<p>We're looking for a hands-on<strong> IT Manager</strong> to take ownership of our entire IT environment. This role is ideal for someone who enjoys being the go-to IT expert, supporting employees, managing Microsoft 365 and cloud technologies, strengthening cybersecurity, and driving technology improvements across the business. You'll have the opportunity to make a direct impact while working independently and partnering with leadership to ensure a secure, reliable, and scalable IT operation. This role is <strong>FULLY ONSITE </strong>in Laguna Hills, CA</p><p><br></p><p>What You'll Do</p><ul><li>Manage and support Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint, and OneDrive.</li><li>Administer user accounts, licensing, access permissions, and employee onboarding/offboarding.</li><li>Manage Windows endpoints, device deployments, patching, and endpoint security.</li><li>Provide day-to-day IT support for office and remote employees.</li><li>Maintain network, firewall, VPN, and infrastructure systems.</li><li>Implement cybersecurity best practices, access controls, MFA, and vulnerability remediation.</li><li>Coordinate with technology vendors and manage IT assets and software licensing.</li><li>Identify opportunities to improve security, efficiency, and user experience across the organization.</li></ul>
<p>email: valerie.montoya@rht (.com)</p><p><br></p><p><strong><em>**Please Note: Client will be relocating to the Corona, CA area by the end of the year, when applying please make sure you are okay to commute to Corona, CA indefinitely.**</em></strong></p><p><br></p><p>Robert Half is seeking a hands-on IT Manager to take ownership of its internal technology environment as services transition in-house from a Managed Service Provider (MSP). This is a unique opportunity for someone who enjoys building, improving, and owning IT operations while supporting both office and field-based employees. This role is ideal for a technically strong IT professional who has personally managed infrastructure, security, Microsoft 365, user support, networking, and day-to-day IT operations in a small to mid-sized business environment.</p><p><br></p><p>Responsibilities</p><ul><li>Own and manage the company's Microsoft 365, Entra ID, and overall IT infrastructure.</li><li>Serve as the primary IT resource supporting approximately 400 employees, including executives, office staff, and field personnel.</li><li>Administer user accounts, onboarding/offboarding, security groups, permissions, and access controls.</li><li>Configure and manage Windows endpoints, mobile devices, and endpoint security solutions.</li><li>Support and maintain firewalls, networking equipment, wireless infrastructure, VPNs, and internet connectivity.</li><li>Implement and manage cybersecurity measures including MFA, Conditional Access, patching, and security best practices.</li><li>Lead the transition of IT services from the current MSP and assume full ownership of the environment.</li><li>Maintain IT documentation, asset inventory, disaster recovery procedures, and operational standards.</li><li>Troubleshoot and resolve escalated technical issues in a fast-paced environment.</li><li>Manage relationships with technology vendors, software providers, telecommunications partners, and future IT service providers.</li><li>Identify and implement improvements that enhance reliability, security, and operational efficiency.</li><li>Help build and scale the internal IT function, including future team growth.</li></ul>
<p><strong>Identity Security & Access Management (IAM) Manager</strong></p><p><br></p><p><strong>Company Overview</strong></p><p>A global consumer products and retail organization is seeking an IAM Manager to lead the evolution of enterprise identity security capabilities across a rapidly growing technology landscape. Based in Los Angeles, California, the organization operates a complex hybrid environment spanning cloud platforms, enterprise applications, infrastructure services, and emerging technologies. This is an opportunity to shape the future of identity security while helping enable innovation, scalability, and secure business growth.</p><p><br></p><p><strong>Role Summary</strong></p><p>The IAM Manager will serve as a key leader within the information security organization, responsible for driving identity security strategy, governance, architecture, and operational maturity across the enterprise. This role will oversee identity and access management programs supporting workforce, privileged, non-human, and emerging AI agent identities. The ideal candidate is a proactive and forward-thinking leader who can balance strategic planning with hands-on execution while partnering closely with infrastructure, operations, cloud, and application teams.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and mature the enterprise Identity and Access Management (IAM) program, including governance, architecture, engineering, and operational oversight.</li><li>Develop and execute IAM strategy, roadmaps, priorities, metrics, and long-term security initiatives.</li><li>Establish identity security standards, policies, reference architectures, and best-practice frameworks.