<p>Our client, a San Francisco-based healthcare AI company, is seeking a temporary Legal Operations Specialist to support the buildout of its legal function as the company continues to expand internationally.</p><p>This contractor will partner closely with the internal team to establish foundational legal operations infrastructure, with an initial focus on building and organizing the company's core legal folder system and developing practical workflows for managing legal documents and processes. The role is well suited for a paralegal or legal operations professional who has experience creating structure within a growing legal function and can independently organize information, establish repeatable processes, and help build systems that can scale with the business.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Partner with internal stakeholders to build and organize the company's core legal folder and document management structure</li><li>Review and organize existing legal documents, agreements, corporate records, and other legal materials into a consistent and accessible filing system</li><li>Develop file naming conventions, folder structures, document categorization standards, and related organizational protocols</li><li>Establish and document legal operations workflows for the intake, organization, tracking, and maintenance of legal matters and documents</li><li>Create trackers, templates, checklists, and other tools to improve visibility into legal work and support consistent processes</li><li>Assist with organizing contracts and maintaining key agreement information, deadlines, renewal dates, and related records as needed</li><li>Identify gaps or inefficiencies in existing legal administrative processes and help implement practical solutions appropriate for a growing company</li><li>Coordinate with business stakeholders to gather legal documents and information and ensure materials are appropriately maintained</li><li>Document newly established processes to support ongoing use by the company's legal and business teams</li><li>Provide additional paralegal and legal operations support as the legal function develops and priorities evolve</li></ul><p><br></p>
<p>Reach out to <strong><u>Michelle Espejo</u></strong><u> via </u><strong><u>email or LinkedIn</u></strong> for additional information or questions regarding this listing. </p><p> </p><p><strong>Operations Director | Boutique Wealth Management Firm | Mill Valley; Hybrid </strong></p><p> </p><p>Join a boutique wealth management firm serving <strong>ultra-high-net-worth families and private foundations</strong>. The team operates in a highly collaborative, high-integrity environment and is known for delivering exceptional service to a select client base.</p><p> </p><p>This role offers the chance to join a close-knit team and <strong>gain hands-on exposure to sophisticated wealth management operation</strong>s. You’ll work closely with senior leadership, have <strong>real ownership of your work</strong>, and be part of a<strong> growing firm that values balance,</strong> flexibility, and quality.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Execute trades across custodian and trading platforms and resolve settlement issues</li><li>Maintain and reconcile portfolio, transaction, and cost basis data across systems</li><li>Support account setup, data feeds, and reporting platform accuracy</li><li>Prepare and distribute quarterly client performance reports</li><li>Provide operational support to advisors and assist with ad hoc projects</li><li>Help improve and streamline operational processes</li></ul><p><strong>For fastest consideration, reach out to <u>Michelle Espejo via email or LinkedIn</u>.</strong></p>
<p><strong>For additional information or questions about this opportunity, feel free to reach out to <u>Jennifer Fukumae via email or LinkedIn</u>.</strong></p><p><br></p><p>Robert Half is partnering with a well-established Registered Investment Firm in the East Bay. They are looking for an <strong>Operations Manager</strong> to support business operations while partnering closely with senior leadership to keep priorities moving efficiently across the organization. This position plays a central role in improving internal processes, guiding cross-functional initiatives, and providing operational support across administrative, human resources, and compliance-related activities. The ideal candidate brings a practical, organized approach, strong communication skills, and the ability to manage multiple projects in a services environment.</p><p><br></p><p><strong>This is a great opportunity if you're early in your career and looking to step into a broader operations leadership role, or if you're an experienced operations professional seeking a long-term opportunity with a well-established, team-oriented firm.</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Work closely with the Office Manager and Chief Operating Officer to maintain effective daily business operations and address evolving organizational needs.</p><p>• Direct operational initiatives from initial planning through execution, ensuring milestones are met and stakeholders remain informed.</p><p>• Review existing workflows, identify inefficiencies, and recommend practical improvements that strengthen overall productivity.