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13 results for Call Center Specialist in Fallbrook, CA

Call Center Representative

San Diego, CA
onsite
Temporary to Hire
20 - 20 USD / Hourly
Call Center RepresentativeRobert Half is partnering with a nonprofit organization to identify a Call Center Representative. This is a great opportunity for a compassionate, service-oriented professional who enjoys helping people, answering questions, and providing support in a fast-paced call center environment. Position OverviewThe Call Center Representative will serve as a key point of contact for clients, providing support and assistance by phone. This role involves answering questions, helping clients navigate available resources, documenting information, and following up as needed.The ideal candidate is empathetic, professional, comfortable connecting with people, and able to maintain accuracy and composure while assisting clients with a variety of needs. Work Schedule: Monday–Friday, full-time; assigned shifts fall between 7:00 AM and 6:30 PM.Hybrid Schedule: After the first 6 months, the role transitions to a hybrid schedule of 3 days remote and 2 days onsite.Key Responsibilities<ul><li>Respond to incoming calls and provide professional, compassionate customer service</li><li>Assist clients with questions and provide information about available resources and services</li><li>Listen to client needs and help identify appropriate next steps</li><li>Accurately document client interactions and information</li><li>Conduct follow-up calls as needed</li><li>Maintain accurate records and ensure data quality</li><li>Assist with additional projects and administrative tasks as needed</li></ul>
2026-09-11T00:00:00Z

Client Experience Specialist

Cardiff-by-the-Sea, CA
onsite
Temporary / Contract
24 - 28 USD / Hourly
YOU'RE NOT JUST ANSWERING THE PHONE — YOU'RE THE FACE OF THE COMPANY.A growing healthcare services organization in Oceanside is searching for a Client Experience Specialist to join its customer support team.We're looking for someone who genuinely enjoys helping people and knows how to turn a frustrating customer interaction into a positive experience. You'll communicate with clients throughout the day while coordinating appointments, resolving issues, updating records, and working behind the scenes with internal departments.This is a strong opportunity for someone who wants to take their customer service experience into a more professional client services or operations environment. YOUR DAY-TO-DAY<ul><li>Serve as a primary point of contact for clients</li><li>Respond to phone, email, and online inquiries</li><li>Schedule and coordinate appointments</li><li>Answer questions regarding services and accounts</li><li>Resolve customer concerns professionally</li><li>Document client interactions accurately</li><li>Follow up on open requests and outstanding issues</li><li>Coordinate with internal departments to resolve problems</li><li>Maintain customer information in company systems</li><li>Process service requests and updates</li><li>Identify recurring customer issues and communicate trends to management</li><li>Assist with reports and administrative projects</li><li>Maintain confidentiality of client information</li><li>Provide a consistently positive customer experience</li></ul>
2026-09-02T00:00:00Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to support a mission-driven non-profit organization in San Diego, California. This contract opportunity with permanent potential is ideal for someone who enjoys helping others, handling high-volume inbound inquiries, and connecting community members with appropriate services and support. In this role, you will serve as a key point of contact, deliver thoughtful assistance across multiple communication channels, and maintain accurate records in web-based platforms. Responsibilities: • Handle incoming calls and inquiries with professionalism, empathy, and a strong focus on resolving client needs efficiently. • Record client conversations, outcomes, and follow-up details in CRM and other web-based systems with a high degree of accuracy. • Guide individuals to relevant programs, benefits, and community resources based on their questions and circumstances. • Work closely with internal departments to coordinate responses and ensure each case is addressed in a timely manner. • Maintain current knowledge of organizational services, referral options, and support resources to provide reliable information. • Deliver a consistently positive customer experience through phone, chat, and written communication. • Use tools and platforms such as Avaya CMS, CRM applications, and standard Microsoft Office programs to manage daily tasks effectively.
2026-09-14T00:00:00Z

