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3 results for Help Desk Support Manager in Fairfax, VA
- Windsor Mill, MD
- onsite
- Permanent / Full Time
- 70000 - 75000 USD / Yearly
- We are seeking a dependable and service-oriented Help Desk / Tech Support II detail oriented to provide hands-on technical support for end users across hardware, software, account administration, and device deployment needs. This role serves as a primary point of contact for help desk requests, supports onboarding and account changes, coordinates vendor-related break/fix services, and contributes to IT and departmental projects. Based on general knowledge. Key Responsibilities: Install, configure, maintain, and troubleshoot computer hardware, software, and peripheral devices. Based on general knowledge. Provide Level II technical support for desktops, laptops, mobile devices, printers, and related systems. Based on general knowledge. Assist with new permanent employee onboarding, including account setup, permissions, and access change requests. Based on general knowledge. Monitor and manage the help desk ticketing queue, ensuring timely response, resolution, and communication with end users. Based on general knowledge. Act as a primary point of contact for technical support issues and escalate complex problems when needed. Based on general knowledge. Coordinate break/fix activities with third-party vendors, including equipment deliveries, installations, and service appointments. Based on general knowledge. Support deployments, system configurations, and device imaging as part of ongoing IT operations. Based on general knowledge. Assist with departmental and cross-functional IT projects as assigned. Based on general knowledge. Maintain accurate documentation of incidents, resolutions, assets, and system changes. Based on general knowledge. Support a mixed technology environment that may include Microsoft platforms, Active Directory, Cisco technologies, Citrix technologies, Mac computers, Apple devices, and Android devices. Based on general knowledge.
- 2026-08-04T00:00:00Z
- Washington, DC
- onsite
- Temporary / Contract
- 22 - 25 USD / Hourly
- <p><strong>Reports to: IT Manager</strong></p><p><strong>Job Type: Full-time | On-site</strong></p><p><strong>Schedule: Monday–Friday, 7:45 AM – 4:15 PM (with some flexibility as needed)</strong></p><p> </p><p><strong>Position Summary</strong></p><p>The IT Assistant plays a key role in supporting the daily technology operations within a dynamic</p><p>Pre-K–12 educational environment. This position ensures the smooth functioning of classroom</p><p>and administrative technologies by providing technical support, troubleshooting devices, and</p><p>assisting staff and students with their technology needs.</p><p> </p><p>Key Responsibilities</p><p>• Provide technical support to staff, faculty, and students for hardware, software, and</p><p>network issues.</p><p>• Troubleshoot and resolve problems with classroom devices, including Smart Boards,</p><p>Windows and Mac laptops, iPads, projectors, and the school phone system.</p><p>• Assist with network security, user account setup, and permission management.</p><p>• Support device inventory, deployment, and asset management, including check-in/checkout systems.</p><p>• Assist with technology setup for school events and presentations.</p><p>• Perform regular system updates and patches to maintain performance and security.</p><p>• Communicate effectively with non-technical users and provide basic training when needed.</p><p>• Test new software and hardware configurations prior to full deployment.</p><p>• Maintain accurate documentation of issues, resolutions, and procedures in the IT ticketing</p><p>system.</p><p>• Coordinate with third-party vendors as needed.</p><p>• Provide support for school data management tasks.</p><p>Requirements & Qualifications</p><p>• High school diploma required; Associate’s degree in IT or related field preferred.</p><p>• Basic knowledge of Windows, macOS, iOS, and Android environments.</p><p>• Familiarity with Microsoft 365.</p><p><br></p>
- 2026-08-19T00:00:00Z
- Rockville, MD
- onsite
- Temporary / Contract
- 30 - 37 USD / Hourly
- <p>We are looking for an IT Support Specialist to provide hands-on technical assistance for end users. This is a Contract position focused on resolving day-to-day desktop and system issues, supporting Windows-based environments, and delivering responsive service through an organized support process. The ideal candidate is comfortable troubleshooting a range of hardware and software concerns while maintaining a detail-oriented and customer-focused approach.</p><p><br></p><p>Responsibilities:</p><ul><li>Provide front-line technical support for end users by diagnosing and resolving desktop, software, and basic system issues.</li><li>Manage and respond to service desk requests in a timely manner, ensuring problems are documented, tracked, and closed appropriately.</li><li>Support Microsoft Windows 10 environments, including setup, configuration, and issue resolution for user workstations.</li><li>Administer routine Active Directory tasks such as account updates, password resets, and access support.</li><li>Troubleshoot common hardware, operating system, and application problems to restore user productivity quickly.</li><li>Escalate more complex incidents when needed and collaborate with other technical teams to drive resolution.</li><li>Maintain accurate records of support activities, solutions provided, and recurring issues to improve service quality.</li></ul>
- 2026-08-04T00:00:00Z