8 results for Ux Designer in Edgewood, MD

GENAI CCAS Application Developer

Washington, DC
remote
Temporary
49.00 - 54.00 USD / Hourly
We are seeking an early‑career GenAI Application Developer to design, build, and enhance AI‑powered applications for an AWS‑based Contact Center as a Service (CCAS) platform. This role focuses on conversational AI, intelligent automation, and generative AI–driven customer and agent experiences using services such as Amazon Connect, Lex V2, Amazon Q in Connect, Contact Lens, Bedrock, OpenSearch, and AWS Lambda (Python). You will work closely with senior engineers, UI/UX designers, and cloud teams to implement voice and chat automation, agent assist features, secure AI orchestration, and supporting APIs and data pipelines—all within a security‑ and compliance‑focused environment.This is an excellent opportunity to grow as a software developer while contributing to impactful, production‑grade AI solutions. Primary ResponsibilitiesAmazon Connect Application Development<ul><li>Design, build, and maintain Amazon Connect contact flows, routing profiles, and queues for voice and chat</li><li>Integrate Amazon Lex V2 bots for call deflection, self‑service workflows, and escalation</li><li>Configure Contact Lens for transcription, summarization, sentiment analysis, QA insights, and redaction</li><li>Configure Amazon Q in Connect domains, knowledge sources, guided workflows, and agent assist capabilities</li><li>Implement secure S3‑based transcript storage with encryption, lifecycle policies, and retention controls</li></ul>eAI Orchestration & Backend Services<ul><li>Develop AWS Lambda (Python) functions to orchestrate:</li><li>Amazon Bedrock LLM calls</li><li>Embeddings workflows</li><li>Model invocation logging and observability</li><li>Implement OpenSearch indexing, keyword/vector queries, and ingestion triggers</li><li>Build Retrieval‑Augmented Generation (RAG) pipelines to support agent assist and self‑service knowledge</li><li>Apply structured logging, testing, error handling, and performance/cost safeguards</li></ul> Data Safety, Security & Compliance<ul><li>Implement AI guardrails, prompt templates, and output evaluation mechanisms</li><li>Enforce PII redaction and minimization across conversation logs</li><li>Participate in threat modeling and remediation for contact center integrations</li></ul>Web, Chat & Integration Support<ul><li>Support CloudFront + WAF configurations for secure web chat entry points</li><li>Build APIs and event hooks to pass context between web chat, Amazon Connect, and AI services</li></ul>DevSecOps & Operations<ul><li>Contribute to Git‑based CI/CD pipelines, code reviews, and documentation</li><li>Maintain runbooks, SOPs, and architecture diagrams</li><li>Create and monitor CloudWatch dashboards and alarms for:</li><li>Call deflection rate</li><li>Average Handle Time (AHT)</li><li>Contact resolution</li><li>AI usage metrics</li></ul>
2026-03-30T17:34:05Z

Project Manager

Washington, DC
onsite
Temporary
65.00 - 74.00 USD / Hourly
Senior Technical Project ManagerLocation: (Must reside in the Gaithersburg, MD / Washington, DC Metro Area)Employment Type: Full-Time 26-Week Contract with Potential Extension or ConversionClearance Requirement: Must currently hold or have the ability to obtain a U.S. Government Public Trust clearancePosition OverviewWe are seeking an experienced Senior Technical Project Manager to lead the planning, execution, and successful delivery of Salesforce CRM and Contact Center modernization initiatives supporting a Federal government program. This role requires advanced program and project management expertise within an IT framework, along with a strong technical background in contact center platforms and Salesforce-based solutions.The ideal candidate brings a blend of hands-on technical leadership, solution architecture experience, and the ability to manage complex, cross-functional initiatives in a remote environment. This position plays a key role in driving innovation, continuous improvement, and operational excellence across customer engagement technologies.Position OverviewWe are seeking a Senior Technical Project Manager to lead Salesforce CRM and Contact Center modernization efforts supporting a Federal government program. This role requires strong technical project and program management experience, along with hands-on knowledge of Salesforce platforms and cloud-based contact center technologies. The ideal candidate will bring solution architecture expertise, Agile leadership, and a continuous-improvement mindset to drive high-quality, customer-focused outcomes.KKey Responsibilities<ul><li>Lead end-to-end project lifecycle management for Salesforce and Contact Center modernization initiatives</li><li>Engage with external stakeholders to understand mission needs, goals, and requirements</li><li>Coordinate across cross-functional teams, including business owners, IT leadership, and vendors</li><li>Oversee Salesforce implementations and enhancements (Service Cloud, Experience Cloud, Knowledge Management, Analytics) in compliance with federal and FedRAMP standards</li><li>Manage Contact Center technology deployments (e.g., NICE CXone, Amazon Connect, or equivalent CCaaS platforms), including IVR, call routing, self-service automation, and CRM integrations</li><li>Gather and document functional and technical requirements; translate requirements into user stories and technical specifications</li><li>Facilitate Agile ceremonies, including daily stand-ups and backlog refinement</li><li>Manage scope, schedules, budgets, labor estimates, and project documentation</li><li>Drive continuous improvement by identifying technical solutions that improve performance and customer experience</li><li>Monitor contact center quality metrics and operational performance</li><li>Develop solution architectures for CCaaS, CRM, telephony, and related platforms</li><li>Provide weekly project status reporting to internal and external stakeholders</li><li>Support training, onboarding, and staffing activities for contact center operations as needed</li></ul>
2026-04-07T18:28:43Z

