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14 results for Customer Service Manager in Edina, MN

Customer Service Representative

Minneapolis, MN
onsite
Temporary / Contract
21 - 24 USD / Hourly
We are searching for a professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with benefit products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.Call Center Representative Responsibilities:<ul><li>Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</li><li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li></ul>
2026-08-10T00:00:00Z

Customer Service Representative

Blaine, MN
onsite
Temporary to Hire
22.8 - 26.4 USD / Hourly
We are looking for a SAP Customer Service Representative to join a busy team in Blaine, Minnesota. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys helping customers, resolving issues, and keeping communication moving smoothly across multiple departments. In this role, you will support customers with questions about orders, products, and services while helping ensure a positive experience from initial contact through resolution. Responsibilities:• Respond to customer questions regarding orders, transactions, products, and service-related concerns through phone and email communication.• Will be assigned a specific territory that includes global support of many of the organization's largest clients• Investigate and resolve customer complaints or disputes with professionalism, sound judgment, and a focus on positive outcomes.• Partner with teams across engineering, procurement, production, quality, sales, and shipping to help keep orders on track and customers informed.• Provide frontline support for product and service issues, including basic technical guidance and coordination with internal resources when needed.• Follow up with customers and internal stakeholders to confirm order details, pricing information, shipment methods, and delivery expectations.• Maintain accurate records, update documentation, and complete data entry and order entry tasks with a high level of accuracy.• Use Microsoft Office applications, including Word, Excel, and Outlook, to manage correspondence, track information, and organize daily work.• Balance multiple priorities in a fast-paced environment while delivering clear, courteous, and timely communication.• Assist with inbound and outbound calls, appointment scheduling, and issue resolution to support overall customer service operations.
2026-08-13T00:00:00Z

Customer Service Representative

Burnsville, MN
onsite
Permanent / Full Time
41600 - 54080 USD / Yearly
We're partnering with a well-established, third-generation family-owned organization that has built a strong reputation for exceptional customer service, long-term employee retention, and lasting relationships within the Twin Cities community. This is an excellent opportunity for someone seeking a stable, long-term career with a company that values teamwork, reliability, and delivering an outstanding customer experience. In this role, you'll serve as the central point of coordination between customers and field technicians, helping ensure service appointments run smoothly while providing exceptional support throughout every customer interaction. If you enjoy staying organized, juggling multiple priorities, and being part of a collaborative office environment where your work truly makes a difference, we'd love to connect with you. Responsibilities:• Enter and maintain accurate customer and account details in company systems to keep service records current and complete.• Coordinate installation and service appointments while organizing technician schedules for efficient daily routing.• Welcome visitors, assist with front counter interactions, and provide support for in-person customer needs and product inquiries.• Build working knowledge of the company’s water treatment products and services to respond clearly to customer questions.• Manage incoming sales and service leads, ensuring timely follow-up and proper assignment to the appropriate team members.• Handle phone and email communications effectively, resolving customer concerns or directing requests to the right department.• Support ongoing account maintenance by updating information, tracking requests, and helping ensure smooth service delivery.
2026-07-30T00:00:00Z

Customer Service Representative

White Bear Lake, MN
onsite
Temporary to Hire
25.65 - 29.7 USD / Hourly
We are looking for a Spanish Bilingual Technical Customer Service Representative to join a manufacturing team in White Bear Lake, Minnesota. This contract opportunity with permanent potential is ideal for someone who enjoys helping customers, solving product-related questions, and communicating technical information in a clear and supportive way. The role focuses on guiding customers toward the right tooling solutions while working closely with internal partners and external contacts to deliver excellent service. Responsibilities:• Respond to customer inquiries by phone and email, providing timely support and helpful solutions related to tooling products and services.• Evaluate customer applications, specifications, and prints to identify product recommendations that align with operational needs.• Explain technical tooling information in a way that is easy for customers to understand, helping them make informed decisions.• Process customer orders and complete accurate data entry while maintaining organized records and clear communication throughout the order cycle.• Partner with co-workers, sales representatives, designers, and distribution contacts to address customer needs and support successful outcomes.• Handle both inbound and outbound customer communication to resolve questions, follow up on requests, and strengthen ongoing relationships.• Use digital tools and Microsoft Office applications to manage correspondence, track activity, and support daily customer service operations.• Take on additional customer support or administrative tasks as needed to meet team goals and department priorities.
2026-07-30T00:00:00Z