</p><p>• Coordinate projects that involve multiple teams, helping departments stay aligned on timelines, deliverables, and implementation steps.</p><p>• Provide support for technology rollouts, process updates, and operational enhancements that improve how the firm functions.</p><p>• Assist leadership with broader company initiatives by organizing tasks, tracking progress, and helping drive strategic operational priorities.</p><p>• Act as an internal point of contact for staff who need guidance on operational procedures, tools, and best practices.</p><p>• Partner with human resources efforts by supporting employee relations documentation, manager coaching processes, compensation communications, and employee lifecycle activities.</p><p>• Work alongside compliance professionals and internal teams to help carry out compliance-related projects, communicate updates, and reinforce adherence to established procedures.</p>
<p>Jeff Abrams is looking for an Operations Manager to lead performance reporting and oversight activities for investment products for his client. This role is responsible for ensuring the accuracy, consistency, and timely delivery of fund and composite performance information used across client reporting, public materials, and internal reporting. The ideal candidate brings deep experience in investment operations, strong knowledge of performance measurement practices, and the ability to guide a small team through recurring and ad hoc deliverables.</p><p><br></p><p>Responsibilities:</p><p>• Direct daily oversight of mutual fund performance reconciliations, pricing validation, and distribution control checks, ensuring all results are reviewed before release.</p><p>• Monitor performance-related information published on external web platforms and verify that displayed data remains accurate and current.</p><p>• Lead the preparation and quality review of monthly internal performance reporting for mutual funds and ETFs, confirming completeness across all required data points.</p><p>• Coordinate monthly production of model and composite performance materials, including asset and flow reporting, calculation support, and collaboration with Sales on breakout reporting and data transfers.</p><p>• Manage recurring client performance reporting activities and maintain composite records to support ongoing accuracy and regulatory alignment.</p><p>• Review growth and turnover calculations, approve monthly outputs, and oversee the timely posting of finalized figures to internal and external reporting channels.</p><p>• Supervise the submission of performance data to third-party providers and work with external vendors to resolve reporting issues or data discrepancies.</p><p>• Support annual presentation development, audit-related requests, product launches, tax gain and loss reporting coordination, and other special projects as needed.</p><p>• Coach and cross-train team members across daily, monthly, and annual workflows while promoting process improvements, including the use of AI-assisted tools where appropriate.</p><p><br></p><p>If you are interested in this role, please reach out to Jeff Abrams via LinkedIn</p>
<p>Reach out to <strong><u>Michelle Espejo</u></strong><u> via </u><strong><u>email or LinkedIn</u></strong> for additional information or questions regarding this listing.</p><p> </p><p><strong>Manager, Investment Operations | Investment Management Firm | San Francisco; Hybrid</strong></p><p><br></p><p>Join a <strong>highly respected investment management firm</strong> known for its collaborative culture, thoughtful leadership, and long-term approach to investing. With a <strong>stable platform, strong employee tenure, and team-oriented environment</strong>, this is an opportunity to step into a visible leadership role with meaningful impact.</p><p><br></p><p>Lead critical <strong>performance and reporting functions</strong> across multiple investment vehicles while partnering with internal teams and external providers. The role offers <strong>competitive compensation + bonus, strong benefits, work-life balance</strong>, and the opportunity to drive process improvements through technology and AI.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Oversee daily <strong>performance reconciliation and reporting</strong> across investment products</li><li>Review pricing checks, NAV controls, and performance calculations</li><li>Prepare and review monthly performance reporting</li><li>Manage performance data for <strong>SMAs and model portfolios</strong></li><li>Maintain composite performance records and related reporting</li><li>Oversee submissions to third-party reporting platforms and vendors</li><li>Lead annual performance presentations and support audits/compliance</li><li><strong>Supervise, train, and cross-train</strong> team members</li><li>Identify and resolve data discrepancies</li><li>Drive <strong>process improvement, technology, and AI initiatives</strong></li><li>Support product launches, audits, and special projects</li></ul><p><strong>For fastest consideration, reach out to <u>Michelle Espejo via email or LinkedIn</u>.</strong></p>
