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6 results for Customer Experience Specialist in Fishers, IN

Customer Experience Specialist

Indianapolis, IN
onsite
Temporary / Contract
23.08 - 30.77 USD / Hourly
We are looking for a Customer Service Relations Specialist to support customer accounts from order intake through delivery while building strong, dependable client relationships. This Long-term Contract position is based in Indianapolis, Indiana, and is ideal for someone who can balance customer communication, order accuracy, and cross-functional coordination in a fast-paced manufacturing setting. The role works closely with sales, production, and shipping teams to help ensure customer needs are addressed promptly and deliveries stay on schedule. Responsibilities:• Manage a portfolio of customer accounts ranging from straightforward to highly complex, providing responsive day-to-day support.• Receive and enter customer orders from clients and account managers with a high level of accuracy and urgency.• Keep customers informed by addressing questions related to order progress, pricing requests, revisions, confirmations, and service concerns.• Process purchase orders, apply account adjustments or credits when needed, and maintain accurate customer records.• Partner with manufacturing and shipping teams to help meet delivery commitments and resolve order-related issues.• Use company systems and internal tools to track orders, update account information, and support operational workflows.• Investigate and respond to customer complaints or service challenges in a thorough and solution-focused manner.
2026-08-19T00:00:00Z

Customer Service Representative

Indianapolis, IN
onsite
Temporary to Hire
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a growing team supporting time-sensitive client accounts from initial assignment through resolution. This contract-to-permanent position is ideal for someone who communicates confidently, stays organized in a fast-paced environment, and can coordinate effectively with clients, service providers, and internal partners.The role focuses on managing account updates, verifying documentation and fees, coordinating next steps with third-party partners, and ensuring timely resolution while delivering attentive and professional customer service throughout the process.Responsibilities<ul><li>Manage assigned accounts from initial intake through final resolution, keeping clients and relevant partners informed of progress and next steps.</li><li>Communicate with clients, service providers, facilities, and vendor partners to gather status updates and coordinate timely completion of account-related activities.</li><li>Submit payment requests to the appropriate internal teams promptly to prevent delays and keep processes moving.</li><li>Verify required documentation, fees, and release requirements with third-party partners and assist with resolving questions or requirements as needed.</li><li>Provide timely and accurate updates to clients in accordance with service expectations and account-handling guidelines.</li><li>Handle inbound and outbound calls related to account status, order entry, scheduling, and service coordination with professionalism and urgency.</li><li>Maintain organized records and detailed account notes to support efficient follow-up, issue resolution, and clear customer communication.</li><li>Work closely with internal departments and external partners to identify and resolve issues that may delay account completion.</li></ul>
2026-08-24T00:00:00Z

Customer Service Representative

Indianapolis, IN
onsite
Temporary to Hire
16 - 16 USD / Hourly
We are looking for a Customer Service Representative to join a mission-driven organization serving veterans, their families, and surrounding communities in Lawrence, Indiana. This contract-to-permanent opportunity is ideal for someone who brings patience, professionalism, and a genuine desire to help others through meaningful daily interactions. In this role, you will support callers with care and accuracy while contributing to a team focused on dependable service and respectful communication. Responsibilities:• Assist customers by phone and through written communication, addressing questions, concerns, and service needs with professionalism and empathy.• Research issues across several systems at once to provide accurate information, complete updates, and guide customers toward appropriate resolutions.• Enter and maintain customer records with a high degree of accuracy, ensuring documentation is complete and aligned with established procedures.• Analyze service issues, identify practical next steps, and escalate complex matters when additional support or approval is required.• Adjust quickly to updated workflows, changing priorities, and new tools while maintaining consistent service quality.• Work closely with teammates and leadership to share information, support daily operations, and contribute to a positive customer experience.• Use active listening and clear communication techniques to calm difficult situations and help move conversations toward resolution.• Maintain reliable attendance and punctuality to support scheduled coverage and uninterrupted service for customers.
2026-08-14T00:00:00Z

