<p><strong>Customer Service Specialist</strong></p><p>Serve as a primary contact for clients, assisting with orders, inquiries, and issue resolution to ensure an excellent customer experience.</p><p>Job Responsibilities:</p><ul><li>Handle inbound and outbound customer calls.</li><li>Resolve customer complaints and track cases.</li><li>Document customer interactions in CRM software.</li><li>Collaborate with team members to achieve service goals.</li></ul>
<p>Job Summary</p><p>We are seeking a motivated Customer Service Specialist to handle incoming customer inquiries via phone. This is a temporary contract position starting in early April and running through November, ideal for individuals with strong communication skills and proficiency in Microsoft Excel. You'll be part of a collaborative team focused on resolving issues efficiently and maintaining accurate records.</p><p>Key Responsibilities</p><ul><li>Manage a high volume of incoming calls from customers, providing timely and professional assistance.</li><li>Listen actively to customer needs, troubleshoot problems, and offer solutions or escalate as needed.</li><li>Use Microsoft Excel to log call details, track customer interactions, and generate basic reports.</li><li>Maintain accurate documentation of customer inquiries and resolutions in our systems.</li><li>Collaborate with team members to ensure consistent service quality.</li><li>Adhere to company policies and procedures for data privacy and customer handling.</li></ul><p><br></p>
<p>We are looking for an experienced part-time Benefits Specialist to join our team on a contract basis in San Francisco, California. In this role, you will oversee the administration and tracking of employee benefits, ensuring compliance with regulations and the accuracy of data. This position requires a detail-oriented individual with strong expertise in benefits management and a proven ability to collaborate with internal teams and external partners.</p><p><br></p><p>Responsibilities:</p><p>• Administer employee benefits programs, including enrollments, invoices, and payments, ensuring accuracy and timely processing.</p><p>• Manage compliance with health care ordinances and other applicable regulations related to benefits.</p><p>• Reconcile and audit benefits invoices, identifying and resolving discrepancies in collaboration with vendors.</p><p>• Provide support for the administration of flexible spending accounts (FSA) and COBRA programs.</p><p>• Collaborate with brokers and internal teams to ensure smooth operation of benefits processes.</p><p>• Utilize benefits platforms to maintain accurate employee data and generate necessary reports.</p><p>• Ensure compliance with company policies and procedures related to benefits administration.</p><p>• Partner with payroll teams to ensure proper integration of benefits within payroll systems.</p><p>• Assist in tracking and maintaining records for benefits-related audits and reporting.</p>