<p>We are looking for a Business Operations Specialist to support a legal-focused organization in Sacramento, California through a Long-term Contract engagement. This position is ideal for someone who can turn operational data into clear insights, strengthen reporting practices, and help improve day-to-day performance across service and support functions. The role combines analytics, coordination, and process oversight, with a strong emphasis on KPI tracking, vendor collaboration, and project execution.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain performance dashboards and recurring reports that highlight service trends, productivity, and key operational outcomes.</p><p>• Analyze call center and business metrics to identify patterns, surface risks, and recommend practical actions that improve efficiency and service quality.</p><p>• Use Power BI and other reporting tools to transform raw data into clear visual summaries for leadership and operational teams.</p><p>• Coordinate with external partners and internal stakeholders to monitor vendor performance, address service issues, and support accountability measures.</p><p>• Manage operational projects by tracking milestones, organizing deliverables, and ensuring work progresses according to priorities and timelines.</p><p>• Support learning and compliance activities by administering or coordinating Learning Management System processes, records, and reporting needs.</p><p>• Perform criticality assessments to help prioritize operational issues, resource needs, and business-impacting activities.</p><p>• Contribute to process updates and operational changes, including implementation-related tasks when business systems or workflows are adjusted.</p>
<p>We are seeking an experienced operations leader to support executive leadership in overseeing organizational operations, strategic initiatives, budgeting, policy development, and community services. This role will coordinate operational activities in accordance with established policies, goals, and objectives while supporting long-range planning, personnel initiatives, financial performance, and organizational growth.</p><p><br></p><p>Please reach out to Robyn Rosemon directly for more information: 707.387.0299</p><p><br></p><p><strong>What You'll Do</strong></p><ul><li>Coordinate operational activities in alignment with organizational goals and objectives.</li><li>Assist with strategic planning, budgeting, and financial oversight.</li><li>Develop, implement, and evaluate policies, procedures, and operational controls.</li><li>Monitor organizational performance and recommend improvements.</li><li>Lead and support department heads and staff.</li><li>Oversee reporting systems, training programs, and process improvements.</li><li>Ensure compliance with local, state, and federal regulations.</li><li>Represent the Association with community stakeholders, agencies, and business partners.</li><li>Assist with Reserve Projects and other organizational initiatives.</li></ul>
<p>Reach out to <strong><u>Michelle Espejo</u></strong><u> via </u><strong><u>email or LinkedIn</u></strong> for additional information or questions regarding this listing.</p><p> </p><p><strong>Director of Business Operations | Investment Adviser | Larkspur | Generous Comp Structure + Benefits!</strong></p><p> </p><p>Join a <strong>highly respected, employee-owned investment management firm</strong> with a strong reputation in global investing and a collaborative, mission-driven culture. This is a unique opportunity to partner closely with <strong>senior leadership</strong> while overseeing a broad range of business functions across <strong>operations, fund administration, compliance, technology, HR, and corporate initiatives</strong>.</p><p> </p><p>This high-impact role offers significant visibility, the opportunity to <strong>drive strategic initiatives and process improvements</strong>, mentor team members, and play a key role in the firm's continued growth. The firm offers <strong>competitive compensation</strong>, excellent benefits, and a clear path for long-term leadership.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Oversee key business operations across <strong>fund administration, compliance, HR, technology, and corporate operations </strong></li><li>Partner with senior leadership on strategic initiatives and operational improvements</li><li>Manage vendor relationships, contracts, and third-party service providers</li><li>Support fund operations, financial reporting, regulatory filings, and product launches</li><li>Coordinate client reporting, due diligence requests, and investor communications</li><li>Participate in cross-functional committees focused on <strong>finance, compliance, AI, valuation, and business continuity </strong></li><li>Help oversee technology initiatives, information security, and office operations</li><li>Mentor team members and contribute to the firm's long-term operational strategy</li></ul><p><strong>For fastest consideration, reach out to <u>Michelle Espejo via email or LinkedIn</u>.</strong></p>
<p><strong>Operations Coordinator</strong></p><p><strong>Brief Job Description:</strong></p><p>The Operations Coordinator supports business operations by coordinating workflows, tracking projects, maintaining documentation, and helping teams improve efficiency.</p><p><strong>Responsibilities:</strong></p><ul><li>Coordinate daily operational activities across departments</li><li>Track schedules, deliverables, and service levels</li><li>Prepare reports, dashboards, and operational updates</li><li>Assist with process improvement initiatives</li><li>Manage vendor communication and internal follow-up</li><li>Maintain records, procedures, and operational documentation</li></ul>
