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19 results for Senior Business Systems Analyst in Edison, NJ

Senior Business Analyst

New York, NY
onsite
Permanent / Full Time
150000 - 170000 USD / Yearly
A fast-growing, VC-backed Fintech is currently looking for a Senior Business Analyst to join its team. This is a rare opportunity to join at the ground floor and help shape the future of decentralized financial infrastructure. This role is ideal for a structured, detail-oriented consultant or implementation specialist who loves being in the trenches of functional delivery. You'll partner closely with the CEO and cross-functional teams to design workflows, define requirements, operationalize processes, and serve as the connective tissue across the organization. Responsibilities will include:· Lead requirements gathering via workshops, user interviews, and structured analysis· Develop crisp functional specifications, workflows, business rules, and front-end behavior docs· Map as-is/to-be processes and run gap analyses to improve efficiency and user experience· Facilitate client workshops and translate insights into requirements, decision logs, and product direction· Own UAT strategies, test cases, defect triage, and release readiness validation· Create training materials and support both internal and client onboarding· Drive alignment with product, engineering, UX, QA, and client-facing teams· Maintain project plans, risks, timelines, and cross-functional communication For immediate consideration please contact Alex.Muzaurieta@roberthalf.
2026-07-01T00:00:00Z

Senior Systems Engineer

Brooklyn, NY
onsite
Temporary to Hire
45 - 65 USD / Hourly
FULLY ONSITE REQUIRED- 5 DAYS IN OFFICE- BROOKLYN Top Required Skills<ol><li>Virtualization, server infrastructure, and enterprise storage systems (VMware, Hyper-V, Azure, Windows Server)</li><li>Automation, monitoring, scripting, and RMM platforms (NinjaOne and similar MSP tools)</li><li>Network architecture and security including routing, switching, VLANs, VPNs, firewalls, and wireless infrastructure</li></ol> Key Responsibilities:- Design, deploy, and support virtualization, server, storage, networking, and cloud infrastructure- Configure and optimize enterprise storage, replication, backup, and disaster recovery solutions- Implement, maintain, and improve automation, monitoring, and RMM platforms including NinjaOne- Manage and support hybrid cloud environments integrating on-premises infrastructure with Azure, AWS, and Microsoft 365 services- Troubleshoot and resolve complex infrastructure, networking, virtualization, cloud, and performance issues- Configure and support routing, switching, VLANs, VPNs, firewalls, and wireless networking solutions Required Skills:- Strong experience designing and supporting virtualization platforms, enterprise storage systems, and high-availability infrastructure- Strong experience supporting cloud platforms including Microsoft Azure, Amazon Web Services (AWS), and Microsoft 365 environments- Strong understanding of network architecture, switching, routing, VLANs, VPNs, firewalls, wireless infrastructure, and WAN connectivity across enterprise networking platforms including Cisco, Ubiquiti, Peplink, and similar technologies- Experience with automation, monitoring, scripting, and RMM platforms such as NinjaOne and other MSP-focused tools- Strong troubleshooting and problem-solving skills across servers, storage, networking, and cloud environments Preferred Experience:- Familiarity with high-availability, replication, and business continuity strategies- Experience working in MSP or multi-client environments- Experience supporting both cloud and on-premises infrastructure
2026-06-09T00:00:00Z

ERP Systems Analyst (SAP Business One / B1)

