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2 results for Customer Experience Specialist in Fishers, IN
- Indianapolis, IN
- onsite
- Temporary to Hire
- 16 - 16 USD / Hourly
- <p>We are looking for a Customer Service Representative to support members and callers with professionalism, patience, and a service-first mindset in Indianapolis, Indiana. This contract position with permanent potential offers the opportunity to assist veterans, families, and community members by addressing questions, resolving concerns, and delivering a positive experience with every interaction. The ideal candidate is comfortable handling a high volume of inquiries, documenting information accurately, and working across several systems while maintaining attention to detail. This is a meaningful role for someone who values empathy, reliability, and clear communication in a team-oriented environment. <strong>This role is on-site Monday-Friday and is 9:30am-6:00pm.</strong></p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound customer inquiries by phone and provide courteous, solution-focused support tailored to each situation.</p><p>• Record customer details, updates, and outcomes accurately in company systems to maintain complete and reliable documentation.</p><p>• Navigate multiple applications at once to research information, process requests, and deliver timely resolutions.</p><p>• Investigate service issues, identify practical next steps, and escalate more complex matters to the appropriate team when necessary.</p><p>• Communicate clearly and calmly during challenging interactions, using active listening and de-escalation skills to support positive outcomes.</p><p>• Follow established service procedures while adapting to updated tools, workflow changes, and shifting daily priorities.</p><p>• Partner with coworkers and leadership to share information, maintain service coverage, and support overall team performance.</p><p>• Maintain dependable attendance and punctuality to ensure consistent support during assigned shifts.</p>
- 2026-06-05T00:00:00Z
- Indianapolis, IN
- onsite
- Temporary / Contract
- 18 - 22 USD / Hourly
- <p>Our client is seeking a compassionate and detail-oriented <strong>Medical Customer Service Specialist</strong> to support patients, providers, and internal teams. In this role, you will handle incoming calls, schedule appointments, verify insurance information, answer billing and service questions, and ensure an excellent patient experience.</p><p><br></p><p><strong>Hours: </strong>Monday - Friday 8am -5pm</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Answer inbound calls and respond to patient inquiries in a professional and timely manner.</li><li>Schedule, confirm, and update patient appointments.</li><li>Verify insurance, demographic, and medical information for accuracy.</li><li>Assist patients with billing questions, payment processing, and account updates.</li><li>Document all interactions clearly in the electronic medical record or CRM system.</li><li>Coordinate with clinical and administrative staff to resolve patient concerns.</li><li>Maintain confidentiality and comply with HIPAA and company policies.</li></ul><p><br></p>
- 2026-05-29T00:00:00Z