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2 results for Call Center Manager in Fort Worth, TX
- Irving, TX
- onsite
- Temporary to Hire
- 20.9 - 24.2 USD / Hourly
- We are looking for a Call Center Specialist to join a Mortgage Services team in Irving, Texas. This Contract to Permanent opportunity is ideal for someone who thrives in a fast-paced call center, communicates with empathy and clarity, and wants to build a long-term career in mortgage and financial services. You will support customers with mortgage payment-related concerns, help resolve delinquency matters, and maintain accurate records while working fully on-site in a structured, high-volume environment.<br><br>Responsibilities:<br>• Manage a steady volume of inbound and outbound calls with customers regarding past-due mortgage accounts and payment resolution options.<br>• Respond to borrower questions with patience and clarity, delivering service that is detail-oriented, respectful, and solutions-focused.<br>• Record conversation details, account updates, and next steps accurately within company systems to support proper follow-up.<br>• Apply established regulatory, quality, and service guidelines in every customer interaction.<br>• Attend training sessions, coaching meetings, and performance reviews to strengthen product knowledge and call handling skills.<br>• Work closely within a structured on-site call center setting while meeting productivity and service expectations.<br>• Support department goals by following assigned schedules and participating in the required monthly Saturday rotation.<br>• Assist with mortgage loss mitigation and collections-related activities as directed by department procedures.
- 2026-07-09T00:00:00Z
- Arlington, TX
- onsite
- Temporary / Contract
- 20 - 21 USD / Hourly
- <p><strong>Position Summary:</strong></p><p>The Customer Service Representative is responsible for assisting customers by answering inquiries, resolving issues, processing requests, and providing exceptional service. This role serves as the primary point of contact for customers and helps ensure a positive customer experience while supporting company goals and objectives.</p><p>Key Responsibilities</p><ul><li>Answer inbound calls, emails, and customer inquiries in a professional manner.</li><li>Resolve customer concerns, complaints, and service issues promptly.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Process orders, account updates, payments, and service requests.</li><li>Document customer interactions in CRM and company systems.</li><li>Follow up with customers to ensure issue resolution and satisfaction.</li><li>Meet quality assurance, productivity, and customer service goals.</li><li>Escalate complex customer issues to appropriate departments when necessary.</li><li>Maintain knowledge of company products, services, and promotions.</li><li>Collaborate with internal teams to resolve customer concerns effectively.</li><li>Perform data entry and administrative tasks related to customer accounts.</li></ul><p><br></p>
- 2026-07-15T00:00:00Z