<p>We are looking for a detail-oriented Accounting Specialist to join our team in Trenton, NJ. This Contract-to-permanent position offers an exciting opportunity in accounts payable, accounts receivable, and general accounting functions. If you have a strong foundation in accounting principles and are eager to contribute to a dynamic team, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Manage the accounts payable process, including invoice review, coding, and timely payments.</p><p>• Reconcile account discrepancies and maintain accurate financial records.</p><p>• Assist with billing functions to ensure timely and accurate invoicing.</p><p>• Utilize accounting software to manage and document financial transactions effectively.</p><p>• Collaborate with team members to prepare financial reports and summaries.</p><p>• Ensure compliance with accounting standards and organizational policies.</p><p>• Provide support during audits by organizing and presenting financial documentation.</p><p>• Identify opportunities to improve accounting processes and implement best practices.</p>
<p>Our client is seeking a dedicated <strong>Full Charge Bookkeeper</strong> to join our team on a <strong>long-term contract </strong>basis in <strong>Bedminster, New Jersey.</strong> This role is ideal for someone with a strong background in managing all aspects of bookkeeping operations efficiently and with precision. The ideal candidate will bring expertise in QuickBooks and other accounting tools to ensure the seamless execution of financial processes. This role is fully onsite. </p><p><br></p><p><strong>Full Charge Bookkeeper Responsibilities:</strong></p><p>• Manage full-cycle bookkeeping responsibilities, including maintaining accurate financial records and reconciling accounts.</p><p>• Utilize QuickBooks to process transactions, generate reports, and ensure data integrity.</p><p>• Oversee accounts payable and accounts receivable functions, ensuring timely payments and collections.</p><p>• Perform bank reconciliations to identify discrepancies and maintain accurate balances.</p><p>• Handle financial reporting tasks, ensuring compliance with company standards and policies.</p><p>• Collaborate with team members to analyze financial data and support informed decision-making.</p><p>• Maintain organized records and documentation to facilitate audits and reviews.</p><p>• Address any discrepancies or issues in financial data promptly and accurately.</p><p>• Support general administrative and financial tasks as needed to ensure smooth operations</p>
<p>We are looking for a skilled HR Recruiter to join our team on a contract basis in Marlton, New Jersey. In this role, you will manage full cycle recruiting efforts and play a key part in attracting top talent to our organization. This position requires someone who is detail-oriented, organized, and experienced in recruiting.</p><p><br></p><p>Responsibilities:</p><p>• Manage the entire recruitment process, including job postings, candidate sourcing, interview scheduling, and conducting interviews.</p><p>• Extend employment offers and oversee onboarding processes to ensure a seamless experience for onboarding employees.</p><p>• Conduct reference checks and ensure compliance with company policies.</p><p>• Collaborate with hiring managers to understand staffing needs and tailor recruiting strategies accordingly.</p><p>• Utilize applicant tracking systems to streamline recruitment workflows and maintain accurate candidate records.</p><p>• Develop and maintain a pipeline of candidates with relevant experience for current and future openings.</p><p>• Ensure an engaging and well-organized candidate experience throughout the recruitment process.</p><p>• Provide regular updates to management regarding recruitment progress and challenges.</p><p>• Stay informed about industry trends and best practices to enhance recruitment strategies.</p>
We are looking for an experienced Controller to join a dynamic wholesale manufacturing and distribution company in Long Island City, New York. This role offers a hybrid work environment, with four days in the office and one day remote, making it ideal for candidates based locally. The Controller will oversee key financial operations and play a pivotal role in ensuring the company’s financial health and compliance.<br><br>Responsibilities:<br>• Oversee accounts payable and accounts receivable processes to ensure accuracy and timeliness.<br>• Manage payroll operations, ensuring compliance with regulations and timely processing.<br>• Perform bank and general ledger reconciliations to maintain accurate financial records.<br>• Prepare and analyze daily cash flow reports to support financial decision-making.<br>• Lead month-end closing activities, including journal entries and account reconciliations.<br>• Generate and review financial statements, providing insights into the company’s performance.<br>• Conduct financial planning and analysis, including extensive modeling, variance analysis, and forecasting.<br>• Develop and maintain budgets, ensuring alignment with organizational goals.<br>• Prepare detailed financial reports for internal and external stakeholders.<br>• Supervise and mentor the Bookkeeper, ensuring efficient execution of accounting tasks.
