal business partners</li><li>Providing internal and external audit assistance as required</li><li>Open, sort and distribute daily department mail</li><li>Sort, log, photocopy, and file invoices, checks, and other documents</li><li>Verify, log and mail checks, including expediting special handling</li><li>Perform special projects as assigned</li></ul>
<p>Responsibilities</p><p>· Perform a variety of basic accounting tasks in accordance with standard procedures, including general accounting tasks at field sites, accounts payable, accounts receivables, and payroll liaison activities</p><p>· Reconcile bank accounts, posting and balancing financial data in various ledgers</p><p>· Input timesheet data</p><p>· Verify of documents and codes</p><p>· Process payments and compiling segments of monthly closings and annual reports</p><p>· Support, communicate, reinforce and defend the mission, values and culture of the organization</p><p>· Provides information as requested to shippers, customers, the sales/marketing department and other stake holder</p><p>· Collections: contact existing clients to help resolve payment issues; assist in setting up payment plans</p>
<p>We are looking for an experienced Accounts Payable Specialist to join our team in Plano, Texas. This role requires meticulous attention to detail, excellent organizational skills, and the ability to thrive in a fast-paced, multi-location environment. If you enjoy handling high-volume invoice processing and vendor account management while maintaining strong communication with diverse teams, this opportunity is for you.</p><p><br></p><p>Responsibilities:</p><p>• Process a high volume of invoices daily, ensuring accuracy and compliance with company policies.</p><p>• Perform general ledger coding and assign charges to the correct accounts.</p><p>• Reconcile vendor statements monthly and resolve discrepancies in a timely manner.</p><p>• Communicate effectively with office managers across multiple locations to address and resolve invoice-related concerns.</p><p>• Manage and audit invoices using OCR system, ensuring all details are verified before processing.</p><p>• Collaborate with vendors to address account discrepancies and maintain strong, reliable relationships.</p><p>• Handle special projects as assigned, ensuring deadlines and quality standards are met.</p><p>• Manage 5-10 corporate accounts, ensuring all payments and reconciliations are accurate and up-to-date.</p><p>• Multi-task across various responsibilities while maintaining a high level of organization and efficiency.</p>
<p><strong><u>Accounts Receivable Specialist - Cash Application</u></strong></p><p>Join our dynamic team in Plano, TX 75093, where you’ll thrive in a fast-paced, rewarding environment with amazing benefits and the flexibility to work from home on Fridays! We’re seeking a passionate professional with cash application experience, 3+ years in accounts receivable (or similar role), and expertise working with large retail customers—bonus points for manufacturing or distribution backgrounds. This is a direct hire opportunity to make an impact with a top-tier company. Apply now to take your career to the next level!</p><p><br></p><p>Joe.Faradie at roberthalf com for confidential consideration - connect with me on linkedin</p>
<p><strong>Position Overview:</strong></p><p>We are seeking a detail-oriented and highly motivated Accounts Receivable Specialist to join our finance team. The ideal candidate will be responsible for managing the company’s accounts receivable processes, ensuring timely and accurate invoicing, and handling customer collections. This role requires excellent communication skills, a strong understanding of accounting principles, and the ability to work independently in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Invoice Generation and Management:</strong></li><li>Prepare and issue accurate invoices to customers based on sales orders, contracts, or agreements.</li><li>Monitor and track outstanding invoices and ensure timely follow-up.</li><li><strong>Collections:</strong></li><li>Manage and maintain a portfolio of customer accounts to ensure timely payment.</li><li>Contact customers regarding overdue invoices and resolve any discrepancies or issues related to payments.</li><li>Negotiate payment terms and set up payment plans as needed.</li><li><strong>Payment Processing:</strong></li><li>Post payments accurately and promptly to customer accounts.</li><li>Reconcile customer payments against invoices and resolve any discrepancies.</li><li><strong>Account Reconciliation:</strong></li><li>Review and reconcile accounts receivable aging reports regularly.</li><li>Investigate and resolve discrepancies between customer payments and invoices.</li><li>Maintain accurate and up-to-date customer account records.</li><li><strong>Reporting and Analysis:</strong></li><li>Assist in the preparation of monthly accounts receivable reports.</li><li>Provide detailed reports and updates on the status of overdue accounts.</li><li>Assist in financial audits and year-end reporting as needed.</li><li><strong>Customer Service:</strong></li><li>Build and maintain strong relationships with customers to facilitate smooth payment processes.</li><li>Address customer inquiries in a timely and professional manner.</li></ul><p><br></p>
