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16 results for Call Center Manager in Edgewood, MD

Collections Specialist
  • Wilmington Nt, DE
  • onsite
  • Contract / Temporary to Hire
  • 22.00 - 22.00 USD / Hourly
  • <p>We are looking for a dedicated Collections Specialist to join a team in Wilmington, Delaware, on a contract with potential for a long-term role. The ideal candidate will have a strong background in collections and customer service, particularly in a high-volume call center environment. This role requires someone who can effectively manage billing and collection processes while maintaining positive client relationships.</p><p><br></p><p>Responsibilities:</p><p>• Manage a portfolio of accounts to ensure timely collection of payments and resolution of outstanding balances.</p><p>• Communicate with customers via phone and email to address payment inquiries and resolve disputes.</p><p>• Analyze account discrepancies and collaborate with internal teams to ensure accurate billing.</p><p>• Maintain detailed records of all customer interactions and payment activities.</p><p>• Utilize Microsoft Excel to track and report on collection activities and account statuses.</p><p>• Follow established processes to meet collection goals and reduce delinquency rates.</p><p>• Provide exceptional customer service while handling sensitive financial information.</p><p>• Identify and escalate complex issues to the appropriate departments for resolution.</p><p>• Monitor and update account information to ensure accuracy and compliance with company policies.</p>
  • 2025-10-20T19:08:46Z
Construction Operations Manager
  • Wilmington, DE
  • onsite
  • Permanent
  • 70000.00 - 90000.00 USD / Yearly
  • <p>Client within the construction industry seeks a Construction Project Accountant with proven experience handling project billing, subcontractor payments and job costing. This role will be responsible for generating project schedules, processing contractor billings, reviewing supplier invoices, maintaining supplier documentation, investigating project variances, assisting with change orders, preparing financial reports, analyzing project profitability, providing billing structures, and review project expenses. This Construction Operations Manager must have strong knowledge of construction-related accounting software, solid communication skills, and excellent time management abilities. </p><p><br></p><p>How you will make an impact</p><p>·      Bid, implement, and negotiate annual maintenance contracts</p><p>·      Review and execute blueprints</p><p>·      Create and monitor project accounts</p><p>·      Coordinate with general contractors</p><p>·      Verify project budgets</p><p>·      Provide profit analysis reports to management</p><p>·      Compile monthly project reconciliations</p><p>·      Maintain documentation for compliance</p><p>·      Project Analysis</p><p>·      Ensure compliance with local and state codes</p><p>·      Ad hoc projects as requested</p>
  • 2025-11-03T18:24:04Z
Tax Manager
  • Wilmington, DE
  • onsite
  • Permanent
  • 120000.00 - 140000.00 USD / Yearly
  • <p>We are seeking a detail-oriented Tax Manager who can lead and manage multiple tax functions and prepare/review complex tax returns. The ideal candidate for this role will be responsible for overseeing the preparation and filing of federal, state, and local tax returns, managing audits by tax authorities, resolving tax issues, preparing intercompany journal entries, improving tax procedures, identifying tax-saving opportunities, mitigating tax risks, researching business initiatives, including mergers, acquisitions, and new market expansions. To be successful in this role, the Tax Manager must have in-depth knowledge of tax laws and regulations, strong analytical and problem-solving skills, and the ability to manage multiple priorities and meet deadlines.</p><p><br></p><p>What you get to do everyday</p><p>·      Prepare tax journal entries, ensuring compliance within tax provisions</p><p>·      Identify and mitigate tax risks</p><p>·      Develop and implement strategic tax planning</p><p>·      Review tax returns and quarterly/yearly projections</p><p>·      Maintain and update the organization’s tax policies and documentation</p><p>·      Assist with SOX documentation</p><p>·      Review and analyze financial statements</p><p>·      Monitor and interpret changes in tax legislation</p><p>·      Coordinate tax audits</p><p>·      Oversee special tax related projects</p>
