We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.
<p><strong>Quality Engineer</strong> role with excellent growth potential</p><ul><li>Manage the quality management system, ensuring policy implementation and maintenance and reporting to plant leadership.</li><li>Lead corrective action processes to focus on significant improvement opportunities and ensure timeliness, implementation, and effectiveness.</li><li>Communicate with customers, leadership, sales, marketing, and customer services to resolve quality complaints and returned goods issues.</li><li><strong>Facilitate the development </strong>of procedures and instructions to meet <strong>ISO-9001</strong> standards and business objectives to improve products and processes standardization; minimize errors, delays, and costs; and prevent defects at all stages of the manufacturing process.</li><li>Create and maintain quality information systems and surveys to track and report key quality KPI's to support maintenance of ISO-9001 standards and business objectives. Analyzes data to identify trends in product quality or defects with the goal of mitigating and preventing recurrence and future defects.</li><li>Review internal and external quality standards to ensure manufactured products meet and exceed company, ISO-9001, government, and customer expectations.</li><li><strong>Lead projects to improve and maintain the quality management system</strong>, driving quality standards for in-process and finished goods products and materials.</li><li>Maintain quality system documentation, notifying management and associates of issues and revisions affecting them and maintaining record-keeping compliance.</li><li>Provide training and guidance to associates at all levels.</li><li>Serve as ISO-9001 lead auditor, managing the internal quality audit function to balance compliance needs with value-added activities. Maintain audit records including schedules, checklists, reports, corrective action requests, and auditor qualifications.</li><li>Perform other duties as requested, directed, or assigned.</li></ul><p><br></p>
<p>Robert Half is seeking an experienced, strategic, and results-driven <strong>Director of Service </strong>to lead and manage all aspects of commercial service operations across multiple locations. This role is responsible for driving operational excellence, ensuring high levels of customer satisfaction, maintaining service quality standards, and developing high-performing teams. The ideal candidate will have a proven background in service management within the commercial HVAC (or similar) industry, with strong leadership, organizational, and technical skills.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Leadership & Team Management:</strong></li><li><strong>Lead, mentor, and develop service managers and technicians across all locations to ensure high performance and accountability.</strong></li><li>Foster a culture of safety, customer service, and continuous improvement.</li><li>Establish and monitor key performance indicators (KPIs) for service teams.</li><li><strong>Operational Oversight:</strong></li><li><strong>Oversee daily operations of service departments across multiple branches.</strong></li><li>Standardize service processes, documentation, and reporting for consistency and compliance.</li><li>Ensure adherence to all company policies, safety regulations, and industry best practices.</li><li><strong>Customer Satisfaction & Quality Assurance:</strong></li><li><strong>Monitor customer feedback and service outcomes to ensure client satisfaction.</strong></li><li>Implement quality control measures and resolve escalated service issues promptly and professionally.</li><li>Drive initiatives to reduce callbacks and improve first-time fix rates.</li><li><strong>Strategic Planning & Growth:</strong></li><li><strong>Collaborate with executive leadership to develop and execute strategic plans to grow the service department.</strong></li><li>Identify new revenue opportunities, service offerings, or geographic expansion strategies.</li><li>Support integration and onboarding of newly acquired locations or teams.</li><li><strong>Financial Management:</strong></li><li><strong>Develop and manage departmental budgets, forecasts, and resource planning.</strong></li><li>Monitor financial performance, labor utilization, and service profitability.</li><li>Drive cost-effective operations while maintaining service quality.</li><li><strong>Technology & Reporting:</strong></li><li><strong>Leverage field service management software and tools to improve efficiency and transparency.</strong></li><li>Produce regular reports on operational performance, customer satisfaction, and employee productivity.</li></ul><p><br></p>
<p>We are looking for a skilled Construction Manager. The role is remote but requires 90% travel. In this role, you will be responsible for leading and overseeing various projects and programs, ensuring their successful completion within defined timelines and standards. This position offers an exciting opportunity to demonstrate your expertise in planning, coordination, and creative problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage all aspects of assigned projects and programs, ensuring alignment with organizational goals.</p><p>• Develop clear project plans, set deadlines, and assign tasks to team members effectively.</p><p>• Monitor project progress, troubleshoot challenges, and ensure timely delivery of objectives.</p><p>• Prepare and present detailed reports on project status to senior management.</p><p>• Coordinate and collaborate with cross-functional teams to ensure seamless execution of tasks.</p><p>• Implement quality assurance measures to maintain high standards throughout the project lifecycle.</p><p>• Apply innovative solutions to address project challenges and optimize outcomes.</p><p>• Ensure adherence to established procedures, practices, and industry standards.</p><p>• Foster a collaborative and productive team environment to drive project success.</p>