<p><strong>Overview:</strong></p><p>The Business-to-Business (B2B) Collections Accounts Receivable Specialist is responsible for managing and optimizing the company’s receivables portfolio. This role focuses on collecting outstanding payments from business clients, resolving account discrepancies, and maintaining accurate financial records to support cash flow and business operations.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Monitor and manage assigned accounts receivable ledger for business clients</li><li>Conduct collection calls and written communications to resolve past-due invoices</li><li>Negotiate payment arrangements with business clients in accordance with company policies</li><li>Investigate and resolve discrepancies or disputes, collaborating with internal departments as needed</li><li>Research customer accounts to verify outstanding balances, payment history, and credit limits</li><li>Document all collection activities in the system and maintain a detailed record of communications</li><li>Prepare regular aging reports and updates for management</li><li>Maintain compliance with company, legal, and regulatory requirements related to collection practices</li></ul>
<p>We are looking for a detail-oriented and experienced Controller/Business Office Manager to oversee financial operations and administrative functions. This role is based in North Dallas, Texas, and requires someone who can effectively manage accounting, budgeting, HR, and maintenance operations. The ideal candidate will bring strong leadership, organizational, and analytical skills to ensure the smooth functioning of business processes.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and guide the accounting team to ensure the accuracy and efficiency of financial operations.</p><p>• Oversee all accounting processes, including bank reconciliations, payroll, taxes, accounts payable, accounts receivable, audits, and financial reporting.</p><p>• Develop, implement, and monitor budgets for various departments, including marketing, sales, and inventory, while ensuring alignment with company goals.</p><p>• Manage human resources functions, such as onboarding, benefits administration, compliance with state regulations, and maintaining job descriptions.</p><p>• Coordinate IT and technology-related needs to support business operations and improve efficiency.</p><p>• Ensure the proper maintenance of facilities and equipment, addressing any issues promptly.</p><p>• Provide training to the accounting team on organizational processes and best practices to maintain consistency and compliance.</p><p>• Collaborate with leadership on financial forecasting, modeling, and strategic planning.</p><p>• Maintain accurate documentation and records, ensuring compliance with company policies and regulatory requirements.</p>
We are looking for a skilled Payroll Administrator to oversee payroll operations and ensure employees are paid accurately and on time. This role involves managing payroll processes, maintaining compliance with relevant laws, and providing outstanding support to employees regarding payroll inquiries. The ideal candidate will be meticulous, organized, and experienced in payroll systems and procedures.<br><br>Responsibilities:<br>• Process payroll data using the Dayforce Payroll System to ensure accurate and timely payments.<br>• Audit employee records, including new hires, terminations, and transfers, to maintain accurate payroll information.<br>• Assist managers with processing pay changes and increases, ensuring proper approvals are obtained.<br>• Address employee inquiries related to payroll and timekeeping policies, providing clear and thorough assistance.<br>• Review payroll data for accuracy, including employee record updates and management approval workflows.<br>• Maintain employee personnel files and ensure all documentation is properly organized and secure.<br>• Generate and manage periodic payroll reports for internal use and compliance purposes.<br>• Stay updated on federal, state, and local tax and wage laws to ensure payroll practices remain compliant.<br>• Monitor and audit payroll profiles to confirm accurate setup and functionality.<br>• Deliver exceptional support by handling employee interactions with care and attention.