Mahwah, NJ
onsite
Permanent / Full Time
90000 - 110000 USD / Yearly
The ERP Systems Analyst will provide support for SAP Business One (SAP B1) and related business systems to ensure optimal performance, functionality, and user adoption. This role is responsible for end-user support, training, documentation, reporting, system maintenance, and assisting with ongoing ERP initiatives. The ideal candidate will possess strong technical, analytical, and communication skills, along with a solid understanding of business processes and ERP systems. Key Responsibilities:<ul><li>Provide primary support for SAP Business One and related business applications.</li><li>Develop user training materials, including written documentation, how-to guides, and instructional videos.</li><li>Onboard and train new users across multiple business systems.</li><li>Deliver one-on-one support and guidance to users on system functionality and best practices.</li><li>Learn and maintain knowledge of database structures and relationships that support ERP operations.</li><li>Document, analyze, and improve business processes and workflows related to ERP systems.</li><li>Develop a strong understanding of organizational business operations and system dependencies.</li><li>Assist with system implementations, upgrades, enhancements, and customizations.</li><li>Maintain and validate business data and reporting through tools such as SSRS, Crystal Reports, and Excel Report Builder.</li><li>Participate in special projects, process improvement initiatives, and other assignments as needed.</li></ul>
2026-06-15T00:00:00Z

Senior IT Consultant

New York, NY
onsite
Permanent / Full Time
90000 - 120000 USD / Yearly
We are looking for a Senior IT Consultant to join our team, supporting clients with technology-focused audit and advisory engagements. This role is ideal for someone who is detail oriented and can assess technology risk, strengthen control environments, and deliver practical recommendations that support business value. The position offers the opportunity to work across evolving areas such as cybersecurity, cloud platforms, data governance, enterprise applications, and emerging automation tools while partnering with stakeholders at multiple levels. Responsibilities: • Lead technology audit and advisory engagements by assessing IT risks, reviewing control design and effectiveness, and delivering clear conclusions for clients. • Develop thorough audit documentation, including process narratives, flowcharts, testing approaches, control evaluations, and final reports that support actionable recommendations. • Evaluate compliance with Sarbanes-Oxley requirements and other applicable control standards, with particular attention to technology-dependent processes and supporting evidence. • Analyze environments involving cybersecurity, cloud solutions, privacy, disaster recovery, data governance, systems development, and major enterprise platforms to identify control gaps and improvement opportunities. • Use data analysis, automation, and emerging technologies to improve audit execution, increase insight, and enhance the efficiency of testing procedures. • Communicate complex technology issues, audit observations, and risk implications to client teams and executive stakeholders in a clear and business-focused manner. • Mentor entry-level team members through review, coaching, and day-to-day guidance while helping coordinate work across engagement teams. • Build strong client relationships by understanding business objectives, organizing findings effectively, and presenting practical recommendations that align with operational needs.
2026-07-01T00:00:00Z

Business Analyst

Princeton, NJ
onsite
Permanent / Full Time
80000 - 130000 USD / Yearly
We are seeking an experienced Business Analyst with a strong background in the Property & Casualty Insurance industry to support complex technology initiatives. This role will partner with business stakeholders, technical teams, and third-party vendors to gather, analyze, and document functional requirements for underwriting, claims, and data-focused projects.The ideal candidate brings deep knowledge of the P&C insurance domain, particularly underwriting operations and policy administration, along with strong technical analysis skills and the ability to translate business needs into clear requirements.Key Responsibilities:<ul><li>Gather, analyze, and document business and functional requirements for complex IT projects.</li><li>Work closely with business users, developers, architects, QA teams, infrastructure teams, and software vendors to ensure requirements are clearly defined and delivered on time.</li><li>Support initiatives related to underwriting, claims applications, data integration, and data quality.</li><li>Translate business processes and needs into detailed functional specifications, workflows, and use cases.</li><li>Partner with stakeholders to improve system functionality and support business objectives across the insurance policy lifecycle.</li><li>Assist with requirements validation, testing support, and issue resolution throughout the project lifecycle.</li><li>Identify opportunities where technology can improve operational efficiency and business outcomes.</li></ul>
2026-06-09T00:00:00Z

