<p>The Call Center Specialist serves as the frontline representative for the company, handling inbound and outbound customer inquiries related to telecommunications products and services. This role is responsible for resolving issues, providing technical support, processing service requests, and ensuring a high level of customer satisfaction. The ideal candidate has strong communication skills, a customer-first mindset, and experience in a high-volume call center environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer incoming calls, emails, or chats from customers regarding billing, service plans, technical issues, and general inquiries.</li><li>Troubleshoot and resolve customer concerns related to mobile, internet, TV, and landline services.</li><li>Provide accurate product and service information, upsell or recommend upgrades as appropriate.</li><li>Escalate complex issues to Tier 2 support or technical departments when necessary.</li><li>Document all interactions in the customer relationship management (CRM) system.</li><li>Maintain a strong knowledge of company services, promotions, pricing plans, and policies.</li><li>Meet or exceed performance metrics, including call handling time, customer satisfaction, and resolution rate.</li><li>Follow all company procedures regarding data security, customer privacy, and compliance requirements.</li><li>Participate in regular training sessions to stay up to date on new products, system updates, and customer service best practices.</li></ul><p><br></p>
<p>We are seeking a detail-oriented Tax Manager who can lead and manage multiple tax functions and prepare/review complex tax returns. The ideal candidate for this role will be responsible for overseeing the preparation and filing of federal, state, and local tax returns, managing audits by tax authorities, resolving tax issues, preparing intercompany journal entries, improving tax procedures, identifying tax-saving opportunities, mitigating tax risks, researching business initiatives, including mergers, acquisitions, and new market expansions. To be successful in this role, the Tax Manager must have in-depth knowledge of tax laws and regulations, strong analytical and problem-solving skills, and the ability to manage multiple priorities and meet deadlines.</p><p><br></p><p>What you get to do everyday</p><p>· Prepare tax journal entries, ensuring compliance within tax provisions</p><p>· Identify and mitigate tax risks</p><p>· Develop and implement strategic tax planning</p><p>· Review tax returns and quarterly/yearly projections</p><p>· Maintain and update the organization’s tax policies and documentation</p><p>· Assist with SOX documentation</p><p>· Review and analyze financial statements</p><p>· Monitor and interpret changes in tax legislation</p><p>· Coordinate tax audits</p><p>· Oversee special tax related projects</p>
We are offering an exciting opportunity for a Billing Manager/Office Manager in Wilmington, Delaware. This role is crucial to our operations in the healthcare industry. The selected candidate will be instrumental in managing our dental office's front desk and billing processes. <br><br>Key responsibilities: <br><br>• Accurately process patient claims and predeterminations to insurance companies<br>• Responsibly handle scheduling of appointments for both new and existing dental patients using SoftDent<br>• Timely respond to emails and client inquiries <br>• Efficiently answer phone calls and respond to voicemails <br>• Maintain and organize patient medical records in a systematic manner<br>• Collect estimated co-payments and diligently follow up on existing balances <br>• Explain treatment plans to patients in an understandable manner <br>• Verify insurance coverage details and keep them updated<br>• Maintain up-to-date insurance bluebooks <br>• Post insurance payments and manage outstanding insurance balances through EFT, virtual card payment, and checks<br>• Annually re-credential to stay in-network with current insurance plans.