Client Services Representative

San Diego, CA
onsite
Temporary / Contract
31 - 35 USD / Hourly
Client Services RepresentativeSummaryOur client is seeking a professional and personable Client Services Representative to serve as a key point of contact for clients and provide exceptional day-to-day service. This role will respond to client questions, assist with account and service needs, coordinate requests, and ensure issues are resolved efficiently and accurately. The ideal candidate is customer-focused, highly organized, and comfortable handling multiple priorities in a fast-paced financial services environment. Strong communication skills, attention to detail, and the ability to build positive client relationships are essential. Key Responsibilities<ul><li>Serve as a primary point of contact for client questions, requests, and account needs.</li><li>Provide timely, professional support by phone, email, and in person.</li><li>Assist clients with account inquiries, transactions, transfers, statements, products, and services.</li><li>Research and resolve client issues while providing clear communication and follow-up.</li><li>Coordinate with internal teams to ensure client requests are completed accurately and efficiently.</li><li>Process account updates, client documentation, and service requests.</li><li>Assist with new account setup and account maintenance.</li><li>Educate clients on products, services, and processes as needed.</li><li>Maintain accurate and confidential client records and information.</li><li>Track outstanding requests and follow up to ensure a positive client experience.</li><li>Identify and escalate complex issues or concerns to the appropriate team.</li><li>Provide general administrative and operational support as needed.</li></ul>
2026-09-03T00:00:00Z

Customer Service Representative

Corona, CA
onsite
Temporary / Contract
19 - 23 USD / Hourly
We are looking for a Customer Service Representative to support a small but mighty business. This is a Contract position for a bilingual candidate who can deliver attentive customer support in both English and Spanish while handling calls and processing orders accurately. The ideal candidate is comfortable assisting customers by phone, resolving routine issues efficiently, and maintaining a positive experience with every interaction. We're a small close-knit team that helps and supports one another to keep the business moving forward. What works well here: Positive competitive people with good attitudes and energy. What doesn't work, is someone whose glass is never full or half full. If you're looking for a place that values staff and looks for the light in every tunnel, checkout the responsibilities below to see if we're a fit! Responsibilities:• Respond to incoming customer calls in a courteous and efficient manner, providing clear assistance in English and Spanish as needed.• Enter customer orders accurately into internal systems and verify details to help prevent processing errors.• Handle a steady flow of service inquiries, addressing questions, concerns, and basic issue resolution during each interaction.• Make outbound calls when follow-up is needed to confirm order information, provide updates, or clarify customer requests.• Document customer conversations, actions taken, and order-related information with a high level of accuracy.• Work closely with team members and internal departments to support timely service and smooth order handling.• Maintain a customer-focused approach while managing multiple priorities in a call center setting.
2026-09-15T00:00:00Z

Customer Service Representative

Tustin, CA
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a Customer Service Representative to support resident lease renewal activities for a real estate and property organization in Tustin, California. This Long-term Contract opportunity is ideal for someone who excels in customer communication, retention-focused service, and detailed follow-through. In this role, you will guide residents through renewal options, address questions clearly, and help ensure a smooth and accurate renewal experience. Responsibilities: • Engage with residents in a detail-oriented and respectful manner, helping them understand renewal choices and encouraging continued occupancy. • Prepare, send, and track lease renewal offers while following up to confirm residents have received and reviewed all details. • Communicate proactively with residents approaching lease expiration to reduce turnover and support retention goals. • Coordinate with internal teams to arrange property inspections when needed to confirm home condition or assess upgrade opportunities. • Review month-to-month accounts, lease data, rent details, occupant information, and related charges to ensure records are accurate and complete. • Confirm compliance with renter's insurance, utility obligations, local code expectations, and company policy requirements before completing renewals. • Support pricing and term discussions by gathering information and escalating recommendations for management approval when exceptions are needed. • Audit completed renewal documents for accuracy, provide weekly progress updates, and assist with notice-to-vacate follow-up to help keep move-out steps on schedule.
2026-09-17T00:00:00Z