<p>Reach out to <strong><u>Michelle Espejo</u></strong><u> via </u><strong><u>email or LinkedIn</u></strong> for additional information or questions regarding this listing. </p><p> </p><p><strong>Operations Director | Boutique Wealth Management Firm | Mill Valley; Hybrid </strong></p><p> </p><p>Join a boutique wealth management firm serving <strong>ultra-high-net-worth families and private foundations</strong>. The team operates in a highly collaborative, high-integrity environment and is known for delivering exceptional service to a select client base.</p><p> </p><p>This role offers the chance to join a close-knit team and <strong>gain hands-on exposure to sophisticated wealth management operation</strong>s. You’ll work closely with senior leadership, have <strong>real ownership of your work</strong>, and be part of a<strong> growing firm that values balance,</strong> flexibility, and quality.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Execute trades across custodian and trading platforms and resolve settlement issues</li><li>Maintain and reconcile portfolio, transaction, and cost basis data across systems</li><li>Support account setup, data feeds, and reporting platform accuracy</li><li>Prepare and distribute quarterly client performance reports</li><li>Provide operational support to advisors and assist with ad hoc projects</li><li>Help improve and streamline operational processes</li></ul><p><strong>For fastest consideration, reach out to <u>Michelle Espejo via email or LinkedIn</u>.</strong></p>
<p>Reach out to <strong><u>Michelle Espejo</u></strong><u> via </u><strong><u>email or LinkedIn</u></strong> for additional information or questions regarding this listing.</p><p><br></p><p><strong>Senior Manager, Investment Operations | Investment Management Firm | San Francisco; Hybrid</strong></p><p> </p><p>Join a <strong>highly respected investment management firm</strong> known for disciplined investing, thoughtful leadership, and a <strong>collaborative, people-first culture</strong>. With an established platform and strong employee tenure, this is an opportunity to take on a visible leadership role at a stable, values-driven firm.</p><p><br></p><p>Lead critical areas including <strong>transfer agency, regulatory reporting, shareholder reporting, and broker relationships</strong> while mentoring a team and driving operational improvements. The role offers <strong>competitive compensation + bonus, strong benefits, hybrid flexibility, work-life balance</strong>, and the opportunity to leverage technology and AI to improve processes.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Own the relationship with the firm's <strong>transfer agent</strong> and oversee servicing, recordkeeping, and issue resolution</li><li>Review transfer agency deliverables for accuracy</li><li>Coordinate <strong>regulatory filings</strong> and track reporting deadlines</li><li>Oversee shareholder and financial reporting cycles</li><li>Partner with fund accounting and external administrators on <strong>NAV, distributions, and reporting</strong></li><li>Manage broker, custodian, and counterparty relationships</li><li>Resolve settlement breaks and operational issues</li><li><strong>Lead, mentor, and develop</strong> team members</li><li>Identify control gaps and drive <strong>process improvements</strong></li><li>Serve as an escalation point for internal teams and external providers</li><li>Support product launches, onboarding, audits, and special projects</li><li>Explore <strong>AI and technology solutions</strong> to improve operational workflows</li></ul><p><strong>For fastest consideration, reach out to <u>Michelle Espejo via email or LinkedIn</u>.</strong></p>
<p>We are looking for an organized and resourceful Office Manager/Bookkeeper to support daily business operations of a small construction business in Woodland, CA. This position oversees front-office coordination, financial administration, and key employee support activities to help the workplace run efficiently. The ideal candidate brings strong attention to detail, sound judgment, and the ability to manage multiple priorities in a structured office environment.</p><p><br></p><p>For immediate consideration, please contact Shantel Poole via LinkedIn or call 916-649-0832.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate daily office operations to maintain an efficient, well-organized workplace and ensure administrative and accounting needs are addressed promptly.</p><p>• Manage purchasing for office materials and track inventory levels so supplies remain stocked and available for staff use.</p><p>• Handle accounts payable tasks, including reviewing bills, preparing payments, and maintaining accurate invoice records.</p><p>• Support accounts receivable activities by monitoring incoming payments, recording transactions, and following up as needed.</p><p>• Serve as the first point of contact for visitors and incoming communications, providing courteous and efficient front-desk support.</p><p>• Process payroll for a small employee population and help maintain accurate payroll documentation and schedules.</p><p>• Assist with human resources administration, including employee records, onboarding support, and routine policy-related documentation.</p><p>• Maintain organized financial and administrative files to support reporting, compliance, and day-to-day office management.</p>