<p>We are immediately hiring for an Accounts Receivable Specialist to join our team in Fort Worth, Texas. In this contract to permanent position, you will play a key role in managing the company's accounts receivable processes, ensuring timely collections, and maintaining positive relationships with customers. This is a great opportunity for individuals with expertise in commercial collections, billing, and cash applications within the manufacturing industry.</p><p><br></p><p>Responsibilities:</p><p>• Conduct thorough reviews of open accounts to determine collection strategies.</p><p>• Initiate outbound collection calls to customers while fostering strong and reliable relationships.</p><p>• Address and resolve billing issues promptly to minimize delinquent accounts.</p><p>• Ensure timely collection of customer payments in line with payment schedules.</p><p>• Identify and report delinquency issues, collaborating with management for resolution.</p><p>• Monitor and maintain detailed records of assigned accounts and related collection activities.</p><p>• Follow up diligently on payment arrangements and commitments.</p><p>• Draft and send correspondence to customers to encourage payment on overdue accounts.</p><p>• Prepare and submit reports summarizing collection efforts and account statuses.</p><p>• Process billing, receive and post payments made via wire transfer, check, or credit card, and review credit memos.</p>
We are looking for a detail-oriented Accounts Payable Specialist to join our team in Richardson, Texas. In this Contract-to-permanent position, you will play a key role in managing invoice processing, journal entries, and account coding within an organized and fast-paced environment. This role is ideal for someone who thrives on accuracy and efficiency and is ready to contribute to a growing company in the real estate and property industry.<br><br>Responsibilities:<br>• Process incoming batches of tickets from multiple branches, ensuring accuracy and timely handling.<br>• Enter invoices into the system, whether individual or grouped, to maintain smooth operations.<br>• Create and manage journal batches, preparing them for approval and further processing.<br>• Collaborate with the Accounts Payable Manager on fully approved batches for final transactions.<br>• Conduct check runs and handle automated clearing house (ACH) payments efficiently.<br>• Assist in month-end closing activities, including accruals and reconciliations.<br>• Monitor and achieve daily ticket processing goals to maintain workflow.<br>• Ensure all account coding and invoice data is accurately entered into the system.<br>• Maintain compliance with company policies and procedures in all accounts payable operations.
We are looking for an experienced Accounts Payable Specialist to join our team in Dallas, Texas. This contract position offers an opportunity to work within a collaborative environment in the hospitality industry, focusing on vendor management, invoice processing, and data accuracy. The role requires a detail-oriented individual who can handle high-volume tasks and support critical financial operations.<br><br>Responsibilities:<br>• Conduct system testing to ensure the accuracy and efficiency of ongoing software implementations, including Coupa.<br>• Collect, verify, and manage vendor information such as W9 forms, banking details, and remittance data.<br>• Accurately upload and maintain vendor data within internal systems.<br>• Review and process approximately 8,000 invoices, prioritizing those from high-volume vendors.<br>• Identify, document, and resolve issues discovered during system testing processes.<br>• Provide support for various ad hoc financial and operational projects.<br>• Assist in implementing AI-related tools and processes within the Coupa system.
<p>A growing North Dallas company has an excellent opportunity for an Accounts Receivable (A/R) professional. In this position, you will enter, post and reconcile batches, research and resolve customer A/R issues, prepare aging report, place billing and collection calls, maintain cash receipts journal, update, and reconcile sub-ledger to G/L. The team is rapidly growing into their new location and needs a self-starter to join the accounting team! You will be processing full-cycle AP, handling 200+ invoices per week, with high attention to detail. If you are looking for a company that offers great career growth potential and an impressive benefits package, this could be a great match for you. You will begin as a temporary employee with the opportunity for conversion into a full-time position.</p><p>Responsibilities</p><ul><li>Perform a variety of basic accounting tasks in accordance with standard procedures, including general accounting tasks at field sites, accounts payable, accounts receivables, and payroll liaison activities</li><li>Reconcile bank accounts, posting and balancing financial data in various ledgers</li><li>Input timesheet data</li><li>Verify of documents and codes</li><li>Process payments and compiling segments of monthly closings and annual reports</li><li>Support, communicate, reinforce and defend the mission, values and culture of the organization</li><li>Provides information as requested to shippers, customers, the sales/marketing department and other stake holder</li><li>Soft collections: contact existing clients to help resolve payment issues; assist in setting up payment plans</li></ul><p><br></p>