</li><li>Drive adoption of modern authentication technologies including phishing-resistant authentication, MFA, passkeys, risk-based authentication, and adaptive access controls.</li><li>Oversee privileged access management, identity governance, entitlement management, and access certification programs.</li><li>Establish governance and security standards for non-human identities, including service accounts, API keys, automation accounts, bots, workload identities, and AI agents.</li><li>Partner with technology teams to design and implement scalable authentication, authorization, and identity lifecycle management solutions.</li><li>Advise stakeholders on identity security risks, Zero Trust principles, cloud identity controls, and access governance strategies.</li><li>Develop and maintain automation frameworks that improve identity operations, access reviews, compliance reporting, and risk reduction.</li><li>Collaborate with infrastructure and operations teams supporting identity platforms and enterprise access processes.</li><li>Manage vendor relationships, technology evaluations, implementation efforts, and platform roadmaps.</li><li>Establish and track IAM KPIs, performance metrics, and maturity goals.</li><li>Promote a security-first culture through collaboration, education, and continuous improvement initiatives.</li></ul><p><strong>Additional Details</strong></p><ul><li>Work model: Three onsite days per week required</li><li>Leadership role with responsibility for enterprise IAM strategy and security initiatives</li><li>High visibility position partnering across security, infrastructure, cloud, application, and business teams</li><li>Opportunity to influence identity security strategy for emerging AI, automation, and cloud technologies</li></ul>
We are looking for an organized Office Manager to support daily administrative operations in California. This contract position with potential for a long-term opportunity is ideal for someone who can keep the office running efficiently while providing front-desk support and coordinating essential business services. The role includes managing supplies, assisting with accounts payable activities, and handling HR-related administrative tasks in a detail-focused office environment.<br><br>Responsibilities:<br>• Oversee day-to-day office administration to ensure an efficient and well-organized workplace<br>• Coordinate the purchasing of office materials and replenish inventory before shortages affect operations<br>• Track and maintain supply levels, vendor orders, and general office resource availability<br>• Support accounts payable processes by organizing invoices, preparing documentation, and assisting with payment workflows<br>• Greet visitors, answer incoming calls, and serve as the first point of contact for the office<br>• Provide administrative support for HR activities such as record maintenance, onboarding coordination, and document handling
<p>We currently have excellent ongoing opportunities for highly skilled and motivated Office Managers to lead operations at a growing company. Are you a deeply passionate self-starter who is looking to grow their career? Then we have a position for you. Please email your resume and call 626.463.2031 for immediate consideration.</p><p>How you will make an impact</p><p>· Leading overall office administration</p><p>· Handling copy services, word processing, mail and distribution services, office reception, office equipment, utility services and communication systems</p><p>· Evaluating and improving office production</p><p>· Assisting in developing and revising office policies and procedure for improved work flow</p><p>· Assisting the Operations Manager and Director in monitoring budget for office related items and staff</p><p><br></p>
We are looking for an experienced Accounting Manager to oversee core financial operations for a hospitality-focused organization in Long Beach, California. This position will lead accounting processes that support accurate reporting, disciplined cash management, and timely payroll administration in a fast-paced, event-driven setting. The ideal candidate brings strong technical accounting expertise along with the ability to guide day-to-day financial activities and strengthen operational controls.<br><br>Responsibilities:<br>• Lead monthly accounting activities, including general ledger review, journal entry oversight, account reconciliations, and a timely close process.<br>• Prepare financial reports, support budgeting cycles, and develop forecasts that help leadership monitor performance and plan effectively.<br>• Manage cash flow activities by tracking liquidity, performing bank reconciliations, and overseeing daily cash movement.<br>• Direct payroll operations, including union-related payroll reporting, to ensure accurate and compliant processing.<br>• Coordinate event-related financial settlement activities and maintain clear documentation tied to operational results.<br>• Support audit preparation by organizing records, validating balances, and reinforcing internal control practices across accounting functions.<br>• Oversee sales and use tax filings, inventory-related reconciliations, and other recurring compliance reporting requirements.<br>• Use accounting systems and advanced Excel tools to analyze data, improve accuracy, and support financial decision-making.
