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8 results for Desktop Support Analyst in Fort Lauderdale, FL

Application Support Analyst

Delray Beach, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an Application Support Analyst to join a municipal technology team in Florida. This contract-to-permanent position is ideal for someone who enjoys supporting enterprise applications, resolving technical issues, and working closely with business users to keep critical systems running smoothly. The role is fully onsite and focuses on application administration, integration support, reporting, and ongoing system improvement across key business platforms. Responsibilities: • Provide day-to-day support for enterprise applications, troubleshoot functional and technical issues, and ensure reliable system performance for end users. • Administer and support Tyler Technologies Munis and related business applications used across departmental operations. • Monitor, maintain, and assist with integrations between core platforms, including ERP, content management, and timekeeping systems. • Investigate data discrepancies, perform root-cause analysis, and partner with internal stakeholders to resolve system and process issues. • Create, run, and refine SQL queries, reports, and data extracts to support operational and business reporting needs. • Coordinate application installations, deployments, configuration updates, and testing activities in alignment with business requirements. • Collaborate with technical and functional teams to document application behavior, support procedures, and configuration changes. • Assist with future application enhancements and system-related projects, including support for expanding Tyler-based solutions such as work order functionality.
2026-07-24T00:00:00Z

Application Support Analyst

Delray Beach, FL
onsite
Temporary / Contract
30 - 38 USD / Hourly
We are hiring an Application Support Analyst to support a municipal technology environment in Delray Beach, Florida. This onsite contract-to-hire role is a great fit for someone with experience supporting enterprise applications, troubleshooting system issues, and partnering with business users to maintain reliable day-to-day operations. The position will focus on application support, system administration, reporting, integrations, and ongoing platform enhancements.Responsibilities<ul><li>Provide daily support for enterprise applications and resolve functional and technical issues.</li><li>Administer and support Tyler Technologies Munis and related business systems.</li><li>Monitor and maintain integrations between ERP, content management, and timekeeping platforms.</li><li>Investigate data issues, perform root-cause analysis, and work with stakeholders on resolution.</li><li>Write and run SQL queries, reports, and data extracts for business and operational needs.</li><li>Support application installations, deployments, configuration updates, and testing.</li><li>Document support processes, system behavior, and configuration changes.</li><li>Assist with application enhancements and future system projects, including Tyler-related expansions.</li></ul>
2026-07-24T00:00:00Z

Help Desk Technician

Miami, FL
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are seeking a dependable and customer-focused Help Desk Technician to join our IT team. In this role, you will provide first-level technical support to end users, troubleshoot hardware and software issues, and help ensure employees have the tools and technology needed to work efficiently. The ideal candidate is a strong communicator who enjoys problem-solving and delivering excellent service. Key Responsibilities:<ul><li>Provide technical support to users via phone, email, chat, and in person</li><li>Troubleshoot issues related to desktops, laptops, printers, mobile devices, and peripheral equipment</li><li>Resolve problems involving Windows operating systems, Microsoft 365, email, and common business applications</li><li>Log, track, and document support requests in the ticketing system</li><li>Escalate complex technical issues to higher-level IT staff as needed</li><li>Set up, configure, and deploy hardware and software for new and existing employees</li><li>Perform password resets, account provisioning, and basic user administration tasks</li><li>Assist with onboarding and offboarding processes, including equipment setup and recovery</li><li>Maintain accurate records of issues, resolutions, and asset inventory</li><li>Support IT best practices and contribute to process improvement efforts</li></ul>
2026-07-24T00:00:00Z

Help Desk Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
Robert Half is seeking a friendly, solutions-focused Help Desk Technician for an exciting opportunity with a growing organization. If you enjoy helping people, solving technical issues, and working in a fast-paced environment, this role could be a great next step in your IT career.What You’ll Do:<ul><li>Provide day-to-day technical support to end users</li><li>Troubleshoot hardware, software, login, email, and printer issues</li><li>Set up and configure laptops, desktops, and user accounts</li><li>Track and document support requests in a ticketing system</li><li>Escalate complex issues to the appropriate IT team members</li></ul>
2026-08-07T00:00:00Z

Help Desk Analyst II (night shift)