We are looking for a Tier 2 Help Desk Analyst to join our dynamic IT team in Princeton, New Jersey. In this role, you will tackle escalated technical issues, perform in-depth troubleshooting, and contribute to maintaining our organization's core systems. This position is ideal for someone with a solid background in Windows, networking, and enterprise applications who thrives in a problem-solving environment.<br><br>Responsibilities:<br>• Address and resolve escalated technical issues involving hardware, software, networking, and cloud-based services.<br>• Provide advanced troubleshooting support for Windows systems, Microsoft 365 applications, and Active Directory accounts.<br>• Conduct detailed diagnostics on system, application, and network problems, escalating to Tier 3 or external vendors when necessary.<br>• Assist with system maintenance tasks, including patching, updates, user provisioning, and managing group policies.<br>• Support remote users by ensuring seamless connectivity to organizational networks, Wi-Fi, and collaboration tools.<br>• Document recurring issues and their solutions in the knowledge base to enhance future troubleshooting efforts.<br>• Offer guidance and mentorship to Tier 1 team members to foster skill development and service improvement.<br>• Manage endpoint security and configuration using tools such as Intune and other management platforms.
Are you a entry level or entry level ready to gain real-world experience in accounting, auditing, and financial record management? We’re hiring an Accounting Clerk for a short-term, on-site contract in Yonkers, NY, where you’ll support a record retention project and develop skills to boost your resume. <br> This 3–4-week role involves reviewing financial documents, managing records in compliance with company policies, and utilizing tools like QuickBooks for invoice processing and data entry. You’ll work closely with a team, assist with accounts payable/receivable tasks, and ensure proper organization of financial records—all in a safe and supportive warehouse environment. We’re looking for detail-oriented, eager learners with education or experience in Accounting, Finance, or a related field. Familiarity with QuickBooks is a bonus. In return, you’ll gain hands-on experience, networking opportunities, and a chance to open doors to future roles in the accounting field. <br> Apply now through Robert Half’s Job Portal and kick-start your accounting career today!
We are looking for a skilled Data Warehouse Analyst to join our team in Hillside, New Jersey. In this role, you will transform logistics challenges into actionable insights through advanced data analysis and reporting. By collaborating with cross-functional teams, you will play a pivotal role in enhancing operational efficiency and driving key business decisions.<br><br>Responsibilities:<br>• Collaborate with Operations, Transportation, and Finance teams to establish and refine KPIs that drive logistics and fulfillment performance.<br>• Develop and optimize labor planning and forecasting models for warehouse and delivery operations, partnering closely with recruitment teams.<br>• Analyze distribution and fulfillment data to uncover performance trends and identify cost-saving opportunities.<br>• Design and maintain dashboards and reports to provide real-time insights into logistics metrics, including delivery times, warehouse productivity, and route optimization.<br>• Automate reporting processes to improve accuracy and timeliness of operational data.<br>• Continuously enhance data integrity and streamline workflows to optimize logistics operations.<br>• Work on data modeling and warehousing projects to support scalable analytics and reporting solutions.<br>• Partner with stakeholders to deliver clear and actionable insights to improve decision-making processes.<br>• Investigate and implement tools and techniques to improve overall business intelligence capabilities.