<p>Responsibilities</p><p>· Perform a variety of basic accounting tasks in accordance with standard procedures, including general accounting tasks at field sites, accounts payable, accounts receivables, and payroll liaison activities</p><p>· Reconcile bank accounts, posting and balancing financial data in various ledgers</p><p>· Input timesheet data</p><p>· Verify of documents and codes</p><p>· Process payments and compiling segments of monthly closings and annual reports</p><p>· Support, communicate, reinforce and defend the mission, values and culture of the organization</p><p>· Provides information as requested to shippers, customers, the sales/marketing department and other stake holder</p><p>· Collections: contact existing clients to help resolve payment issues; assist in setting up payment plans</p>
<p>Our client who is a small, family-oriented luxury remodeling company passionate about creating exceptional spaces for our clients. They specialize in high-end custom projects that require attention to detail, innovation, and collaboration. As a growing business, they are looking for a dependable and detail-oriented <strong>Bookkeeper</strong> to manage our day-to-day financial operations and ensure our books are in top shape.</p><p><br></p><p>As the <strong>Bookkeeper</strong>, you will be a vital part of our team, taking ownership of our financial recordkeeping and supporting overall operations with expertise in managing accounts, expenses, and reporting. You’ll work closely with leadership to ensure accuracy, timeliness, and compliance in all financial matters. This is an ideal position for someone who excels in a small business environment and enjoys working with a team that values excellence and integrity.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Maintain accurate financial records for accounts payable (AP), accounts receivable (AR), and general ledger functions.</li><li>Process and record vendor invoices, client payments, and expense reports with precision.</li><li>Prepare invoices for clients and follow up on outstanding accounts to ensure timely payments.</li><li>Reconcile bank accounts, credit card statements, and other financial records regularly.</li><li>Run weekly, monthly, and ad hoc financial reports for management review.</li><li>Assist with payroll processing and ensure proper tax filings and compliance.</li><li>Organize and maintain financial documents, receipts, and vendor contracts for audit readiness.</li><li>Work with the leadership team to prepare budgets, financial forecasts, and cash flow analyses.</li><li>Support the preparation of year-end financial statements and tax filing documents.</li><li>Ensure compliance with federal, state, and local financial regulations and best practices.</li></ul><p><br></p>
<p>Robert Half is trying to fill an Accounts Payable (A/P) Clerk position with an organization that offers a stimulating work environment among a team of experienced, motivated professionals. In this position, you will be required to manage all general administrative needs of the AP/Finance Department. You will work closely and report to the Accounting Manager. The main responsibilities will include matching and batching code, resolving A/P issues, processing expense reports, updating and reconciling sub-ledger to G/L and processing checks are primary areas of focus. If you're looking for an opportunity that offers job growth, contact us today to learn more about this fast-growing team. Located in Dallas, Texas, the Accounts Payable Clerk will be a short-term contract / temporary opening.</p><p> </p><p>Your responsibilities</p><p> </p><p>- Handle the customer service needs of internal business partners</p><p> </p><p>- Ensure invoices, checks, and other documents are properly sorted, logged, scanned, and filed</p><p> </p><p>- Accurately execute daily processes and controls in a timely manner while ensuring company policies are followed</p><p> </p><p>- Carry out a full-cycle A/P</p><p> </p><p>- Open, sort, and distribute daily department mail</p><p> </p><p>- Perform special projects as assigned</p><p> </p><p>- Verify, log and mail checks, including expediting special handling</p><p> </p><p>- Support the AP/Finance Department by completing administrative tasks</p><p> </p><p>- Provide support during internal and external audits</p>
<p>Responsibilities</p><p>· Primary responsibility is to handle the administrative and clerical needs of the AP/Finance Department</p><p>· Execute daily processes and controls accurately and in a timely manner; provide compliance with Company policies</p><p>· Providing customer service to internal business partners</p><p>· Providing internal and external audit assistance as required</p><p>· Open, sort and distribute daily department mail</p><p>· Sort, log, photocopy, and file invoices, checks, and other documents</p><p>· Verify, log and mail checks, including expediting special handling</p><p>· Perform special projects as assigned</p>
<p>Responsibilities</p><p>· Primary responsibility is to handle the administrative and clerical needs of the AP/Finance Department</p><p>· Execute daily processes and controls accurately and in a timely manner; provide compliance with Company policies</p><p>· Providing customer service to internal business partners</p><p>· Providing internal and external audit assistance as required</p><p>· Open, sort and distribute daily department mail</p><p>· Sort, log, photocopy, and file invoices, checks, and other documents</p><p>· Verify, log and mail checks, including expediting special handling</p><p>· Perform special projects as assigned</p>
Main Job Tasks and Responsibilities for the successful Accounts Receivable candidate include: Maintain daily cash postings Posting reconciliations Send invoices to customers Respond to all charge backs in timely manner to ensure reduced adjustments of revenue Responsible for monitoring and maintaining assigned accounts Accountable for reducing delinquency for assigned accounts Responsible for direct and proactive communication/follow up with internal and external customers
