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4 results for Ux Designer in Edgewood, MD

GenAI CCaaS Engineer

Washington, DC
remote
Temporary / Contract
50.00 - 54.00 USD / Hourly
Opening for an early career GenAI Application Developer to build and enhance AI-powered applications for an AWS Contact Center As a Service (CCAS) platform that uses Amazon Connect, Lex V2, Amazon Q in Connect, Contact Lens, Bedrock, OpenSearch, and Lambda (Python). This is a software development role focused on conversation flow design, Amazon Connect integrations, AI service orchestration, generative AI safety, and the creation of supporting APIs and data pipelines to improve customer experience through intelligent automation.You will work with senior developers, UI/UX designers, and cloud engineers to implement features that deflect customer contacts with voice/chat bots, optimize routing and flows, provide agents with real-time AI assistance, and ensure privacy/compliance controls. This is an exciting opportunity to grow your development skills while delivering secure, reliable, and innovative solutions in a mission environment. Primary Responsibilities<ul><li>Amazon Connect application development and configuration: </li><li>Build, update, and maintain Amazon Connect contact flows, routing profiles, and queues to support both voice and chat channels.</li><li>Integrate Lex V2 bots into Amazon Connect flows for call deflection, self-service transactions, and escalation.</li><li>Enable and configure Contact Lens for real-time and post-contact analytics, transcription, summarization, sentiment analysis, and redaction.</li><li>Configure Amazon Q in Connect domains, knowledge sources, guided workflows, and step-by-step agent assist experiences.</li><li>Implement S3-based call and chat transcript storage with encryption, lifecycle policies, and retention compliance.</li><li>AI orchestration and backend services: </li><li>Write AWS Lambda (Python) functions to orchestrate Bedrock LLM calls, embeddings workflows, and model invocation logging.</li><li>Implement OpenSearch indexing, vector/keyword queries, and knowledge synchronization triggers.</li><li>Build retrieval-augmented generation (RAG) pipelines to enhance Amazon Connect agent assist and self-service knowledge.</li><li>Apply structured logging, unit/integration tests, error handling, and performance/cost safeguards.</li><li>Data safety and compliance: </li><li>Implement AI guardrails, prompt templates, and output evaluation for safety and accuracy.</li><li>Enforce PII minimization and redaction policies in Amazon Connect conversation logs.</li><li>Participate in threat modeling and support remediation of findings for contact center integrations.</li><li>Web and chat integration: </li><li>Support CloudFront + WAF configurations for secure web chat entry points.</li><li>Build APIs and event hooks to pass conversation context between web chat, Amazon Connect, and AI services.</li><li>DevSecOps and operations: </li><li>Contribute to Git-based CI/CD pipelines, code reviews, and documentation.</li><li>Maintain runbooks, architecture diagrams, and SOPs for contact flows, bot integrations, and AI workflows.</li><li>Create and monitor CloudWatch dashboards/alarms for call deflection rate, average handle time (AHT), contact resolution, and AI usage metrics.</li></ul>
2026-07-02T17:38:45Z

Front End Developer(AEM)

Wilmington, DE
onsite
Temporary / Contract
41.00 - 45.00 USD / Hourly
Senior Front End / Full Stack Developer (AEM)Location: Wilmington, DE (2 days onsite)Alternate Locations: Houston, TX (5 days onsite) or Columbus, OH (5 days onsite)OverviewOur Client is seeking a Senior Front End / Full Stack Developer to support and enhance a large-scale Adobe Experience Manager (AEM) ecosystem supporting dozens of enterprise websites. This role requires a hands-on developer who can build new functionality, troubleshoot production issues, and collaborate across Product, Engineering, QA, and business teams to deliver high-quality digital experiences.The ideal candidate will have strong AEM development experience, modern JavaScript skills, API integration expertise, and experience leveraging AI-assisted development tools to improve delivery efficiency.Key Responsibilities<ul><li>Develop and maintain enterprise web applications within Adobe Experience Manager (AEM)</li><li>Build and enhance AEM components, templates, workflows, and integrations</li><li>Develop responsive, accessible, and cross-browser compatible user experiences</li><li>Troubleshoot and resolve production issues across multiple websites</li><li>Collaborate with Product, Engineering, QA, and PM teams throughout the development lifecycle</li><li>Integrate RESTful APIs and backend services into front-end applications</li><li>Participate in code reviews and ensure adherence to development standards</li><li>Support CI/CD processes and deployment automation initiatives</li><li>Leverage AI-assisted development tools to increase productivity and code quality</li><li>Provide technical leadership and mentorship to developers when needed</li></ul>
2026-07-07T15:28:43Z

Sales Pricing Data Analyst

York, PA
onsite
Permanent / Full Time
75000.00 - 90000.00 USD / Yearly
We are looking for a Sales Pricing Data Analyst to strengthen commercial decision-making through advanced analysis of pricing, customer, and channel performance. This position is based in York area and offers a hybrid role. The Pricing Data Analyst will turn complex business data into practical recommendations that help protect revenue, improve margins, and uncover growth opportunities. The role works closely with sales and cross-functional leaders to spot emerging risks early, evaluate performance trends, and support forecasting, planning, and strategic initiatives. Responsibilities:• Build and track pricing and commercial performance measures such as margin outcomes, price realization, sales mix, volume movement, and customer-level profitability.• Perform detailed revenue and margin analysis to explain business results and highlight the factors influencing change across products, customers, and channels.• Review discount activity, pricing adherence, promotions, and leakage patterns to identify improvement opportunities across the sales organization.• Create forward-looking indicators that flag attrition risk, weakening demand, shrinking order activity, and other signals that may require commercial action.• Assess customer and channel behavior, including acquisition, retention, order cadence, and average purchase trends, to uncover both risks and areas for expansion.• Produce scorecards and dashboards for e-commerce, national accounts, and other key segments, with reporting on sales, conversion, profitability, service levels, and assortment performance.• Manage rebate and allowance reporting, validate deductions against customer agreements, and coordinate with internal partners to investigate discrepancies and resolve root causes.• Develop forecasts by customer, product group, and channel, while supporting budgeting, annual planning, and demand-related analysis through variance review and scenario modeling.
2026-07-19T23:33:42Z

Account Specialist

Lancaster, PA
onsite
Temporary to Hire
20.00 - 25.00 USD / Hourly
We are looking for a detail-oriented Account Specialist to support client accounts in Lancaster, Pennsylvania. This contract opportunity with potential for a permanent role is ideal for someone who enjoys building strong customer partnerships, coordinating order activity, and keeping service levels high in a fast-paced environment. The person in this role will act as a central point of contact for customers, vendors, and internal partners while ensuring each order moves smoothly from request to delivery. Responsibilities: • Oversee assigned customer accounts and cultivate positive, long-term business relationships through responsive support and consistent communication. • Manage the full order cycle by coordinating requests, confirming details, monitoring progress, and helping ensure on-time completion. • Serve as the key contact between clients, external suppliers, and the sales organization to keep information accurate and expectations aligned. • Address customer questions, shipment concerns, and order-related issues with professionalism, sound judgment, and a solution-focused approach. • Review open orders regularly, follow up on pending items, and take action to prevent delays or service disruptions. • Maintain organized and up-to-date account documentation, including order activity, communications, and status updates. • Partner with multiple vendors to support retail-related account needs and deliver a high standard of customer service.
2026-07-23T14:04:00Z