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19 results for Senior Customer Service Specialist in Edison, NJ

Customer Support Specialist

Bethlehem, PA
onsite
Temporary to Hire
24 - 27 USD / Hourly
Robert Half is seeking a detail-oriented and customer-focused Sales Support Specialist to join a local team. In this role, you will provide administrative and operational support to the sales team, help maintain strong client relationships, and ensure the smooth execution of sales processes. The ideal candidate is highly organized, responsive, and comfortable working in a fast-paced environment. Key Responsibilities:<ul><li>Provide day-to-day support to the sales team with administrative tasks and account coordination</li><li>Prepare quotes, proposals, presentations, and sales-related documentation</li><li>Process orders, track shipments, and help resolve order or billing issues</li><li>Maintain accurate customer and sales data in CRM and internal systems</li><li>Respond to customer inquiries and route requests to the appropriate team members</li><li>Coordinate meetings, appointments, and follow-up communications for sales representatives</li><li>Assist with reporting, pipeline tracking, and sales performance metrics</li><li>Support contract management, renewals, and onboarding documentation as needed</li><li>Collaborate with internal departments including customer service, operations, and finance to ensure timely service delivery</li></ul>
2026-08-10T00:00:00Z

Customer Experience Specialist

Parsippany, NJ
remote
Temporary to Hire
35.625 - 41.25 USD / Hourly
We are looking for a Customer Experience Specialist to join a manufacturing organization in a contract capacity with permanent potential. This position focuses on strengthening the customer journey by combining technical training, call center oversight, and parts support into a consistent service experience. The role will work across customer-facing teams to ensure accurate product knowledge is shared effectively and that service interactions are handled with professionalism, clarity, and responsiveness. Responsibilities:• Design and deliver product and technical training programs for sales personnel and field service teams using current and reliable equipment information.• Organize and facilitate instructor-led learning sessions.• Monitor daily call center activity and provide guidance that helps resolve customer questions, technical concerns, and service-related issues effectively.• Partner with leadership to improve service quality across customer support, technical assistance, and parts-related interactions.• Support parts operations by helping maintain inventory accuracy, workflow consistency, and timely response to internal and external requests.• Provide hands-on troubleshooting assistance for equipment and connectivity concerns reported by customers or internal staff.• Review support trends and customer feedback to identify opportunities for stronger training content and better service outcomes.• Communicate with customers and cross-functional teams through phone and email channels to ensure issues are documented, addressed, and followed through to resolution.
2026-08-10T00:00:00Z

Customer Care Social Media Specialist

Woodbridge, NJ
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Customer Care Social Media Specialist to join a wholesale distribution organization. This hybrid opportunity offers a Long-term Contract assignment with a schedule that allows some flexibility, combining four days onsite with one remote workday each week. The person in this role will support customer-facing and administrative activities that help maintain service quality, coordinate internal operations, and protect the company’s brand experience. Responsibilities:• Organize and support recurring meetings for leadership and cross-functional groups by handling scheduling, meeting materials, communications, and follow-up documentation.• Maintain customer service and satisfaction records with accuracy, updating databases and coordinating with internal teams and external partners as needed.• Respond to customer-related issues by tracking concerns, assisting with resolution activities, and preparing correspondence for agencies or other outside parties.• Process service-related administrative tasks such as fulfillment requests, documentation updates, and other operational support tied to customer care programs.• Help manage office coordination needs, including supply monitoring, workspace organization, and onboarding preparation for incoming team members.• Provide calendar support and assist with travel planning and conference call arrangements for stakeholders when required.• Handle sensitive situations with sound judgment and professionalism, especially when matters may affect customer relationships or public perception.• Contribute to special projects and offer flexible support during occasional evening or weekend business needs.
2026-08-10T00:00:00Z

Customer Service Representative

Levittown, PA
onsite
Temporary to Hire
20 - 20 USD / Hourly
We are looking for an experienced Customer Service Representative to support prospective and existing clients from our Delaware location. This contract opportunity is ideal for someone who enjoys guiding customers toward the right business solutions while delivering a thoughtful and responsive service experience. The person in this role will balance relationship building, order support, and accurate recordkeeping in a fast-moving environment while working closely with a collaborative team. Responsibilities:• Engage with prospective customers to understand their goals and recommend services that align with their needs• Provide a high-quality service experience by building trust, addressing questions, and following through on customer requests• Enter and manage customer orders accurately using company systems and standard workflows• Maintain complete and up-to-date client information to support service accuracy and ongoing communication• Partner with colleagues across the team to create a consistent and seamless customer journey• Keep current on service offerings, product details, and relevant industry information to support informed conversations• Contribute to individual and team performance targets while maintaining strong customer satisfaction outcomes• Organize daily priorities effectively and handle multiple assignments efficiently in a high-volume setting
2026-07-30T00:00:00Z

