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10 results for Senior Customer Service Specialist in Edison, NJ

Customer Experience Specialist

Elmwood Park, NJ
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join our team near Saddle Brook, New Jersey. In this long-term contract position, you will play a vital role in ensuring seamless customer interactions and operational efficiency. This is an excellent opportunity for someone who excels in administrative tasks and thrives in a collaborative environment. Responsibilities:• Maintain and manage organizational systems to ensure accurate data and a reliable database.• Support the Client Experience team throughout the entire lifecycle of work orders, from creation to post-service stages.• Collaborate with Field Team Leads to oversee post-service work orders and enhance the "resolved status" phase within the workflow.• Generate detailed reports and analyze customer feedback, sales trends, and operational metrics to identify areas for improvement.• Utilize Microsoft Excel to organize data, create reports, and support operational needs.• Manage email correspondence effectively to ensure clear communication with clients and team members.• Handle CRM systems to monitor customer interactions and ensure data integrity.• Provide administrative assistance to streamline processes and support team operations.• Monitor work orders to ensure timely completion and resolve any operational bottlenecks.
2026-04-15T00:00:00Z

Customer Experience Specialist

Woodbridge, NJ
onsite
Temporary
21.85 - 25.3 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join our team on a long-term contract basis. This part-time role involves providing excellent service to customers by assisting with account setup, addressing inquiries, and ensuring a positive experience. This position requires someone who is detail oriented and thrives in a customer-focused environment. Responsibilities:• Assist customers with setting up new accounts and provide guidance throughout the process.• Address customer inquiries and resolve issues promptly and professionally.• Deliver exceptional customer service to ensure satisfaction and foster loyalty.• Maintain accurate records of customer interactions and account details using CRM tools.• Collaborate with team members to improve service processes and customer experiences.• Utilize Microsoft Excel and other tools to compile and analyze customer data.• Stay informed about company products, services, and policies to provide accurate information.• Uphold a business casual dress code to maintain a neat appearance.• Ensure compliance with all relevant regulations and company standards.• Contribute to team goals by supporting day-to-day operations and initiatives.
2026-04-17T00:00:00Z

Senior Billing Specialist

New York, NY
onsite
Permanent
130000 - 135000 USD / Yearly
We are looking for an experienced Senior Billing Specialist to join our client's legal team in New York, New York. In this role, you will play a pivotal part in managing the firm's billing operations, ensuring accuracy and efficiency in all processes. This position involves close collaboration with attorneys, administrative staff, and clients to deliver timely and precise financial information. Responsibilities:• Prepare and distribute accurate pre-bills, invoices, and financial reports using Aderant software.• Process write-offs, deferrals, transfers, and split-time entries while adhering to firm policies.• Maintain task codes and ensure proper allocation for billing purposes.• Follow up on outstanding invoices, addressing client inquiries and resolving issues promptly.• Conduct thorough research to answer billing-related questions and provide solutions.• Collaborate with attorneys, secretaries, and clients to ensure smooth billing operations.• Proofread and review billing documents for accuracy and compliance with legal standards.• Generate standard analyses and reports to support financial decision-making.• Ensure all billing activities are organized and meet deadlines.• Monitor and maintain billing records with a strong attention to detail. If this person is you, please apply directly to victoria.iacoviello@roberthalf
2026-03-27T00:00:00Z

Customer Service Representative

Newark, NJ
onsite
Temporary
16 - 18 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Newark, New Jersey. In this long-term contract role, you will serve as the first point of contact for customers, ensuring their inquiries are handled efficiently and professionally. This position requires excellent communication skills and a strong ability to manage customer interactions effectively. Responsibilities: • Handle inbound and outbound calls with professionalism and empathy, addressing customer inquiries and concerns. • Process orders accurately and efficiently, ensuring all details are captured correctly. • Maintain detailed records of customer interactions and transactions in the system. • Resolve customer issues promptly, coordinating with internal teams when necessary. • Provide clear and accurate information about products, services, and company policies. • Strive to exceed customer satisfaction standards by offering exceptional service. • Follow established procedures and guidelines for call center operations. • Monitor and manage multiple customer accounts simultaneously. • Identify opportunities to improve service processes and share feedback with management.
2026-04-06T00:00:00Z

