<p><strong>Presentation Designer - CONTRACT IN DALLAS-FORT WORTH</strong></p><p>Robert Half, Marketing & Creative is looking for a <strong>PowerPoint Presentation Designer</strong> for a long-term contract opportunity in the Dallas/Fort Worth area.</p><p><strong>PowerPoint Presentation Designer </strong>will be creating sizzle decks in PowerPoint, incorporating animations, graphs and infographics where appropriate. <strong>PowerPoint Presentation Designer </strong>will also be working with C-Level executive, inside and outside partners to execute on the vision of the presentations and purpose of the intended audiences.</p>
We are looking for a motivated Customer Experience Specialist to join our team in Coppell, Texas, on a contract-to-permanent basis. In this role, you will handle a variety of mortgage-related inquiries in a fast-paced, high-volume call center environment. This position offers extensive training and career growth opportunities within a supportive and technologically advanced workplace.<br><br>Responsibilities:<br>• Address customer inquiries related to mortgages, including escrow, tax questions, payments, and refinancing options.<br>• Manage early-stage collections for accounts up to 60 days overdue while maintaining attention to detail and empathy.<br>• Handle both inbound and outbound calls using multiple systems and AI tools to ensure effective resolution of issues.<br>• Navigate and utilize a modern tech stack, including AI-powered call tools and policy assistants, to enhance customer interactions.<br>• Maintain accurate records of customer interactions and transactions in compliance with company protocols.<br>• Collaborate with team members and supervisors to share insights and improve service delivery.<br>• Participate in rotational Saturday shifts every four weeks, ensuring consistent support for customers.<br>• Adapt to a dynamic work environment and resolve connectivity problems effectively.<br>• Uphold business casual dress code and clear, detail-oriented communication standards.<br>• Contribute to a culture of continuous training, coaching, and performance improvement.