Customer Service Representative

Fairfield, NJ
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support daily order management and customer communication for a Contract position based in Fairfield, New Jersey. In this role, you will coordinate order processing, respond to customer inquiries, and help ensure billing, shipping, and inventory records remain accurate and up to date. The ideal candidate brings strong attention to detail, a service-focused mindset, and the ability to manage multiple priorities in a fast-moving environment. Responsibilities: • Manage incoming customer orders by reviewing details, confirming product availability, and entering information accurately into internal systems. • Communicate with customers regarding order progress, shipment timing, freight costs, and other service-related updates in a timely manner. • Work closely with warehouse and operations teams to support accurate fulfillment, inventory alignment, and smooth order flow. • Prepare shipping documentation, including bills of lading, and provide freight estimates for outbound deliveries. • Handle claims related to damaged shipments and follow through on resolution steps and documentation. • Create and maintain sales transactions such as orders, invoices, and credit memos while preserving accurate records. • Organize customer, inventory, and transaction files using both electronic filing methods and cloud-based document storage. • Respond professionally to inbound calls, purchase orders, and customer messages while providing current inventory information as needed.
2026-07-31T00:00:00Z

Customer Service Representative

Teaneck, NJ
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a customer-focused Customer Service Representative to join an onsite team in New Jersey. This role is ideal for someone who delivers high-touch support, communicates clearly, and helps clients resolve billing and payment questions with professionalism and care. This is a Long-term Contract position supporting customers in a call center setting, with a strong emphasis on providing a high-quality service experience and accurate follow-through. Responsibilities: • Guide customers through payment portal use, including making payments online and setting up recurring payment options. • Respond to inbound inquiries related to billing, invoices, account balances, and payment concerns while maintaining a high standard of service. • Investigate customer issues, identify the source of payment or account discrepancies, and route complex matters to the appropriate team when necessary. • Record conversations, account changes, and issue outcomes thoroughly to ensure complete and accurate customer histories. • Partner with billing, credit, sales, operations, and customer support teams to resolve account-related questions efficiently. • Assist with accounts receivable follow-up, payment application questions, and inquiries involving credit status or account holds. • Support customers during the adoption of the payment platform by explaining updates and helping them complete key actions successfully. • Manage sensitive or escalated interactions calmly, using empathy, sound judgment, and solution-oriented communication. • Share recurring service trends, customer pain points, and process concerns with leadership to improve the overall client experience.
2026-08-07T00:00:00Z

Customer Service Representative

Dayton, NJ
onsite
Permanent / Full Time
45000 - 55000 USD / Yearly
We are looking for a Customer Service Representative to support daily customer interactions and order coordination in the South Brunswick, New Jersey area. This role focuses on delivering responsive service, managing order-related activity, and working closely with internal teams to keep shipments and customer requests on track. The ideal candidate is organized, communicative, and comfortable handling both administrative tasks and time-sensitive service issues in a fast-paced environment. PRIOR CUSTOMER SERVICE EXPERIENCE IN LOGISTICS OR WAREHOUSING ENVIRONMENT IS REQUIRED Responsibilities:• Manage incoming calls and emails from customers, providing accurate updates, answering questions, and ensuring a high-quality service experience.• Enter and process purchase orders with attention to detail, confirming information is complete and ready for fulfillment.• Work with dispatch and warehouse personnel to help schedule outbound shipments and support on-time delivery performance.• Monitor order progress and coordinate with internal teams to address delays, inventory concerns, or service exceptions.• Investigate customer concerns and resolve issues promptly, using sound judgment to reach practical solutions.• Maintain customer records, shipment details, and service documentation through timely and accurate data entry.• Support inventory-related communication by checking product availability and relaying necessary updates to customers and team members.• Assist with the preparation and distribution of customer-facing materials such as brochures or other informational content.
2026-07-27T00:00:00Z