<p>We are looking for a skilled Real Estate Settlement Attorney to join our client's dynamic team in the Washington-DC area. In this role, you will leverage your expertise in real estate transactions to ensure smooth closings, resolve contract disputes, and build lasting relationships with clients and referral partners. This position offers a competitive salary and the opportunity to grow within a fast-paced, meticulous environment.</p><p><br></p><p>Responsibilities:</p><p>• Handle real estate contracts and associated documentation to ensure compliance and accuracy.</p><p>• Provide guidance to realtors and clients to address and resolve contract disputes during pre-closing and post-closing phases.</p><p>• Conduct thorough quality control reviews of closing documents to maintain legal and procedural integrity.</p><p>• Facilitate real estate closings both in-office and remotely, ensuring a seamless process.</p><p>• Support business development initiatives by nurturing client relationships and expanding referral networks.</p><p>• Identify and implement improvements to transactional processes to enhance efficiency and client satisfaction.</p><p>• Collaborate with lenders, realtors, and other stakeholders to ensure effective and timely communication.</p><p>• Stay informed about local and state real estate laws, title insurance practices, and settlement procedures.</p><p>• Manage multiple transactions and deadlines while maintaining a high level of attention to detail.</p>
Essential Duties & Responsibilities:<br>• Manage the development and implementation of web-based applications and systems<br>• Work closely with cross-functional teams to ensure projects are completed on time, within budget, and to the satisfaction of stakeholders.<br>• Serve as the lead architect and administrator for web systems, including security design, application lifecycle management, data integrations, and quality control.<br>• Collaborate with cross-functional teams to ensure project success<br>• Develop project plans, timelines, and budgets<br>• Ensure that projects are completed on time, within budget, and to the satisfaction of stakeholders<br>• Provide leadership and guidance to project teams and contractors<br>• Identify and mitigate project risks<br>• Ensure that projects adhere to established standards and best practices<br>• Develop and deploy integration solutions to connect enterprise data sets with enterprise solutions.<br>• In office scheduling requirements are determined by the Supervisor and are subject to change at any time according to business needs<br> <br>Education and/or Experience Requirements:<br>• Bachelor’s degree in computer science, Information Technology, or related field<br>• 5+ years of experience in web development<br>• Knowledge of retail eCommerce technologies<br>• Experience managing cross-functional teams<br>• Strong leadership and communication skills<br>• Experience with web application User Experience (UX) design, cross-browser compatibility, and general web functions and standards<br>• Experience with Agile development methodologies<br>• Experience with integration platforms such as Workato and Mule<br>• Familiarity with managing and supporting database, API technologies and creates solutions for identified problems or bugs<br>• Knowledge of web development technologies such as HTML, CSS, JavaScript, and PHP<br>• Experience with content management systems such as WordPress and Drupal<br>• Stay plugged into emerging technologies/industry trends and apply them into operations and activities
<p>We are looking for a highly accurate and detail-oriented <strong>Data Entry Clerk</strong> to manage and maintain large volumes of data across multiple systems with precision and efficiency. The ideal candidate will have strong data management skills, advanced knowledge of database and spreadsheet tools, and the ability to identify inconsistencies or trends in complex datasets. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately input, update, and maintain data across various databases, spreadsheets, and systems.</li><li>Review data for errors, inconsistencies, or missing information and resolve discrepancies.</li><li>Perform audits and quality control checks to ensure data integrity and compliance with company standards.</li><li>Collaborate with internal departments to gather and verify necessary data.</li><li>Generate and run reports as needed for internal teams or external stakeholders.</li><li>Create and maintain detailed documentation of data entry procedures and standards.</li><li>Train or support junior data entry staff and assist in onboarding new team members.</li><li>Suggest and implement improvements to data entry processes or workflows.</li><li>Maintain confidentiality of sensitive or proprietary information at all times.</li></ul><p><br></p>