Software Engineering IV

Washington D.c., DC
onsite
Temporary
44.00 - 51.00 USD / Hourly
Role OverviewWe are seeking experienced Mail Engineers to support enterprise‑level messaging and mobile device management services within a highly regulated, government‑facing environment. This role is responsible for the design, configuration, integration, testing, release, maintenance, and operational support of Microsoft O365 and Exchange platforms. The engineer will collaborate closely with service desk, engineering, infrastructure, and customer stakeholders to ensure the reliability, security, and availability of mail and MDM services. Key Responsibilities<ul><li>Design, configure, integrate, test, release, maintain, and support Microsoft O365 Cloud services, including:</li><li>Exchange Online</li><li>Outlook</li><li>OneDrive for Business</li><li>Azure Active Directory</li><li>Microsoft Intune with Apple Business Manager</li><li>Microsoft Security & Compliance tools</li><li>Support Enterprise Messaging and MDM services in a production, regulated environment</li><li>Work collaboratively with Service Desk, Incident Management, Desktop Engineering, Executive Support, Application Hosting, and Infrastructure teams</li><li>Manage incidents and service requests according to urgency, impact, priority, and SLAs, including:</li><li>Assessment and assignment</li><li>Queue monitoring</li><li>Resolution and closure</li><li>Coordinate change and release management activities for mail and MDM services, including:</li><li>Architecture and configuration planning</li><li>Risk and impact analysis</li><li>Scheduling and staffing</li><li>Testing, implementation, and post‑release monitoring</li><li>Troubleshoot outages, performance issues, and defects through root‑cause analysis, applying workarounds and permanent fixes</li><li>Partner with infrastructure teams and third‑party vendors to resolve complex technical issues</li><li>Assess and respond to security incidents and vulnerabilities; implement patches, upgrades, and email‑blocking remediation</li><li>Monitor and report on system performance, access, licensing, and capacity, providing recommendations for improvement</li><li>Maintain technical documentation including:</li><li>System designs and architectures</li><li>Standard operating procedures (SOPs)</li><li>Work instructions and knowledge articles</li><li>Licensing and support agreements</li><li>Deliver daily operational reporting and communicate status, risks, and expectations to stakeholders</li></ul>
2026-04-09T22:38:45Z

Web Developer

Wilmington, DE
onsite
Permanent
100000.00 - 125000.00 USD / Yearly
We are looking for an experienced Web Developer to join our team in Wilmington, Delaware. The ideal candidate will have a strong background in Python and React, along with a passion for creating scalable and efficient web applications. This role involves close collaboration with cross-functional teams to design, develop, and maintain high-quality digital solutions. Responsibilities: • Design and develop web applications using Python frameworks such as Django, Flask, or FastAPI. • Create responsive and dynamic user interfaces with React, ensuring seamless user experiences. • Optimize web applications for performance, scalability, and security. • Write clear, maintainable, and well-documented code to ensure long-term usability. • Diagnose and resolve technical issues, including debugging and upgrading existing systems. • Utilize relational and NoSQL databases such as PostgreSQL, MySQL, or MongoDB for data management. • Implement secure authentication, authorization, and data protection protocols. • Collaborate with team members to integrate APIs and other third-party services. • Stay updated on emerging web technologies and incorporate them into projects as needed. • Participate in code reviews to maintain high development standards.
2026-03-26T16:59:06Z