Business Analyst

New York, NY
remote
Temporary / Contract
45 - 50 USD / Hourly
We are looking for a Contract Business Analyst to support supply chain and operations initiatives in New York, NY. This role partners closely with procurement, logistics, warehousing, and technology teams to turn operational challenges into practical reporting and data solutions. The ideal candidate combines strong business analysis capabilities with hands-on experience in analytics tools, process evaluation, and cross-functional collaboration. This position is well suited for someone who can connect business priorities with actionable insights in a complex outsourced operating environment. Responsibilities:• Partner with supply chain, procurement, logistics, and warehouse stakeholders to gather needs, define priorities, and translate operational goals into clear analytical requirements.• Build and refine dashboards, reports, and performance views that improve visibility into inventory movement, partner performance, and service outcomes across the network.• Evaluate current workflows, identify process gaps, and recommend improvements that strengthen data accuracy, reporting consistency, and decision-making.• Work with technology and data teams in an Agile environment to document user stories, clarify acceptance criteria, and support solution delivery.• Perform document review and business process analysis to ensure requirements, metrics, and reporting logic are aligned with operational objectives.• Monitor data quality issues, investigate discrepancies, and help establish controls that improve trust in supply chain and operations reporting.• Facilitate communication between business users and technical teams to ensure solutions are practical, scalable, and aligned with business expectations.• Support ongoing analytics initiatives by applying structured problem-solving and gap analysis to uncover trends, risks, and improvement opportunities.
2026-07-01T00:00:00Z

Business Analyst

New York, NY
onsite
Temporary / Contract
45 - 55 USD / Hourly
We are looking for a Business Analyst to support complex initiatives within the financial services sector in New York, New York. This Long-term Contract position focuses on defining business needs, shaping clear functional documentation, and partnering with technical and business teams to deliver effective solutions. The role requires someone who can connect stakeholder expectations with system capabilities while helping projects stay organized, well-documented, and aligned with delivery goals. Responsibilities: • Gather and define business and system needs by working closely with stakeholders to clarify objectives, constraints, and expected outcomes. • Produce well-structured requirement documents, functional specifications, and supporting analysis artifacts that guide project execution. • Convert operational needs and technical concerns into practical, clearly documented solutions for project teams and business partners. • Maintain oversight of requirement changes, facilitate review sessions, and ensure approvals are captured throughout the project lifecycle. • Develop and update process models, domain analysis materials, wireframes, business rules, and related documentation to support solution design. • Contribute to multiple project efforts by tracking scope, updating key documents, monitoring priorities, and supporting timely completion of milestones. • Partner with designers, architects, and testing teams to confirm that proposed solutions and test coverage remain consistent with approved requirements. • Coordinate and execute user acceptance testing activities, including validation of results and follow-up on identified issues. • Support detailed systems design work by defining configuration needs, functional behavior, and data migration rules where required. • Build effective working relationships with internal stakeholders, customers, and external partners while escalating risks or blockers through appropriate channels.
2026-06-30T00:00:00Z

Sr. Financial Analyst

Bethlehem, PA
onsite
Permanent / Full Time
120000 - 135000 USD / Yearly
We are looking for a Senior Financial Analyst to join a high-performing finance team in Pennsylvania. In this role, you will work closely with operations leaders and senior management to deliver planning support, performance insights, and financial guidance that shape business decisions. This opportunity is well suited for someone in finance who enjoys combining analytical depth with cross-functional partnership in a manufacturing setting. Responsibilities: • Develop a strong command of the company’s operating model, product portfolio, and key financial drivers to improve analysis and recommendations. • Collaborate with plant and business leaders to evaluate performance trends, model scenarios, and support informed decision-making. • Interpret operating and financial data to identify meaningful trends, explain business results, and recommend practical actions. • Monitor key performance indicators, investigate variances against budget and forecast, and prepare concise monthly performance commentary. • Assess the financial impact of cost improvement initiatives and track results against expected savings. • Create monthly reporting packages and presentation materials for leadership, highlighting risks, opportunities, and emerging priorities. • Contribute to the annual budgeting and forecasting cycle through detailed analysis, forecasting support, and executive-ready presentations. • Support product cost updates, capital investment evaluations, and business cases tied to process improvements, new offerings, capacity needs, or acquisition activity. • Build and maintain financial models and deliver ad hoc analysis to support strategic and operational initiatives across the organization.
2026-06-05T00:00:00Z