<p>Financial Services company seeks an Administrative Assistant with excellent time management skills. This Administrative Assistant will maintain and update internal records, process and maintain vendor memberships, assist with event coordination, enter journal entries into the general ledger, monitor attendance recording, perform research and development, assist with daily office needs, confirm all cash receipts/disbursements, and be point of contact for donor acknowledgement communications. The ideal Administrative Assistant should have a technical aptitude for database systems, strong attention to detail and experience working in a professional services environment.</p><p><br></p><p>How you will make an impact</p><p>· Organize, schedule, and confirm appointments/meetings</p><p>· Track and analyze accounting data</p><p>· Calendar Management</p><p>· Prepare financial statements and reports</p><p>· Draft internal/external correspondence</p><p>· Generate travel arrangements & itineraries </p><p>· Perform clerical research</p>
<p>Our client is a growing manufacturer that is hiring a Senior Financial Analyst on a direct hire basis. The Senior Financial Analyst should have exceptional technology skills including but not limited to, Microsoft Excel/Access, and JD Edwards. In this Senior Financial Analyst role, you will analyze and report on past performance, industry trends, KPI’s, pricing and other key financial and operational data in order to advise management on the allocation of resources to best accomplish corporate goals. This is a high visibility role with opportunity for career and professional growth within the organization.</p><p> </p><p>Major Responsibilities</p><p>· Analysis of financial and operations processes</p><p>· Prepare reporting packages</p><p>· Assist in closing process</p><p>· Identify potential financial risks</p><p>· ROI analysis</p><p>· Compliance Management</p><p>· Ad hoc projects</p><p>· Develop and maintain financial reports in internal database</p><p>· Annual Budgets/Monthly Forecast</p>
<p>Growing manufacturer in the Wilmington Delaware area is looking to staff a Billing Specialist with billing, pricing, and invoicing experience. As the Billing Specialist you will oversee the status of accounts and balances, distribute bills/invoices, post payments, provide solutions to client inquiries, and organize financial records. The ideal candidate should have strong attention to detail, excellent organizational skills, and the ability to solve problems quickly. </p><p><br></p><p>What you get to do everyday</p><p>• Enter daily invoice transactions</p><p>• Process and reconcile payments</p><p>• Generate client invoices</p><p>• Update and maintain client accounts</p><p>• Process improvement initiatives</p><p>• Coordinate system pricing as needed</p><p>• Send delinquent communication as needed</p><p>• Resolve client inquiries</p>
<p>We are seeking a highly organized and experienced Accounting Supervisor with strong knowledge of government accounting, financial reporting, and budgeting. In this Accounting Supervisor role, the candidate will provide guidance, direction, and mentorship to the accounting team, review financial statements, revise internal reports, oversee accounts payable transactions, monitor fixed assets, perform bank reconciliations, assist with payroll accounting activities, track internal controls, and assist with the development of annual budgets and forecasting. This Accounting Supervisor must have thorough understanding of GAAP and financial accounting principles, be able to succeed in a fast-paced environment, proven leadership abilities, and possess strong analytical skills.</p><p> </p><p>Primary Responsibilities</p><p>· Review and assist with budget reports</p><p>· Analyze financial data</p><p>· Monitor profit and loss for the organization</p><p>· Assist with month end close</p><p>· Maintain a system of accounting policies and procedures</p><p>· Review financial statements, update financials as needed</p><p>· Monitor internal controls</p><p>· Assist with audit documentation</p><p>· Ensure the accuracy and timely delivery of invoices</p><p>· Recommend improvements to accounting procedures</p>
<p>We are offering an exciting opportunity for a Medical Assistant to join our team in Wilmington, Delaware. The role involves handling inbound and outbound calls, providing exceptional customer service, and managing data entry tasks in our bustling healthcare environment.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>• Manage inbound and outbound calls effectively, ensuring clear and prompt communication with patients and healthcare providers.</p><p>• Deliver top-notch customer service, addressing patient inquiries and concerns with professionalism and empathy.</p><p>• Perform accurate data entry tasks, updating patient records and ensuring all information is up-to-date and easily accessible.</p><p>• Utilize Microsoft Excel and Word to create and manage documents, reports, and spreadsheets.</p><p>• Schedule appointments efficiently, coordinating with healthcare providers and patients to ensure smooth operations.</p><p>• Monitor patient accounts regularly, identifying any issues and taking appropriate action when necessary.</p>