  • 2025-10-29T18:39:20Z
Administrative Assistant
  • Wilmington Nt, DE
  • onsite
  • Permanent
  • - USD / Yearly
  • <p>Financial Services company seeks an Administrative Assistant with excellent time management skills. This Administrative Assistant will maintain and update internal records, process and maintain vendor memberships, assist with event coordination, enter journal entries into the general ledger, monitor attendance recording, perform research and development, assist with daily office needs, confirm all cash receipts/disbursements, and be point of contact for donor acknowledgement communications. The ideal Administrative Assistant should have a technical aptitude for database systems, strong attention to detail and experience working in a professional services environment.</p><p><br></p><p>How you will make an impact</p><p>·      Organize, schedule, and confirm appointments/meetings</p><p>·      Track and analyze accounting data</p><p>·      Calendar Management</p><p>·      Prepare financial statements and reports</p><p>·      Draft internal/external correspondence</p><p>·      Generate travel arrangements & itineraries </p><p>·      Perform clerical research</p>
  • 2025-10-29T18:53:59Z
Sr. Financial Analyst
  • Wilmington Nt, DE
  • onsite
  • Permanent
  • - USD / Yearly
  • <p>Our client is a growing manufacturer that is hiring a Senior Financial Analyst on a direct hire basis. The Senior Financial Analyst should have exceptional technology skills including but not limited to, Microsoft Excel/Access, and JD Edwards. In this Senior Financial Analyst role, you will analyze and report on past performance, industry trends, KPI’s, pricing and other key financial and operational data in order to advise management on the allocation of resources to best accomplish corporate goals. This is a high visibility role with opportunity for career and professional growth within the organization.</p><p> </p><p>Major Responsibilities</p><p>·      Analysis of financial and operations processes</p><p>·      Prepare reporting packages</p><p>·      Assist in closing process</p><p>·      Identify potential financial risks</p><p>·      ROI analysis</p><p>·      Compliance Management</p><p>·      Ad hoc projects</p><p>·      Develop and maintain financial reports in internal database</p><p>·      Annual Budgets/Monthly Forecast</p>
  • 2025-10-21T21:09:09Z
Billing Specialist
  • Wilmington Nt, DE
  • onsite
  • Permanent
  • - USD / Yearly
  • <p>Growing manufacturer in the Wilmington Delaware area is looking to staff a Billing Specialist with billing, pricing, and invoicing experience. As the Billing Specialist you will oversee the status of accounts and balances, distribute bills/invoices, post payments, provide solutions to client inquiries, and organize financial records. The ideal candidate should have strong attention to detail, excellent organizational skills, and the ability to solve problems quickly. </p><p><br></p><p>What you get to do everyday</p><p>• Enter daily invoice transactions</p><p>• Process and reconcile payments</p><p>• Generate client invoices</p><p>• Update and maintain client accounts</p><p>• Process improvement initiatives</p><p>• Coordinate system pricing as needed</p><p>• Send delinquent communication as needed</p><p>• Resolve client inquiries</p>
  • 2025-10-20T17:57:31Z
Accounting Supervisor
  • Wilmington, DE
  • onsite
  • Permanent
  • 125000.00 - 137000.00 USD / Yearly