We are looking for an Accounting Manager to join a real estate organization in Pasadena, California on a Contract basis. This role focuses on lease-related accounting activities, revenue accuracy, and financial analysis across an active property portfolio. The ideal candidate brings strong commercial real estate accounting knowledge and can apply sound judgment to complex lease transactions while partnering with the broader finance team.<br><br>Responsibilities:<br>• Oversee recognition of rental revenue for new, renewed, and revised lease agreements to ensure compliance with applicable accounting guidance.<br>• Review and support accounting activity tied to a portfolio of active commercial leases, maintaining accuracy throughout the lease lifecycle.<br>• Evaluate non-routine lease events such as amendments, early exits, and other complex changes by performing technical accounting analysis and documenting conclusions.<br>• Prepare and validate above-market and below-market lease calculations associated with newly acquired properties.<br>• Monitor lease start dates, space deliveries, and related milestones to confirm timely and accurate rent recognition.<br>• Contribute lease revenue assumptions and supporting analysis for the annual budgeting and forecasting process.<br>• Complete monthly reconciliations and trend reviews for straight-line rent balances, identifying and explaining period-to-period changes.<br>• Investigate fluctuations in tenant recoveries and rental income, providing clear variance analysis to support financial reporting.<br>• Reconcile general ledger balances to lease subledgers and underlying schedules to maintain complete and supportable records.
We are looking for an experienced Accounting Manager to join a growing finance team in Montebello, California. This role is responsible for overseeing core accounting operations, ensuring accurate financial reporting, and maintaining strong control over balance sheet activity and compliance obligations. The ideal candidate brings leadership experience, sound technical accounting knowledge, and the ability to work effectively with both local and international business partners.<br><br>Responsibilities:<br>• Direct the monthly close cycle to ensure financial results are completed accurately and within established timelines.<br>• Examine journal entries, reconciliations, and supporting schedules to maintain reliable general ledger activity.<br>• Oversee balance sheet accounts and resolve discrepancies to preserve the accuracy and integrity of financial records.<br>• Partner with external auditors and internal stakeholders to prepare documentation and support annual audit requirements.<br>• Contribute to budgeting and forecasting activities by providing financial analysis and operational insight.<br>• Lead, coach, and develop accounting staff, including senior accountants and other team members, to support performance and growth.<br>• Maintain adherence to company policies, accounting standards, and internal compliance expectations across finance processes.<br>• Collaborate with domestic and overseas teams to align reporting, resolve issues, and support ongoing accounting operations.
<p>Robert Half Management Resources is recruiting for an interim Manager of Grants & Accounting for our growing community-focused nonprofit client for a 6+ month on-site project in the south bay of Los Angeles. This consultant will report into the CEO and take on responsibility for a full range of grants management, financial reporting, and oversight of the accounting function. Primary responsibilities for this role include, but are not limited to, financial statements, reporting, budget development, forecasting, grants management and compliance, audit, and tax return oversight. This consultant will be expected to excel in a collaborative environment, working closely with senior leadership, funders, community leaders, and clients.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the grants and accounting, including budgeting, financial forecasting, monthly reporting, cash flow, and the annual audit/990 return.</p><p>• Collaborate with the CFO to prepare monthly financial statements, including grant/financial reports for the leadership team, program directors, and managers.</p><p>• Promote regulatory compliance and monitor internal controls, including maintaining and developing policies, procedures, and system changes to ensure correct application of Generally Accepted Accounting Principles and government grants accounting.</p><p>• Oversee the accuracy of all financial documents, reports, cash management, cash flow, month-end closing journal entries, and grants fiscal reporting.</p><p>• Develop and maintain relationships with bankers, funders, internal team, and external stakeholders.</p><p>• Collaborate with the leadership team and department directors to prepare and lead the budget process.</p><p>• Oversee the grants revenue and expenditures, including monitoring of the budgets.</p><p>• Serve as the primary liaison for the annual audit and Form 990.</p><p>• Collaborate with the CEO in the presentation of financial statements to the Board of Directors.</p><p>• Supervise the controller who oversees the accounting team.</p><p>• Develop and maintain process documentation and procedures</p><p>• Participates in meetings and serves on designated committees inclusive of supporting strategic planning.</p><p>• Provide direct supervision, evaluation and discipline for the Accounting Department.</p>
We are looking for an Accounting Manager to lead core accounting operations and ensure timely, accurate financial reporting for our California team. This role is ideal for a hands-on, detail-oriented individual who can oversee close activities, support day-to-day transactional processes, and strengthen the integrity of the general ledger. The successful candidate will bring deep accounting experience, sound judgment, and the ability to manage multiple priorities in a fast-paced environment.<br><br>Responsibilities:<br>• Direct the monthly close process, ensuring financial results are completed accurately and within established deadlines.<br>• Review and prepare journal entries, account analyses, and general ledger activity to maintain reliable financial records.<br>• Perform reconciliations for bank accounts and balance sheet accounts, investigating and resolving discrepancies as needed.<br>• Oversee payroll administration to help ensure employees are paid correctly and in compliance with applicable requirements.<br>• Manage customer billing activities, including the creation and review of sales invoices for accuracy and timeliness.<br>• Support accounts receivable follow-up efforts by monitoring outstanding balances and coordinating collection activities.<br>• Maintain strong accounting controls and identify opportunities to improve efficiency across routine finance processes.<br>• Partner with internal stakeholders to provide reporting support and address accounting questions related to operational activity.
