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4 results for Help Deskdesktop Support Analyst in Exeter, NH
- Greenland, NH
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- We are looking for an entry-level Help Desk/Desktop Support Analyst to join an onsite team for a contract assignment in the apparel manufacturing industry. This role offers a strong opportunity to build practical IT experience by supporting device rollouts, assisting end users, and learning established support processes in a hands-on environment. The selected candidate will contribute to daily desktop support activities, maintain accurate records, and deliver dependable service throughout the assignment.<br><br>Responsibilities:<br>• Support onsite setup and distribution of computers, mobile devices, and related equipment for employees<br>• Provide first-level technical assistance by diagnosing common hardware, software, and access issues<br>• Prepare and configure workstations, peripherals, and standard applications according to documented procedures<br>• Follow written workflows and operational checklists to complete deployment and support tasks accurately<br>• Record completed work, user issues, and status updates within tracking tools or service desk systems<br>• Assist with device assignment coordination to help ensure equipment is delivered to the appropriate users<br>• Troubleshoot basic desktop and network connectivity problems and escalate more complex matters when needed<br>• Maintain a courteous, detail-focused approach while assisting users and responding to support requests
- 2026-10-22T00:00:00Z
- Boston, MA
- onsite
- Temporary / Contract
- 35 - 45 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide high-quality technical support for employees in Boston, Massachusetts. This Long-term Contract position is ideal for someone who enjoys solving end-user issues, improving workplace technology, and delivering dependable service in both onsite and remote environments. The role will focus on desktop support, ticket ownership, endpoint administration, and continuous improvements that strengthen performance and user productivity.<br><br>Responsibilities:<br>• Resolve hardware, software, and access-related issues for internal users through timely and detail-focused service desk support.<br>• Manage incidents and service requests from initial intake to final resolution, while keeping users informed with clear status updates and expected timelines.<br>• Drive initiatives that enhance the employee technology experience by minimizing interruptions, improving system performance, and identifying opportunities to streamline recurring tasks.<br>• Maintain accurate technical records by documenting troubleshooting steps, solutions provided, and detailed case closure notes for future reference.<br>• Coordinate with specialized internal teams when advanced support is required, while retaining accountability for progress and communication until the issue is fully resolved.<br>• Support and optimize desktop environments, endpoint management platforms, collaboration tools, and business applications through configuration, maintenance, upgrades, and ongoing troubleshooting.<br>• Provide user guidance and informal training to help employees better utilize supported technologies and reduce repeat issues.<br>• Contribute to service management and change control practices by following established standards and participating in process improvement efforts.
- 2026-10-14T00:00:00Z
- Bedford, MA
- onsite
- Temporary to Hire
- 28 - 31 USD / Hourly
- We are looking for a Tier I Help Desk specialist to deliver frontline technical support for employees in both office and manufacturing settings. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving everyday technology issues, assisting users with a wide range of devices and applications, and keeping support operations organized. The person in this role will handle incoming service requests, prepare equipment for new employees, and contribute to the reliability of core workplace systems.<br><br>Responsibilities:<br>• Respond to day-to-day support requests for desktops, laptops, mobile devices, printers, and standard business software used across the organization.<br>• Diagnose and resolve user issues involving Windows 11 and Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.<br>• Monitor, update, and close service tickets in a help desk platform such as NinjaOne or a comparable system while maintaining clear support documentation.<br>• Prepare and deploy workstations, user profiles, and related equipment for new employees to ensure a smooth onboarding experience.<br>• Administer user access through Active Directory and Microsoft 365 by creating accounts, adjusting permissions, and supporting access needs.<br>• Investigate and correct basic connectivity problems involving Wi-Fi, printers, and other general network-related issues.<br>• Provide support for iOS and Android devices, including setup, troubleshooting, and user guidance.<br>• Assist employees with business and manufacturing applications, including tools such as Epicor Kinetic and FactoryLogix when needed.<br>• Help maintain endpoint protection, track IT assets, support software installations and hardware refresh efforts, and contribute to broader IT initiatives.
- 2026-10-14T00:00:00Z
- Bedford, MA
- onsite
- Temporary / Contract
- 32 - 35 USD / Hourly
- We are looking for a Tier II Helpdesk specialist to deliver responsive technical support for a growing organization in Bedford, Massachusetts. This Long-term Contract position is ideal for someone who enjoys working in a fast-moving environment, providing high-touch service, and helping employees stay productive across day-to-day technology needs. The role will play an important part in supporting workforce growth through onboarding activities while also contributing to office-related IT coordination and end-user support.<br><br>Responsibilities:<br>• Deliver first- and second-level technical assistance for employee issues involving computers, software, mobile devices, and connectivity.<br>• Diagnose and resolve problems across Windows environments and Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.<br>• Prepare technology for new hires and departing employees by setting up accounts, configuring laptops, assigning access, and installing required applications.<br>• Manage incoming requests through the ticketing platform and ensure incidents are addressed within defined service expectations.<br>• Maintain user identities and permissions within Active Directory, Azure AD, and the Microsoft 365 administration portal.<br>• Carry out routine endpoint upkeep, system updates, and checks related to security and compliance standards.<br>• Support meeting room technology and conferencing platforms, including Teams Rooms, Zoom, and related audio/visual equipment.<br>• Track hardware inventory, monitor asset status, and assist with device replacement planning throughout the equipment lifecycle.<br>• Create accurate support documentation by recording resolutions, updating troubleshooting steps, and contributing to internal knowledge resources.<br>• Assist with IT needs tied to organizational growth and office relocation activities, ensuring a smooth experience for employees during transitions.
- 2026-10-22T00:00:00Z