4 results for Help Desk Technician Ii in Fairfax, VA

Help Desk Analyst I

Herndon, VA
onsite
Temporary
20.9 - 24.2 USD / Hourly
We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis in Reston, Virginia. This position involves providing technical support for hardware and software issues, as well as troubleshooting basic network problems. The ideal candidate will have a proactive approach to resolving tickets and ensuring smooth IT operations. Responsibilities: • Respond to and resolve day-to-day technical support requests, including hardware and software-related issues. • Troubleshoot Wi-Fi connectivity problems and provide efficient solutions. • Manage password resets and assist users with account recovery. • Perform light Active Directory tasks, such as user account modifications. • Triage and escalate complex tickets to higher-level support teams. • Maintain detailed records of support activities and ticket resolutions. • Assist in diagnosing and resolving basic networking issues. • Provide exceptional customer service while addressing user concerns. • Identify recurring issues and suggest improvements to prevent future occurrences. • Collaborate with team members to ensure seamless IT operations across the organization.
2026-02-26T00:00:00Z

Deskside Support Technician

Washington, DC
onsite
Temporary
38.43 - 38.43 USD / Hourly
We are seeking an experienced Deskside Support Technician (Tier II) to provide high‑quality technical support across multiple Federal offices. This role supports critical agency operations by ensuring reliable workstation performance, rapid issue resolution, and exceptional customer engagement for both standard users and senior leadership.The ideal candidate brings strong Tier II troubleshooting skills, deep familiarity with Windows enterprise environments, and the ability to deliver timely, professional support in a customer‑focused, mission‑driven setting. This position requires working independently across multiple buildings, prioritizing tickets based on urgency and impact, and maintaining meticulous documentation in an ITSM system. Key Responsibilities:· Provide deskside support for DOJ users, responding to dispatched tickets and walk-up issues with professionalism and urgency.· Perform break/fix repair on laptops, desktops, and related hardware, including hard drive and battery replacements.· Install and configure specialty software applications not distributed through SCCM.· Remove or disable devices on the network at the direction of Security.· Troubleshoot and resolve printer issues, including diagnosing hardware faults and installing toner.· Deliver “white glove” support to DOJ senior management and leadership offices with timely, polished, and customer-first execution.· Maintain accurate, up-to-date documentation within the ITSM ticketing system to meet SLA and performance reporting standards.· Work across multiple Washington, DC buildings independently, managing daily priorities without direct oversight.· Support standard DOJ technology environments including Windows 10, Microsoft Office, Exchange/Outlook, and common enterprise productivity tools.
2026-03-03T00:00:00Z

Data Center Technician

Ashburn, VA
onsite
Temporary
30.4 - 35.2 USD / Hourly
We are looking for an experienced Data Center Technician to join our team in Ashburn, Virginia. In this role, you will play a critical part in managing and maintaining infrastructure installations, ensuring reliability and efficiency in operations. This is a long-term contract position that offers the opportunity to work on diverse projects and collaborate with various teams to deliver high-quality results. Responsibilities: • Oversee infrastructure installation requests from initiation through completion, ensuring all objectives are met. • Conduct certifications of network connections and peripherals prior to deployment. • Coordinate with contractors to manage power remediation projects and ensure Service Levels are consistently achieved. • Provide detailed project estimates, interpreting schematics and drawings, and documenting requirements through collaboration with IT and project management teams. • Handle the creation, approval monitoring, and closure of work tickets and TCMs. • Assist in rack-level capacity management and monitor infrastructure performance. • Participate in meetings related to infrastructure projects and provide input on ongoing initiatives. • Generate Root Cause Analysis reports for power issues and implement corrective measures. • Manage infrastructure installations, including power surveys, cabling setups, and new data center build-outs. • Oversee equipment procurement processes, including ordering materials, tracking purchase orders, and managing inventory.
2026-02-26T00:00:00Z

Network Infrastructure Technician

Washington, DC
onsite
Temporary
45 - 50 USD / Hourly
This role is a Network Infrastructure Technician supporting a large‑scale office and data center relocation across both the GAO Headquarters and the FTC Headquarters in Washington, DC. The position works onsite to move, rack, install, cable, and validate network hardware while assisting network engineers during migration and cutover activities. The focus is on physical networking (Layer 1 & basic Layer 2) and ensuring network connectivity is restored accurately after the move. Requires eligibility for a Public Trust clearance. Key Responsibilities:· Move, stage, and handle network equipment (switches, routers, firewalls, racks).· Rack and mount hardware according to standards.· Install and remove copper and fiber cabling.· Perform cable dressing, labeling, and patch panel work.· Conduct basic Layer 1 & Layer 2 validation (link lights, port status, VLAN checks).· Support network engineers during cutover and migration events.· Maintain clean, organized network closets and racks.
2026-02-13T00:00:00Z