Customer Service Representative

Irvine, CA
onsite
Temporary to Hire
22.8 - 24 USD / Hourly
We are looking for a Customer Service Representative to support clients in Irvine, California. This contract opportunity is ideal for someone who thrives in a fast-moving service environment and takes pride in delivering accurate, responsive support across the full customer experience. The person in this role will manage inquiries, coordinate with internal teams to resolve issues, and help ensure orders, deliveries, and account requests are handled with care and consistency. Responsibilities:• Manage customer inquiries through phone and other communication channels, providing prompt and attentive support for service-related needs.• Take ownership of customer issues from initial contact through final resolution, partnering with internal departments to ensure timely follow-up and clear communication.• Process order-related activities accurately, including order entry, customer account support, shipping coordination, and delivery updates.• Use multiple internal applications throughout the workday to research information, document activity, and maintain service accuracy.• Escalate recurring service concerns or unresolved issues to leadership with clear, timely feedback.• Support inbound and outbound customer communication to address requests, provide updates, and strengthen client relationships.• Contribute to assigned projects and provide additional operational support as business demands require.• Work additional hours when needed to help meet service levels, order deadlines, or team priorities.
2026-09-16T00:00:00Z

Customer Service Representative

Orange, CA
onsite
Temporary to Hire
20.5865 - 23.837 USD / Hourly
We are looking for a Customer Service Representative to join a team in Orange, California in a Contract to Permanent role. This position focuses on delivering responsive support to business customers by managing orders, answering inquiries, and coordinating with internal partners to ensure a smooth customer experience. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay organized while handling multiple priorities in a fast-paced environment. Responsibilities: • Manage customer order input and updates with a high degree of accuracy across company platforms. • Respond to customer questions and concerns through phone and email, working through issues to complete resolution and providing timely follow-up. • Partner with teams across sales, operations, logistics, and finance to address service needs and keep customer requests moving forward. • Share clear information related to products, order progress, and account details to support customer decision-making. • Handle inbound and outbound customer communication professionally while maintaining a service-oriented approach. • Monitor open requests and ensure commitments are completed within expected timeframes. • Recognize areas where workflows can be improved and suggest practical changes that support stronger service outcomes.
2026-09-17T00:00:00Z

Customer Service Representative

Elfin Forest, CA
onsite
Temporary / Contract
24 - 26 USD / Hourly
We are looking for a Customer Service Representative to join our team in San Marcos, California, on a Contract basis. This position supports customers throughout the order lifecycle by providing timely updates, resolving service concerns, and helping ensure accurate, on-time fulfillment. The ideal candidate brings strong communication skills, attention to detail, and a customer-first mindset when working with both clients and internal teams. Responsibilities: • Manage customer orders from initial entry through final processing, ensuring all details are complete and accurate. • Keep customers informed on order progress, product availability, shipment timing, tracking details, and expected delivery schedules. • Prepare and distribute order-related documentation, including confirmations and shipping paperwork. • Update existing orders as needed and communicate revisions clearly to customers and cross-functional partners. • Work closely with sales, purchasing, inventory, warehouse, and shipping teams to support timely and accurate order fulfillment. • Arrange shipment timing with warehouse locations and assist in coordinating deliveries. • Track outstanding orders and take initiative to address delays, stock issues, or other service disruptions before they escalate. • Support customers with transportation-related concerns such as damaged deliveries, freight questions, and claim follow-up. • Handle sensitive or unexpected customer updates with professionalism, empathy, and a focus on practical resolution. • Maintain accurate records in company systems and provide general administrative and customer support as needed.
2026-09-03T00:00:00Z

Bilingual Spanish Customer Service Representative

San Diego, CA
onsite
Temporary to Hire
20 - 21 USD / Hourly
Customer Service RepresentativeRobert Half is partnering with a nonprofit organization to identify a Customer Service Representative to join their team. This is a great opportunity for a service-oriented professional who enjoys helping others, solving problems, and making a positive impact through their work.Position OverviewThe Customer Service Representative will serve as a key point of contact for customers and clients, providing responsive, professional support while helping resolve questions and requests. The ideal candidate is personable, dependable, detail-oriented, and comfortable working in a fast-paced environment.Work Schedule: Monday–Friday, full-timeWork Arrangement: Onsite for the first 6 months; after successfully completing the initial 6 months, the position transitions to a hybrid schedule of 3 days remote and 2 days onsite.Key Responsibilities<ul><li>Respond to customer inquiries by phone, email, and other communication channels</li><li>Provide friendly, professional, and timely customer service</li><li>Research and resolve customer questions, concerns, and issues</li><li>Accurately enter and update customer information in internal systems</li><li>Follow up with customers to ensure questions and concerns are fully resolved</li><li>Maintain detailed and accurate records of customer interactions</li><li>Collaborate with internal teams to address customer needs</li><li>Follow established policies, procedures, and service standards</li><li>Assist with additional administrative and customer support tasks as needed</li></ul>
2026-09-11T00:00:00Z