<p>We are looking for an Office Manager to help create a welcoming workplace experience in San Francisco, California. This Long-term Contract position is ideal for someone who enjoys supporting daily office operations, coordinating events, and ensuring employees, visitors, and candidates feel well cared for. The role combines front-of-house professionalism with administrative coordination, workplace support, and strong attention to detail. You will play an important part in maintaining an organized, efficient, and community-focused office environment.</p><p><br></p><p>Responsibilities:</p><p>• Create a positive front-desk and in-office experience by greeting employees, guests, and candidates with professionalism and a hospitality-focused approach.</p><p>• Maintain reception areas and common spaces so they remain tidy, functional, and inviting throughout the workday.</p><p>• Manage the in-office retail area by placing orders, replenishing stock, and monitoring inventory levels for branded merchandise.</p><p>• Compile recurring security reports, track workplace incidents, and highlight patterns or trends for internal review.</p><p>• Coordinate onsite gatherings such as team events, social functions, and happy hours, including logistics, vendor communication, budget tracking, and promotional materials.</p><p>• Work with internal teams to monitor, collect, and return eligible branded packages as needed.</p><p>• Collaborate with workplace partners and cross-functional stakeholders to support office projects and ongoing operational initiatives.</p><p>• Assist with workplace processes and systems, including employee departures, visitor management workflows, expense-related tools, and general office service requests.</p><p><br></p><p>** If you're interested in this position, please apply to this position and contact Michaela Stauber at michaela.stauber- at - roberthalf - .com with your word resume and reference job ID#00410-0013515890**</p>
<p>We are looking for an organized Office Manager to support daily administrative operations for a contract position based in California. This role will help create an efficient workplace by coordinating front-office activities, keeping supplies and records in order, and assisting with financial administration. The ideal candidate is detail-oriented, service-minded, and comfortable balancing multiple priorities in a well-organized office setting.</p><p><br></p><p>Responsibilities:</p><p>• Oversee day-to-day office activities to ensure the workplace runs smoothly and efficiently.</p><p>• Coordinate purchasing for office materials and vendor needs while monitoring inventory levels to prevent shortages.</p><p>• Maintain organized supply storage and track usage to support uninterrupted business operations.</p><p>• Welcome visitors, answer incoming calls, and provide attentive front-desk support for employees and guests.</p><p>• Manage general administrative records, correspondence, and routine office documentation.</p><p>• Support scheduling, meeting coordination, and other operational tasks that contribute to an orderly office environment.</p>
<p><strong>Jennifer Fukumae</strong> is a direct-hire recruiter specializing in Financial Services, partnering with firms and professionals to connect top talent with the right opportunities. <u>Reach out via LinkedIn or email to start a conversation.</u></p><p> </p><p><strong>East Bay | 4 Days Onsite</strong></p><p><strong>$140,000–$160,000 Base Salary (Stretch) + Bonus</strong></p><p> </p><p>Robert Half Financial Services is partnering with a <strong>highly respected and rapidly growing investment firm in the East Bay</strong> on a Senior Fund Manager opportunity.</p><p> </p><p>This is a great opportunity for someone coming from <strong>hedge fund, private equity, venture capital, fund accounting, tax, finance, or investment operations</strong> who enjoys working in a hands-on environment and wants a role with broad exposure across the investment platform.</p><p> </p><p><strong>The Opportunity</strong></p><p>This is a highly visible role with significant variety, autonomy, and opportunity to make an impact. The responsibilities can evolve based on your experience and strengths, giving you the opportunity to take ownership of increasingly complex operational, financial, and project-based initiatives.</p><p>You’ll work closely with internal teams and external partners and have exposure to multiple investment structures, including open-ended funds and venture capital funds.</p><p> </p><p><strong>What You’ll Do</strong></p><ul><li>Support day-to-day <strong>investment and fund operations</strong> for open-ended investment funds.</li><li>Reconcile trades, positions, cash, and other investment activity between internal records and external service providers.</li><li>Partner with fund administrators, custodians, brokers, and other external partners to resolve discrepancies and ensure accurate and timely processing.</li><li>Support the full trade lifecycle, including settlements, corporate actions, cash movements, and related operational activities.</li><li>Assist with operational and financial processes across additional fund structures, including venture capital funds.</li><li>Help identify opportunities to improve processes, controls, and operational efficiency.</li><li>Take ownership of ad hoc projects and special initiatives across the firm.</li><li>Work independently while collaborating closely with a highly experienced and knowledgeable team.</li><li>Grow the scope of the role based on your background, interests, and ability to take on new challenges.</li></ul><p><br></p>