Software Developer

Washington, DC
onsite
Permanent
125000.00 - 150000.00 USD / Yearly
We are looking for a skilled Software Developer to join our team in Washington, District of Columbia. In this role, you will focus on creating and optimizing solutions using the Microsoft Power Platform while collaborating with stakeholders to address business needs. This position offers an exciting opportunity to leverage your expertise in software development to drive innovative and efficient solutions. Responsibilities: • Collaborate with stakeholders, project managers, and technical teams to identify requirements and translate them into Power Platform solutions. • Design and develop custom applications using Power Apps, ensuring smooth integration with existing systems. • Create automated workflows using Power Automate to enhance business processes and minimize manual efforts. • Develop and deploy conversational AI experiences with Copilot Studio to address organizational needs. • Utilize programming languages such as JavaScript, Power Fx, and C# to build efficient and scalable solutions. • Ensure that all solutions align with organizational goals and meet performance standards. • Provide technical support and troubleshooting for Power Platform applications to maintain operational efficiency. • Stay updated on emerging technologies and tools within the Microsoft ecosystem to continuously improve solutions. • Collaborate with cross-functional teams to ensure successful implementation and delivery of projects.
2026-04-07T13:38:44Z

Senior CRM Developer

Baltimore, MD
remote
Temporary
62.02 - 69.89 USD / Hourly
Our company is seeking an experienced Senior Workday Developer for a long-term contract engagement. In this hands-on role, you will leverage your in-depth expertise across Workday’s three major modules (HCM, Payroll, and Financials) to build, enhance, and support our client’s Workday environment. This is an excellent opportunity to join a forward-thinking team and deliver critical HR and Finance technology solutions. Key Responsibilities: Lead the design, configuration, development, and optimization of Workday HCM, Payroll, and Financial Management modules. Develop, test, and maintain complex integrations (Workday Studio, EIB, Core Connectors) with both internal and third-party systems. Partner with business stakeholders to gather requirements, translate needs into technical solutions, and deliver high-quality results. Create and maintain advanced custom reports, dashboards, security groups, and calculated fields in Workday. Troubleshoot and resolve system issues and ensure ongoing operational excellence. Provide expertise during Workday upgrades, releases, and data migrations. Mentor entry level team members and share best practices for system architecture, configuration, and integration.
2026-04-06T00:04:16Z

SFMC/Email Developer

Washington, DC
remote
Temporary
42.75 - 49.50 USD / Hourly
We are looking for a skilled SFMC/Email Developer to join our team on a contract basis in Washington, District of Columbia. This role is ideal for someone with expertise in Salesforce Marketing Cloud and email campaign development who can deliver personalized, dynamic marketing content and optimize data-driven strategies. You will play a crucial part in implementing marketing automation solutions and ensuring the seamless execution of campaigns. Responsibilities: • Develop responsive email templates and dynamic content blocks using HTML, AMPScript, and modular design principles. • Build audience segmentation queries and manage data extensions within Salesforce Marketing Cloud. • Execute automated marketing journeys through Journey Builder and Automation Studio. • Conduct thorough QA testing across browsers and devices using tools like Litmus to ensure email functionality and design consistency. • Create and optimize donation forms, landing pages, and engagement tools on platforms such as Engaging Networks. • Monitor and troubleshoot data synchronization between Salesforce Marketing Cloud and other integrated platforms to maintain data integrity. • Implement deliverability best practices to maximize inbox placement and monitor email performance metrics. • Manage reusable template libraries to maintain consistency and improve efficiency across campaigns. • Collaborate with internal teams, including IT, digital marketing, and web development, to meet technical and operational requirements. • Perform A/B and multivariate testing on subject lines, calls-to-action, design elements, and audience groups to improve campaign performance.
2026-04-06T14:48:45Z

Business Development Associate

Washington, DC
onsite
Permanent
60000.00 - 71000.00 USD / Yearly
We are looking for a dynamic Business Development Associate with expertise in sales and relationship management to join our team in Washington, D.C. This position offers the opportunity to be a part of a well-established sales team, fostering career growth while contributing to the company’s expansion within the services sector. The ideal candidate will excel at identifying client needs, developing solutions, and driving business success. Responsibilities:• Build and nurture strong relationships with clients, prospects, and internal stakeholders to foster trust and collaboration.• Generate leads by identifying client needs, qualifying prospects, and understanding decision-making processes.• Present marketing materials effectively and coordinate sales meetings to engage potential clients.• Maintain and update the database of accounts and leads to ensure accurate and organized records.• Provide valuable feedback and recommendations based on interactions with clients to improve marketing strategies.• Research and analyze market trends to identify opportunities for business growth.• Collaborate with the sales team to develop and execute strategic sales plans.• Ensure consistent communication with clients to address their needs and provide tailored solutions.• Monitor and report on sales performance metrics to drive improvements in processes and outcomes. All interested candidates in the Business Development Associate and other fulltime permanent opportunities in the DMV please send your resume to Justin Decker via LinkedIn.
2026-03-12T14:28:46Z