Customer Service Representative

Neptune, NJ
onsite
Permanent / Full Time
41600 - 49920 USD / Yearly
We are looking for a customer-focused individual to support clients and partners with timely, accurate service in New Jersey. This position plays an important role in managing inquiries, guiding orders through completion, and helping customers feel confident in the products and services offered. The ideal candidate brings strong communication skills, sound judgment, and the ability to work collaboratively in a fast-moving environment while maintaining a positive brand experience.Salary:$20 - $24 / HourBenefits:MDV, PTO, 401kResponsibilities:• Manage customer interactions across multiple service channels, including order coordination, issue resolution, shipment communication, pricing updates, confirmation notices, and post-order follow-up.• Build strong knowledge of product lines to answer questions clearly and provide reliable guidance tailored to customer needs.• Partner with internal teams such as sales, operations, and related departments to address concerns efficiently and deliver a seamless customer experience.• Monitor recurring questions and service patterns, then share insights that can help improve processes, products, and overall support quality.• Foster lasting customer relationships by communicating effectively, responding with empathy, and creating a high level of trust with both new and existing accounts.• Prepare and distribute sales support resources, including training content and customer-facing tools that assist commercial and marketing efforts.• Represent the organization and its portfolio of brands consistently by following communication standards and promoting a consistent, customer-centric image.• Contribute to business support activities that may include updates tied to operational or system changes when needed to maintain service continuity.
2026-08-10T00:00:00Z

Customer Service Representative

Jersey City, NJ
onsite
Temporary / Contract
15.0385 - 19 USD / Hourly
We are looking for a Customer Service Representative to support customer interactions for a leading organization in the Gambling Industries sector based in Jersey City, New Jersey. This Long-term Contract opportunity is ideal for someone who excels in a fast-paced call center setting and takes pride in delivering attentive, solutions-focused service. The person in this role will handle a high volume of customer inquiries, accurately process orders, and create positive experiences across both inbound and outbound communications. Responsibilities: • Manage incoming customer calls with professionalism, providing timely answers, guidance, and issue resolution. • Place outbound calls as needed to follow up on requests, confirm details, or provide updates to customers. • Enter orders and service-related information into internal systems with a high degree of accuracy and attention to detail. • Address a range of customer concerns by listening carefully, identifying needs, and offering appropriate solutions. • Maintain clear and thorough records of customer interactions, transactions, and next steps. • Work efficiently in a call center environment while meeting service expectations and quality standards. • Escalate complex issues to the appropriate teams when additional support or specialized handling is required.
2026-08-10T00:00:00Z

Customer Service Representative

Bridgewater, NJ
onsite
Temporary / Contract
22 - 26 USD / Hourly
We're seeking a Customer Service Representative who enjoys building relationships, solving problems, and keeping orders moving from start to finish. This long-term contract opportunity offers the chance to work closely with customers and cross-functional teams while making a direct impact on the customer experience. If you're someone who thrives on communication, enjoys staying organized, and takes pride in delivering exceptional service, this could be a great fit! <ul><li>Enter, process, and manage customer orders from receipt through completion</li><li>Coordinate with internal teams to confirm pricing, inventory availability, forecasts, and order status</li><li>Monitor open orders and make updates to meet customer requirements and delivery timelines</li><li>Maintain customer account information and prepare necessary sales documentation</li><li>Process returns, customer requests, and supporting documentation as needed</li><li>Respond to customer inquiries via phone and email, providing timely updates and issue resolution</li><li>Track inventory activity and assist with order replenishment planning</li><li>Identify process improvement opportunities and support special projects as assigned</li></ul>
2026-08-07T00:00:00Z

Customer Service Representative

Elmsford, NY
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a dependable Customer Service Representative to support daily customer interactions for a Contract position based in Elmsford, New York. This seasonal opportunity is expected to run through November and is ideal for someone who communicates clearly, stays organized, and provides attentive service in a fast-paced setting. The person in this role will assist customers by phone, manage order-related activity, and help ensure a smooth experience from initial inquiry through resolution. Responsibilities:• Handle a high volume of incoming customer calls while providing accurate, courteous, and timely assistance• Place outbound calls as needed to follow up on requests, clarify order details, or address service-related questions• Enter customer orders into internal systems with close attention to accuracy and completeness• Respond to questions about products, services, order status, and general account needs with attention to detail• Resolve routine customer concerns efficiently and escalate more complex issues to the appropriate team when necessary• Maintain clear and accurate records of customer interactions, updates, and order activity• Support schedule demands that may include weekday shifts and occasional Saturday coverage with an alternate weekday off• Contribute to a positive customer experience by balancing responsiveness, consistency, and attention to detai
2026-08-10T00:00:00Z