Customer Service Representative

Hudson, WI
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for an organized Customer Service Coordinator to support daily operations and deliver responsive service to both internal teams and external customers. This contract to hire position is ideal for someone who can balance administrative tasks, document processing, and customer communication while maintaining accuracy and consistency. The role requires strong coordination skills, confidence handling service issues, and comfort working with digital tools in a fast-paced environment. Responsibilities:• Serve as a primary point of contact for incoming questions and requests, providing attentive and timely support to staff, clients, and partners.• Handle challenging customer interactions with patience and sound judgment, working to resolve concerns and create positive outcomes.• Manage a variety of office support duties such as preparing mail, scanning records, processing documents, entering data, and maintaining organized digital files.• Review and complete forms within company systems, ensuring information is accurate, current, and properly recorded.• Assist with accounts receivable activities by checking service authorizations for completeness, identifying discrepancies, and coordinating follow-up corrections.• Support scheduling, calendar coordination, and related administrative activities to help maintain efficient team workflows.• Use tools such as Adobe, DocuSign, CRM platforms, and Microsoft Excel to track information, prepare documentation, and support daily operations.• Follow company policies, regulatory expectations, and established procedures while maintaining confidentiality and consistent documentation standards
2026-08-13T00:00:00Z

Customer Service Representative

Minnetonka, MN
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are looking for a Customer Service Representative to support during a busy season. This long-term contract opportunity is ideal for someone who enjoys helping customers, managing order details, and handling a high volume of phone interactions in a fast-paced environment. The person in this role will serve as a key point of contact for customer inquiries while ensuring accurate documentation and responsive service. Responsibilities:<ul><li>Respond to incoming customer calls and provide timely, attentive assistance for product, order, and service-related questions.</li><li>Place outbound calls as needed to follow up on customer requests, clarify order information, and resolve outstanding issues.</li><li>Enter customer orders into the system with a high level of accuracy and verify details before processing.</li><li>Assist customers with updates on order status, account information, and general service inquiries.</li><li>Maintain clear and complete records of customer interactions, requests, and resolutions in company systems.</li><li>Work across service and operational teams to address concerns, correct order issues, and support smooth customer experiences.</li><li>Use their system to review information and complete daily tasks efficiently.</li></ul>
2026-08-13T00:00:00Z

Customer Service Representative

Edina, MN
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are seeking customer-focused professionals who enjoy helping others and thrive in a fast-paced, service-driven environment. In this role, you'll serve as a trusted resource for members and employer groups, guiding them through important life events, benefits decisions, and enrollment needs while delivering a high-touch, white-glove customer experience.No two days are the same. You'll have the opportunity to make a meaningful impact by assisting individuals with everything from retirement planning and benefit changes to navigating complex coverage questions. Ideal candidates are strong communicators who enjoy problem-solving, learning new information, and building relationships over the phone. Key ResponsibilitiesMember & Employer Support<ul><li>Serve as the primary point of contact for benefit-related inquiries.</li><li>Guide members through life events and benefit changes, such as: </li><li>Retirement and annuity questions</li><li>Adding dependents following childbirth</li><li>Benefit enrollment and coverage updates </li><li>Plan and account changes </li><li>Help callers understand processes and next steps, acting as a resource and advocate throughout the interaction.</li><li>Answer a wide range of benefits-related questions accurately and thoroughly.</li></ul>Customer Service<ul><li>Deliver a high-touch, white-glove customer experience on every interaction.</li><li>Build rapport and provide empathetic support during important life and financial decisions. </li><li>Assist both employer groups and plan members with benefits administration needs.</li></ul>Systems & Documentation<ul><li>Navigate CRM systems and document customer interactions accurately.</li><li>Initially utilize the current CRM platform while transitioning to a new system.</li><li>Maintain data integrity and provide accurate information across multiple platforms.</li></ul>
2026-08-13T00:00:00Z