Customer Service Representative

Westfield, NJ
onsite
Permanent
55000 - 60000 USD / Yearly
55,000 - 60,000 benefits:<ul><li>1 day hybrid after a few months</li><li>medical</li><li>dental</li><li>vision</li><li>paid time off</li><li>401k</li></ul>Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or in person.</li><li>Resolve customer concerns, complaints, and service issues in a timely and courteous manner.</li><li>Process orders, returns, exchanges, and account updates accurately.</li><li>Maintain detailed and accurate records of customer interactions in CRM or internal systems.</li><li>Escalate complex issues to appropriate departments as needed.</li><li>Follow company policies, procedures, and service standards.</li><li>Collaborate with internal teams to ensure customer needs are met.</li></ul>
2026-04-13T00:00:00Z

Customer Success Manager

New York, NY
onsite
Permanent
200000 - 300000 USD / Yearly
We are looking for an experienced Customer Success Manager to oversee the successful integration and use of our AI-powered delivery platform. In this role, you will guide customers through onboarding, implementation, and optimization processes while acting as a trusted advisor to ensure they achieve measurable business outcomes. You will collaborate closely with cross-functional teams to enhance workflows, address challenges, and drive customer satisfaction. Responsibilities: • Facilitate onboarding sessions to help customers configure the platform within their existing systems and workflows. • Provide guidance on AI copilot setup and workflow optimization to ensure seamless implementation. • Develop personalized rollout strategies tailored to each customer’s needs and team structures. • Deliver training sessions to familiarize users with AI-driven tools, including automated requirements capture and real-time synchronization. • Assist customers in integrating the platform with their internal systems and historical data sources. • Build and nurture strong relationships with solution engineers, system integrators, and services teams focused on quality and detail. • Advocate for customer feedback to influence product enhancements and roadmap development. • Diagnose and resolve technical or process-related issues, collaborating with engineering teams as necessary. • Monitor adoption metrics and recommend workflow improvements or new features to maximize customer success. • Create detailed success plans, quarterly business reviews, and actionable insights to drive retention and account growth.
2026-03-19T00:00:00Z

Senior Pricing Analyst

Bethlehem, PA
remote
Contract / Temporary to Hire
0 - 0 USD / Yearly
Senior Pricing Analyst A client of is looking for a Senior Pricing Analyst for a contract to full-time role. As the Senior Pricing Analyst , you play a critical role in supporting the pricing strategy by analyzing market conditions, developing pricing models, and providing data‑driven insights that enhance profitability and competitive positioning. This role partners closely with Sales, Finance, and cross‑functional teams to ensure pricing decisions align with business objectives and customer value. Responsibilities of Senior Pricing Analyst <ul><li>Design, maintain, and enhance pricing models and analytical tools to support strategic pricing decisions and forecasting.</li><li>Analyze market trends, competitive dynamics, and customer behavior to recommend pricing strategies that drive revenue and margin performance.</li><li>Identify pricing optimization opportunities by evaluating product costs, demand patterns, elasticity, and customer segmentation.</li><li>Collaborate with Sales and internal stakeholders to review pricing actions, support deal structuring, and provide customized pricing guidance.</li><li>Prepare and present pricing insights, performance metrics, and recommendations to leadership and key business partners.</li><li>Monitor economic and industry indicators and translate findings into actionable pricing recommendations.</li><li>Maintain accurate pricing documentation, controls, and data governance to support audit and compliance requirements.</li><li>Act as a pricing subject‑matter resource, supporting best practices, process improvements, and knowledge sharing across teams.</li><li>Perform additional related duties as assigned to meet business needs.</li></ul>
2026-04-09T00:00:00Z

Sales Support Specialist

Somerset, NJ
onsite
Temporary
27 - 30 USD / Hourly
We are seeking a detail oriented and proactive Sales Support Specialist to support our Sales team. This role is responsible for managing customer accounts, ensuring accuracy in forecasting and order processing, and maintaining strong communication across internal and external stakeholders. The ideal candidate thrives in a fast-paced environment, is highly organized, and demonstrates strong analytical and interpersonal skills. Key Responsibilities:<ul><li>Support and manage customer accounts by reviewing forecasts, purchase orders, and sales agreements to ensure accuracy and alignment</li><li>Maintain and monitor supply chain requirements, recommending solutions to meet minimum stock levels, special shipment needs, and sales agreement renewals</li><li>Assist in the preparation, review, and implementation of sales agreements, ensuring smooth approval processes</li><li>Collaborate with Sales on quoting major orders and provide insights on large accounts and product families</li><li>Maintain accurate and timely communication with customers, internal teams, and stakeholders to minimize discrepancies and ensure data integrity</li><li>Learn and develop knowledge of company products and applications</li><li>Participate in special projects and initiatives as needed</li></ul>
2026-04-17T00:00:00Z

