<p>Robert Half is seeking a hands-on POS Technology Lead / Specialist to support technology operations across multiple high-end hospitality, restaurant, and nightlife venues. This role will work closely with the Technology Director, developers, vendors, and operations teams to ensure business-critical systems remain operational and deliver an exceptional guest experience.</p><p><br></p><ul><li>Support and manage POS platforms, Microsoft 365, security systems, and business applications.</li><li>Troubleshoot issues impacting sales reporting, tip processing, payment systems, and restaurant operations.</li><li>Investigate and resolve network, infrastructure, connectivity, and hardware issues across multiple venues.</li><li>Serve as the escalation point for complex technology issues and drive resolution with vendors, developers, and venue leadership.</li><li>Perform testing and validation of POS transactions, integrations, and system enhancements.</li></ul><p><br></p><p><br></p>
<p>Collections Specialist opportunity in a mid-sized services company. As a Collections Specialist, you will perform customer and/or commercial collections and resolve customer account issues. In this Collections Specialist position, you will report to the Collections Manager. This company offers a great work environment! Please email your resume and call 626.463.2030 for immediate consideration. </p><p>Collections Outreach:</p><p>· Contact customers with overdue payments through various channels such as phone calls, emails, and letters.</p><p>· Implement effective collection strategies to recover outstanding balances.</p><p>Negotiation and Resolution:</p><p>· Negotiate payment arrangements and terms with customers who are experiencing financial difficulties.</p><p>· Resolve disputes and address customer inquiries related to overdue payments.</p><p>Payment Reconciliation:</p><p>· Reconcile customer payments with outstanding balances.</p><p>· Ensure accuracy in recording and tracking payments received.</p><p>Documentation and Record Keeping:</p><p>· Maintain detailed and organized records of customer interactions, payment arrangements, and collection activities.</p><p>· Document any agreements made with customers regarding payment plans.</p><p>Reporting and Analysis:</p><p>· Generate and analyze reports on accounts receivable aging and collection performance.</p><p>· Provide insights into trends, challenges, and potential areas for improvement.</p><p>Credit Risk Assessment:</p><p>· Assess the creditworthiness of customers and recommend appropriate credit limits.</p><p><br></p>
<p>JIRA Specialist (Contract | 3 Months)</p><p>We are seeking a hands-on <strong>JIRA Specialist</strong> to optimize an existing post-migration JIRA environment and improve Agile processes across business and technology teams. This role will focus on workflow optimization, governance, reporting enhancements, and stakeholder alignment.</p><p><strong>Responsibilities</strong></p><ul><li>Assess and improve JIRA workflows, issue types, statuses, permissions, and configurations.</li><li>Standardize processes for stories, tasks, bugs, priorities, severity levels, and sprint ownership.</li><li>Enhance dashboards, boards, filters, and reporting to improve visibility and team accountability.</li><li>Partner with business, IT, and vendor teams to align workflows and best practices.</li><li>Document processes and provide knowledge transfer materials.</li></ul><p><br></p>