Customer Service Representative

Minneapolis, MN
onsite
Temporary / Contract
18 - 22 USD / Hourly
We are seeking a dedicated Customer Service Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction. Responsibilities:<ul><li>Respond promptly to customer inquiries, handling and resolving customer complaints.</li><li>Maintain a record of customer interactions, comments, and complaints.</li><li>Follow-up on customer interactions.</li><li>Communicate and coordinate with internal departments.</li><li>Deliver excellent customer support and assist in the upgrade of our customer experience.</li><li>Handle incoming calls and emails with professionalism and active listening.</li><li>Provide accurate, appropriate, and immediate responses to all customer inquiries.</li><li>Analyze customer's needs and problem-solve as needed.</li><li>Learn about our product range and services to assist customers effectively.</li><li>Process orders, applications, and requests seamlessly.</li></ul>
2026-08-10T00:00:00Z

Client Services Associate or Manager

Minneapolis, MN
onsite
Permanent / Full Time
70000 - 90000 USD / Yearly
We are looking for an experienced and detail-oriented Client Services Associate or Manager to join our team in Minneapolis, Minnesota. In this role, you will support high-level executives and teams by, overseeing client interactions, and facilitating investment-related transactions. The ideal candidate will thrive in a fast-paced environment, possess exceptional organizational skills, and demonstrate a commitment to delivering outstanding client service. Responsibilities:• Coordinate complex client transactions, including preparing and tracking documentation for investments such as 1031 exchanges and real estate deals.• Collaborate with title companies, exchange accommodators, and investment sponsors to manage investment closings and ensure timely processing.• Assist with client onboarding processes to ensure smooth transitions and effective communication.• Monitor ongoing client transactions and investment timelines, ensuring deadlines are met and clients remain informed.• Provide proactive and responsive support for client inquiries regarding investment-related services.• Facilitate internal communications for executives, including meeting coordination and administrative support.• Work collaboratively with cross-departmental teams to maintain an efficient and effective workflow.• Uphold confidentiality standards for all client and firm-related information.• Support executives in streamlining communication and managing priorities related to client services and transactions. If you are interested in joining this growing investment advisory firm please contact Doug Rickart on LinkedIn , call Doug at 612-249-0330 or apply through the ink provided.
2026-07-13T00:00:00Z

Customer Experience Specialist

Saint Paul, MN
onsite
Temporary / Contract
20 - 23 USD / Hourly
We are seeking a dedicated Customer Experience Specialist to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction. Responsibilities:<ul><li>Respond promptly to customer inquiries, handling and resolving customer complaints.</li><li>Maintain a record of customer interactions, comments, and complaints.</li><li>Follow-up on customer interactions.</li><li>Communicate and coordinate with internal departments.</li><li>Deliver excellent customer support and assist in the upgrade of our customer experience.</li><li>Handle incoming calls and emails with professionalism and active listening.</li><li>Provide accurate, appropriate, and immediate responses to all customer inquiries.</li><li>Analyze customer's needs and problem-solve as needed.</li><li>Learn about our product range and services to assist customers effectively.</li><li>Process orders, applications, and requests seamlessly.</li></ul>
2026-08-10T00:00:00Z

Service Delivery Manager

Rockford, MN
onsite
Permanent / Full Time
65000 - 90000 USD / Yearly
We are looking for a Service Delivery Manager to support operations that keep customer demand aligned with inventory, production capacity, and material availability in Rockford, Minnesota. This position plays an important role in coordinating planning activities across manufacturing, supply chain, and materials management while helping maintain steady product flow. The ideal candidate brings strong organizational skills, clear communication, and a practical understanding of lean practices, inventory control, and ERP-driven planning. Responsibilities:• Champion a strong safety culture by reinforcing safe work practices and supporting safety as a daily operational priority.• Coordinate production and inventory planning activities to help ensure customer orders are fulfilled on schedule while balancing available capacity and stock levels.• Monitor material movement through the value stream and oversee pull-based replenishment processes to maintain efficient workflow.• Evaluate production readiness using planning data and identify opportunities to improve throughput or secure alternate sourcing when needed.• Review order demand against current inventory each day and adjust priorities to support service levels and operational efficiency.• Work closely with suppliers and internal partners to confirm raw material availability and reduce the risk of supply disruptions.• Partner with commercial and cross-functional teams to anticipate changes in customer demand or internal events that may affect established plans.• Lead ongoing process improvement efforts by applying lean principles and supporting team adherence to standard operating practices.• Conduct routine reviews of kanban-related policies and execution to ensure consistency across the operation.• Carry out additional operational planning and coordination duties as needed.
2026-08-05T00:00:00Z