Sr. Financial Analyst

Union City, NJ
onsite
Permanent / Full Time
100000 - 130000 USD / Yearly
Benefits:<ul><li>bonus </li><li>full health coverage</li><li>retirement benefits </li><li>comprehensive PTO.</li></ul>Global Manufacturer in Jersey City area has immediate need for a Senior Financial Analyst to join tenured team. This is a newly created role as a result of company growth that will have high visibility throughout the organization and report directly to the CFO. The Senior Financial analyst will be a strategic partner responsible for driving financial performance and supporting executive decision making. The Senior Financial Analyst will focus on optimizing capital and resource use to plan for growth and evaluate investments with a high volume manufacturing environment. Responsibilities:<ul><li>Manage monthly, quarterly, and annual financial planning and reporting for assigned business units.</li><li>Conduct variance analysis of actual results versus forecasts for P&L, Balance Sheet, and Free Cash Flow (FCF) to drive accountability.</li><li>Develop and maintain complex financial models for scenario analysis, long-range planning, and capital expenditures.</li><li>Lead budgeting and forecasting processes in partnership with cross-functional teams.</li><li>Prepare executive-ready presentations and reports for senior leadership.</li><li>Standardize FP&A processes and tools to drive continuous improvement and efficiency.</li></ul>
2026-07-01T00:00:00Z

Sr. Financial Analyst

Jersey City, NJ
onsite
Permanent / Full Time
90000 - 105000 USD / Yearly
We are looking for a Senior Financial Analyst to join a high-impact finance team supporting a large-scale insurance business in Jersey City, New Jersey. This role will partner closely with leaders across finance, marketing, sales, and business operations to deliver meaningful analysis, improve forecasting accuracy, and guide strategic decisions. The ideal candidate brings strong planning and modeling experience, confidence working with complex data, and the ability to translate financial results into clear business insights. This is a hybrid role with room to grow! Responsibilities:• Build and maintain financial forecasts, budgets, and long-range plans to support business performance and strategic objectives.• Develop detailed financial models and variance analyses that explain results, identify trends, and highlight key risks and opportunities.• Partner with cross-functional stakeholders, including leadership, marketing, sales, and business unit teams, to provide actionable financial insights.• Analyze large, unstructured data sets to uncover performance drivers and present findings in a concise, decision-oriented format.• Support month-end activities by assisting with close-related analysis, journal entry review, and interpretation of income statement impacts.• Oversee reporting and analysis for a significant profit and loss portfolio and associated operating expenses, ensuring accuracy and transparency.• Create dashboards, reports, and presentations using Excel and other analytical tools to communicate results to senior leadership.• Contribute to ad hoc financial projects and business reviews by delivering timely, data-driven recommendations.• Collaborate with team members across the finance organization to improve planning processes and strengthen overall reporting quality.
2026-06-29T00:00:00Z