<p>Reach out to <strong><u>Michelle Espejo</u></strong><u> via </u><strong><u>email or LinkedIn</u></strong> for additional information or questions regarding this listing. </p><p> </p><p><strong>Operations Manager/Director | Boutique Wealth Management Firm | Mill Valley; Hybrid (3-4 days)</strong></p><p> </p><p>Join a boutique wealth management firm serving <strong>ultra-high-net-worth families and private foundations</strong>. The team operates in a highly collaborative, high-integrity environment and is known for delivering exceptional service to a select client base.</p><p> </p><p>This role offers the chance to join a close-knit team and <strong>gain hands-on exposure to sophisticated wealth management operation</strong>s. You’ll work closely with senior leadership, have <strong>real ownership of your work</strong>, and be part of a<strong> growing firm that values balance,</strong> flexibility, and quality.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Execute trades across custodian and trading platforms and resolve settlement issues</li><li>Maintain and reconcile portfolio, transaction, and cost basis data across systems</li><li>Support account setup, data feeds, and reporting platform accuracy</li><li>Prepare and distribute quarterly client performance reports</li><li>Provide operational support to advisors and assist with ad hoc projects</li><li>Help improve and streamline operational processes</li></ul><p><strong>For fastest consideration, reach out to <u>Michelle Espejo via email or LinkedIn</u>.</strong></p>
<p>Reach out to <strong><u>Michelle Espejo</u></strong><u> via </u><strong><u>email or LinkedIn</u></strong> for additional information or questions regarding this listing.</p><p> </p><p><strong>Fund Operations | Hedge Fund | East Bay </strong></p><p> </p><p>Join a <strong>highly regarded investment firm</strong> with a strong track record, thoughtful investment approach, and collaborative, high-caliber team. This is a highly visible opportunity to work closely with the investment and finance teams while gaining exposure to <strong>sophisticated fund and investment operations</strong>.</p><p> </p><p>The role is <strong>hands-on, varied, and flexible</strong>, with responsibilities that can grow based on your experience and interests. Ideal for someone coming from fund accounting, investment operations, finance, or a related background who wants meaningful ownership and the opportunity to expand their skill set. Excellent benefits, unlimited PTO, strong employee tenure, and a collaborative in-office culture.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Support daily trade and investment operations for open-ended funds</li><li>Reconcile trades, positions, cash, and investment activity</li><li>Partner with fund administrators, custodians, brokers, and other service providers</li><li>Resolve discrepancies and ensure accurate, timely processing</li><li>Support trade settlements, corporate actions, cash movements, and related activity</li><li>Gain exposure to additional fund structures as the role develops</li><li>Take ownership of ad hoc projects and process improvements</li></ul><p><strong>For fastest consideration, reach out to <u>Michelle Espejo via email or LinkedIn</u>.</strong></p>
<p>We are seeking an experienced <strong>Data Operations Supervisor</strong> to lead and support a team of Membership Specialists in a fast-paced, service-oriented union environment. This role is responsible for overseeing membership data operations, ensuring accuracy in data entry and dues processing, performing quality assurance and reconciliation review, and serving as a key resource for policy interpretation and escalated member issues.</p><p><br></p><p>The ideal candidate will bring strong supervisory experience, advanced Excel skills, a sharp eye for detail, and the ability to balance team support, accountability, and member service in a transitional environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Supervise, coach, and support a team of 5 Membership Specialists</li><li>Monitor data entry accuracy and ensure membership information is processed correctly</li><li>Oversee dues payment processing and reconciliation review</li><li>Conduct quality assurance audits of membership, payment, and reconciliation work</li><li>Interpret and apply policies related to dues eligibility and membership requirements</li><li>Provide day-to-day guidance to staff, including newer team members and tenured employees</li><li>Support performance management and handle disciplinary conversations as needed</li><li>Serve as an escalation point for member issues and assist in de-escalating concerns</li><li>Communicate directly with union members regarding unresolved or complex issues</li><li>Partner with internal stakeholders, including IT staff and external consultants, on system issues and troubleshooting</li><li>Support UnionWare usage and assist with database processes, exports, and issue resolution</li><li>Identify and support systems and process improvements, including work related to a CRM transition</li></ul><p><br></p>