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9 results for Call Center Specialist in Fallbrook, CA

Call Center Representative

Irvine, CA
onsite
Temporary / Contract
21 - 22 USD / Hourly
We are looking for an experienced Senior Customer Service Representative to join our team on a long-term contract basis. Based in Irvine, California, this role involves coaching, training, and supporting customer service teams to achieve excellence in performance and customer satisfaction. The ideal candidate is passionate about fostering growth and enhancing service quality. Responsibilities: • Evaluate and monitor customer service calls to ensure compliance, accuracy, and exceptional customer experiences. • Provide timely feedback and coaching to improve team performance in sales and service. • Develop and facilitate dynamic training programs, workshops, and interactive role-playing sessions. • Partner with leadership to identify key training areas and implement improvement strategies. • Analyze performance metrics and trends, delivering actionable insights to management. • Cultivate a positive team environment that encourages growth and motivation. • Ensure adherence to organizational standards and customer service best practices. • Stay updated on industry trends and apply them to enhance training processes. • Collaborate with cross-functional teams to optimize customer service operations.
2026-05-29T00:00:00Z

Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
19 - 21 USD / Hourly
Our client is seeking a professional and service-focused Customer Service Representative to support customers, resolve inquiries, and deliver a positive experience with every interaction. Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner. </li><li>Resolve customer concerns, provide product or service information, and escalate complex issues when needed. </li><li>Document customer interactions accurately in company systems. </li><li>Maintain a high level of professionalism, empathy, and customer satisfaction. </li><li>Collaborate with internal teams to ensure prompt resolution of customer needs. </li><li>Support general administrative or service-related tasks as assigned. </li></ul>
2026-05-15T00:00:00Z

Customer Service Representative

Carlsbad, CA
onsite
Temporary / Contract
21 - 23 USD / Hourly
A growing medical device company in Carlsbad is hiring a Customer Service Representative to support customer accounts, order processing, and client communication. This role is ideal for someone who enjoys helping people, solving problems, and serving as a trusted point of contact for customers. The company is looking for a professional and detail-oriented individual who can provide exceptional customer support while managing multiple priorities in a fast-paced environment.Position ResponsibilitiesCustomer Support & Account Management<ul><li>Respond to customer inquiries via phone, email, and online channels</li><li>Process orders, returns, and account updates accurately</li><li>Provide shipment updates, product information, and order status communication</li><li>Research and resolve customer concerns in a timely manner</li><li>Maintain detailed notes and records within customer management systems</li></ul>Administrative & Operational Support<ul><li>Coordinate with operations, logistics, and sales teams regarding customer requests</li><li>Assist with documentation, reporting, and account maintenance activities</li><li>Support process improvements related to customer experience and service delivery</li></ul>
2026-05-29T00:00:00Z

Customer Service Representative

Irvine, CA
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Service Representative to support clients in the health pharm/biotech industry from our California location. This contract opportunity with permanent potential is ideal for someone who thrives in a fast-moving environment and enjoys guiding customers through questions, orders, and service concerns with professionalism and care. The person in this role will act as a dependable point of contact, coordinate with internal teams to bring issues to resolution, and help maintain a high standard of service for every interaction. Responsibilities: • Manage customer inquiries by phone and email, providing accurate information and a responsive service experience. • Take ownership of customer concerns from initial contact through final resolution, partnering with internal departments to ensure timely follow-up. • Process orders, support shipping and delivery updates, and assist with customer account setup activities as needed. • Use multiple business systems throughout the day to document activity, review account details, and complete service-related tasks. • Escalate recurring service issues or customer dissatisfaction to management with clear and timely feedback. • Contribute to assigned projects and provide support for additional operational needs as business demands change. • Maintain detailed and accurate records while handling data entry and customer documentation with care. • Support workload demands that may occasionally require overtime based on team or business needs.
2026-05-26T00:00:00Z

Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
20 - 22 USD / Hourly
Our client is seeking a professional and service-oriented Customer Service Representative to provide exceptional support to customers and help ensure a positive client experience. This role is ideal for someone with strong communication skills, a problem-solving mindset, and the ability to manage a high volume of inquiries in a fast-paced environment.Key Responsibilities:<ul><li>Serve as the first point of contact for customer inquiries via phone, email, and other communication channels.</li><li>Resolve customer questions related to products, services, orders, accounts, or general support needs.</li><li>Document customer interactions accurately and maintain up-to-date records in internal systems.</li><li>Escalate complex issues appropriately while ensuring timely follow-up and resolution.</li><li>Process orders, returns, updates, and service requests with accuracy and attention to detail.</li><li>Collaborate with internal departments to address customer concerns and improve service delivery.</li><li>Maintain a professional, empathetic, and solutions-focused approach in all customer interactions.</li><li>Support additional administrative or operational tasks as needed.</li></ul>
2026-05-15T00:00:00Z

Customer Service Agent

San Diego, CA
onsite
Temporary / Contract
19.5 - 21 USD / Hourly
Our client is seeking a professional and customer-focused Customer Service Agent to join their team. This role is ideal for someone who enjoys helping others, resolving issues, and delivering a positive customer experience in a fast-paced environment. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner</li><li>Resolve customer concerns and escalate issues when appropriate</li><li>Maintain accurate records of customer interactions and account updates</li><li>Provide information regarding products, services, orders, or accounts</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Support additional administrative and service-related tasks as needed</li></ul>
2026-05-28T00:00:00Z

Customer Support Representative

Escondido, CA
onsite
Temporary / Contract
21 - 26 USD / Hourly
A biotech company in Escondido is seeking a Customer Support Representative for a contract opportunity supporting client communication, order coordination, and administrative customer service operations. This role is ideal for someone who enjoys problem-solving, working with customers, and supporting fast-paced operational teams.The Customer Support Representative will serve as a key point of contact for customers while helping maintain accurate records and ensuring a positive client experience. Primary ResponsibilitiesCustomer Service & Administrative Support<ul><li>Respond to customer inquiries via phone and email</li><li>Process orders, account updates, and service requests</li><li>Coordinate communication between customers and internal departments</li><li>Maintain accurate customer records and documentation</li><li>Assist with tracking orders, shipments, and account information</li><li>Support issue resolution and customer follow-up activities</li></ul>Operational Coordination<ul><li>Assist with reporting and administrative tracking tasks</li><li>Maintain organized customer files and account documentation</li><li>Support internal teams with operational updates and communication</li></ul>
2026-05-22T00:00:00Z

Customer Relations Representative

San Diego, CA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Customer Relations Representative to support a busy customer service team in San Diego, California. This Long-term Contract position is ideal for someone who communicates clearly, stays organized under pressure, and enjoys helping customers through time-sensitive situations. In this role, you will respond to inbound inquiries, document claim-related details with accuracy, and work closely with internal teams to ensure each issue is handled efficiently and professionally. Responsibilities: • Respond to incoming calls related to injury report intake and gather complete, accurate information for claim setup. • Enter customer and claim details into internal platforms with a strong focus on precision and timely processing. • Use attentive listening and thoughtful follow-up questions to understand concerns and provide effective support. • Route inquiries to the correct teams or elevate more complex matters when additional review or action is needed. • Partner with internal departments to help resolve service issues and improve the customer experience. • Build knowledge of company procedures, service standards, and compliance expectations to handle calls confidently. • Identify potential service delays or workflow concerns and communicate them to Customer Care leadership as appropriate. • Follow established policies, training guidance, supervisory direction, and applicable regulations in daily work.
2026-05-28T00:00:00Z

Customer Success Coordinator

Oceanside, CA
onsite
Temporary / Contract
24 - 30 USD / Hourly
A well-known lifestyle and apparel company based in Oceanside is hiring a Customer Success Coordinator to support customer experience, order management, and brand communication initiatives. This is a great opportunity for someone who enjoys working in creative, collaborative environments and wants to be part of a growing consumer brand with a strong presence in Southern California. The company is looking for someone personable, organized, and genuinely good with people — someone who can problem solve quickly while creating a positive customer experience. Day-to-Day Responsibilities<ul><li>Respond to customer inquiries through email, phone, and online platforms</li><li>Assist with order tracking, product questions, and account support</li><li>Coordinate with warehouse and operations teams regarding shipping updates</li><li>Help maintain CRM notes and customer communication records</li><li>Support social media customer interactions and online reviews</li><li>Assist with administrative projects and customer experience initiatives</li></ul>
2026-05-27T00:00:00Z