<p>We are looking for an experienced Senior Accountant to join our client's team in Jenkintown, Pennsylvania. This role offers the opportunity to work with a variety of clients, providing expertise in tax preparation, financial statement preparation, and client relationship management. If you excel in both assurance and tax services, this position will allow you to leverage your skills and grow professionally.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and review complex financial statements in compliance with high standards of accuracy and precision.</p><p>• Collaborate with clients and their accounting teams to reconcile accounts and adjust accruals before tax preparation.</p><p>• Manage the preparation and filing of various tax returns, including corporate, estate, and multi-state taxes.</p><p>• Analyze business operating agreements and calculate debt service coverage ratios for client borrowing arrangements.</p><p>• Conduct month-end closes, journal entries, and account reconciliations to ensure accuracy.</p><p>• Utilize UltraTax software for tax preparation and compliance tasks.</p><p>• Provide strategic advice to clients regarding tax planning and financial management.</p><p>• Build and maintain strong client relationships, addressing their needs with efficiency and care.</p><p>• Assist in audits, reviews, and compilations as necessary.</p><p>• Stay updated on changes in tax laws and accounting standards to ensure compliance.</p>
<p>Robert Half is partnering with a leading global media and technology company to hire an <strong>Audience Experience Manager</strong> in Philadelphia, PA. In this role, you’ll be responsible for building, managing, and optimizing audience segments within Adobe Experience Platform to support omnichannel marketing campaigns and customer engagement strategies. You will work closely with cross-functional teams to roadmap audience strategy and deliver seamless inbound and outbound customer experiences.</p><p><br></p><p><strong>Location</strong>: Philadelphia, PA (4 days onsite, 1 day remote)</p><p><strong>Duration</strong>: Contract-to-hire (likely to convert)</p><p><strong>Hours</strong>: 40 hours/week </p><p><strong>Pay Rate</strong>: $47 – $50/hour</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Build, configure, and manage audience segments within Adobe Experience Platform (AEP) and Adobe CDP to enable targeted campaigns.</li><li>Partner with the GTO, marketing, and product teams to define and execute audience strategies and roadmap initiatives.</li><li>Collaborate with campaign operations, analytics, and engineering teams to ensure accurate data flows and seamless integration for targeted communications.</li><li>Leverage tools including Adobe Campaign Manager and Adobe Journey Optimizer to support audience activation and campaign execution.</li><li>Translate marketing requirements into technical audience specifications and ensure proper setup for outbound communications.</li><li>Analyze data flows and data lineage to maintain audience accuracy and troubleshoot segmentation discrepancies.</li><li>Manage approximately five concurrent audience requests at any given time while supporting multiple projects for the residential marketing team.</li><li>Provide strategic recommendations and act consultatively to guide best practices for omnichannel campaign strategies.</li><li>Support both B2C campaigns and multi-channel initiatives, including dot-com, email, and digital advertising campaigns.</li></ul>
We are seeking a talented and experienced Network Engineer with 5+ years of hands-on experience in managing and maintaining complex network infrastructure. As a Network Engineer, you will be responsible for designing, implementing, and supporting our network systems while ensuring high availability, performance, and security. The ideal candidate will have a strong background in Palo Alto, Cisco ASA Firepower, AnyConnect VPN, along with expertise in routers/switches, VoIP, IPD/IDS, and Solar Winds SEM. CCNA certification is required for this position. <br> <br> <br> Responsibilities: <br> Design, deploy, configure, and maintain network infrastructure components, including routers, switches, firewalls, and VPN concentrators. Collaborate with cross-functional teams to develop network solutions that meet business requirements and ensure seamless connectivity. Monitor network performance, troubleshoot issues, and implement necessary corrective actions to minimize downtime and optimize network performance. Implement and manage Palo Alto and Cisco ASA Firepower security appliances to safeguard the network against potential threats and vulnerabilities. Configure and maintain VoIP systems, ensuring voice quality and reliability across the organization. Administer VPN services, including site-to-site and remote access VPN connections. Deploy and manage IPD/IDS solutions to detect and mitigate network intrusions. Monitor and analyze network traffic using Solar Winds SEM (Security Event Manager) to identify security incidents and implement appropriate countermeasures. Collaborate with vendors and service providers to ensure timely resolution of network-related issues and maintain effective relationships. Stay up to date with industry trends and emerging technologies to recommend network enhancements and implement best practices.