Medical Customer Service

Indianapolis, IN
onsite
Temporary / Contract
18 - 22 USD / Hourly
We are seeking a compassionate, detail-oriented Medical Customer Service Representative to join our team. In this role, you will serve as a primary point of contact for patients, providers and internal staff, helping ensure a positive experience through excellent service and accurate support. The ideal candidate is professional, organized and comfortable working in a fast-paced healthcare environment. Hours: Monday - Friday 8am - 5pm Key Responsibilities<ul><li>Answer incoming calls and respond to patient inquiries in a courteous and timely manner</li><li>Assist patients with appointment scheduling, registration and general service questions</li><li>Verify patient information and update records accurately in the system</li><li>Explain office procedures, insurance requirements and billing-related information as appropriate</li><li>Route calls and messages to the appropriate departments or medical staff</li><li>Resolve customer concerns efficiently while maintaining empathy and professionalism</li><li>Support patient intake and administrative processes</li><li>Maintain confidentiality of patient information and follow all applicable privacy guidelines</li><li>Document all interactions clearly and accurately</li><li>Assist with additional front office or customer support duties as needed</li></ul>
2026-09-01T00:00:00Z

Member Services Rep

Carmel, IN
onsite
Temporary to Hire
16.8625 - 19.525 USD / Hourly
We are looking for a detail-oriented Member Services Rep to join a insurance organization in Carmel, Indiana in a contract-to-permanent capacity. This position is well suited for someone who can stay focused in a high-volume environment, manage frequent interruptions, and maintain strong accuracy while handling administrative and member support tasks. The ideal candidate brings solid office technology skills, dependable data entry ability, and a customer-first approach to daily work. This position is on-site, Monday-Friday, 8:00am-4:00pm. Responsibilities:• Enter and update member-related information with a high level of speed and precision to support daily operations.• Respond to member and internal inquiries professionally while delivering consistent customer service in a busy setting.• Shift between assignments smoothly and remain productive when priorities change or interruptions occur throughout the day.• Use Microsoft Word, Excel, email, and other office tools to prepare, review, and manage routine documentation.• Perform administrative support tasks such as copying, filing, and organizing records to maintain accurate information flow.• Review data for completeness and correct discrepancies promptly to help ensure reliable records and efficient service.• Support team workflow by handling a steady volume of transactional work while meeting accuracy and turnaround expectations.
2026-09-01T00:00:00Z

Client Services Coordinator

New Palestine, IN
onsite
Temporary / Contract
25 - 32 USD / Hourly
We are looking for a Client Services/ Account Management Coordinator to support customer accounts and help ensure service needs are handled efficiently in New Palestine, Indiana. This Contract position is ideal for someone who enjoys account management, delivering responsive service, coordinating details across teams, and building positive client relationships. The person in this role will serve as a key point of contact for service-related questions, helping customers and clients navigate issues while keeping communication clear and organized. Responsible for managing relationships with commercial customers that rent or purchase waste management equipment, while serving as the primary point of contact for service and support needs. Responsibilities:<ul><li>Coordinate maintenance visits and service calls for compactor equipment, ensuring appointments are arranged accurately and completed on schedule.</li><li>Handle inbound and outbound service call and service emails</li><li> Respond to customer questions and concerns, guiding clients through service issues and helping drive practical resolutions.</li><li>Document client communications, service activity, and open requests in company systems with a high level of accuracy.</li><li> Partner with technicians and internal service personnel to keep repair needs moving forward in a timely and effective manner.</li><li>Explain recommended operating and upkeep practices so customers can use compactor units safely and reduce recurring service problems.</li><li>Follow up after service interactions to confirm concerns have been addressed and satisfaction levels remain high.</li><li>Work with leadership to spot service gaps, recommend process enhancements, and improve the overall customer experience.</li><li>Maintain tracking tools and service-related lists, including repair history records and supporting spreadsheets. </li><li>Answer customer inquiries via phone and email.</li><li>Investigate billing, service, delivery, and equipment concerns and resolve issues related to equipment operations.</li><li>Ensure a positive customer experience by serving as the primary contact for assigned customers.</li><li>Build and maintain strong client relationships.</li><li>Conduct regular follow-ups to ensure customer satisfaction and address customer concerns and resolve issues promptly</li></ul>
2026-09-02T00:00:00Z