Customer Service Representative

East Rutherford, NJ
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Customer Service Representative to join a team in East Rutherford, New Jersey in a contract-to-permanent capacity. This role focuses on delivering responsive support to customers, coordinating closely with sales, logistics, and other internal partners to keep orders moving efficiently. The ideal candidate brings strong communication skills, sound judgment, and a service-driven approach to managing quotes, orders, and post-order inquiries. Responsibilities: • Serve as a primary point of contact for customer inquiries across multiple product lines, providing timely and attentive support throughout the sales cycle. • Develop strong working relationships with customers by addressing questions, setting clear expectations, and following through on commitments. • Prepare accurate pricing quotations and coordinate with internal teams to ensure requests are completed within expected timeframes. • Enter customer orders into company systems with close attention to detail and confirm order information to support smooth processing. • Partner with the sales organization by supplying quote assistance, delivery updates, and order-related reporting as needed. • Oversee day-to-day order activity, including confirmations, shipment updates, backorder communication, and status follow-up with customers. • Investigate and resolve issues involving orders, deliveries, invoices, and returns by working across operations, supply chain, and logistics functions. • Support shipping operations by preparing documentation, verifying accuracy, and returning completed paperwork to the warehouse on schedule. • Conduct routine customer check-ins, document follow-up items, and monitor action plans to help maintain a high level of service. • Handle inbound customer communications and assist with outbound follow-up related to order updates, service questions, and issue resolution.
2026-08-10T00:00:00Z

Customer Service & Order Processing Representative

Edison, NJ
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a detail-oriented Customer Service & Order Processing Representative to support daily order management and customer coordination for a manufacturing organization in Iselin, New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who thrives in a fast-paced operations environment and can balance customer communication, order accuracy, and shipment follow-through. The person in this role will work closely with sales, warehouse, and logistics partners to help ensure orders move efficiently from entry through delivery. Responsibilities:• Enter and maintain customer orders accurately in the company system, ensuring all details are complete and up to date.• Arrange transportation and determine appropriate shipping methods to support timely order fulfillment.• Partner with warehouse personnel and customers to coordinate shipment schedules, delivery updates, and order status communication.• Investigate freight damage issues and submit claims documentation when products are affected during transit.• Provide day-to-day support to the sales team and customers by answering questions, resolving order-related concerns, and following up on open items.• Handle administrative support tasks that contribute to smooth office and operations workflow.• Monitor multiple active orders at once while maintaining strong attention to detail and meeting deadlin
2026-08-07T00:00:00Z

Customer Service & Order Processing Representative

Woodbridge, NJ
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a dependable Customer Service & Order Processing Representative to support daily order management and customer coordination for a manufacturing organization. This contract opportunity with permanent potential is ideal for someone who thrives in a fast-paced environment, enjoys working across customer service, logistics, and administrative functions, and takes pride in accuracy. In this role, you will help ensure orders move smoothly from entry through shipment while maintaining clear communication with internal teams and customers. Responsibilities:• Enter and maintain customer orders accurately in the company’s order management system, ensuring all details are complete and up to date.• Arrange transportation for outbound shipments and confirm routing aligns with delivery requirements and timelines.• Work closely with warehouse personnel and customers to coordinate shipment schedules, order status updates, and delivery expectations.• Investigate transit-related issues and submit claims for damaged goods when needed, following established procedures.• Provide day-to-day support to the sales and operations teams by responding to order-related questions and resolving routine service matters.• Handle a range of office support activities, including administrative tasks that contribute to efficient department operations.• Track multiple open orders at once and follow through on outstanding items to help keep fulfillment on schedule.
2026-08-06T00:00:00Z

Call Center Specialist

Woodbridge, NJ
onsite
Temporary to Hire
15.8365 - 18.337 USD / Hourly
We are looking for a Call Center Specialist to join a busy team in New Jersey in a contract-to-permanent capacity. This role combines customer communication, order coordination, and accurate record management to support storage, shipping, and inventory activity. The ideal candidate is organized, responsive, and comfortable handling multiple requests while delivering a high level of service to customers and internal partners. Responsibilities: • Manage customer inquiries related to storage requests, shipment activity, inventory status, and order support through timely and clear communication. • Enter, update, and maintain inventory and shipping information in Excel and company systems with a high degree of accuracy. • Work closely with warehouse teams, carriers, dealers, and installers to help ensure pickups, deliveries, and related services stay on schedule. • Provide customers with shipment updates, tracking details, and status information throughout the order lifecycle. • Review incoming and outgoing inventory records to confirm item details are correct and warehouse documentation remains current. • Assist in arranging deliveries, returns, pickups, and storage coordination based on customer needs and operational timelines. • Address service issues involving transportation, inventory discrepancies, or fulfillment concerns by identifying practical solutions. • Prepare reports, shipping paperwork, and operational records that support day-to-day shipping and receiving activities.
2026-08-10T00:00:00Z

