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18 results for Call Center Specialist in Fallbrook, CA

Call Center Representative

San Diego, CA
onsite
Temporary to Hire
20 - 20 USD / Hourly
Call Center RepresentativeRobert Half is partnering with a nonprofit organization to identify a Call Center Representative. This is a great opportunity for a compassionate, service-oriented professional who enjoys helping people, answering questions, and providing support in a fast-paced call center environment. Position OverviewThe Call Center Representative will serve as a key point of contact for clients, providing support and assistance by phone. This role involves answering questions, helping clients navigate available resources, documenting information, and following up as needed.The ideal candidate is empathetic, professional, comfortable connecting with people, and able to maintain accuracy and composure while assisting clients with a variety of needs. Work Schedule: Monday–Friday, full-time; assigned shifts fall between 7:00 AM and 6:30 PM.Hybrid Schedule: After the first 6 months, the role transitions to a hybrid schedule of 3 days remote and 2 days onsite.Key Responsibilities<ul><li>Respond to incoming calls and provide professional, compassionate customer service</li><li>Assist clients with questions and provide information about available resources and services</li><li>Listen to client needs and help identify appropriate next steps</li><li>Accurately document client interactions and information</li><li>Conduct follow-up calls as needed</li><li>Maintain accurate records and ensure data quality</li><li>Assist with additional projects and administrative tasks as needed</li></ul>
2026-08-24T00:00:00Z

Call Center Representative

San Diego, CA
onsite
Temporary / Contract
19 - 21 USD / Hourly
Our client, a mission-driven nonprofit organization in San Diego, CA is seeking a compassionate and service-oriented Bilingual Spanish Call Center Representative to support community members, donors, and program participants. This role is ideal for someone who thrives in a high-volume phone environment, communicates effectively in both Spanish and English, and is passionate about helping others access important services and resources. The ideal candidate is empathetic, organized, and committed to delivering excellent service while supporting the organization’s mission. Key Responsibilities:<ul><li>Handle a high volume of inbound and outbound calls in both Spanish and English</li><li>Provide accurate, timely, and courteous support to clients, donors, and community members</li><li>Answer questions related to programs, services, appointments, events, and general organization information</li><li>Assist Spanish-speaking callers by clearly communicating available resources and next steps</li><li>Document call activity, customer interactions, and follow-up needs in internal systems</li><li>Route calls and inquiries to the appropriate department and ensure timely resolution</li><li>Support intake processes, appointment scheduling, and general administrative tasks</li><li>Maintain professionalism, empathy, and confidentiality when handling sensitive information</li><li>Collaborate with internal teams to ensure a positive and seamless service experience</li><li>Help create a welcoming and inclusive experience for diverse communities</li></ul>
2026-08-25T00:00:00Z

Customer Service Specialist

Vista, CA
onsite
Temporary / Contract
22 - 26 USD / Hourly
You're not just answering questions. You're helping keep customers—and the business—moving.A growing medical device company in Vista is looking for a Customer Service Specialist to support its customers, sales team, and operations group.This is a great opportunity for someone who likes a combination of customer interaction + problem solving + administrative work. You'll be responsible for making sure orders are entered correctly, customers receive timely updates, and issues are resolved before they become bigger problems. What you'll own📞 Customer Communication Answer questions, provide updates, and build strong relationships with customers.📋 Order Management Enter orders, verify product information, and coordinate fulfillment.🚚 Shipment Tracking Work with warehouse and shipping teams to resolve delays or delivery issues.🔎 Problem Solving Research discrepancies, backorders, pricing questions, and product concerns.🤝 Teamwork Partner with Sales, Operations, Warehouse, and Accounting to keep orders moving.Responsibilities<ul><li>Respond to customer inquiries by phone and email</li><li>Enter and process customer orders accurately</li><li>Monitor order status and communicate updates</li><li>Coordinate with warehouse and shipping teams</li><li>Research inventory availability and backorders</li><li>Process returns, credits, and order adjustments</li><li>Maintain accurate customer records</li><li>Assist Sales with customer requests</li><li>Document interactions in the CRM or ERP system</li><li>Prepare customer reports and order summaries</li><li>Escalate complex issues to the appropriate department</li></ul>
2026-08-19T00:00:00Z