<p>Robert Half is currently seeking a Bookkeeper in the Middlesex County, NJ area. As a Bookkeeper, you will be responsible for full cycle accounts payables and accounts receivables functions, collections, invoice processing, and more. If you have 2+ years of experience as a Bookkeeper and are looking to grow your career, this might be the opportunity for you! </p><p><br></p><p>Responsibilities:</p><p>• Process accounts payable (AP) and accounts receivable (AR) transactions with precision.</p><p>• Manage collections activities to ensure timely recovery of outstanding payments.</p><p>• Record and reconcile cash receipts to maintain accurate financial records.</p><p>• Enter invoices and oversee contract billing processes.</p><p>• Conduct bank reconciliations to verify account balances and resolve discrepancies.</p><p>• Collaborate with team members to streamline financial operations and reporting.</p><p><br></p>
We are looking for a meticulous and experienced Senior Accountant to join our team on a contract basis in New York, New York. In this role, you will play a key part in ensuring accurate financial reporting and reconciling bank transactions while supporting the monthly close process. This position offers a great opportunity for professionals with advanced accounting expertise to contribute to the organization's success during a busy reporting period.<br><br>Responsibilities:<br>• Perform comprehensive daily and monthly bank reconciliations to ensure accuracy in financial records.<br>• Investigate and resolve unreconciled items promptly to maintain clean and accurate accounts.<br>• Assist in preparing journal entries and supporting documentation during the monthly close process.<br>• Conduct detailed account analysis and provide explanations for variances as needed.<br>• Maintain organized and well-documented reconciliation work papers for audit and review purposes.<br>• Analyze revenue transactions and ensure proper recording in line with accounting standards.<br>• Collaborate with the team on trial balance reviews and prepare adjusting journal entries as required.<br>• Utilize Oracle PeopleSoft to manage financial data and streamline accounting processes.<br>• Support the annual revenue analysis to facilitate accurate reporting and budgeting.<br>• Contribute to improving processes and workflows within the accounting department.
<p>Robert Half is currently seeking a Loan Processor to join a dynamic team. The Loan Processor will focus on ensuring the seamless processing and closing of consumer loans while adhering to compliance regulations. </p><p><br></p><p>Responsibilities:</p><p>• Review loan applications and credit reports to verify accuracy and identify potential issues.</p><p>• Prepare and schedule loan closings by liaising with borrowers, settlement agents, and branch representatives.</p><p>• Ensure all closing documents comply with loan policies and state/federal regulations.</p><p>• Coordinate and manage property searches, appraisals, title policies, tax transcript verifications, and employment confirmations.</p><p>• Collaborate with underwriters, branch teams, and department staff to maintain effective communication and ensure smooth loan processing.</p><p>• Address inquiries from borrowers and stakeholders, providing exceptional customer service throughout the loan process.</p><p>• Support management with additional tasks and projects to enhance operational efficiency.</p>
<p>Are you a detail-oriented, proactive professional with a knack for ensuring seamless operations in a dynamic environment? Join a local team as an Operational Support Administrator, where you’ll play a crucial role in maintaining operational efficiency, supporting key initiatives, and driving success through exceptional organization and communication skills.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative and operational support to ensure smooth day-to-day business activities.</li><li>Assist in coordinating and managing schedules, meetings, and communications for key stakeholders.</li><li>Compile, analyze, and maintain documentation, data, and reports to support business operations.</li><li>Collaborate across teams to implement process improvements and streamline workflows.</li><li>Serve as a point of contact for internal and external stakeholders, troubleshooting issues and resolving inquiries promptly.</li><li>Support project management efforts by tracking deliverables, managing updates, and ensuring deadlines are met.</li><li>Maintain compliance with company protocols, procedures, and applicable regulations.</li><li>Oversee filing systems and databases to ensure accuracy and accessibility of critical information.</li><li>Assist with technology upgrades, integration efforts, and troubleshooting for operational tasks.</li></ul><p><br></p>
