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1 result for Help Desk Technician Ii in Everett, WA
- Seattle, WA
- onsite
- Temporary / Contract
- 28 - 32 USD / Hourly
- <p>Robert Half is seeking an experienced <strong>IT Support Analyst II</strong> to support a client in the benefits administration and technology industry. This role will provide day-to-day technical support across a Windows-based environment, with a focus on Microsoft 365, Single Sign-On (SSO), Active Directory, applications, and endpoint-related issues.</p><p><br></p><p><strong>Duration</strong>: 3-month contract, with potential to extend or convert</p><p><strong>Location:</strong> North Seattle, Washington (100% onsite)</p><p><strong>Pay rate:</strong> $28-$32/hourly </p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide day-to-day technical support across <strong>Windows OS, Microsoft 365, SSO, and Active Directory</strong>.</li><li>Troubleshoot user access, account, authentication, application, and endpoint-related issues.</li><li>Support a <strong>hybrid Active Directory environment</strong>, including user accounts, permissions, and access-related troubleshooting.</li><li>Provide basic troubleshooting and support across the <strong>Microsoft 365</strong> environment.</li><li>Assist with <strong>application upgrades and ongoing application maintenance</strong>.</li><li>Support the IT team with ongoing and upcoming technology projects.</li><li>Troubleshoot hardware, software, and application issues and take ownership through resolution or appropriate escalation.</li><li>Document and manage support requests through <strong>Jira</strong>.</li><li>Provide technical support to employees as the organization continues expanding its return-to-office presence.</li></ul>
- 2026-09-01T00:00:00Z