  • <p>We are seeking a highly organized and experienced Accounting Supervisor with strong knowledge of government accounting, financial reporting, and budgeting. In this Accounting Supervisor role, the candidate will provide guidance, direction, and mentorship to the accounting team, review financial statements, revise internal reports, oversee accounts payable transactions, monitor fixed assets, perform bank reconciliations, assist with payroll accounting activities, track internal controls, and assist with the development of annual budgets and forecasting. This Accounting Supervisor must have thorough understanding of GAAP and financial accounting principles, be able to succeed in a fast-paced environment, proven leadership abilities, and possess strong analytical skills.</p><p> </p><p>Primary Responsibilities</p><p>·      Review and assist with budget reports</p><p>·      Analyze financial data</p><p>·      Monitor profit and loss for the organization</p><p>·      Assist with month end close</p><p>·      Maintain a system of accounting policies and procedures</p><p>·      Review financial statements, update financials as needed</p><p>·      Monitor internal controls</p><p>·      Assist with audit documentation</p><p>·      Ensure the accuracy and timely delivery of invoices</p><p>·      Recommend improvements to accounting procedures</p>
  • 2025-10-29T19:04:07Z
Billing Specialist
  • Wilmington, DE
  • onsite
  • Permanent
  • - USD / Yearly
  • <p>Robert Half has partnered with a growing firm within the Wilmington Delaware area on their search for a multi-tasking, Billing Specialist with e-billing expertise. As the Billing Specialist, you will oversee client invoicing, assist with the collections process, handle billing inquiries, assist with calendar management, complete accounts receivable/payable transactions, perform legal research, complete account reconciliations, and prepare legal documents as needed. The ideal candidate should have strong attention to detail, excellent organizational skills, and the ability to solve problems quickly. </p><p><br></p><p>What you get to do everyday</p><p>·      Data entry of billing tickets/order entry</p><p>·      Enter daily invoice transactions</p><p>·      Process and reconcile billing</p><p>·      Send and receive FedEx packages</p><p>·      Update and maintain client accounts</p><p>·      Provide administrative support</p><p>·      Email follow-up on client inquiries</p><p>·      Assist with billing projects as needed</p>
  • 2025-10-20T17:57:31Z
Plant Controller
  • Wilmington Nt, DE
  • onsite
  • Permanent
  • - USD / Yearly
  • <p>Thriving, Wilmington Delaware client is looking to add a Plant Controller with a proven cost accounting background to join their finance department. As the Plant Controller, you will monitor and report on KPIs, develop and implement revenue generating process improvement opportunities, oversee labor reporting and cost for all departments, prepare budgets, assist with the month end close process, and oversee inventory levels to ensure proper shipping and returns. This successful candidate will you will succeed by strategically planning and directing accounting operations while developing operating procedures that are consistent with internal policies and procedures. </p><p><br></p><p>Major Responsibilities</p><p>• Assist with monthly/annual budgeting & forecasting</p><p>• Create internal control guidelines</p><p>• Generate monthly financial forecasts</p><p>• Provide cost accounting analysis</p><p>• Oversee inventory for raw materials and finished goods</p><p>• Perform risk analysis</p><p>• Establish compliance with all GAAP requirements</p><p>• Prepare and present financial reports</p><p>• Assist management as needed</p><p>• Recommend process improvements</p>
  • 2025-10-20T17:57:31Z
Customer Support Manager
  • Upper Chichester, PA
  • onsite
  • Permanent
  • 50000.00 - 60000.00 USD / Yearly
  • We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.