We are looking for an Accounting Manager to oversee core accounting activities and help maintain accurate, timely financial reporting in Irvine, California. This position plays a key role in managing close activities, strengthening controls, and supporting day-to-day financial operations. The ideal candidate brings strong technical accounting knowledge, sound judgment, and the ability to collaborate with business partners across the organization.<br><br>Responsibilities:<br>• Lead the monthly, quarterly, and annual close cycle to ensure reporting deadlines are met with accuracy and consistency.<br>• Prepare and evaluate financial reports, balance sheet support, and related documentation to maintain reliable accounting records.<br>• Manage general ledger activity by reviewing reconciliations, monitoring account balances, and approving journal entries.<br>• Oversee daily accounting functions across payables, receivables, payroll, and fixed asset accounting to support smooth operations.<br>• Maintain adherence to company accounting standards and internal policies while promoting strong financial governance.<br>• Contribute to planning activities by supporting budgeting, forecasting, and financial review processes.<br>• Serve as a key contact for external auditors and assist with tax filings and other regulatory reporting needs.<br>• Enhance accounting workflows by refining procedures, documenting processes, and reinforcing internal controls.<br>• Work closely with operational stakeholders to deliver financial insight, reporting support, and practical guidance for business decisions.
We are looking for an experienced Accounting Manager to oversee daily accounting operations and maintain accurate financial records for our Irvine, California team. This position is ideal for someone who is comfortable managing bookkeeping, payroll, reconciliations, and financial reporting in a fast-paced environment. The successful candidate will bring strong technical accounting knowledge, hands-on QuickBooks experience, and the ability to support month-end activities with precision and efficiency.<br><br>Responsibilities:<br>• Manage end-to-end bookkeeping activities using QuickBooks Desktop to ensure complete and accurate financial records.<br>• Process payroll accurately and on schedule, with experience using Paycor considered beneficial.<br>• Reconcile bank accounts and investigate discrepancies to maintain reliable cash reporting.<br>• Prepare and review balance sheet and profit and loss statements for internal financial oversight.<br>• Compile routine company reporting and maintain supporting documentation for accounting records.<br>• Handle reporting related to certified payroll, prevailing wage requirements, and workers’ compensation obligations.<br>• Assist with month-end close tasks, including journal entries, account analysis, and general ledger review.<br>• Create and maintain Excel-based reports and perform financial analysis to support business decisions.