<p>We are looking for a highly organized Administrative Assistant to join our team in Hamilton, New Jersey. This is a Contract position within the education industry, offering an opportunity to contribute to the smooth operation of administrative tasks. The ideal candidate will excel in multitasking and possess strong communication skills.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive administrative support to ensure efficient office operations.</p><p>• Respond to inbound calls professionally and direct inquiries to the appropriate departments.</p><p>• Perform accurate data entry tasks to maintain organized records and documentation.</p><p>• Manage reception duties, including greeting visitors and handling correspondence.</p><p>• Scan and organize documents for easy access and retrieval.</p><p>• Utilize Microsoft Office Suite to create, edit, and manage various documents and presentations.</p><p>• Coordinate schedules and appointments to optimize workflow.</p><p>• Assist in preparing reports and compiling data for projects or presentations.</p><p>• Maintain confidentiality while handling sensitive information.</p><p>• Ensure all office equipment and supplies are maintained and functional.</p>
We are looking for a highly skilled Controller to join our team on a long-term contract basis in Tinton Falls, New Jersey. The ideal candidate will be responsible for overseeing financial operations, ensuring compliance, and driving financial efficiency within the organization. This role is an excellent opportunity for someone with a keen eye for detail and expertise in cash flow management, M& A activities, and financial systems like QuickBooks Enterprise.<br><br>Responsibilities:<br>• Manage all aspects of the organization’s financial operations, including budgeting, forecasting, and reporting.<br>• Oversee cash flow management to ensure the organization’s financial stability and liquidity.<br>• Coordinate and execute mergers and acquisitions (M& A) activities, providing financial analysis and strategic insights.<br>• Maintain and optimize financial systems, with a focus on QuickBooks Enterprise, to ensure accurate and efficient reporting.<br>• Ensure compliance with financial regulations and internal policies, implementing best practices where necessary.<br>• Prepare detailed financial reports and present key insights to senior management.<br>• Supervise and mentor finance team members, fostering a collaborative and high-performing environment.<br>• Collaborate with other departments to align financial goals with organizational objectives.<br>• Identify areas for cost savings and operational efficiencies, implementing strategies to achieve them.<br>• Assist in the development and implementation of long-term financial strategies.
<p>We are looking for a detail-oriented AP/AR Clerk to join our team in Roseland, New Jersey. In this role, you will play a vital part in managing financial transactions, ensuring accurate record-keeping, and maintaining compliance with company policies. This position offers an excellent opportunity within the real estate and property industry.</p><p><br></p><p>Responsibilities:</p><p>• Review, validate, and process invoices and payment requests with accuracy and efficiency.</p><p>• Match purchase orders to invoices and address any discrepancies promptly.</p><p>• Maintain organized vendor files and ensure all transaction records are up-to-date.</p><p>• Prepare and execute check runs, electronic payments, and wire transfers.</p><p>• Reconcile vendor statements and follow up on unresolved items to ensure timely payments.</p><p>• Assist with month-end closing processes, including accruals and reporting.</p><p>• Respond to inquiries from both internal and external stakeholders regarding payment issues.</p><p>• Ensure all financial activities comply with company policies and accounting standards</p>
We are looking for an experienced Chief Marketing Officer (CMO) to lead and innovate our marketing strategies in New York, New York. This long-term contract position requires a forward-thinking individual who can drive impactful campaigns, enhance brand visibility, and align marketing efforts with overarching business goals. The ideal candidate will bring a wealth of expertise in digital marketing, brand development, and integrated marketing initiatives.<br><br>Responsibilities:<br>• Develop and oversee comprehensive marketing strategies that align with the company's vision and objectives.<br>• Lead the creation and execution of integrated marketing campaigns to enhance brand recognition and engagement.<br>• Analyze market trends and consumer insights to inform strategic decision-making and identify growth opportunities.<br>• Collaborate with cross-functional teams to ensure consistency in messaging and brand representation.<br>• Manage the digital marketing strategy, including SEO, social media, and content marketing, to drive online presence.<br>• Oversee the development and implementation of brand marketing initiatives to strengthen market positioning.<br>• Monitor the performance of marketing campaigns and use data-driven insights to optimize results.<br>• Foster relationships with external partners and agencies to expand the reach and effectiveness of marketing efforts.<br>• Provide mentorship and leadership to the marketing team, nurturing talent and encouraging innovation.
