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1 result for Customer Service Representative in Fort Wayne, IN
- Fort Wayne, IN
- onsite
- Contract / Temporary to Hire
- 19 - 22 USD / Hourly
- We are looking for a dedicated Customer Service Representative to join our team in Fort Wayne, Indiana. In this role, you will serve as a pivotal point of contact for customers, ensuring their inquiries are addressed efficiently while maintaining excellent service standards. This is a Contract to permanent position, offering an exciting opportunity to grow within a dynamic retail environment.<br><br>Responsibilities:<br>• Conduct daily reviews of customer leads, ensuring timely follow-ups and nurturing potential sales opportunities.<br>• Respond promptly to incoming digital leads and text inquiries, ensuring every customer receives a reply.<br>• Maintain and update customer data accurately in internal systems, logging next steps and essential details.<br>• Lead educational sessions for new pool owners, covering topics like water chemistry, equipment usage, and maintenance.<br>• Empower customers by transforming their concerns into confidence through clear and thorough training.<br>• Coordinate administrative tasks for commercial accounts, including paperwork, scheduling, and invoicing.<br>• Communicate with commercial clients to address billing, scheduling, or other inquiries with strong attention to detail.<br>• Manage inbound and outbound calls, providing accurate information and resolving customer concerns.<br>• Schedule appointments and ensure all customer interactions are logged efficiently.<br>• Perform data entry tasks with precision to support accurate record-keeping and operational workflows.
- 2026-03-27T00:00:00Z