<p><strong><u>Contract Manager – Construction - Garden Grove, CA</u></strong></p><p><br></p><p>Our client, a national construction company, is seeking an experienced <strong>Contract Manager</strong> to support construction and engineering operations. This is a management role that will oversee the contracting process and personnel and work closely with business leaders on contract review, negotiation, risk management, and vendor agreements.</p><p><br></p><p><strong>Large-scale commercial construction contracts experience is required. </strong>Data center experience is a plus.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Manage and review construction contracts, change orders, releases, service agreements, and vendor contracts.</li><li>Partner with business leaders, Procurement, and Legal on contract negotiations and risk.</li><li>Prepare contract redlines, revisions, and amendments.</li><li>Manage and support other contracts personnel.</li><li>Interpret contract terms and identify potential business and legal risks.</li><li>Maintain contract templates and processes.</li><li>Ensure contracts are reviewed and completed within required timelines.</li></ul>
<p><strong>Senior Manager, Retail Applications</strong></p><p><br></p><p><strong>Company Overview</strong></p><p>A growing global fashion and consumer retail organization based in Los Angeles, California is seeking a Senior Manager, Retail Applications to support its expanding retail, e-commerce, wholesale, and corporate operations. The company combines premium product design with an increasingly international retail presence and relies on integrated enterprise technology to support continued growth. This is an opportunity to join a fast-paced organization where technology plays a key role in scaling both physical and digital commerce.</p><p><br></p><p><strong>Role Summary</strong></p><p>The Senior Manager, Retail Applications will serve as a hands-on, techno-functional leader responsible for enterprise applications, integrations, EDI, and the technology ecosystem supporting retail and omnichannel operations. This role will bridge business and technology teams, leading application strategy and implementations while remaining actively involved in solution design, integrations, troubleshooting, and delivery. The ideal candidate brings deep retail systems expertise with a strong understanding of ERP, WMS, OMS, supply chain, e-commerce, and enterprise integration environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead the strategy, administration, configuration, and optimization of ERP and enterprise applications supporting retail, e-commerce, wholesale, supply chain, and corporate operations.</li><li>Manage integrations across ERP, PLM, POS, OMS, WMS, e-commerce, reporting, and third-party platforms.</li><li>Oversee EDI operations with wholesale customers, logistics providers, vendors, and other trading partners, including transaction monitoring, mapping, testing, and issue resolution.</li><li>Design and support integrations using APIs, middleware, SFTP, SQL, and other data exchange technologies.</li><li>Partner with Retail, Finance, Supply Chain, E-commerce, Operations, and Customer Service teams to translate business requirements into scalable technology solutions.</li><li>Lead application implementations, enhancements, upgrades, testing, deployments, and international retail expansion initiatives.</li><li>Provide technical oversight for software development, integrations, automation, data transformation, and release management.</li><li>Manage technology projects, implementation partners, consultants, vendors, budgets, timelines, and service-level expectations.</li><li>Establish application architecture, integration, documentation, governance, and support standards.</li><li>Identify opportunities to automate processes, improve data accuracy, simplify workflows, and strengthen scalability across the enterprise.</li></ul><p><strong>Additional Details</strong></p><ul><li>Work model: Hybrid, with four days per week onsite</li><li>Flexible start and end times</li><li>Full-time leadership position</li><li>Hands-on role combining enterprise application strategy, architecture, implementation, and operational support</li><li>Significant cross-functional partnership with business and technology stakeholders</li><li>Opportunity to support international retail expansion and broader omnichannel technology initiatives</li></ul>
<p><strong>IT Systems Administrator</strong></p><p><br></p><p><strong>Company Overview</strong> </p><p>A growing organization based in Los Angeles, California is seeking an IT Systems Administrator to support its corporate technology environment. This role offers broad exposure to end-user technology, systems administration, and IT operations.</p><p><br></p><p><strong>Role Summary</strong> </p><p>The IT Systems Administrator will provide hands-on technical support while helping administer and maintain workplace technology systems. The ideal candidate is customer-focused, technically curious, and comfortable troubleshooting issues independently in a collaborative environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide technical support for end-user devices, applications, and workplace technologies.</li><li>Configure, deploy, maintain, and troubleshoot computers and related equipment.</li><li>Support device management, user accounts, access, and collaboration systems.</li><li>Troubleshoot hardware, software, connectivity, and application issues.</li><li>Manage support requests through established IT service processes.</li><li>Assist with systems administration, infrastructure, security, and technology projects.</li><li>Maintain technical documentation and support operational improvements.</li></ul><p><strong>Additional Details</strong></p><ul><li>Work model: On-site</li><li>Full-time position</li><li>Occasional travel or after-hours support may be required</li></ul>
