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2 results for Help Desk Technician Ii in Fairfax, VA
- Mclean, VA
- remote
- Temporary to Hire
- 18.2115 - 21.087 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users. This Contract to permanent opportunity is well suited to someone who enjoys resolving hardware, software, and access-related issues while delivering detail-oriented customer service. The ideal candidate brings strong desktop support experience, works effectively in a structured environment, and is prepared to meet eligibility requirements associated with supporting federally aligned work.</p><p><br></p><p>Responsibilities:</p><p>• Provide day-to-day assistance to users by diagnosing and resolving desktop, laptop, operating system, and common application issues.</p><p>• Manage incoming service requests through the ticketing system, prioritize tasks appropriately, and maintain accurate case updates through resolution.</p><p>• Support Windows-based environments by troubleshooting performance problems, login issues, and general workstation functionality.</p><p>• Assist with account access and directory-related tasks, including user support connected to Active Directory environments.</p><p>• Deliver technical guidance on Microsoft Office applications, including routine support for Excel and other core productivity tools.</p><p>• Escalate complex incidents when needed and work with internal teams to ensure timely restoration of service.</p><p>• Document troubleshooting steps, solutions, and recurring issues to improve service consistency and knowledge sharing.</p><p>• Contribute to a reliable end-user support experience by communicating clearly, setting expectations, and following established service procedures.</p>
- 2026-10-07T00:00:00Z
- Ashburn, VA
- onsite
- Temporary / Contract
- 25 - 36 USD / Hourly
- <p><strong>Data Center Technician (Decommissioning & QA)</strong></p><p><strong>Location:</strong> Ashburn, VA & Manassas, VA (must be comfortable working at both locations)</p><p><strong>Job Summary:</strong></p><p>We are seeking a Data Center Technician with 1-2 years of data center experience to support server decommissioning, auditing, and quality assurance activities. This role involves verifying hardware information, auditing server inventories, cabling, labeling, and ensuring data center records accurately reflect physical assets.</p><p><strong>Responsibilities:</strong></p><ul><li>Perform server decommissioning activities, including tagging and documenting equipment.</li><li>Verify server hostnames, serial numbers, rack locations, and asset records for accuracy.</li><li>Conduct QA checks and audits on hardware inventory, including random 10% validation audits.</li><li>Update databases and asset management records based on audit findings.</li><li>Install, label, organize, and verify network and server cabling.</li><li>Support rack cleanup, corrections, and hardware location verification.</li><li>Ensure all work is completed accurately and documented according to established procedures.</li></ul><p><br></p>
- 2026-10-13T00:00:00Z