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2 results for Technical Support Specialist in Erlanger, KY
- Covington, KY
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are looking for a Help Desk/Desktop Support Analyst. This Long-term Contract position is ideal for someone who enjoys hands-on technical support, device deployment, and end-user assistance across desktop and infrastructure needs. The role will contribute to daily support operations while helping keep workstations, peripherals, and connectivity services running smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Prepare, image, configure, and deploy desktop and laptop systems for employees in accordance with technical standards.</p><p>• Install, disconnect, relocate, and organize workstation equipment, including computers, monitors, and related peripheral hardware.</p><p>• Deliver in-person support for end-user technology issues involving Windows devices, common software, and connected accessories.</p><p>• Assist with foundational infrastructure work such as cable management, network connectivity checks, and basic troubleshooting of technical issues.</p><p>• Track, update, and resolve support requests through a ticket management platform while maintaining clear documentation.</p><p>• Diagnose and address problems related to hardware performance, operating systems, software functionality, and user connectivity.</p><p>• Partner with the IT team on large-scale rollout efforts, office equipment moves, and other deployment-focused initiatives.</p><p>• Support user account and access-related activities in environments that utilize Active Directory.</p><p>• Work with tools such as ConnectWise and may interact with other service platforms including Jira, Autodesk, or ServiceNow as needed</p>
- 2026-05-21T00:00:00Z
- Sharonville, OH
- onsite
- Permanent / Full Time
- 125000 - 150000 USD / Yearly
- <p>We are looking for an experienced Technical Lead to lead the company’s technology function in Cincinnati, Ohio. This role will shape IT direction at a leadership level while staying closely involved in day-to-day systems, security, and platform performance. The ideal candidate brings strong technical depth, sound business judgment, and the ability to turn operational needs into reliable, scalable technology solutions.</p><p><br></p><p>Responsibilities:</p><p>• Shape and execute the organization’s technology roadmap to support long-term business priorities and operational goals.</p><p>• Direct the performance and reliability of infrastructure, enterprise systems, and cloud environments while coordinating service delivery through external technology partners.</p><p>• Strengthen the company’s security posture by leading cybersecurity efforts focused on risk reduction, compliance, and business continuity.</p><p>• Administer the Microsoft 365 ecosystem, including identity controls, collaboration tools, access management, and security settings.</p><p>• Guide the governance, scalability, resilience, and cost efficiency of cloud platforms, including backup and recovery planning.</p><p>• Oversee architecture decisions and deployment approaches for hosted applications and business services to ensure stability and future growth.</p><p>• Support the ongoing effectiveness of Microsoft Dynamics 365 Business Central to improve workflows and overall operational performance.</p><p>• Manage technology needs related to website launches, digital commerce platforms, and connected business applications.</p><p>• Work closely with internal stakeholders, developers, and third-party vendors to deliver practical solutions and evaluate emerging tools such as AI-enabled technologies.</p>
- 2026-05-29T00:00:00Z