<p>We’re seeking a highly organized and proactive Fleet Manager to oversee our vehicle operations near Parsippany NJ. This role is critical to ensuring our fleet runs efficiently, safely, and cost-effectively.</p><p>Key Responsibilities:</p><ul><li>Manage vehicle maintenance schedules and repairs</li><li>Oversee procurement and disposal of fleet vehicles</li><li>Ensure compliance with safety regulations and licensing</li><li>Monitor fuel usage, maintenance costs, and overall fleet expenses</li><li>Coordinate driver schedules and performance</li><li>Utilize fleet tracking software for real-time monitoring</li><li>Generate reports and insights to improve fleet efficiency</li></ul><p><br></p><p><br></p>
<p>We are looking for an experienced Full-Charge Bookkeeper to join our construction-focused client in Huntington Valley, Pennsylvania. This position offers an opportunity to manage both financial and operational accounting tasks in a dynamic and fast-paced environment. The ideal candidate will excel at maintaining precise financial records, ensuring compliance, and supporting project-based accounting functions.</p><p><br></p><p>Responsibilities:</p><p>• Perform detailed bank reconciliations to maintain accurate financial records.</p><p>• Prepare and post journal entries as part of the standard accounting cycle.</p><p>• Assist with month-end and year-end close processes, ensuring timely and accurate financial reporting.</p><p>• Conduct job costing analysis and maintain comprehensive project financial data.</p><p>• Monitor Work in Progress (WIP) schedules to evaluate project profitability and performance.</p><p>• Oversee full-cycle accounts payable (A/P) and accounts receivable (A/R) processes.</p><p>• Manage payroll processing to ensure employees are compensated accurately and on time.</p><p>• Support the preparation of financial reports and compliance documentation.</p><p>• Collaborate with stakeholders to address accounting-related inquiries and provide financial insights.</p>
<p>Robert Half is looking for an experienced Director of Operations to lead and optimize the operational functions of our client's organization. This role is ideal for a detail-oriented individual with a strong background in managing multidisciplinary teams. Based in the Philadelphia area, this position requires a strategic leader with expertise in risk management, business planning, and team development.</p><p><br></p><p>Responsibilities:</p><ul><li>Oversee daily operations and guide the Operations team, including mentoring and supervising staff such as the Operations Analyst.</li><li>Conduct performance evaluations for Administrative Directors and other operational personnel.</li><li>Lead the development and execution of the organization’s annual business plan by collaborating with internal stakeholders.</li><li>Manage the risk management program, including contract review, negotiation, and coordination with external legal counsel when necessary.</li><li>Organize and deliver training sessions for staff on topics related to risk and financial management.</li><li>Build and maintain relationships with key external partners, including insurance brokers, carriers, legal professionals, and commercial real estate brokers.</li><li>Direct the renewal and administration of annual insurance policies and ensure compliance with organizational standards.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in New York, New York. In this role, you will handle inbound and outbound calls, assist with order entry, and deliver exceptional service to our customers. If you excel in a call center environment and thrive on building positive customer relationships, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries via phone, ensuring a positive and attentive experience.<br>• Make outbound calls to address customer concerns and follow up on service requests.<br>• Accurately input customer orders and data into the system, maintaining high attention to detail.<br>• Resolve customer issues and complaints with empathy and efficiency.<br>• Collaborate with team members to ensure seamless service delivery and resolution of complex cases.<br>• Provide customers with detailed information about products, services, and company policies.<br>• Maintain up-to-date knowledge of company offerings to address customer inquiries effectively.<br>• Log and track customer interactions to ensure accurate documentation and reporting.<br>• Adhere to established call center protocols and performance standards.<br>• Identify opportunities to improve customer satisfaction and suggest process enhancements.