<p>Robert Half has partnered with a growing firm within the Wilmington Delaware area on their search for a multi-tasking, Billing Specialist with e-billing expertise. As the Billing Specialist, you will oversee client invoicing, assist with the collections process, handle billing inquiries, assist with calendar management, complete accounts receivable/payable transactions, perform legal research, complete account reconciliations, and prepare legal documents as needed. The ideal candidate should have strong attention to detail, excellent organizational skills, and the ability to solve problems quickly. </p><p><br></p><p>What you get to do everyday</p><p>· Data entry of billing tickets/order entry</p><p>· Enter daily invoice transactions</p><p>· Process and reconcile billing</p><p>· Send and receive FedEx packages</p><p>· Update and maintain client accounts</p><p>· Provide administrative support</p><p>· Email follow-up on client inquiries</p><p>· Assist with billing projects as needed</p>
<p>Thriving, Wilmington Delaware client is looking to add a Plant Controller with a proven cost accounting background to join their finance department. As the Plant Controller, you will monitor and report on KPIs, develop and implement revenue generating process improvement opportunities, oversee labor reporting and cost for all departments, prepare budgets, assist with the month end close process, and oversee inventory levels to ensure proper shipping and returns. This successful candidate will you will succeed by strategically planning and directing accounting operations while developing operating procedures that are consistent with internal policies and procedures. </p><p><br></p><p>Major Responsibilities</p><p>• Assist with monthly/annual budgeting & forecasting</p><p>• Create internal control guidelines</p><p>• Generate monthly financial forecasts</p><p>• Provide cost accounting analysis</p><p>• Oversee inventory for raw materials and finished goods</p><p>• Perform risk analysis</p><p>• Establish compliance with all GAAP requirements</p><p>• Prepare and present financial reports</p><p>• Assist management as needed</p><p>• Recommend process improvements</p>
We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.
<p>The HR Manager is responsible for overseeing and executing all human resources functions within the manufacturing facility, including recruitment, employee relations, performance management, training, compliance, and benefits administration. This role plays a critical part in fostering a positive workplace culture, ensuring legal compliance, and supporting the company’s operational and strategic goals. The ideal candidate brings strong leadership, communication, and problem-solving skills, along with hands-on experience in an industrial or manufacturing setting.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the recruitment and onboarding process, including job postings, interviewing, hiring, and conducting orientation for new employees.</li><li>Oversee employee relations, resolve workplace issues, and provide guidance to supervisors and employees on HR policies and procedures.</li><li>Manage and maintain accurate personnel records in accordance with legal requirements and company policies.</li><li>Administer employee benefits programs and serve as the point of contact for benefits-related questions and open enrollment.</li><li>Develop, implement, and monitor HR policies, procedures, and programs to ensure compliance with federal, state, and local employment laws (e.g., FMLA, ADA, FLSA, OSHA).</li><li>Lead performance management processes, including performance reviews, disciplinary actions, and improvement plans.</li><li>Coordinate and oversee employee training and development initiatives, including compliance and safety training.</li><li>Track and report on key HR metrics (e.g., turnover, absenteeism, training compliance).</li><li>Manage offboarding processes, including exit interviews and final pay.</li><li>Partner with leadership to support employee engagement, retention strategies, and HR-driven events.</li><li>Maintain strict confidentiality of sensitive employee and business information.</li></ul><p><br></p>
<p>We are seeking an Office Manager to join our team in the commercial real estate sector, located in Washington, D.C. In this role, you will be responsible for ensuring our office runs smoothly by overseeing operations, managing vendor relations, and providing direct support to the Chief Operating Officer (COO). </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Oversee the day-to-day office operations and ensure a productive working environment</p><p>• Handle the setup of IT systems and facilitate the onboarding process for new hires</p><p>• Manage the COO's calendar, coordinating schedules and appointments</p><p>• Process expense reports, handle vendor payables, and oversee the office budget</p><p>• Maintain a detail-oriented relationship with vendors and manage facilities relations</p><p>• Ensure an organized and efficient setup of conference rooms for meetings</p><p>• Oversee the maintenance of personnel records and documentation, providing assistance to the HR Director as needed</p><p>• Order and maintain office supplies to ensure smooth operations</p><p>• Act as the primary point of contact for human resources and technology support</p><p>• Welcome and assist guests, fostering a positive and welcoming environment</p><p><br></p><p>All interested candidates in the Office Manager role and other fulltime permanent opportunities in the Washington, D.C. area please send your resume Justin Decker via LinkedIn. </p>