Customer Service Specialist

Cardiff-by-the-Sea, CA
onsite
Temporary / Contract
23 - 27 USD / Hourly
If you love the outdoors AND you're great with people…this one is for you.A growing outdoor and surf lifestyle company in Cardiff is looking for a Customer Service Specialist to join its team. This is not your typical customer service environment — you'll be working with a brand that lives in the North County lifestyle and has customers who genuinely care about its products.We're looking for someone who can bring a friendly personality to every interaction while still knowing how to solve problems quickly and professionally.You'll be the person customers come to when they need:🏄 Help with an order — shipping updates, returns, exchanges, and product questions📦 A shipment tracked down — working with carriers and warehouse teams to resolve delivery issues💬 A problem solved — turning frustrated customers into happy ones🛍️ Product recommendations — helping customers find the right product for what they're looking for Day-to-day<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Process orders, returns, exchanges, and credits</li><li>Track shipments and resolve delivery issues</li><li>Communicate with warehouse and operations teams</li><li>Update customer accounts and order information</li><li>Document customer interactions in the CRM</li><li>Escalate complex issues when necessary</li><li>Identify recurring customer concerns and share trends with management</li><li>Support special projects and other administrative tasks</li></ul>
2026-08-19T00:00:00Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
20 - 21 USD / Hourly
Customer Service RepresentativeRobert Half is partnering with a nonprofit organization to identify a Customer Service Representative to join their team. This is a great opportunity for a service-oriented professional who enjoys helping others, solving problems, and making a positive impact through their work.Position OverviewThe Customer Service Representative will serve as a key point of contact for customers and clients, providing responsive, professional support while helping resolve questions and requests. The ideal candidate is personable, dependable, detail-oriented, and comfortable working in a fast-paced environment.Work Schedule: Monday–Friday, full-timeWork Arrangement: Onsite for the first 6 months; after successfully completing the initial 6 months, the position transitions to a hybrid schedule of 3 days remote and 2 days onsite.Key Responsibilities<ul><li>Respond to customer inquiries by phone, email, and other communication channels</li><li>Provide friendly, professional, and timely customer service</li><li>Research and resolve customer questions, concerns, and issues</li><li>Accurately enter and update customer information in internal systems</li><li>Follow up with customers to ensure questions and concerns are fully resolved</li><li>Maintain detailed and accurate records of customer interactions</li><li>Collaborate with internal teams to address customer needs</li><li>Follow established policies, procedures, and service standards</li><li>Assist with additional administrative and customer support tasks as needed</li></ul>
2026-08-24T00:00:00Z

Client Service Representative

Oceanside, CA
onsite
Temporary / Contract
25 - 31 USD / Hourly
A strong opportunity for someone who loves working with people but also wants a role with plenty of administrative responsibility.A growing property management organization in Oceanside is looking for a Client Service Representative to serve as a primary point of contact for tenants, property owners, vendors, and internal teams. This position combines customer service, scheduling, documentation, and problem-solving. You'll be responsible for making sure requests are handled quickly and professionally while keeping accurate records throughout the process.Responsibilities<ul><li>Respond to tenant and client inquiries by phone and email</li><li>Document service requests and coordinate follow-up</li><li>Schedule vendors, maintenance appointments, and property inspections</li><li>Communicate updates regarding open service requests</li><li>Maintain accurate tenant and property records</li><li>Assist with invoices, purchase orders, and vendor documentation</li><li>Follow up on outstanding requests to ensure timely resolution</li><li>Escalate complex concerns to property management when appropriate</li><li>Prepare reports and assist with general office administration</li><li>Maintain a high level of professionalism with clients and vendors</li></ul>
2026-08-10T00:00:00Z

Customer Service Representative

Oceanside, CA
onsite
Temporary / Contract
21 - 25 USD / Hourly
Fast-paced. People-focused. Never the same day twice.A growing home services and construction company in Oceanside is looking for a Customer Service Representative to be one of the first points of contact for customers.This is a great fit for someone who can talk to anyone, stay organized when things get hectic, and actually enjoys solving problems.You'll coordinate appointments, communicate with field technicians, answer questions, and make sure customers know exactly what is happening with their service.Your day could look like:📞 Taking a call from a customer who needs service📅 Scheduling a technician based on availability and location🚛 Checking in with a field team regarding an appointment🔧 Helping a customer understand the next step in their service📝 Updating work orders and customer records⚡ Jumping in when an urgent request comes throughResponsibilities<ul><li>Answer incoming customer calls and emails</li><li>Schedule service appointments and coordinate technician availability</li><li>Confirm appointments and communicate arrival windows</li><li>Create and update customer work orders</li><li>Monitor open service requests</li><li>Communicate with technicians and field supervisors</li><li>Handle customer questions and service concerns</li><li>Escalate complicated issues appropriately</li><li>Enter customer and service information into internal systems</li><li>Assist with billing questions and account updates</li><li>Follow up with customers after completed service</li><li>Maintain accurate records and documentation</li></ul>
2026-08-19T00:00:00Z

Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
19.5 - 21 USD / Hourly
Our client is seeking a Bilingual Customer Service Representative to provide high-quality support to Spanish- and English-speaking customers in a fast-paced call center environment. This role is ideal for a professional with strong communication skills, a customer-focused mindset, and the ability to handle a high volume of inbound and outbound calls while delivering excellent service. Key Responsibilities:<ul><li>Handle inbound and outbound customer calls in both Spanish and English</li><li>Respond to customer inquiries regarding products, services, billing, account updates, or service issues</li><li>Resolve customer concerns efficiently and professionally, escalating complex issues when needed</li><li>Accurately document customer interactions, service requests, and resolutions in internal systems</li><li>Maintain call quality standards, productivity goals, and customer satisfaction expectations</li><li>Assist customers with account changes, order status, service scheduling, or general support needs</li><li>Collaborate with internal departments to ensure timely issue resolution and follow-up</li><li>Identify recurring customer concerns and provide feedback to support process improvements</li></ul>
2026-08-25T00:00:00Z

Customer Service Representative

Tustin, CA
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a Customer Service Representative to support residents with account questions, service-related concerns, and general requests in Tustin, California. This opportunity is with a real estate and property organization and offers a hybrid work arrangement. This is a Long-term Contract position beginning as a 90-day assignment with the potential for extension. Responsibilities:• Manage a high volume of incoming and outgoing calls, helping residents with maintenance matters, account-related questions, and service requests.• Deliver thoughtful and detail-oriented support by listening carefully, responding with empathy, and guiding residents toward effective solutions.• Investigate resident concerns and work toward timely resolution by partnering with appropriate internal teams when additional support is needed.• Record conversations, requests, complaints, and follow-up details accurately in company systems to maintain complete service documentation.• Provide clear information about available services, processes, and next steps so residents receive accurate and helpful guidance.• Follow up with residents after initial contact to confirm their concerns have been addressed and that they are satisfied with the outcome.• Use multiple software applications efficiently to enter data, update records, schedule actions, and manage resident communications.• Build positive working relationships across departments to support consistent service and a strong resident experience.
2026-08-25T00:00:00Z

Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
24 - 25 USD / Hourly
Our client is seeking a professional and customer-focused Customer Service Representative to join their team in San Diego, California. This role is ideal for someone who enjoys helping customers, resolving issues, and providing a positive experience in a fast-paced environment. The successful candidate will serve as a key point of contact for customers while supporting internal teams and maintaining accurate records.Responsibilities:<ul><li>Respond to customer inquiries by phone, email, and other communication channels</li><li>Provide accurate information regarding products, services, orders, and account information</li><li>Resolve customer questions, concerns, and complaints in a timely and professional manner</li><li>Process customer orders, requests, returns, and account updates</li><li>Enter and maintain accurate customer information in internal systems</li><li>Follow up with customers regarding open requests or outstanding issues</li><li>Coordinate with internal departments to resolve customer needs</li><li>Document customer interactions and maintain detailed records</li><li>Identify opportunities to improve the customer experience</li><li>Escalate complex issues to the appropriate team members when necessary</li><li>Assist with general administrative and operational tasks as needed</li></ul>
2026-08-14T00:00:00Z

Customer Service Representative

Orange, CA
onsite
Temporary to Hire
20.5865 - 23.837 USD / Hourly
We are looking for a Customer Service Representative to join a team in Orange, California in a Contract to Permanent role. This position focuses on delivering responsive support to business customers by managing orders, answering inquiries, and coordinating with internal partners to ensure a smooth customer experience. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay organized while handling multiple priorities in a fast-paced environment. Responsibilities: • Manage customer order input and updates with a high degree of accuracy across company platforms. • Respond to customer questions and concerns through phone and email, working through issues to complete resolution and providing timely follow-up. • Partner with teams across sales, operations, logistics, and finance to address service needs and keep customer requests moving forward. • Share clear information related to products, order progress, and account details to support customer decision-making. • Handle inbound and outbound customer communication professionally while maintaining a service-oriented approach. • Monitor open requests and ensure commitments are completed within expected timeframes. • Recognize areas where workflows can be improved and suggest practical changes that support stronger service outcomes.
2026-08-25T00:00:00Z

Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
19 - 22 USD / Hourly
Our client, a mission-driven nonprofit organization in San Diego, CA is seeking a compassionate and service-oriented Customer Service Representative to support community members, donors, clients, and internal stakeholders. This role is ideal for someone who enjoys helping others, communicating clearly, and contributing to an organization focused on making a positive impact. The ideal candidate brings strong customer service skills, professionalism, and a commitment to supporting the nonprofit’s mission. Key Responsibilities:<ul><li>Serve as a primary point of contact for incoming calls, emails, and general inquiries</li><li>Provide timely, accurate, and courteous assistance to clients, donors, and community members</li><li>Respond to questions regarding programs, services, events, or general organizational information</li><li>Document customer interactions and maintain accurate records in internal systems</li><li>Route inquiries to the appropriate departments and follow up to ensure resolution</li><li>Assist with intake processes, appointment scheduling, and general administrative support</li><li>Support community outreach efforts and help maintain a welcoming and helpful service experience</li><li>Handle sensitive information with confidentiality and professionalism</li><li>Collaborate with internal teams to support daily operations and service delivery</li><li>Contribute to a positive experience that reflects the organization’s values and mission</li></ul>
2026-08-17T00:00:00Z

Customer Service Agent

San Diego, CA
onsite
Temporary / Contract
20 - 22 USD / Hourly
Our client is seeking a Customer Service Agent to provide high-quality support to customers and help ensure a positive service experience. This role is ideal for a professional with strong communication skills, a customer-focused mindset, and the ability to resolve issues efficiently in a fast-paced environment. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or other communication channels</li><li>Provide accurate information regarding products, services, account details, or processes</li><li>Resolve customer issues in a timely and professional manner, escalating complex concerns when appropriate</li><li>Document customer interactions, service requests, and resolutions in internal systems</li><li>Maintain a high level of professionalism and empathy during all customer interactions</li><li>Collaborate with internal teams to address customer needs and ensure timely follow-up</li><li>Assist with order processing, account updates, or service coordination as needed</li><li>Identify recurring issues and share feedback to support service improvements</li></ul>
2026-08-17T00:00:00Z

Customer Experience Representative

Elfin Forest, CA
onsite
Temporary / Contract
23.5 - 25.5 USD / Hourly
Great customer service isn't just about answering the phone—it's about knowing how to solve the problem.A growing life sciences company in San Marcos is looking for a Customer Experience Representative to join its team. This role is a great match for someone who enjoys helping customers, learning products, and working with multiple departments to find solutions.You'll act as a key connection between customers and internal teams including Sales, Operations, Shipping, and Accounting. The company is looking for someone who is personable, detail-oriented, and comfortable taking ownership of customer issues from beginning to end.Responsibilities<ul><li>Respond to customer questions by phone and email</li><li>Provide order status, product availability, and shipping information</li><li>Enter and update customer orders in the company's system</li><li>Research account, billing, and shipment discrepancies</li><li>Coordinate with Operations and Shipping to resolve delivery issues</li><li>Process returns, credits, and replacement requests</li><li>Maintain accurate customer records and account information</li><li>Follow up with customers to ensure issues are fully resolved</li><li>Assist Sales with quotes, customer documentation, and account updates</li><li>Identify recurring customer issues and communicate trends to management</li></ul>
2026-08-10T00:00:00Z

Customer Service Manager

Irvine, CA
onsite
Temporary / Contract
24 - 27 USD / Hourly
We are looking for an experienced Customer Service/Operations Supervisor to support customer operations for a long-term contract opportunity based in Irvine, California. This role is ideal for a service-focused, detail-oriented individual who can oversee high-volume order activity, guide day-to-day customer interactions, and maintain a smooth experience across billing, shipping, and returns. The position calls for strong judgment, steady communication, and the ability to keep service levels high in a fast-moving environment. Responsibilities:• Oversee daily customer service activities and ensure timely, accurate handling of account inquiries, order requests, and service issues.• Manage order processing from entry through completion, verifying details, coordinating updates, and resolving discrepancies that could affect fulfillment.• Review invoices and related documentation, providing customers and internal teams with clear information on billing status and order records.• Monitor shipment progress and share delivery updates by using logistics tools to research tracking information and address transportation-related concerns.• Administer return workflows by evaluating submitted documentation, authorizing eligible requests, and arranging return shipping support when needed.• Support secure payment processing activities, including customer-facing coordination tied to credit card transactions and account follow-up.• Maintain consistent coverage during peak periods or team absences by stepping into operational needs and helping preserve uninterrupted customer support.• Handle escalated customer situations with care and empathy, working toward practical resolutions that strengthen satisfaction and retention.
2026-08-25T00:00:00Z

