<p>This role delivers responsive customer service while resolving inquiries and documenting interactions accurately.</p><p><br></p><p>Responsibilities</p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul><p><br></p>
We are looking for a detail-oriented Client Team Support Associate to provide high-level administrative support within a fast-paced mortgage company environment in McLean, Virginia. This Long-term Contract position is ideal for someone who is organized, responsive, and confident managing a wide range of office coordination tasks for senior leaders and client-facing teams. The role offers an opportunity to contribute to daily operations by keeping schedules, communications, documents, and travel arrangements running smoothly.<br><br>Responsibilities:<br>• Coordinate complex calendars for managing directors and executive team members, ensuring meetings and priorities are organized effectively.<br>• Arrange business travel, including itineraries, reservations, and related logistics, while adjusting plans as needed.<br>• Prepare, scan, file, and maintain documents and records to support accurate and efficient office operations.<br>• Process expense reports and invoices with close attention to detail and established administrative procedures.<br>• Provide general administrative assistance such as data entry, correspondence support, and day-to-day office coordination.<br>• Answer inbound calls professionally, direct inquiries appropriately, and serve as a reliable point of contact for internal and external communication.<br>• Use Microsoft Office applications, including Excel, to create reports, track information, and support team workflows.