<p><strong>About the Position</strong></p><p>We're seeking an experienced and detail-oriented Office Manager to join our growing team. The Office Manager will play a pivotal role in ensuring the smooth operation of daily office functions and providing administrative support to multiple departments. This role is ideal for candidates who thrive in a fast-paced environment and excel in organization, resource management, and team collaboration.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee office operations to ensure efficiency and productivity.</li><li>Manage schedules, calendars, and communication for key team members or departments.</li><li>Coordinate with vendors and service providers for office supplies and equipment maintenance.</li><li>Supervise office staff, including administrative professionals and receptionists, to maintain accuracy, quality, and efficiency in department operations.</li><li>Ensure compliance with company standards and policies related to office management.</li><li>Assist with onboarding and offboarding processes for internal staff.</li></ul><p><br></p>
We are looking for a Senior Microsoft D365 CE Solution Architect to lead the design and implementation of innovative solutions within the manufacturing industry. This role involves collaborating with stakeholders, mentoring team members, and ensuring high-quality delivery of Microsoft Dynamics 365 Customer Engagement projects. Join us in Fulton, Maryland, to leverage your expertise and drive impactful business outcomes.<br><br>Responsibilities:<br>• Develop and lead solution architecture for Microsoft Dynamics 365 CE, ensuring alignment with business objectives and industry best practices.<br>• Manage the configuration, customization, and integration of Dynamics 365 CE with systems such as Azure, Power Platform, and SharePoint.<br>• Collaborate with stakeholders across call center, marketing, and sales functions to gather requirements and translate them into technical designs.<br>• Guide project planning activities, including resource estimation, technical documentation, and risk management.<br>• Identify opportunities for system enhancements, performance improvements, and cost optimizations.<br>• Mentor architects, developers, and consultants at the beginning stages of their careers to foster technical growth within the team.<br>• Conduct design reviews and monitor code quality to ensure adherence to governance and security standards.<br>• Support quality assurance efforts to maintain system integrity and compliance with regulatory requirements.
<p>Innovative firm located in Northern Delaware Area is looking to staff a highly organized, proactive, and detail-oriented Office Manager to oversee day-to-day administrative operations. In this role, you will assist with data entry, drafting email correspondence, assisting with maintaining vendor records, overseeing meeting coordination, assisting with accounts payable transactions, vendor invoicing, processing expense reports, maintaining office inventory, and perform bookkeeping tasks. In this Office Manager role, you will keep aligned with compliance by following general accounting policies and procedures. We are looking for someone with excellent multitasking abilities and high attention to detail.</p><p><br></p><p>Responsibilities </p><p>· Assist with administrative support</p><p>· Data Entry/Scanning/Phones</p><p>· Process vendor invoices and payments</p><p>· Organize office operations and procedures</p><p>· Compliance Management – HIPAA/OSHA</p><p>· Maintain internal file/record keeping system</p><p>· Calendar Management</p><p>· Handle incoming and outgoing mail/packages</p><p>· Assist with marketing projects as needed</p><p>· Support budgeting and bookkeeping procedures</p>
<p>Thriving accounting firm seeks an Office Manager with proven bookkeeping skills and the ability to assist with tax preparation. In this role, you will assist with data entry, drafting email correspondence, assisting with tax preparation support, overseeing meeting coordination, assisting with accounts payable transactions, vendor invoicing, processing expense reports, maintaining office inventory, and perform bookkeeping tasks. In this Office Manager role, you will keep aligned with compliance by following general accounting policies and procedures. We are looking for someone with excellent multitasking abilities and high attention to detail.</p><p><br></p><p>Responsibilities </p><p>· Assist with administrative support</p><p>· Data Entry</p><p>· Accounts Payable</p><p>· Maintain internal file/record keeping system</p><p>· Calendar Management</p><p>· Handle incoming and outgoing mail/packages</p><p>· Develop and implement office policies and procedures</p>
