<p>JOB DESCRIPTION</p><p><br></p><p>Under the direction of the IT Director, the IT Support Specialist performs a variety of technology support functions. They are responsible for ticket escalation and general software support, hardware (laptops, desktops, printers, and phones), and training. They are also responsible for working with vendors and resolving system issues.</p><p><br></p><p>ESSENTIAL DUTIES</p><p>• Provide advanced technical and informational assistance to users of the client’s computer systems in a timely, accurate, and courteous manner.</p><p>• Assist with the installation, configuration and support of Windows-based equipment and applications in our network environment.</p><p>• Assist with the setup and execution of video conferences & events.</p><p>• Assist users with using Zoom, Microsoft Teams and other video and teleconference platforms.</p><p>• Perform routine support on computers, printers, and other peripherals, including but not limited to connecting to wireless networks, clearing paper jams, replacing toner cartridges, relocation and/or setup of computer equipment.</p><p>• Provides timely resolution of all incident tickets.</p><p>• Install new software packages on Firm computers and assist users with getting started and becoming self-sufficient with firm technology.</p><p>• Complete office setups and relocations as necessary.</p><p>• Assist with documentation and inventory of hardware & software as necessary.</p><p>• Adhere to the clients technology standards, data protection and security awareness policies and procedures.</p><p>• Assist with equipment procurement for events through third parties.</p><p>• Monitor depositions, meetings or similar proceedings through various virtual platforms and provide technical support as well as assisting the clients, videographers, and court reporters regarding various issues that occur.</p><p>• Keep manager informed on the status of work/projects, problem areas and customer satisfaction.</p><p>• Performs other duties as assigned.</p><p><br></p><p>SKILLS NEEDED TO BE SUCCESSFUL</p><p>• Ability to communicate effectively both orally and in writing with computer users regarding problems and questions.</p><p>• Excellent customer services skills and the ability to work in a challenging environment.</p><p>• Knowledge of video conferencing systems and web conferencing equipment and systems.</p><p>• Ability to work well in a team and independently.</p><p>• Ability to understand and translate technical material for non-technical users.</p><p>• Excellent organizational skills for prioritizing projects.</p><p>• Thorough knowledge of Microsoft Windows and Microsoft Office Suite.</p><p>• General knowledge of PC LANs and networks including Windows.</p><p>• Ability to quickly learn new applications and upgrades to existing applications.</p><p>EDUCATION AND EXPERIENCE</p><p>• Previous experience in the legal field is desired.</p><p>• Minimum 3 years of experience in a Windows and network environment.</p><p>• Associate or bachelor’s degree is not required but preferred.</p><p>• Certifications not required but preferred.</p><p>• Ability to understand procedures and instructions specific to the area of IT.</p>
<p><strong>Robert Half’s Full-Time Engagement Professionals Practice is Expanding!</strong></p><p>We are actively hiring <strong>Payroll & Timekeeping Specialists</strong> with deep expertise in <strong>UKG Workforce Management (WFM) Timekeeping</strong> to support clients in the healthcare industry.</p><p><strong>What You’ll Do:</strong></p><ul><li>Assist clients with the transition from Kronos Workforce Central to UKG WFM</li><li>Support testing, data validation, and system accuracy checks</li><li>Partner with payroll and HR teams to ensure clean, accurate data migration</li><li>Provide subject matter expertise on UKG WFM functionality and best practices</li></ul><p><strong>What We’re Looking For:</strong></p><ul><li>Hands-on experience with <strong>UKG WFM Timekeeping</strong> (implementation, testing, validation)</li><li>Strong background in <strong>payroll or workforce management within healthcare</strong></li><li>Detail-oriented mindset with experience in <strong>data validation and issue resolution</strong></li><li>Ability to work onsite with clients in the DFW area (30-mile commute radius)</li></ul><p><br></p>
We are looking for an experienced Security Network Engineer to join our team on a contract basis. This role is based in Dallas, Texas, and requires a detail-oriented individual with solid expertise in network security and related technologies. The ideal candidate will bring a proactive approach to securing and optimizing network systems.<br><br>Responsibilities:<br>• Implement and manage Palo Alto Firewalls to ensure robust network security.<br>• Configure and maintain Border Gateway Protocol (BGP) to support efficient routing and connectivity.<br>• Monitor and enhance network security protocols to minimize vulnerabilities and risks.<br>• Manage and troubleshoot Cisco routers and other networking devices to maintain seamless operations.<br>• Utilize Cisco ASA to oversee and strengthen firewall security measures.<br>• Collaborate with team members to design and deploy secure network infrastructures.<br>• Conduct regular assessments to identify and address potential security threats.<br>• Provide technical support and guidance for resolving complex network security issues.<br>• Document network configurations and update security protocols as necessary.