<p>We are looking for an accomplished Contracts Manager to support a growing organization in the healthcare and life sciences space in Orange County, CA. This Long-term Contract opportunity will focus on overseeing commercial agreements from initial intake through final execution and renewal while working closely with legal, compliance, and business partners. The ideal candidate brings strong judgment in contract negotiation, careful attention to risk, and the ability to guide stakeholders through complex agreement terms.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the end-to-end administration of commercial agreements, managing each stage from request intake and drafting through signature, tracking, and renewal activities.</p><p>• Prepare, analyze, and negotiate a broad mix of business contracts, ensuring language is aligned with operational goals and appropriate risk controls.</p><p>• Advise internal teams on contract provisions, compliance considerations, and business terms so they can make informed decisions during negotiations.</p><p>• Handle agreements such as confidentiality arrangements, consulting engagements, vendor contracts, and other service-related documents with limited supervision.</p><p>• Provide contract support for clinical research matters, including study- and trial-related agreements connected to healthcare or life sciences operations.</p><p>• Partner with legal, compliance, operational, and business stakeholders to resolve contract issues and maintain alignment with organizational priorities.</p><p>• Maintain accurate contract records and support adherence to established policies, approval processes, and documentation standards.</p>
<p><strong>Cybersecurity Manager</strong></p><p><br></p><p><strong>Company Overview</strong></p><p>A mission-driven organization based in the San Fernando Valley, California provides essential services and resources throughout the region. The organization supports a large, distributed workforce and maintains a highly regulated technology environment where information security, privacy, and operational resilience are critical. This is an opportunity to help shape and mature an enterprise cybersecurity program while making a meaningful impact within a community-focused organization.</p><p><br></p><p><strong>Role Summary</strong></p><p>The Cybersecurity Manager will lead the organization’s enterprise information security program while remaining actively involved in day-to-day security operations and engineering. This role will oversee cybersecurity strategy, Azure and Microsoft security, vulnerability management, incident response, identity and access management, compliance, and third-party security services. The ideal candidate is a hands-on cybersecurity leader who can balance strategic program development with technical execution while developing a growing team.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and execute a multi-year cybersecurity strategy, roadmap, and program maturity plan aligned with organizational risk and business priorities.</li><li>Lead security operations across cloud, identity, endpoint, email, data protection, vulnerability management, and network security.</li><li>Strengthen security across Microsoft Azure and the broader Microsoft security ecosystem, including identity, endpoint, SIEM, device management, and data protection capabilities.</li><li>Own vulnerability management processes, including identification, prioritization, remediation tracking, reporting, and continuous improvement.</li><li>Develop and mature incident response processes, coordinate investigations, lead root-cause analysis, and oversee remediation activities.</li><li>Establish and maintain security policies, standards, controls, risk assessments, and compliance documentation.</li><li>Lead security governance and compliance initiatives within a HIPAA-regulated environment, including audit readiness and control effectiveness.</li><li>Partner with IT and business stakeholders to embed security into system design, infrastructure standards, change management, and emerging technology initiatives.</li><li>Manage security vendors, managed service providers, external assessments, penetration testing, and continuous monitoring relationships.</li><li>Lead, mentor, and develop technical team members while establishing security KPIs, reporting, training, and awareness programs.</li></ul><p><strong>Additional Details</strong></p><ul><li>Work model: On-site for the first 90 days, transitioning to a hybrid schedule with up to two remote days per week</li><li>Leadership responsibility for systems and infrastructure professionals</li><li>Approximately 60% hands-on technical work, 20% team leadership, and 20% vendor/service-provider management</li><li>Opportunity to significantly influence cybersecurity strategy, tooling, processes, and long-term program maturity</li><li>Current initiatives include privileged access management, incident response maturity, vulnerability management, email security, AI governance, and expanded use of enterprise security capabilities</li></ul>
<p><br></p><p>This role is ideal for someone with a strong freight forwarding background who enjoys leading teams, improving processes, and driving operational excellence within ocean import operations.</p><p><strong>What You'll Be Doing:</strong></p><ul><li>Lead, coach, and develop the Ocean Import team.</li><li>Oversee FCL and LCL import shipments from pre-alert through final delivery.</li><li>Manage customer, carrier, overseas agent, and vendor relationships.</li><li>Act as the primary escalation point for operational and service issues.</li><li>Monitor KPIs, billing accuracy, profitability, service levels, and shipment exceptions.</li><li>Ensure compliance with import procedures and documentation requirements.</li><li>Drive CargoWise utilization, reporting accuracy, and workflow consistency.</li><li>Collaborate closely with Pricing, Brokerage, Export, Compliance, Accounting, and Operations teams.</li><li>Lead process improvements, automation initiatives, and operational efficiencies.</li></ul><p><strong> </strong></p>