<p><strong>Quality Engineer</strong> role with excellent growth potential</p><ul><li>Manage the quality management system, ensuring policy implementation and maintenance and reporting to plant leadership.</li><li>Lead corrective action processes to focus on significant improvement opportunities and ensure timeliness, implementation, and effectiveness.</li><li>Communicate with customers, leadership, sales, marketing, and customer services to resolve quality complaints and returned goods issues.</li><li><strong>Facilitate the development </strong>of procedures and instructions to meet <strong>ISO-9001</strong> standards and business objectives to improve products and processes standardization; minimize errors, delays, and costs; and prevent defects at all stages of the manufacturing process.</li><li>Create and maintain quality information systems and surveys to track and report key quality KPI's to support maintenance of ISO-9001 standards and business objectives. Analyzes data to identify trends in product quality or defects with the goal of mitigating and preventing recurrence and future defects.</li><li>Review internal and external quality standards to ensure manufactured products meet and exceed company, ISO-9001, government, and customer expectations.</li><li><strong>Lead projects to improve and maintain the quality management system</strong>, driving quality standards for in-process and finished goods products and materials.</li><li>Maintain quality system documentation, notifying management and associates of issues and revisions affecting them and maintaining record-keeping compliance.</li><li>Provide training and guidance to associates at all levels.</li><li>Serve as ISO-9001 lead auditor, managing the internal quality audit function to balance compliance needs with value-added activities. Maintain audit records including schedules, checklists, reports, corrective action requests, and auditor qualifications.</li><li>Perform other duties as requested, directed, or assigned.</li></ul><p><br></p>
<p>We have partnered with a reputable production company on their search for a Payroll Supervisor with in-depth knowledge of payroll procedures, regulations, and compliance requirements. In this role, you will oversee the processing of a high volume of bi-weekly payroll, ensuring policies and procedures are being followed, review and approve payroll adjustments, calculate wages, deductions, and withholdings, maintain accurate payroll records and employee data, assist with the month end close process, manage the performance of the payroll department, and prepare the annual payroll budget. Overall, as the Payroll Supervisor you will ensure the effective use of internal plans and positive employee relations while overseeing the payroll process for the company.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the activities of the payroll department to guarantee accurate payroll</p><p>• Supervise the payroll staff to ensure the department's objectives and directions are met</p><p>• Provide assistance to the Payroll Manager in the review and finalization of bi-weekly, weekly, and monthly payrolls</p><p>• Assist in the preparation of periodic reports and verification of payroll data</p><p>• Handle payroll-related inquiries and resolve employee issues in a timely and detail-oriented manner</p><p>• Aid in the preparation and interpretation of written policies and procedures for the payroll department</p><p>• Supervise high volume payroll entries using ADP WFN, ServiceTitan time, payroll adjustments, and special payments</p><p>• Assist with the calculation and tracking of overpayments</p><p>• Display knowledge of basic accounting principles and the ability to track, organize, analyze, and report data clearly</p><p>• Provide information upon request regarding employment verification, wages, periods of employment, etc., in accordance with Federal, state, and Local laws</p><p>• Act as a backup for Payroll Practitioners and act on behalf of the Payroll Manager in their absence</p><p>• Stay updated on Federal, State, and Local laws and regulations.</p>
We are looking for a detail-oriented Office Manager to oversee administrative operations and ensure the smooth functioning of our office in Bethesda, Maryland. The ideal candidate will support daily office activities, coordinate events, and provide essential back-office assistance. This role requires a proactive individual who can handle multiple responsibilities with efficiency and accuracy.<br><br>Responsibilities:<br>• Manage day-to-day administrative tasks to ensure seamless office operations.<br>• Organize and coordinate office events, meetings, and schedules.<br>• Provide back-office support by maintaining records, tracking documents, and ensuring data accuracy.<br>• Assist in collecting and processing payments, as well as following up on outstanding balances.<br>• Support team members with administrative needs, including preparing reports and managing correspondence.<br>• Monitor office supplies and place orders as needed to maintain inventory.<br>• Communicate effectively with vendors, clients, and internal staff to address inquiries or resolve issues.<br>• Ensure compliance with office policies and procedures while identifying opportunities for process improvements.