Bilingual Spanish Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
19 - 21 USD / Hourly
Our client, a mission-driven nonprofit organization in San Diego, CA is seeking a compassionate and service-oriented Bilingual Spanish Customer Service Representative to support community members, donors, clients, and internal stakeholders. This role is ideal for someone who is fluent in both Spanish and English and is passionate about helping diverse populations access programs, services, and resources. The ideal candidate brings strong communication skills, empathy, professionalism, and a commitment to the organization’s mission. Key Responsibilities:<ul><li>Serve as a primary point of contact for incoming calls, emails, and general inquiries in both Spanish and English</li><li>Provide timely, accurate, and courteous assistance to clients, donors, and community members</li><li>Respond to questions regarding programs, services, events, and general organizational information</li><li>Translate or interpret basic information for Spanish-speaking clients as needed</li><li>Document customer interactions and maintain accurate records in internal systems</li><li>Route inquiries to the appropriate departments and follow up to ensure resolution</li><li>Assist with intake processes, appointment scheduling, and general administrative support</li><li>Support community outreach efforts and help maintain a welcoming and inclusive service experience</li><li>Handle sensitive information with confidentiality and professionalism</li><li>Collaborate with internal teams to support daily operations and service delivery</li></ul>
2026-08-17T00:00:00Z

Bilingual Spanish Customer Service Representative

San Diego, CA
onsite
Temporary to Hire
20 - 21 USD / Hourly
Bilingual Spanish Customer Service RepresentativeRobert Half is partnering with a nonprofit organization to identify a Bilingual Spanish Customer Service Representative. This is a great opportunity for a compassionate, service-oriented professional who enjoys helping people, answering questions, and providing exceptional customer service. Position OverviewThe Bilingual Spanish Customer Service Representative will serve as a key point of contact for clients, providing friendly and professional support by phone and other communication channels. This role involves answering questions, helping clients navigate available resources, documenting information, and following up as needed in both English and Spanish. The ideal candidate is empathetic, professional, comfortable connecting with people, and able to maintain accuracy and composure while assisting clients with a variety of needs.Work Schedule: Monday–Friday, full-time; assigned shifts fall between 7:00 AM and 6:30 PM.Hybrid Schedule: After the first 6 months, the role transitions to a hybrid schedule of 3 days remote and 2 days onsite. Key Responsibilities<ul><li>Provide friendly, professional customer service to clients by phone and other communication channels</li><li>Respond to client questions and provide information about available resources and services</li><li>Listen to client needs and help identify appropriate next steps</li><li>Accurately document client interactions and information</li><li>Conduct follow-up calls as needed</li><li>Maintain accurate records and ensure data quality</li><li>Communicate with clients in both English and Spanish</li><li>Assist with additional projects and administrative tasks as needed</li></ul>
2026-08-24T00:00:00Z

Bilingual Spanish Customer Service Agent

San Diego, CA
onsite
Temporary / Contract
19.5 - 21 USD / Hourly
Our client is seeking a Bilingual Spanish Customer Service Agent to provide high-quality support to Spanish- and English-speaking customers and help ensure a positive service experience. This role is ideal for a professional with strong communication skills, a customer-focused mindset, and the ability to resolve issues efficiently in a fast-paced environment. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or other communication channels in both Spanish and English</li><li>Provide accurate information regarding products, services, account details, or processes</li><li>Resolve customer issues in a timely and professional manner, escalating complex concerns when appropriate</li><li>Document customer interactions, service requests, and resolutions in internal systems</li><li>Maintain a high level of professionalism and empathy during all customer interactions</li><li>Collaborate with internal teams to address customer needs and ensure timely follow-up</li><li>Assist with order processing, account updates, or service coordination as needed</li><li>Identify recurring issues and share feedback to support service improvements</li></ul>
2026-08-17T00:00:00Z