  • 2025-10-24T18:29:27Z
Financial Assurance Manager
  • Washington, DC
  • onsite
  • Permanent
  • 130000.00 - 155000.00 USD / Yearly
  • <p>Our client, a large NP in Washington, DC is looking for a Financial Assurance Manager to join their accounting team. This is a new position, and this Financial Assurance Manager will be responsible for overseeing the financial assurance processes, ensuring compliance with regulatory requirements, and ensuring the timely completion of all financial audits. The Financial Assurance Manager is responsible for coordinating and managing the various financial audits of the pensions and healthcare trusts. This position is also responsible for ensuring the timely filing of annual Forms 5500 and 990 for each trust, preparing documents required under the MOU with OSM, and recommending improvements to financial processes.</p><p><br></p><p>KEY RESPONSIBILITIES:</p><p><br></p><ul><li>Lead and manage financial assurance audits with external auditors, including annual financial statements for 8 separate trusts, special annual agreed-upon procedures (AUP), Centers for Medicare Services (CMS), and ad-hoc audits involving various federal agencies.</li><li>Develop and implement financial assurance policies and procedures to ensure alignment with regulatory standards and adherence to internal controls.</li><li>Manage the preparation of external actuarial reports for all 8 trusts, coordinating data compilation from finance, research, and investment teams.</li><li>Ensure the accurate and timely submission of required filings, including Forms 990 and 5500, OSM submissions, PBGC reports, and PCORI filings.</li><li>Reconcile beneficiary lists for the Combined Benefit Fund (CBF), 92 Benefit Plan, and 93 Benefit Plan, preparing reports to be filed with OSM by designated deadlines.</li><li>Conduct the required time study for allocations every three years, including data collection, analysis, and reporting to the CFO, and manage the audit for external verification of updated allocations.</li><li>Maintain a detailed audit calendar, ensuring the department is well-prepared for upcoming audits, regulatory filings, and legal reviews.</li><li>Work closely with internal departments and external auditors to support financial operations and ensure compliance. Participate in cross-functional initiatives.</li><li>Supervise the Assurance Accountant and collaborate with finance staff to maintain audit readiness and ensure compliance with regulations and standards.</li></ul><p>The ideal candidate for this Financial Assurance Manager role will have an ACTIVE CPA, 5+ years of audit experience coming out of a Big 4 or large regional firm, at least 3 years of supervisory, strong organizational and problem-solving skills as well as exceptional communication and interpersonal skills. This role is 3 days/week in the office in DC and the comp range for this position is 130-155K in base salary plus full benefits. To apply to this Financial Assurance Manager role please do so through this posting or reach out to Caren Bromberg Bach on LinkedIn or call Caren Bach at 301.965.9035. </p><p><br></p>
  • 2025-10-10T20:19:07Z
Office Manager
  • Silver Spring, MD
  • onsite
  • Temporary
  • 23.00 - 27.00 USD / Hourly
  • <p>We are looking for an experienced Office Manager to oversee daily operations and lead a dynamic team in Silver Spring, Maryland. This contract position offers an excellent opportunity to manage front office functions, ensuring efficiency and organization. The ideal candidate will excel in administrative tasks, team leadership, and maintaining essential office processes.</p><p><br></p><p>Responsibilities:</p><p>• Manage office operations, including budgeting, supplies, and vendor contracts.</p><p>• Supervise administrative staff and delegate responsibilities.</p><p>• Maintain records, reports, and office systems.</p><p>• Support HR functions such as onboarding and timesheet approval.</p><p>• Coordinate meetings, events, and communication between departments.</p><p><br></p>
  • 2025-10-28T17:24:08Z
Office Manager
  • Gaithersburg, MD
  • onsite
  • Temporary
  • 23.00 - 27.00 USD / Hourly
  • <p>We are looking for a highly organized and proactive Office Manager to join our team in Gaithersburg, Maryland. In this role, you will oversee daily office operations, provide administrative support to senior staff, and ensure a seamless and efficient work environment. This role requires leadership, organization, and business acumen.</p><p><br></p><p>Responsibilities:</p><p>• Manage office operations, including budgeting, supplies, and vendor contracts.</p><p>• Supervise administrative staff and delegate responsibilities.</p><p>• Maintain records, reports, and office systems.</p><p>• Support HR functions such as onboarding and timesheet approval.</p><p>• Coordinate meetings, events, and communication between departments.</p><p><br></p><p><br></p>
  • 2025-10-28T17:13:43Z
Office Manager
  • Rockville, MD
  • onsite
  • Temporary
  • 23.00 - 27.00 USD / Hourly