<p>My client, a publicly traded construction industry leader is looking for a senior accountant to join their growing team. This position offers challenging work, a strong team of some of the best and brightest to partner with, competitive compensation, EQUITY as part of the compensation package and excellent quality of life and benefits. <strong>If you are a CPA or are in pursuit of your certification and looking to improve your situation email Jim Meade at Robert Half right away or connect with me on LinkedIn.</strong></p><p><br></p><p>Responsibilities:</p><p>• Ensure adherence to GAAP, firm policies, and contractual obligations.</p><p>• Oversee a reliable internal control system in line with SOX 404.</p><p>• Check and uphold the accuracy of the job cost ledger following GAAP stipulations.</p><p>• Compare actual performance with anticipated results, making necessary financial amendments as required.</p><p>• Compile audit paperwork when needed.</p><p>• Examine periodic job cost reports, spot check cost activities, formulate budgets and bi-yearly predictions, and discern variances.</p><p>• Communicate with project managers to troubleshoot issues and enhance decision-making process.</p><p>• Manage and direct the operations of the accounting team, serving as a mentor to develop their abilities and foster professional progression.</p><p>• Work alongside project management to gather estimates and distribute prompt monitoring reports to project managers and other corporate leaders.</p>
<p>PRIMARY DUTIES AND ACCOUNTABILITIES</p><p>• Support and participate in the monthly financial statement close process for Business Unit or functional area of responsibility, ensuring that all financial transactions are recorded accurately and timely as well as analyzing and reviewing financial statements and variances. Consult and liaise with operating unit finance personnel on accounting issues. (40%)</p><p>• Prepare, review and analyze account reconciliations for companies and/or designated functions within Business Unit or functional area of responsibility. Ensure compliance with Sarbanes-Oxley control requirements. (20%)</p><p>• Prepare the monthly reporting packages, including analysis of current actual results to prior period actual results for use in internal and external reporting. Assists in the accounting, analysis and budgeting of various accounts in coordination with FP& A. (20%)</p><p>• Interact with internal and external auditors, Controller's Group and Business Units as required to accomplish goals. (10%)</p><p>• Assist, as needed, in special projects and the implementation of changes in FASB/GAAP. (10%)</p><p><br></p><p>JOB SCOPE</p><p>• Perform day-to-day activities associated with the monthly financial statement close process.</p><p>• Ensure financial transactions are recorded accurately and timely.</p><p>• Proactively notify Principal, Manager or Director of any accounting/reporting issues or concerns.</p><p>• Work closely with other departments and Business Units regarding accounting activities.</p><p>• May participate in planning processes at project and departmental level.</p><p>• Work under minimal supervision.</p><p>• Position, at times, may require overtime, weekend work and limited travel.</p><p>Qualifications</p><p>MINIMUM QUALIFICATIONS</p><p>• Bachelor's degree in Accounting or equivalent</p><p>• 2-4 years of related experience</p><p>• Demonstrated technical knowledge and understanding of Accounting theory, principles, practices and regulations including FASB/GAAP and SOX compliance</p><p>• Understands requirements for documentation in work papers, disclosures and memos; demonstrated ability to document a broad range of technical issues</p><p>• Demonstrated successful use of technology to improve process efficiency</p><p>• Demonstrated project management skills</p><p>• Commitment to highest standards of quality and integrity</p><p>• Exude a high degree of professionalism and treats others with respect</p><p><br></p><p>PREFERRED QUALIFICATIONS</p><p>• MBA with a concentration in Accounting or Finance</p><p>• CPA</p><p>• Public Accounting expertise</p><p>• Regulatory/utility/FERC/SEC reporting or energy industry experience</p>
We are looking for an experienced Project Engineer to join our team in Washington, District of Columbia. In this role, you will work with a variety of Microsoft and cloud technologies to design, implement, and support IT solutions for our clients. The ideal candidate will have strong technical expertise and a proven ability to manage projects effectively while delivering exceptional service.<br><br>Responsibilities:<br>• Administer and troubleshoot Microsoft 365 services, including SharePoint, Teams, Exchange Online, Entra ID, Intune, and related platforms.<br>• Deploy, configure, and manage Azure services such as Azure Compute, Azure Networking, Azure Virtual Desktop, Windows 365, and Entra ID.<br>• Configure and monitor Microsoft Defender to ensure optimal security measures.<br>• Perform application packaging and manage patches for both applications and operating systems.<br>• Support SharePoint migrations, Entra ID migrations, and Microsoft Intune implementations, including Mobile Device Management.<br>• Set up, manage, and maintain firewalls, network switches, and wireless access points (WAPs).<br>• Assist in onboarding new clients by implementing IT solutions tailored to their needs.<br>• Monitor for security incidents, recommend remediation actions, and implement solutions.<br>• Draft, edit, and interpret IT policies and procedural documentation.<br>• Provide help desk support as needed to ensure seamless client operations.
