We are looking for a motivated and adaptable Customer Service Representative to join our team in Fort Wayne, Indiana. This is a Contract to permanent position, offering an excellent opportunity for growth and long-term potential. The ideal candidate will bring strong communication skills, a friendly demeanor, and a willingness to learn in a dynamic environment.<br><br>Responsibilities:<br>• Handle inbound and outbound calls, ensuring customer queries are addressed promptly and professionally.<br>• Provide exceptional customer service through email correspondence and accurate data entry.<br>• Assist with order entry and maintain detailed customer records.<br>• Utilize Microsoft Excel and Word to manage information effectively.<br>• Troubleshoot basic issues related to products, including occasional handling of gas lines and equipment.<br>• Collaborate with team members to support daily operations and enhance efficiency.<br>• Participate in training sessions to gain expertise in company processes and systems.<br>• Manage time effectively, adhering to scheduled hours and lunch breaks.<br>• Contribute to maintaining a positive and productive office environment.<br>• Prepare for increased call volumes during busy seasons by staying organized and proactive.
<p>We are looking for a dedicated Claims Representative to join our team in Napoleon, Ohio. This position involves adjusting and settling claims across various lines of business. As a Contract to permanent role, it offers the opportunity to transition to a long-term position based on performance and company needs. The ideal candidate will have strong communication skills, a commitment to customer service, and the ability to work effectively within company systems.</p><p><br></p><p>Responsibilities:</p><p>• Manage claims in accordance with company policies and the Unfair Claims Practices Act.</p><p>• Verify coverage for assigned claims to ensure proper handling.</p><p>• Conduct investigations and evaluations to determine appropriate settlements.</p><p>• Coordinate with independent adjusters and appraisers when necessary.</p><p>• Handle subrogation, salvage, and third-party liability contributions.</p><p>• Notify supervisors about claims exceeding settlement authority limits.</p><p>• Set accurate reserves for claims and monitor their status.</p><p>• Report potential fraud, complaints, or questionable submissions to the Claims Supervisor.</p><p>• Participate in training seminars and relevant associations to enhance skills.</p><p>• Complete additional tasks assigned by the Claims Supervisor or Manager.</p>