Senior Software Project Manager

Feasterville-Trevose, PA
onsite
Permanent / Full Time
100000 - 120000 USD / Yearly
We are looking for an experienced Senior Software Project Manager to guide complex software initiatives in Feasterville-Trevose, Pennsylvania. This role brings together cross-functional teams, aligns business goals with technical execution, and keeps delivery on track from initial planning through launch and ongoing support. The ideal candidate combines strong project leadership with a practical understanding of software delivery methods and clear communication across technical and non-technical audiences. Responsibilities: • Direct software projects across the full delivery lifecycle, from early discovery and roadmap development to release coordination and post-launch follow-up. • Partner with product leaders, engineers, designers, quality teams, business partners, and clients to establish objectives, define outcomes, and confirm priorities. • Build and maintain detailed delivery plans that outline timelines, sprint cadence, milestones, staffing needs, and key dependencies. • Oversee scope management by reviewing requested changes, assessing impact, securing alignment, and sharing updates with affected stakeholders. • Convert business objectives into well-defined user stories, functional tasks, and measurable acceptance standards for delivery teams. • Monitor progress against plans, surface risks and impediments early, and provide regular status reporting to leadership and project stakeholders. • Lead Agile team ceremonies such as sprint planning sessions, backlog refinement, daily check-ins, reviews, and retrospectives to support consistent execution. • Coordinate testing efforts, release preparation, deployment readiness, and production launch activities to support successful software delivery. • Maintain thorough project records, including decisions, action items, requirements, dependencies, risk logs, and release-related documentation. • Identify opportunities to improve delivery practices, team collaboration, and project management processes across cross-functional groups.
2026-06-24T00:00:00Z

Lead Business Analyst

New York, NY
onsite
Permanent / Full Time
120000 - 150000 USD / Yearly
We are looking for an experienced Lead Business Analyst to drive business analysis efforts for technology initiatives serving government organizations in New York, New York. This role will translate operational needs into practical solutions, improve service delivery through process and system enhancements, and partner closely with technical and business teams to support successful implementation and adoption. The ideal candidate brings strong public sector insight, structured analytical methods, and the ability to guide stakeholders through complex transformation initiatives. Responsibilities: • Lead discovery sessions, stakeholder interviews, and working meetings to define operational goals, document current challenges, and clarify business priorities. • Produce clear analysis artifacts such as business requirements documents, functional specifications, user stories, process maps, and acceptance criteria to support delivery teams. • Evaluate existing workflows and recommend improvements that increase efficiency, strengthen citizen-facing services, and support better organizational outcomes. • Partner with cross-functional teams to align business objectives with application development, enterprise platforms, integrations, and cloud-based solutions. • Support the full software development life cycle by contributing to planning, requirements refinement, solution validation, and implementation readiness. • Create and coordinate test scenarios, oversee user acceptance testing activities, and monitor defects or enhancement items through resolution. • Act as the primary liaison among business units, technology teams, and external partners to maintain shared understanding and project momentum. • Develop training materials, facilitate end-user education sessions, and encourage effective adoption of new tools, processes, and reporting capabilities.
2026-06-17T00:00:00Z

Senior Manager, Data & Analytics

Cedar Knolls, NJ
onsite
Permanent / Full Time
125000 - 150000 USD / Yearly
We are seeking a strategic and technically strong Senior Manager, Data & Analytics to lead the development of a connected data ecosystem that transforms complex information into actionable business insights. Based in Morris County, NJ, this role will integrate data from commercial, digital, operational, and customer-facing channels to improve decision-making and drive business performance. The ideal candidate combines advanced analytical expertise with strong business acumen and can lead both hands-on execution and long-term strategy. Responsibilities Enterprise Data Strategy & Integration<ul><li>Design and manage a unified data ecosystem integrating sales, marketing, CRM, web analytics, and operational data.</li><li>Develop scalable data models and frameworks that provide full-funnel visibility from acquisition through retention and revenue.</li><li>Establish governance, validation, and data quality standards to ensure accuracy and consistency.</li></ul>Advanced Analytics & Decision Science<ul><li>Develop scoring models, segmentation frameworks, and prioritization methodologies to identify growth opportunities.</li><li>Conduct statistical analysis, correlation studies, predictive modeling, and causal inference to uncover performance drivers.</li><li>Build attribution models to measure marketing and sales effectiveness.</li><li>Translate analytical findings into actionable business recommendations and strategic decision frameworks.</li></ul>Performance Optimization & Measurement<ul><li>Create measurement frameworks spanning awareness, engagement, conversion, retention, and customer lifetime value.</li><li>Identify opportunities and friction points throughout the customer journey.</li><li>Define, monitor, and optimize KPIs aligned with business growth objectives.</li></ul>Data Quality & Architecture<ul><li>Serve as the primary authority on data integrity, quality, completeness, and usability.</li><li>Develop methodologies for evaluating and scoring incoming datasets.</li><li>Design and document enterprise data architecture, data flows, schemas, and business logic.</li><li>Standardize key metrics, benchmarks, cohorts, scoring systems, and performance targets.</li></ul>Experimentation & Insights<ul><li>Develop testing and experimentation frameworks to evaluate strategic initiatives.</li><li>Design learning agendas, hypotheses, test panels, and measurement criteria.</li><li>Perform statistical validation, significance testing, outlier detection, and impact analysis.</li><li>Deliver scalable reporting solutions and narrative-driven insights that support decision-making and execution.</li></ul>Strategic Leadership<ul><li>Partner with executive leadership on growth strategy, investment decisions, and performance optimization.</li><li>Model business scenarios, quantify trade-offs, and support prioritization decisions.</li><li>Continuously refine strategies through data-driven analysis and validation.</li></ul>
2026-06-19T00:00:00Z