<p>Robert Half has partnered with a high-quality service provider on their search for a success-driven, Commercial Pest Control Salesperson who can serve as a trusted advisor and help maintain safe, sanitary, and compliant environments. This candidate will develop and build strong business relationships, manage customer inquiries, resolve complaints, create revenue generating growth opportunities, research product abilities/services, and ensure complete customer satisfaction and professional customer support. The ideal candidate for this role must be detail-oriented, organized, possess great problem-solving skills, and has excellent verbal and written communication skills.</p><p><br></p><p>What you get to do everyday</p><ul><li>Prospect, identify, and develop new commercial accounts</li><li>Conduct site inspections to assess customer needs</li><li>Build and maintain strong customer relationships</li><li>Meet or exceed monthly and annual sales targets and performance metrics</li><li>Negotiate contract terms and conditions</li><li>Maintain accurate records of sales activities, pipeline, and client interactions</li><li>Stay knowledgeable about industry trends and regulatory requirements</li><li>Identify new sales strategies to increase revenue goals</li><li>Assist with ad hoc projects as needed</li></ul>
<p>We are looking for an experienced Project Manager to oversee various government and commercial contracts within a dynamic and fast-paced environment. This is a long-term contract position based in Washington, DC, where you will lead cross-functional teams to ensure projects are delivered on time, within budget, and aligned with customer expectations. The ideal candidate will have a strong background in project management, financial oversight, and customer engagement, along with the ability to manage technical and operational aspects effectively.</p><p><br></p><p>Responsibilities:</p><p>• Lead the planning, coordination, and execution of projects to meet client requirements and organizational goals.</p><p>• Oversee project teams, ensuring tasks are completed according to schedule, scope, and budget.</p><p>• Act as the main point of contact for customers, addressing concerns and maintaining strong client relationships.</p><p>• Ensure compliance with contract terms, quality standards, and organizational policies.</p><p>• Manage cost, schedule, and technical baselines for assigned projects.</p><p>• Facilitate project initiation activities, including developing plans and budgets.</p><p>• Monitor project progress, identify risks, and implement corrective actions as needed.</p><p>• Conduct project closeout activities, including gathering lessons learned and ensuring proper documentation.</p><p>• Collaborate with subcontractors, task leaders, and support teams to achieve high-quality outputs.</p><p>• Provide leadership and guidance to team members, fostering a collaborative and productive work environment.</p>
-Oversees and directs the implementation of operational mechanical maintenance projects across the organization, ensuring they are completed on schedule and within or under budget for both current and new product launches.<br>- Assists in specifying, evaluating, acquiring, installing, and qualifying equipment.<br>- Manages tasks including updating, maintaining, and communicating project plans, progress reports, and status updates.<br><br>Qualifications<br><br>- Bachelor’s degree in Mechanical Engineering, Mechanical Engineering Technology, or Electro-Mechanical Engineering is preferred.<br>- Over 10 years of relevant experience in a manufacturing environment is preferred.<br>- Lean Six Sigma Green Belt certification is preferred but not required at the time of permanent.<br>- Proficient in AutoDesk 2D and 3D CAD software and Microsoft Project at an intermediate to advanced level.<br>- Applies differential and integral calculus to analyze the static and dynamic performance of electro-mechanical systems.