Bilingual Spanish Customer Service Representative

San Diego, CA
onsite
Temporary to Hire
20 - 21 USD / Hourly
Bilingual Spanish Customer Service RepresentativeRobert Half is partnering with a nonprofit organization to identify a Bilingual Spanish Customer Service Representative. This is a great opportunity for a compassionate, service-oriented professional who enjoys helping people, answering questions, and providing exceptional customer service. Position OverviewThe Bilingual Spanish Customer Service Representative will serve as a key point of contact for clients, providing friendly and professional support by phone and other communication channels. This role involves answering questions, helping clients navigate available resources, documenting information, and following up as needed in both English and Spanish. The ideal candidate is empathetic, professional, comfortable connecting with people, and able to maintain accuracy and composure while assisting clients with a variety of needs.Work Schedule: Monday–Friday, full-time; assigned shifts fall between 7:00 AM and 6:30 PM.Hybrid Schedule: After the first 6 months, the role transitions to a hybrid schedule of 3 days remote and 2 days onsite. Key Responsibilities<ul><li>Provide friendly, professional customer service to clients by phone and other communication channels</li><li>Respond to client questions and provide information about available resources and services</li><li>Listen to client needs and help identify appropriate next steps</li><li>Accurately document client interactions and information</li><li>Conduct follow-up calls as needed</li><li>Maintain accurate records and ensure data quality</li><li>Communicate with clients in both English and Spanish</li><li>Assist with additional projects and administrative tasks as needed</li></ul>
2026-09-11T00:00:00Z

Customer Service Lead

Irvine, CA
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for a Customer Service Lead to oversee a fast-paced team focused on outbound customer engagement in Irvine, California. This Long-term Contract opportunity is ideal for a hands-on leader who can build accountability, strengthen team performance, and create an encouraging environment centered on results. The role combines daily coaching, operational oversight, and performance analysis to help a high-volume business development team succeed consistently. Responsibilities: • Lead and support a team of Business Development Representatives handling high-volume outbound calling activities to drive business results. • Set clear performance expectations and energize the team to achieve daily, weekly, and monthly goals through consistent direction and encouragement. • Design and refine team workflows, performance plans, and operating practices to maintain strong and reliable productivity levels. • Coach both new hires and tenured employees on communication methods, product understanding, call quality, and effective sales approaches. • Monitor individual and team results, evaluate progress against targets, and deliver timely feedback to improve effectiveness. • Create engaging motivational programs such as contests, incentives, team challenges, and targeted learning sessions to sustain momentum. • Review production data and performance trends, then turn insights into action plans that strengthen output and overall team growth. • Maintain quality assurance standards by auditing work, reinforcing accurate messaging, and ensuring processes are followed efficiently. • Present performance findings and operational updates clearly to senior leadership while partnering with managers, administrators, and executive stakeholders. • Foster a culture of recognition and engagement by leading team huddles and virtual meetings that celebrate achievements and reinforce goals.
2026-09-17T00:00:00Z

Client Services Coordinator

Fallbrook, CA
onsite
Temporary / Contract
24 - 28 USD / Hourly
You're the person who makes sure the client experience feels effortless.A growing healthcare organization in Fallbrook is looking for a Client Services Coordinator to serve as a primary point of contact for clients while supporting the internal operations team. This role blends customer service, scheduling, documentation, and administrative coordination, making it a strong opportunity for someone who enjoys working with people but wants more responsibility than a traditional front-desk role. Your day will include<ul><li>Respond to client inquiries by phone and email</li><li>Coordinate appointments and service schedules</li><li>Maintain accurate client records</li><li>Follow up on outstanding documentation</li><li>Assist with account and service questions</li><li>Coordinate communication between clients and internal teams</li><li>Update information in company systems</li><li>Prepare client correspondence and documentation</li><li>Track open service requests</li><li>Escalate complex issues appropriately</li><li>Assist with reporting and administrative projects</li><li>Maintain confidentiality of sensitive client information</li></ul>
2026-08-28T00:00:00Z