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4 results for Help Desk Technician Ii in Edina, MN

Help Desk/Desktop Support Analyst

Saint Paul, MN
onsite
Temporary to Hire
19.7885 - 22.913 USD / Hourly
I am looking for a Service Desk/IT Support Specialist to join a great team. You will be onsite at their corporate office in St. Paul, MN. This person will be the first point of contact for all inbound IT support. You'll troubleshoot issues across Active Directory, VPN, email, remote access, hardware, and user accounts, while escalating more complex issues to Tier 2 and engineering teams. What makes the role different is that the person will also have the opportunity to help build the Service Desk from the ground up. You will work with tools like NinjaOne, Webex Calling, Intune, and Autopilot, help clean up and maintain the knowledge base, improve ticketing processes, and identify opportunities to leverage AI to improve call handling and support workflows.
2026-08-19T00:00:00Z

IT Support Technician

Minneapolis, MN
onsite
Temporary / Contract
25 - 29 USD / Hourly
We are looking for an IT Support Technician to provide reliable technical assistance for employees. This position is ideal for someone who enjoys solving hardware and software issues, supporting end users with professionalism, and helping maintain a stable, efficient technology experience. The role works closely with internal teams and external partners to address support needs, contribute to device management efforts, and assist with technology rollouts in a hybrid work setting. Responsibilities:• Deliver front-line support for computer hardware, software applications, and end-user access issues across business locations and office teams.• Diagnose technical problems, resolve incidents efficiently, and coordinate with internal specialists or third-party vendors when advanced assistance is needed.• Assist with the setup, deployment, replacement, and maintenance of laptops, desktops, peripherals, and related IT equipment throughout the asset lifecycle.• Support implementation activities for software updates, hardware refreshes, new technology rollouts, and audio/visual event needs.• Participate in an after-hours support schedule to help ensure timely assistance outside standard business hours.• Prepare and maintain clear support documentation, including procedures, knowledge articles, user guides, and frequently asked questions.• Work with senior team members to complete minor system or application configuration updates requested by the business.• Provide deskside and remote support with a strong service mindset, maintaining positive communication and a high level of customer care.
2026-08-25T00:00:00Z

Desktop Support Analyst

Anoka, MN
onsite
Temporary / Contract
26 - 30 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical assistance. This position supports daily desktop, hardware, software, and user access needs while helping maintain reliable technology across office and production environments. The ideal candidate is comfortable troubleshooting a wide range of devices and applications, partnering with internal teams, and delivering practical support that keeps operations running smoothly. Responsibilities:• Deliver front-line technical support for employees by resolving issues related to desktops, laptops, office applications, conferencing tools, and other workplace technology.• Diagnose and address problems involving computer hardware, peripheral devices, and workstation performance in both administrative and operational settings.• Install, upgrade, replace, and retire IT equipment as needed to maintain a dependable end-user computing environment.• Support production-floor personnel by troubleshooting computers, controllers, and related technology used by operators, technicians, and maintenance staff.• Administer user access through Active Directory, including account setup, group updates, permission changes, and related maintenance tasks.• Serve as a key point of coordination with the external managed services provider to communicate support needs and help drive issue resolution.• Track, organize, and maintain inventory of IT equipment and supplies to support efficient deployment and ongoing asset management.• Set up and configure workstations, displays, monitor mounts, and similar end-user equipment to meet business needs.• Provide guidance and informal training to users so they can make effective use of hardware, software, and collaboration tools while following secure practices.
2026-08-26T00:00:00Z

Tier II Application Support

Eden Prairie, MN
remote
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for an experienced Application Support specialist to provide hands-on support for enterprise applications. This position is ideal for someone who enjoys resolving technical issues, improving application performance, and partnering with both business and IT teams to keep critical systems running smoothly. The role focuses on production support, user access administration, testing, documentation, and continuous improvement across business applications. Responsibilities:• Provide day-to-day administration and support for enterprise applications used in a production environment.• Investigate application incidents, identify root causes, and deliver timely resolutions to minimize business disruption.• Carry out system updates, configuration changes, and application enhancements while maintaining platform reliability.• Track, prioritize, and resolve service desk tickets in alignment with established service expectations.• Collaborate with users and stakeholders to understand business needs and recommend practical system improvements.• Plan and execute testing activities for new features, upgrades, and application changes before deployment.• Create and maintain clear documentation, including support procedures, system records, and user guidance materials.• Contribute to project work by assisting with analysis, requirements definition, and functional documentation.• Support operational processes related to change management, problem management, and configuration control.
2026-08-26T00:00:00Z