<p>We are seeking a skilled and proactive Systems Infrastructure Administrator to join our IT operations team. This role is ideal for a candidate with a strong background in Microsoft cloud technologies, virtualization, enterprise storage, and server infrastructure. The ideal candidate will also have experience managing NOC dashboards and exposure to emerging AI platforms.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Administer and support Microsoft Azure services and Office 365 applications including Exchange Online, Purview, and SharePoint.</li><li>Develop and maintain Power BI and Microsoft Fabric dashboards for operational insights and reporting.</li><li>Manage and maintain Windows Server environments (2016, 2019, 2022), ensuring optimal performance and security.</li><li>Oversee NOC dashboards for on-premises environments, ensuring real-time monitoring and alerting.</li><li>Administer VMware ESXi/vSphere environments and Azure Virtual Desktop infrastructure.</li><li>Manage enterprise storage systems including Dell EMC PowerScale and Pure Storage.</li><li>Maintain physical server infrastructure (Cisco UCS, Dell) and backup solutions (Rubrik, Veeam).</li><li>Create and manage digital certificates across multiple operating systems.</li><li>Provide basic support and troubleshooting for Linux environments.</li><li>Collaborate with teams exploring AI-related platforms such as Microsoft Copilot, Grok, and Azure Foundry.</li></ul><p><br></p>
We are looking for a skilled Systems Administrator to support daily IT operations for a unique system that drives business processes. This role involves troubleshooting technical issues, maintaining system performance, and managing vendor relationships to ensure seamless operations. Based in Irving, Texas, this position requires flexibility and the ability to work independently in a small office environment.<br><br>Responsibilities:<br>• Provide technical support and troubleshooting for system issues, including hardware, software, and network-related problems.<br>• Respond promptly to operational disruptions, such as credit card machine failures or printing issues, to minimize downtime.<br>• Manage Active Directory, ensuring proper user access and system security.<br>• Oversee backup technologies to safeguard data and maintain system integrity.<br>• Collaborate with IT vendors to address network monitoring and maintenance needs.<br>• Monitor and maintain SonicWall firewalls to ensure secure and stable network connections.<br>• Identify and escalate network or server issues to appropriate vendors when necessary.<br>• Maintain and support computer hardware and software in a Windows-based environment.<br>• Be available for on-call support during evenings, weekends, or after-hours as needed.<br>• Work closely with a small team to ensure smooth day-to-day operations and long-term system reliability.
We are looking for a dedicated Data Center Engineer to join our team in Irving, Texas. In this 100% on-site role, you will play a key part in maintaining and optimizing data center operations within a large-scale enterprise environment. This Contract-to-permanent position offers an exciting opportunity to leverage your expertise in infrastructure management and data center applications.<br><br>Responsibilities:<br>• Perform advanced administrative and operational tasks to ensure seamless data center functionality.<br>• Monitor and manage infrastructure systems to ensure consistent uptime and reliability.<br>• Design, configure, and implement solutions for data center networks and related technologies.<br>• Utilize data center management tools to oversee inventory, monitor performance, and enhance efficiency.<br>• Collaborate with technicians, vendors, and departments to support effective operations and address technical challenges.<br>• Troubleshoot and resolve network and hardware issues within data center environments.<br>• Maintain detailed documentation of systems, configurations, and operational procedures.<br>• Provide technical guidance and support to ensure compliance with organizational standards.<br>• Assist in evaluating and implementing new technologies to improve system performance.<br>• Establish and maintain cross-functional partnerships to streamline data center operations.
We are looking for a skilled Network Engineer to join our team in Dallas, Texas. In this role, you will design, implement, and maintain robust network solutions, ensuring seamless connectivity across our IT infrastructure. The ideal candidate is experienced, meticulous, and has a passion for cutting-edge technologies along with a strong ability to collaborate with systems engineers to deliver integrated solutions.<br><br>Responsibilities:<br>• Design and deploy network architectures that meet organizational needs, including software-defined networks and cloud-based platforms.<br>• Configure and maintain Cisco networking solutions such as routers, switches, firewalls, and wireless access points.<br>• Implement and manage virtual networking solutions using VMware and Azure technologies.<br>• Monitor network performance and troubleshoot issues to ensure high availability and reliability.<br>• Collaborate with systems engineers to integrate networks and IT systems for comprehensive infrastructure solutions.<br>• Ensure compliance with security protocols by managing firewalls and conducting regular audits.<br>• Provide technical guidance and mentorship to team members to promote knowledge sharing and growth.<br>• Document network configurations and provide training to users and staff as needed.<br>• Work with project managers to deliver network solutions within established timelines and budgets.<br>• Stay updated on industry trends and technologies to continuously enhance network performance.