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
** This role is night shift ** 6p-2am or 5p-1am Mon-FriWe are seeking a Help Desk Analyst II to provide advanced technical support to end users across the organization. This role will be responsible for troubleshooting and resolving issues related to Office 365, network connectivity, VPN access, and desktop support, while ensuring timely and accurate ticket documentation within the Remedy ticketing system. The ideal candidate will have strong customer service skills, solid technical troubleshooting experience, and the ability to support a fast-paced IT environment.Key Responsibilities:<ul><li>Provide Level 2 technical support for hardware, software, and network-related issues</li><li>Troubleshoot and resolve problems involving Microsoft Office 365, including Outlook, Teams, OneDrive, and related applications</li><li>Support users with VPN connectivity issues for remote access</li><li>Diagnose and resolve network support issues, including connectivity, access, and performance problems</li><li>Manage, track, and update incidents and service requests using the Remedy ticketing system</li><li>Escalate complex technical issues to the appropriate teams when necessary</li><li>Install, configure, and support desktops, laptops, printers, mobile devices, and related peripherals</li><li>Assist with user account management, password resets, and access permissions</li><li>Document troubleshooting steps, resolutions, and support procedures</li><li>Provide excellent customer service and communicate technical information clearly to non-technical users</li></ul>
2026-08-05T00:00:00Z

Service Desk Specialist

Miami, FL
onsite
Permanent / Full Time
59000 - 60000 USD / Yearly
We are looking for a Service Desk Specialist to support secure, reliable day-to-day IT operations for end users in North Miami Beach, Florida. This position focuses on maintaining workstation, server, and access management environments while resolving technical issues efficiently and professionally. The ideal candidate brings strong hands-on experience with Microsoft platforms, directory services, and end-user support tools, along with a proactive approach to system security and service quality. Responsibilities: • Provide frontline and escalated technical support for desktop, server, and access-related issues across the organization. • Administer user accounts, permissions, and group policies within Active Directory to maintain secure and appropriate access. • Support and troubleshoot Microsoft Windows Server and Windows 10 environments to ensure stable system performance. • Configure, deploy, and maintain Dell hardware and related endpoint technology used by employees. • Manage and resolve issues involving Citrix-based access, application delivery, and remote user connectivity. • Monitor service requests and incidents, document resolutions clearly, and follow established support procedures. • Assist with system maintenance activities, security controls, and operational updates that affect end-user computing environments. • Collaborate with internal IT teams to identify recurring issues and improve support efficiency and reliability.
2026-08-05T00:00:00Z

Help Desk Technician II

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Level 2 Help Desk Technician to provide technical support for end users and resolve escalated IT issues. This role requires experience troubleshooting hardware, software, remote access, and user account issues while delivering strong customer service. Responsibilities:<ul><li>Provide Tier 2 support for desktops, laptops, mobile devices, and related systems </li><li>Troubleshoot Active Directory issues including password resets, account access, and permissions. </li><li>Support Office 365 applications such as Outlook, Teams, and OneDrive. </li><li>Manage and document incidents in the ticketing system. </li><li>Support Mobile Device Management (MDM) enrollment and device troubleshooting. </li><li>Assist users with VPN connectivity and remote desktop support. </li><li>Escalate complex issues as needed and maintain accurate documentation. </li></ul>
2026-08-07T00:00:00Z

Level 2 Help Desk Technician

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Level 2 Help Desk Technician to serve as the escalation point for a busy end user support environment. This role handles the tickets that Level 1 cannot resolve, owns them through resolution, and helps keep the wider team running smoothly.Responsibilities<ul><li>Resolve escalated hardware, software, and network incidents across Windows 10 and Windows 11 environments</li><li>Support Microsoft 365, Active Directory, and Entra ID account and access issues</li><li>Image, configure, and deploy desktops, laptops, and mobile devices</li><li>Troubleshoot VPN, printing, and basic network connectivity problems</li><li>Document resolutions and update knowledge base articles for the Level 1 team</li><li>Manage tickets in the ITSM platform against defined SLAs</li><li>Provide occasional deskside and remote support to end users across multiple sites</li></ul>
2026-07-29T00:00:00Z