Senior Credit Analyst

Edison, NJ
onsite
Permanent
110000 - 115000 USD / Yearly
100,000 - 115,000 benefits:<ul><li>hybrid</li><li>health</li><li>dental</li><li>vision</li><li>paid time off</li></ul>Hybrid Opportunity: 3 Days in Office / 2 Days RemoteAre you dynamic and detail-oriented with 4+ years of experience in Commercial Real Estate (CRE) and Commercial & Industrial (C&I) lending? Do you thrive in a collaborative environment where your analytical skills and strategic insights make a measurable impact? If so, we have the perfect opportunity for you!Position Overview:Our regional banking client in Edison is seeking a Senior Credit Analyst to join the company and play a pivotal role in evaluating, analyzing, and structuring complex credit opportunities. In this position, you’ll assess and support a diverse portfolio of CRE and C&I loans, ensuring sound financial decision-making aligned with the bank’s strategic objectives.What You’ll Do:<ul><li>Conduct detailed credit analysis, including financial statement reviews, cash flow projections, and risk assessments, for CRE and C&I loan applicants.</li><li>Prepare clear and concise credit memos and recommendations for loan committees.</li><li>Monitor and manage loan portfolios to ensure credit quality and compliance with banking regulations.</li><li>Collaborate with Relationship Managers and other internal teams to provide tailored solutions for clients.</li><li>Stay updated on market trends, industry developments, and regulatory changes impacting credit and lending practices.</li></ul>What is Required:<ul><li>Experience: 4+ years of hands-on experience in CRE and C&I lending.</li><li>Skills: Strong financial analysis, underwriting, and risk assessment capabilities; proficiency in relevant financial and banking systems.</li><li>Knowledge: Deep understanding of credit policies, loan structuring, and banking regulations.</li><li>Attributes: Excellent communication skills, a team-oriented mindset, and the ability to work effectively in a hybrid environment.</li></ul>Work Perks:<ul><li>Flexibility: Enjoy a hybrid schedule with 3 days in the office and 2 days working from home.</li><li>Growth-Oriented Culture: Join a company that values development and invests in your career.</li><li>Competitive Compensation: Market-leading salary and benefits package tailored to attract top talent.</li></ul>The company offers and excellent compensation and benefits plan with opportunity to advance your career. To apply email a resume to Robert Half. Or call Rich Singer, CPA at 848-202-7970 to discuss this excellent opportunity.
2026-04-03T00:00:00Z

Patient Service Representative

Bridgewater, NJ
onsite
Temporary
22 - 24 USD / Hourly
The Patient Service Representative is responsible for managing all aspects of a patient’s financial account. This role focuses on explaining financial information, verifying insurance coverage, educating patients on financial options, and ensuring accuracy and completeness of billing and documentation through follow‑up with patients and internal teams. Responsibilities:<ul><li>Conduct patient consultations to review financial responsibilities, explain financial policies, and set clear expectations regarding payment protocols</li><li>Verify and document patient insurance benefits and update patient progress notes</li><li>Provide patients with cost estimates for upcoming treatments</li><li>Collect estimated patient liabilities and accurately apply payments to patient accounts throughout the treatment plan</li><li>Allocate and post payments appropriately once cleared</li><li>Run and compile weekly reconciliation reports to ensure patient financial obligations are accurately tracked and fulfilled</li><li>Review patient accounts efficiently, identify outstanding balances, and follow up with finance teams on claims, insurance issues, and patient correspondence</li><li>Respond to patient calls and correspondence regarding billing questions, financial policies, and claims submissions</li><li>Exercise sound judgment and decision‑making to ensure accuracy, efficiency, and quality outcomes</li></ul>
2026-04-17T00:00:00Z