Benefits Customer Service Representative

Edina, MN
onsite
Temporary / Contract
21 - 23 USD / Hourly
Position DescriptionWe are seeking a customer-focused professional to join a Benefits Administration team supporting members and employer groups with benefit-related inquiries. This role combines customer service, call center support, and administrative responsibilities while helping individuals navigate benefit plans, enrollment changes, account updates, and general benefit-related questions. The ideal candidate is a strong communicator who enjoys problem-solving, learning complex information, and delivering a high-quality customer experience in a fast-paced environment. Key Responsibilities<ul><li>Respond to inbound customer inquiries regarding benefits, enrollment, coverage, and account updates.</li><li>Assist customers with benefit-related questions, plan changes, and administrative requests.</li><li>Research and resolve customer concerns while providing accurate and timely information.</li><li>Document customer interactions and maintain accurate records within company systems.</li><li>Navigate multiple platforms and CRM systems to access and update account information.</li><li>Process benefit-related transactions and administrative requests.</li><li>Deliver exceptional customer service while handling sensitive or complex conversations.</li><li>Partner with team members to ensure service levels and customer satisfaction goals are met.</li><li>Adapt to changing processes, systems, and business needs during peak enrollment periods.</li></ul>
2026-08-03T00:00:00Z

SPANISH BILINGUAL Customer Service Representative

Minneapolis, MN
onsite
Temporary / Contract
18 - 21 USD / Hourly
We are seeking a Spanish Bilingual Customer Service Representative to join our team in Minneapolis, Minnesota. This is an onsite role for a customer-focused professional who is passionate about helping others and delivering excellent service in both English and Spanish.The ideal candidate will have strong communication skills, a positive attitude, and the ability to handle a high volume of customer interactions with professionalism and empathy. Key Responsibilities:<ul><li>Provide exceptional customer service to clients and customers in both English and Spanish</li><li>Answer incoming calls, emails, and other inquiries in a timely and professional manner</li><li>Resolve customer issues, complaints, and questions efficiently</li><li>Maintain accurate customer records and update information in internal systems</li><li>Process orders, account updates, and service requests as needed</li><li>Escalate complex issues to the appropriate department when necessary</li><li>Support team goals by meeting service and productivity expectations</li><li>Build positive relationships with customers and ensure a strong customer experience</li></ul>
2026-07-27T00:00:00Z

Account Manager

Edina, MN
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for an Account Manager to support client success and strengthen long-term partnerships in Minneapolis, Minnesota. This position is ideal for someone who is detail oriented, understands digital marketing, and can guide clients through strategies that improve online visibility and campaign performance. The role requires strong communication, sound judgment, and the ability to stay organized while managing several accounts in a fast-paced agency setting. Responsibilities: • Serve as the primary point of contact for assigned clients, building trust and maintaining strong ongoing relationships. • Oversee multiple accounts at once, ensuring deliverables, timelines, and client expectations are managed effectively. • Advise clients on digital marketing initiatives, including website performance, paid search, and social media efforts. • Partner with internal teams to align campaign execution with client goals and business priorities. • Monitor account activity and provide clear updates, insights, and recommendations to support client growth. • Respond to inbound requests and client questions promptly, offering thoughtful solutions and next steps. • Use CRM and project management tools such as HubSpot and monday.com to track communication, workflow, and account progress. • Review campaign data, including Google Ads and GA4 reporting, to identify trends and help improve results.
2026-08-03T00:00:00Z