<p>We are looking for a skilled Customer Service Representative in Boca Raton, Florida. In this contract role, you will play a vital part in supporting recruitment efforts and ensuring smooth communication processes. The ideal candidate will have strong computer proficiency, excellent communication abilities, and a proactive approach to problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound and outbound recruitment calls with professionalism and efficiency.</p><p>• Maintain accurate records through data entry and order processing.</p><p>• Coordinate email correspondence and manage scheduling for appointments.</p><p>• Provide exceptional customer service in a call center environment.</p><p>• Utilize Microsoft Office tools, including Word and Excel, to perform daily tasks.</p><p>• Collaborate with team members to address challenges and implement solutions.</p><p>• Apply critical thinking skills to resolve customer inquiries effectively.</p><p>• Ensure timely and accurate entry of information into internal systems.</p><p>• Support the team with administrative tasks and organizational duties.</p>
<p>We are looking for a Customer Service Representative to join our team on a contract basis.. In this role, you will be responsible for conducting outbound calls, assisting individuals to determine eligibility for specific programs, and scheduling appointments. </p><p><br></p><p>Responsibilities:</p><p>• Make a high volume of outbound calls daily to connect with individuals and provide program information.</p><p>• Assist callers in determining eligibility for specific programs and guide them through the application process.</p><p>• Schedule appointments for individuals who meet the program requirements and ensure all necessary documentation is completed.</p><p>• Leave detailed voicemail messages when unable to reach individuals and document all interactions accurately.</p><p>• Follow scripts and guidelines to ensure consistent and attentive communication.</p><p>• Maintain a distraction-free work environment suitable for remote work and video conferencing.</p><p>• Troubleshoot minor technical issues independently and escalate larger equipment concerns to the office as needed.</p><p>• Track and manage call outcomes using designated systems and software.</p><p>• Collaborate with team members to meet project goals and deadlines.</p>
<p>We are looking for a highly organized and detail-oriented Customer Service Representative to join our team in Delray Beach, Florida. In this Contract to permanent position, you will be responsible for maintaining effective communication and ensuring the accurate processing of documentation and accounts. This role requires adaptability, efficiency, and a proactive approach to problem-solving in a fast-paced work environment.</p><p><br></p><p>Responsibilities:</p><p>• Maintain consistent communication with various vendors to obtain updates on document submissions and resolve inquiries.</p><p>• Ensure all accounts are accurately documented with clear status notes to provide transparency and understanding.</p><p>• Schedule and execute follow-ups to facilitate timely resolution of outstanding accounts.</p><p>• Train new team members, sharing knowledge to ensure smooth onboarding and integration into the department.</p><p>• Collaborate with internal and external stakeholders to support team goals and achieve account resolutions.</p><p>• Monitor reports and requests to ensure tasks are completed accurately and efficiently.</p>
<p>We are looking for a dedicated Senior Customer Service Representative to join our team in Weston, Florida. This long-term contract position offers the opportunity to provide exceptional support and service while contributing to the success of our operational processes. The ideal candidate will bring strong communication skills, attention to detail, and a proactive approach to customer interactions.</p><p><br></p><p><strong>Position Overview</strong></p><p>The Senior Representative is a highly proficient, quality-focused contributor responsible for producing accurate and consistent Pre-Operative Plans. This role is fully onsite and centers around individual production to meet team and departmental output targets.</p><p><strong>Key Responsibilities</strong></p><ul><li>Create surgical case files using a proprietary case management system.</li><li>Review CT scans for conformity with Mako Surgical protocol.</li><li>Segment CT scans using specialized software to produce 3D anatomical bone models for robotic surgery.</li><li>Create Pre-Operative Surgical Plans for robotically assisted Total Hip and Total Knee Replacement using digital bone models.</li><li>Review CT segmentations and surgical plans for accuracy, including anatomical landmark selection, implant sizing, and positioning.</li><li>Upload completed pre-plans to field-based personnel.</li><li>Document all activities according to prescribed methods and procedures.</li><li>Follow work instructions with precision to deliver consistent, high-quality output.</li></ul>