We are looking for a skilled Technical Engineer to join our team in York, Pennsylvania. In this role, you will be responsible for designing, verifying, and coordinating technical projects to meet industry standards and client requirements. This is an excellent opportunity to contribute your expertise to innovative designs while collaborating with customers and internal teams.<br><br>Responsibilities:<br>• Create and approve conceptual designs, detailed assembly drawings, and general arrangement layouts using 2D and 3D modeling software.<br>• Verify design and detail drawings to ensure compliance with industry standards and customer specifications.<br>• Monitor project schedules, coordinate activities, and address manufacturing challenges to maintain timelines.<br>• Lead design reviews and drive innovation in engineering solutions.<br>• Collaborate with clients throughout the project lifecycle to ensure satisfaction and successful delivery.<br>• Apply knowledge of sheet metal fabrication principles to support design and production processes.<br>• Provide technical guidance and problem-solving expertise to support team goals and objectives.
<p>One of our biggest client is seeking a GoLang Developer role in Washington D.C.</p><p><br></p><p><strong>Role Overview:</strong></p><p>Design, develop, and test analysis pipeline components to support MAF analysis.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop new functional features using GoLang</li><li>Debug and resolve software defects</li><li>Maintain high standards for code quality and refactor for optimized solutions</li><li>Participate in solution design sessions and document solutions</li><li>Decompose business requirements into technical tasks</li><li>Collaborate with research teams to implement best practices, observability, and resiliency</li><li>Switch between Dev, Infrastructure, and QA roles as needed</li><li>Work in a Linux environment with PKI certificate and SSH key management</li><li>Implement access/authentication mechanisms (SSO, MFA)</li><li>Participate in daily scrum meetings and sprint ceremonies</li><li>Use Jira for ticket tracking</li></ul>
<p>We are looking for an experienced Senior Accountant to join a well respected industry leader in Baltimore, Maryland. This role, will play a critical part in managing financial operations, ensuring compliance with accounting standards, and supporting company objectives in the energy industry. Your expertise will contribute to accurate reporting, efficient processes, and the success of ongoing programs specifically focused on variance analysis.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee the accounts payable process, including invoice approvals, batch reviews, and postings.</p><p>• Monitor treasury activities, address positive pay exceptions, and collaborate with banks to resolve issues.</p><p>• Maintain control of check stock and facilitate vendor and customer payments in alignment with company policies.</p><p>• Prepare and review journal entries for assets, liabilities, revenues, and expenses, ensuring accuracy and reconciliations.</p><p>• Analyze operating expenses by verifying transactions, resolving discrepancies, and identifying budget variances.</p><p>• Lead expense review sessions and contribute to the development of financial forecasts.</p><p>• Support month-end financial close processes in compliance with generally accepted accounting principles (GAAP).</p><p>• Produce high-quality financial reporting packages in a timely and accurate manner.</p><p>• Assist with ad hoc requests, special projects, and inquiries from internal and external stakeholders.</p><p>• Participate in annual financial audits and budget planning processes, ensuring thorough preparation and execution.</p>
<p>We are looking for a skilled Java Developer to join our team in Washington D.C.. In this long-term contract position, you will play a pivotal role in enhancing and maintaining systems that support content discovery and user experiences used by millions daily. If you are passionate about programming and enjoy collaborating with talented teams to deliver innovative solutions, this opportunity is ideal for you.</p><p><br></p><p>Responsibilities:</p><p>• Design, implement, and deliver frameworks, control systems, and data pipelines to support flagship products like Voice Remote and Assistant.</p><p>• Develop, troubleshoot, and maintain large-scale web services within a microservice architecture capable of handling millions of daily requests.</p><p>• Act as a technical liaison to facilitate communication and collaboration with internal and external customers and business partners.</p><p>• Provide guidance and support to less experienced developers to improve team performance.</p><p>• Collaborate with cross-functional teams to ensure seamless integration and operationalization of AI-driven products.</p><p>• Utilize modern tools and technologies, including Spring Boot, Docker, Kubernetes, and cloud services, to optimize system performance.</p><p>• Conduct research and implement solutions for machine learning and natural language processing challenges.</p><p>• Ensure the reliability and scalability of systems through rigorous testing and continuous improvement.</p><p>• Participate in code reviews and provide constructive feedback to maintain high-quality standards.</p><p>• Stay updated on emerging technologies and incorporate them into development practices as appropriate.</p>