Information Systems Engineer

Jamesburg, NJ
remote
Temporary to Hire
41.1635 - 47.663 USD / Hourly
Key Responsibilities • Provide Tier 1 and Tier 2 support for end users across voice, data, applications, and desktop systems • Troubleshoot and resolve hardware, software, and network-related issues both remotely and onsite • Support and administer Windows Server environments and Active Directory • Manage and maintain Microsoft 365 (O365) including Exchange, SharePoint, OneDrive, and MFA • Configure, deploy, and support Windows 10/11 workstations and peripherals • Support and troubleshoot LAN/WAN connectivity, VOIP systems, and network devices • Monitor and manage system backups, disaster recovery processes, and infrastructure performance • Lead and participate in IT projects, including site setups, upgrades, and deployments • Evaluate hardware/software needs and recommend solutions aligned with business requirements • Collaborate with vendors, procurement, and internal teams on technology solutions and services • Maintain accurate documentation of systems, processes, and infrastructure • Manage hardware/software inventory and ensure proper asset tracking • Provide technical guidance to team members and act as an escalation point when needed • Deliver regular updates on project status and system performance to leadership
2026-06-23T00:00:00Z

Accounting Analyst

Holmdel, NJ
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for an Accounting Analyst to support core accounts receivable and general accounting activities. Responsibilities:· Process weekly, monthly, and ad-hoc customer invoicing in a timely and accurate manner · Post customer payments to general ledger received via check and/or ACH; reconcile any short payments or deductions. · Maintain and analyze weekly aging reports and reconcile to periodic general ledger close. · Research and resolve all inquiries related to vendor invoicing and payments. · Conduct daily collection calls on past due invoices. · Maintain strong working relationships with customers and merchandisers. Benefits:Medical/Dental/Vision401kPTO
2026-06-08T00:00:00Z

Sr Financial Analyst

Princeton, NJ
onsite
Permanent / Full Time
100000 - 120000 USD / Yearly
Benefits:<ul><li>Medical, Dental, Vision</li><li>Competitive Salary, Annual Bonuses, 401(k) with Company Match, and Business Travel Reimbursement</li><li>Flexible work environment</li><li>Tuition Reimbursement</li><li>PTA</li><li>Casual Fridays</li><li>In house technical training</li></ul> Responsibilities:• Conduct in‑depth financial analysis, including reviewing financial statements, performing scenario modeling, and identifying key trends.• Build and maintain sophisticated financial models to support strategic initiatives and resource planning.• Develop dashboards and standardized reporting tools using Excel, Power BI, and other analytics platforms to produce clear, actionable insights.• Track and evaluate key performance indicators (KPIs) and operational drivers to highlight opportunities for improvement.• Assist in the budgeting process by collaborating with department leaders to align spending with organizational priorities.• Prepare monthly management discussion & analysis (MD&A) reports for senior leadership and relevant stakeholders.• Work across departments to ensure financial data is consistent, accurate, and aligned with reporting standards.• Support the preparation of financial presentations and reports for board meetings and other executive forums.• Contribute to long‑range planning by creating dynamic models and evaluating various growth scenarios.• Identify opportunities to enhance reporting processes and design new tools that improve data visibility and analytical efficiency.
2026-06-23T00:00:00Z