<p>We are seeking a dependable and customer-focused Customer Service Representative to provide high-quality support in a fast-paced environment. This role is ideal for someone who is professional, detail-oriented, and committed to delivering excellent customer experiences.</p><p><br></p><p><u>Responsibilities</u></p><ul><li>Respond to customer inquiries via phone, email, and in person in a timely and professional manner</li><li> Resolve customer concerns, issues, and complaints with accuracy and care</li><li> Document customer interactions and update records accurately</li><li> Process orders, requests, and service-related documentation</li><li> Collaborate with internal teams to ensure customer satisfaction</li><li> Perform data entry and other administrative tasks as needed</li></ul>
<p>The Customer Success Representative (CSR) ensures accurate and timely responses to high volume inquiries. The CSR provides positive customer experience. This role is responsible for managing daily operations, optimizing workflows, and maintaining service-level standards.</p><p>Key responsibilities include supervising and coaching team members, monitoring ticket queues, and ensuring timely resolution using ticketing systems such as Zendesk, Jira, or similar platforms. The ideal candidate will have strong experience analyzing performance metrics, preparing reports, identifying trends, and implementing improvements to enhance efficiency and customer satisfaction. This role requires excellent communication skills, a data-driven mindset, and the ability to foster a collaborative, customer-focused team culture.</p><p><br></p><p><strong>THIS IS AN ONSITE, FULL TIME OPPORTUNITY IN BRICKELL. </strong></p><p><br></p><p><strong>Key Performance Indicators (KPIs):</strong></p><ul><li><strong>First Response Time (FRT):</strong> Average time for initial response to customer inquiries.</li><li><strong>Average Resolution Time (ART):</strong> Time to fully resolve a ticket or case.</li><li><strong>Customer Satisfaction Score (CSAT):</strong> Ratings collected post-interaction.</li><li><strong>Net Promoter Score (NPS):</strong> Customer likelihood to recommend.</li><li><strong>Ticket Volume & Backlog:</strong> Number of incoming tickets and outstanding unresolved cases.</li><li><strong>Agent Utilization & Productivity:</strong> Tickets solved per representative, adherence to schedules, and workload balance.</li><li><strong>Quality Assurance (QA) Scores:</strong> Evaluations of customer interactions for accuracy, tone, and completeness.</li><li><strong>Escalation Rate:</strong> Percentage of tickets requiring advanced support or management involvement.</li><li><strong>Service Level Agreement (SLA) Compliance:</strong> Percentage of tickets resolved within defined timeframes.</li><li><strong>Customer Retention or Churn Indicators:</strong> Trends showing repeat issues or dissatisfaction patterns.</li></ul><p>If you'd like, I can format it as a formal posting, shorten it for a resume, or tailor the KPIs to a specific industry.</p><p><strong>Qualified and interested candidates, please APPLY and reach out to STEFANIE FURNISS 786-897-7903</strong></p>
We are looking for an experienced AR/Collections Specialist to join our team in Palm Beach Gardens, Florida. This contract-to-permanent position offers an excellent opportunity to utilize your expertise in accounts receivable and collections while working closely with customers and internal teams. The ideal candidate will focus on maintaining positive customer relationships while ensuring timely collections and minimizing credit risks.<br><br>Responsibilities:<br>• Manage assigned customer accounts, ensuring timely follow-up on past due invoices.<br>• Investigate and resolve disputes, complaints, and queries to maintain customer satisfaction.<br>• Respond promptly to inquiries from customers and internal teams, providing clear and effective communication.<br>• Collaborate daily with Customer Service and Sales teams to address account-related issues.<br>• Develop and maintain strong relationships with key customers to facilitate effective collections.<br>• Document collection efforts thoroughly and utilize collection tools to track progress.<br>• Identify and escalate potential credit risks and uncollectable accounts to management.<br>• Analyze accounts and approve or hold orders based on credit status.<br>• Monitor and suggest adjustments to customer credit limits and terms as necessary.<br>• Support management with administrative tasks, ad-hoc projects, and process improvement initiatives.