We are in the search for a Tax Staff - Public to join our team based in North Wales, Pennsylvania. The individual will be tasked with managing and facilitating the accurate preparation and filing of tax forms. They will work in a public accounting environment and play a critical role in tax planning services, client relationships management, and staying updated with changes in taxation legislation/regulations.<br><br>Responsibilities:<br><br>• Manage the accurate preparation and filing of local, state, and federal tax forms for a range of clients including corporations and individuals.<br>• Offer tax planning services and suggest strategies for minimizing tax liabilities.<br>• Interpret tax law provisions for clients to help them understand their tax obligations.<br>• Foster client relationships and ensure high levels of client satisfaction.<br>• Stay abreast of changes in taxation legislation/regulations.<br>• Collaborate with internal and external auditors.<br>• Ensure accurate maintenance of all supporting documentation and records.<br>• Assist clients during tax audits.<br>• Manage all tax reporting and compliance within given deadlines.<br>• Perform other related duties as assigned.
<p>We are looking for a dedicated Planning Analyst to join our manufacturing team in Bergen County, New Jersey. In this role, you will oversee customer portfolios and projects, ensuring that all processes are managed efficiently and in alignment with organizational procedures. The ideal candidate will foster strong relationships with customers, maintain detailed tracking systems, and communicate effectively to drive project success and enhance client satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Manage customer portfolios and assigned projects, ensuring all activities align with organizational processes and departmental guidelines.</p><p>• Clarify customer requirements, including product specifications and delivery timelines, to ensure accurate processing.</p><p>• Monitor and track project details such as timelines, risks, and customer information to maintain exceptional organization.</p><p>• Provide timely updates to customers and internal teams, addressing potential risks to project timelines and ensuring proactive communication.</p><p>• Build customer loyalty by maintaining strong relationships, offering consistent follow-ups, and anticipating customer needs.</p><p>• Collaborate across departments to share critical information related to customer orders and lead times for seamless project execution.</p><p>• Respond promptly to inquiries from internal and external stakeholders, maintaining detailed documentation of all project tasks.</p><p>• Mentor and support Project Managers within the Customer Service team by sharing expertise and best practices.</p><p>• Uphold the company’s commitment to service excellence through effective communication and proactive problem-solving.</p><p>• Perform additional duties as assigned by management to support organizational objectives.</p>
General Tasks<br><br>• Provide 1st & 2nd level Infrastructure support of all incidents and service requests of all IT systems/services.<br>• IT Infrastructure support via remote control, telephone, and deskside support<br>Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking<br>• Support international offices with equivalent services<br>• Participation in an On-Call rota for out of hours and holiday support<br>• Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution<br>• End to end ownership of all IT tickets including being responsible for all communication and the technical resolution<br>• Follow the escalation process to ensure a consistent and professional IT support service is offered to the firm<br>• Carry out Root Cause analysis to understand why an issue occurred and create applicable knowledge base articles that are beneficial to the Engineering Team & the user population.<br>• Manage all end user administration for onboarding/offboarding requests etc<br>• Participate in time sensitive Projects either individual or as part of a Team.<br>• Communicate upcoming Firm-wide IT initiatives to user population.<br>• Management and support of mobile devices, laptops, remote working, user administration<br>• Monitoring and Support of Firm Events (internally and externally)<br>• Planning and initiating connection to international offices via Zoom video conferencing systems for meetings and interviews
