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4 results for Call Center Manager in Fort Worth, TX

Customer Service Representative

Fort Worth, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a bilingual Customer Service Representative to join an on-site team in Texas. This contract-to-permanent opportunity is ideal for someone who brings strong customer support experience, communicates confidently with both consumers and dealer partners, and enjoys solving issues with care and sound judgment. In this role, you will handle inquiries related to orders, products, returns, and delivery updates while helping create a consistently positive service experience. The position offers a Monday through Friday schedule and suits someone who is organized, adaptable, and comfortable working in a fast-paced support environment. Contract-to-permanent Pay: $20/Hr Bilingual in English and Spanish (required) Fort Worth, Texas Mon-Fri On-Site - 8:00am - 5:00pm Responsibilities: • Deliver responsive, detail-oriented support to customers and dealer partners, creating a positive experience across phone, email, and other service interactions. • Investigate and resolve questions involving products, service concerns, order details, and general account support with accuracy and urgency. • Process orders for products, parts, and accessories while ensuring information is entered correctly and completely. • Manage return requests and assist with refund authorizations in accordance with company guidelines. • Follow up on shipping updates, delivery timelines, outstanding freight charges, and related payment matters through proactive outbound communication. • Step in on more sensitive or complicated service situations, helping drive resolution while supporting team success. • Provide backup assistance for order entry submitted by internal sales partners when coverage is needed. • Participate in testing new tools or workflows and share practical feedback that supports ongoing service improvements. • Contribute to special assignments and additional support activities as business needs evolve.
2026-06-19T00:00:00Z

Customer Success Specialist

Fort Worth, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Success Specialist to join our team in Fort Worth, Texas in a fully on-site contract-to-permanent role. This position is ideal for a service-focused team member who can support customers and dealers with confidence, handle complex issues with sound judgment, and contribute to a dependable team environment. The person in this role will help create a strong customer experience through responsive communication, accurate order support, and effective follow-through on service-related matters. Contract-to-permanent Pay: $20/Hr Fort Worth, Texas Mon-Fri On-Site - 8:00am - 5:00pm Responsibilities:• Act as a reliable resource for colleagues by offering day-to-day guidance, sharing process knowledge, and helping maintain team continuity when leadership is unavailable.• Support the onboarding of new team members by introducing workflows, customer service expectations, and key tools used in daily operations.• Handle incoming questions from dealers and consumers by researching issues, clarifying product or order details, and delivering timely resolutions.• Process product, parts, and accessory orders with accuracy while maintaining complete records related to warranty claims and service activity.• Manage returns and refund requests by reviewing eligibility, authorizing next steps, and ensuring each case is completed properly.• Follow up with customers regarding freight balances, shipping-related charges, delivery timelines, refunds, and other order status matters through outbound communication.• Provide backup support for order entry needs submitted by customers or internal sales partners to keep operations moving efficiently.• Take ownership of escalated service concerns by assessing the situation, coordinating solutions, and responding effectively under pressure.• Participate in user testing, share practical feedback on tools or workflows, and assist with additional assignments or special projects as needed.
2026-06-19T00:00:00Z

Customer Service

Arlington, TX
onsite
Temporary / Contract
20 - 21 USD / Hourly
Respond to customer inquiries via phone, email, or chatResolve customer complaints and provide appropriate solutionsProcess orders, returns, and account updates accuratelyMaintain detailed records of customer interactionsProvide product or service information to customersFollow up to ensure customer satisfactionEscalate complex issues when necessary
2026-06-19T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Texas in a contract role with the potential for a permanent position. This position supports customers through a wide range of account-related questions, including payments, escrow and tax matters, refinance inquiries, and early-stage delinquency conversations. The role is ideal for someone who communicates with confidence, stays organized in a fast-paced call center setting, and can move comfortably between multiple systems while delivering a positive customer experience. Responsibilities: • Respond to a high volume of incoming and outgoing customer calls related to mortgage accounts, payment activity, escrow items, tax questions, and refinance requests. • Guide customers through account concerns with professionalism while helping resolve early-stage past-due situations up to 60 days delinquent. • Navigate several internal platforms and AI-supported tools to research account details, document interactions, and provide accurate information. • Deliver clear written and verbal communication when handling follow-up messages, service updates, and customer inquiries. • Maintain productivity and service quality standards in a fast-paced call center environment with changing customer needs. • Participate in training, coaching, and post-training support to build product knowledge and strengthen call handling performance. • Support rotating Saturday coverage on a scheduled basis, with compensatory time provided according to team guidelines.
2026-06-17T00:00:00Z