<p>We are seeking a professional and organized Front Desk Coordinator to manage daily front office operations in a fast-paced environment. This role is ideal for someone who is detail-oriented, customer-focused, and enjoys ensuring smooth office workflows.</p><p><br></p><p><u>Responsibilities</u></p><ul><li>Greet and assist visitors, clients, and staff in a professional manner</li><li> Answer, screen, and route incoming phone calls</li><li> Manage appointment scheduling and front desk calendars</li><li> Handle incoming and outgoing correspondence and packages</li><li> Maintain a welcoming and organized reception area</li><li> Assist with administrative tasks and support internal teams as needed</li></ul>
<p>We are seeking a professional, reliable, and customer-focused Receptionist to serve as the first point of contact for a well-established organization. This position is being offered through Robert Half and is ideal for someone who takes pride in creating a positive first impression, thrives in a structured office environment, and has previous experience in a front-desk or administrative support role.</p><p><br></p><p>This role requires strong communication skills, excellent organization, and the ability to multitask while maintaining a high level of professionalism at all times.</p><p><br></p><ul><li>Greet and welcome all visitors in a professional and friendly manner</li><li>Answer and direct incoming calls using a multi-line phone system</li><li>Manage front desk operations and maintain a clean, organized reception area</li><li>Schedule appointments and manage calendars as needed</li><li>Handle incoming and outgoing mail and deliveries</li><li>Assist with basic administrative tasks such as filing, data entry, scanning, and document preparation</li><li>Coordinate with internal staff to ensure visitors are assisted promptly</li><li>Maintain confidentiality and professionalism at all times</li><li>Support the office with general administrative and operational tasks as needed</li></ul>
We are looking for a detail-oriented and friendly Front Desk Coordinator to join our team in Coconut Creek, Florida. In this Contract position, you will play a pivotal role in ensuring smooth daily operations by managing the front desk, welcoming visitors, and maintaining an organized atmosphere. The ideal candidate will have excellent communication skills and the ability to multitask effectively.<br><br>Responsibilities:<br>• Greet and assist visitors in a courteous and attentive manner, ensuring they feel welcomed.<br>• Handle incoming calls on a multi-line phone system, directing inquiries and messages appropriately.<br>• Maintain the reception area, ensuring it remains tidy and well-organized.<br>• Monitor and replenish office supplies, including beverages, to support staff needs.<br>• Coordinate with delivery services to track and confirm package arrivals.<br>• Provide administrative support to the team as needed, including scheduling and document preparation.<br>• Uphold company policies and procedures while interacting with clients and staff.<br>• Address visitor inquiries and provide accurate information about company services.<br>• Assist in organizing and managing daily schedules to ensure efficient operations.
We are looking for a skilled Collections Specialist to join our team in Boca Raton, Florida. This Contract to permanent position requires a detail-oriented individual who can effectively manage collections activities and maintain strong relationships with clients. The ideal candidate will bring expertise in business-to-business collections and a proactive approach to resolving payment issues while contributing to overall team success.<br><br>Responsibilities:<br>• Manage collection efforts for accounts in the assigned portfolio, ensuring timely payments to meet monthly and yearly collection goals.<br>• Document and log all collection calls and activities to facilitate efficient follow-up and coordination with other accounts receivable personnel.<br>• Provide accurate updates on aging reports to support weekly and month-end reporting processes.<br>• Communicate weekly credit hold updates to the Accounts Receivable Manager, ensuring customers are removed from credit hold as appropriate.<br>• Identify problematic accounts and escalate them to the Accounts Receivable Manager for potential involvement of external collection agencies, keeping the sales team informed as necessary.<br>• Reconcile and review accounts for potential write-offs or placement with third-party collection agencies.<br>• Respond promptly to customer emails and address inquiries in a courteous manner.<br>• Process internal and external requests submitted through ticketing systems.<br>• Handle mid-size accounts and top-tier customer accounts with diligence and integrity.<br>• Perform other related duties as assigned to support the accounts receivable function.
<p>We are seeking a reliable and detail-oriented Part-Time Temporary Office Administrator to support front desk and administrative operations for a luxury real estate firm in Brickell. This role is ideal for someone who enjoys being the first point of contact and helping maintain smooth day-to-day office operations.</p><p><br></p><p><u>Responsibilities:</u></p><ul><li>Welcome and greet guests, clients, and real estate agents in a professional manner</li><li>Answer incoming phone calls and accurately distribute phone messages</li><li>Ensure the office operates in an organized and efficient manner</li><li>Order and maintain office supplies</li><li>Track office traffic by maintaining an office log</li><li>Log and record checks received</li><li>Handle incoming and outgoing mail and distribute accordingly</li></ul><p><br></p>
<p>We’re hiring experienced B2B Collection Specialists to join a high-volume, fast-paced team. This is a remote, temp-to-perm opportunity with full equipment provided.</p><p><br></p><p>What You’ll Do</p><ul><li>Handle 80+ outbound calls/day for open-invoice collections</li><li>Manage lines of credit and customer account follow-ups</li><li>Perform account reconciliations and send Excel exports to customers.</li><li>Use AI tools, LinkedIn outreach, and collection systems (FDM4)</li><li>Maintain accurate notes and payment activity</li></ul><p>What We’re Looking For</p><ul><li>B2B collections experience (retail, wholesale preferred)</li><li>Comfortable with high-volume calling and long-term engagement</li><li>Self-sufficient, computer-savvy, strong Excel skills</li><li>Experience working remotely</li><li>Fluent in English</li></ul><p><br></p>