Data Warehouse Analyst

Princeton, NJ
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for a skilled Data Warehouse Analyst to join our team in New Jersey. In this role, you will transform logistics challenges into actionable insights through advanced data analysis and reporting. By collaborating with cross-functional teams, you will play a pivotal role in enhancing operational efficiency and driving key business decisions. Responsibilities:• Collaborate with Operations, Transportation, and Finance teams to establish and refine KPIs that drive logistics and fulfillment performance.• Develop and optimize labor planning and forecasting models for warehouse and delivery operations, partnering closely with recruitment teams.• Analyze distribution and fulfillment data to uncover performance trends and identify cost-saving opportunities.• Design and maintain dashboards and reports to provide real-time insights into logistics metrics, including delivery times, warehouse productivity, and route optimization.• Automate reporting processes to improve accuracy and timeliness of operational data.• Continuously enhance data integrity and streamline workflows to optimize logistics operations.• Work on data modeling and warehousing projects to support scalable analytics and reporting solutions.• Partner with stakeholders to deliver clear and actionable insights to improve decision-making processes.• Investigate and implement tools and techniques to improve overall business intelligence capabilities.
2026-06-09T00:00:00Z

Benefits Analyst

New York, NY
onsite
Temporary / Contract
30.4 - 35.2 USD / Hourly
We are looking for a Benefits Analyst to support benefits administration and leave-related employee inquiries for a Contract position based in New York, New York. This role is well suited for a detail-oriented individual with solid experience in benefits operations who can work confidently through complex questions and deliver clear guidance in a fast-moving environment. The ideal candidate brings strong judgment, a service-focused mindset, and the ability to build effective working relationships with external agencies and internal stakeholders. Responsibilities: • Manage employee questions related to leave programs and associated benefit offerings, including health, welfare, commuter coverage, pay cycle impacts, and eligibility matters. • Review benefits situations carefully and provide accurate, timely guidance while helping employees understand available options and next steps. • Communicate directly with external agencies and other partners to resolve issues, gather updates, and support case follow-through. • Learn plan provisions, leave program rules, and public benefits resources in order to navigate cases effectively and provide informed support. • Investigate problems independently, identify practical solutions, and escalate sensitive matters appropriately when needed. • Maintain a high level of responsiveness while supporting employees and partners in a demanding, time-sensitive setting.
2026-07-01T00:00:00Z

Help Desk Analyst

New York, NY
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a Help Desk Analyst to provide high-touch, in-person technical support for employees and senior stakeholders in New York, New York. This Long-term Contract opportunity is ideal for someone who is confident supporting Windows-based environments, resolving day-to-day user issues, and delivering a strong service experience in an on-site setting. The role focuses on responsive troubleshooting, hands-on desktop support, and effective ticket management while maintaining a detail-oriented and customer-focused approach. Responsibilities: • Deliver on-site technical assistance for hardware, software, and workstation issues across a Windows environment. • Provide attentive executive-level support, ensuring timely resolution of issues with discretion and care. • Diagnose and resolve common desktop and end-user problems related to operating systems, peripherals, and productivity tools. • Manage incoming service requests, document work performed, and update ticket status accurately within the service desk system. • Set up, maintain, and support laptops, desktops, and related devices for office-based users. • Escalate complex incidents when needed and coordinate with broader IT teams to drive issues through to resolution. • Support day-to-day office technology operations to minimize disruption and maintain a reliable user experience.
2026-06-30T00:00:00Z