Medical Customer Service Rep

Jersey City, NJ
onsite
Temporary / Contract
24.7 - 28.6 USD / Hourly
We are looking for a Medical Customer Service Rep to support healthcare provider engagement and medical record coordination across Jersey City, New Jersey. This Long-term Contract opportunity is ideal for someone who is confident working directly with physician practices, managing outreach activities, and keeping sensitive information organized in a fast-paced insurance environment. The person in this role will help strengthen provider relationships, support record collection efforts, and contribute to efficient field-based operations while maintaining compliance standards. Responsibilities: • Build strong working relationships with physician offices, practice administrators, and medical records contacts to support ongoing collaboration. • Coordinate the collection of medical documentation from healthcare providers and follow through to ensure records are obtained accurately and on time. • Plan and complete in-person visits within the assigned territory to support outreach efforts and address provider needs directly. • Partner with internal teams to troubleshoot retrieval challenges, resolve service issues, and improve day-to-day operational results. • Maintain accurate activity logs, status updates, and supporting documentation to monitor progress and ensure visibility across workflows. • Identify recurring barriers and recommend practical improvements that enhance operational efficiency and consistency. • Contribute to the development of repeatable processes and best practices that support scalable field operations. • Handle all interactions and documentation in accordance with organizational policies, privacy expectations, and compliance requirements.
2026-07-28T00:00:00Z

Client Account Specialist

New York, NY
onsite
Permanent / Full Time
75000 - 95000 USD / Yearly
We are looking for an Accounting Specialist to support billing operations for a client-focused services environment in New York City. This role is well suited for an early-career candidate who brings strong attention to detail, sound judgment, and a thoughtful approach to client service. The position offers a hybrid schedule with regular onsite collaboration and the opportunity to build expertise within a structured, client-facing accounting function. Responsibilities:• Prepare, review, and distribute accurate client invoices in accordance with billing guidelines and internal deadlines.• Monitor account activity, research discrepancies, and resolve billing issues by coordinating with internal teams and client contacts.• Maintain organized billing records and ensure data is entered correctly within computerized billing platforms.• Generate billing statements and supporting documentation to provide clients with clear, timely account information.• Follow up on outstanding balances and assist with collection efforts in a thorough and service-oriented manner.• Support routine account analysis by identifying trends, exceptions, and items requiring further review.• Contribute to process continuity by adapting to billing system updates and related workflow changes as needed.
2026-08-10T00:00:00Z

Customer Success Team Lead

New York, NY
onsite
Permanent / Full Time
66000 - 87000 USD / Yearly
We are looking for a Customer Success Team Lead to guide a frontline support team and help deliver an outstanding experience for customers in New York, New York. This position is suited for a hands-on leader who can coach team members, address complex service concerns, and keep daily operations running efficiently. The ideal candidate brings a strong customer focus, sound judgment, and the ability to foster a collaborative, high-accountability environment. Responsibilities:• Guide and support customer success representatives throughout daily operations, offering coaching that improves service quality and team performance.• Oversee incoming work queues and service activity to help the team meet response expectations and maintain consistent coverage.• Manage complex or escalated customer situations, working toward prompt and well-considered resolutions.• Evaluate customer interactions and written records to promote accuracy, compliance, and strong service standards.• Assist with training efforts for both new hires and current staff, reinforcing procedures and encouraging ongoing development.• Recognize recurring service challenges or workflow inefficiencies and share actionable observations with leadership.• Coordinate with internal partners to resolve issues, streamline support activities, and improve the customer experience.• Set a positive example through dependable leadership, professionalism, and a strong commitment to customer care. If this person is you, please apply today!
2026-07-24T00:00:00Z

Customer Service Returns Associate

Bridgewater, NJ
onsite
Temporary / Contract
24 - 27 USD / Hourly
We are looking for a Customer Service Returns Associate for a great long-term contract opportunity. This position is ideal for someone who enjoys helping customers, solving problems, and keeping processes organized. The role focuses on supporting return-related requests, coordinating with internal teams, and ensuring transactions are handled accurately and efficiently. Responsibilities:• Oversee return authorization cases from initial request through final resolution using company systems and established service procedures.• Investigate return-related questions by working closely with teams such as Sales and Accounting to confirm details, resolve discrepancies, and maintain accurate records.• Coordinate the movement of returned or exchanged products between customers, internal operations, and affiliated business units while keeping Logistics informed of required actions.• Respond to customer inquiries in a clear and detail-oriented manner through verbal and written communication, providing timely updates on return status and next steps.• Enter, update, and maintain transaction data within ERP and customer service platforms to support accurate processing and reporting.• Track inventory-related return activity and help ensure product movements are documented correctly across departments.• Balance multiple service requests at once by prioritizing urgent matters, following through on outstanding items, and meeting daily operational expectations.
2026-08-07T00:00:00Z