<p><strong>Receptionist and Customer Service Representative</strong></p><p><strong>Responsibilities:</strong></p><ul><li>Accurately enter customer orders into ERP and maintain order entry records.</li><li>Answer incoming phone calls, direct inquiries to the appropriate parties, and provide information as needed.</li><li>Greet guests and visitors in a courteous and professional manner, ensuring a positive first impression.</li><li>Handle customer complaints by identifying issues, providing timely solutions and alternatives, and following up to ensure complete resolution.</li><li>Keep records of customer interactions, process customer accounts, and update customer information as necessary.</li><li>Manage and track sample requests from customers and internal teams.</li><li>File tickets, estimates, and other documentation promptly and accurately.</li><li>Follow established communication procedures, guidelines, and company policies to ensure consistent and high-quality service.</li><li>Assist with miscellaneous office duties, such as data entry, filing, document preparation, and maintaining office supply inventory.</li></ul><p><strong>Skills & Qualifications:</strong></p><ul><li>Strong communication and interpersonal skills.</li><li>Attention to detail and ability to manage multiple priorities.</li><li>Proficient in order entry systems (Fishbowl experience preferred).</li><li>Customer-focused mindset with a commitment to resolving issues effectively.</li><li>Organization skills and the ability to maintain accurate records.</li></ul><p>Ready to make a meaningful impact as the face and voice of our organization? Apply today to join our team.</p>
We are looking for a Benefits Coordinator to join an engineering organization in Plymouth, Minnesota. This contract-to-permanent opportunity is ideal for an HR specialist who brings strong experience in benefits administration, employee support, and compliance-focused coordination. The person in this role will contribute across benefits, HR operations, and employee lifecycle activities while helping maintain accurate records and a positive employee experience.<br><br>Responsibilities:<br>• Coordinate day-to-day administration of employee benefit programs, including health and welfare plans, retirement offerings, and related employee updates.<br>• Manage open enrollment activities, process benefit changes, support plan audits, and serve as a point of contact for insurance carriers and benefit vendors.<br>• Review and prepare payroll-related reports, assist with benefits deductions, and help resolve discrepancies tied to employee compensation and coverage.<br>• Support employee leave and case management activities, including FMLA coordination, workers’ compensation matters, unemployment documentation, and wage garnishment processing.<br>• Maintain organized employee records and assist with key HR processes such as onboarding, offboarding, performance review tracking, and training coordination.<br>• Partner with staffing teams to support recruiting efforts through job posting coordination, applicant tracking, interview scheduling, and new employee orientation activities.<br>• Respond to employee relations and policy-related questions, document sensitive matters appropriately, and assist with workplace investigations when needed.<br>• Help ensure HR practices remain aligned with applicable local, state, and federal regulations, including required reporting and compliance documentation.<br>• Provide additional administrative and operational support across HR, accounting, and office functions as business needs require.
We are looking for an experienced Senior HR Manager to join our team in Gaylord, Minnesota. This is a long-term contract position within the manufacturing industry, where you will play a pivotal role in managing human resources operations and driving employee engagement. The ideal candidate will possess strong leadership skills and a deep understanding of HR practices, policies, and systems.<br><br>Responsibilities:<br>• Develop and implement strategies to enhance employee satisfaction and foster positive workplace relationships.<br>• Lead and manage the HR team by setting goals, providing mentorship, and ensuring alignment with business priorities.<br>• Offer guidance and resolve employee concerns through consultation, investigation, and policy review.<br>• Create and execute recruitment strategies to attract and retain top talent for the organization.<br>• Ensure consistent and fair application of company policies and employment practices.<br>• Collaborate with internal teams to design and deliver employee development programs that align with operational objectives.<br>• Review and maintain employee records for accuracy, approving necessary updates.<br>• Provide expertise in administering benefits, union contracts, and payroll systems.<br>• Partner with leadership to evaluate HR processes and improve organizational effectiveness.