  • <p>We are looking for an experienced Office Manager to oversee daily operations and ensure the workplace runs efficiently and smoothly. This long-term contract position is based in Rockville, Maryland, and offers the opportunity to lead office management processes, foster collaboration, and promote organizational success. If you are proactive, detail-oriented, and skilled in administrative coordination, we encourage you to apply.</p><p>Responsibilities:</p><p>• Manage office operations, including budgeting, supplies, and vendor contracts.</p><p>• Supervise administrative staff and delegate responsibilities.</p><p>• Maintain records, reports, and office systems.</p><p>• Support HR functions such as onboarding and timesheet approval.</p><p>• Coordinate meetings, events, and communication between departments.</p><p><br></p>
  • 2025-10-28T17:29:07Z
Quality Engineer
  • York, PA
  • onsite
  • Permanent
  • 80000.00 - 117000.00 USD / Yearly
  • <p><strong>Quality Engineer</strong> role with excellent growth potential</p><ul><li>Manage the quality management system, ensuring policy implementation and maintenance and reporting to plant leadership.</li><li>Lead corrective action processes to focus on significant improvement opportunities and ensure timeliness, implementation, and effectiveness.</li><li>Communicate with customers, leadership, sales, marketing, and customer services to resolve quality complaints and returned goods issues.</li><li><strong>Facilitate the development </strong>of procedures and instructions to meet <strong>ISO-9001</strong> standards and business objectives to improve products and processes standardization; minimize errors, delays, and costs; and prevent defects at all stages of the manufacturing process.</li><li>Create and maintain quality information systems and surveys to track and report key quality KPI's to support maintenance of ISO-9001 standards and business objectives. Analyzes data to identify trends in product quality or defects with the goal of mitigating and preventing recurrence and future defects.</li><li>Review internal and external quality standards to ensure manufactured products meet and exceed company, ISO-9001, government, and customer expectations.</li><li><strong>Lead projects to improve and maintain the quality management system</strong>, driving quality standards for in-process and finished goods products and materials.</li><li>Maintain quality system documentation, notifying management and associates of issues and revisions affecting them and maintaining record-keeping compliance.</li><li>Provide training and guidance to associates at all levels.</li><li>Serve as ISO-9001 lead auditor, managing the internal quality audit function to balance compliance needs with value-added activities. Maintain audit records including schedules, checklists, reports, corrective action requests, and auditor qualifications.</li><li>Perform other duties as requested, directed, or assigned.</li></ul><p><br></p>
  • 2025-10-31T10:48:46Z
Payroll Supervisor
  • Wilmington Nt, DE
  • onsite
  • Permanent
  • 80000.00 - 90000.00 USD / Yearly
  • <p>We have partnered with a reputable production company on their search for a Payroll Supervisor with in-depth knowledge of payroll procedures, regulations, and compliance requirements. In this role, you will oversee the processing of a high volume of bi-weekly payroll, ensuring policies and procedures are being followed, review and approve payroll adjustments, calculate wages, deductions, and withholdings, maintain accurate payroll records and employee data, assist with the month end close process, manage the performance of the payroll department, and prepare the annual payroll budget. Overall, as the Payroll Supervisor you will ensure the effective use of internal plans and positive employee relations while overseeing the payroll process for the company.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the activities of the payroll department to guarantee accurate payroll</p><p>• Supervise the payroll staff to ensure the department's objectives and directions are met</p><p>• Provide assistance to the Payroll Manager in the review and finalization of bi-weekly, weekly, and monthly payrolls</p><p>• Assist in the preparation of periodic reports and verification of payroll data</p><p>• Handle payroll-related inquiries and resolve employee issues in a timely and detail-oriented manner</p><p>• Aid in the preparation and interpretation of written policies and procedures for the payroll department</p><p>• Supervise high volume payroll entries using ADP WFN, ServiceTitan time, payroll adjustments, and special payments</p><p>• Assist with the calculation and tracking of overpayments</p><p>• Display knowledge of basic accounting principles and the ability to track, organize, analyze, and report data clearly</p><p>• Provide information upon request regarding employment verification, wages, periods of employment, etc., in accordance with Federal, state, and Local laws</p><p>• Act as a backup for Payroll Practitioners and act on behalf of the Payroll Manager in their absence</p><p>• Stay updated on Federal, State, and Local laws and regulations.</p>
  • 2025-10-29T18:59:05Z