Add your latest resume to match with open positions.

3 results for Call Center Manager in Edgewood, MD

Call Center Representative

Baltimore, MD
onsite
Temporary to Hire
17.1 - 22 USD / Hourly
We are looking for a service-focused Call Center Representative to support customers from our Maryland location within the Energy/Natural Resources industry. This contract opportunity with potential for a permanent role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and enjoys helping customers resolve questions efficiently. In this role, you will manage a steady flow of inbound calls, research account details across multiple systems, and create positive experiences through accurate and empathetic support. Responsibilities: • Respond to a large volume of incoming customer calls with professionalism, patience, and a solutions-oriented approach. • Guide customers through questions related to services, account details, and general support needs while providing clear and accurate information. • Use several computer programs at once to locate records, review relevant details, and complete tasks efficiently during live calls. • Address customer concerns with empathy and sound judgment to help achieve timely and satisfactory resolutions. • Record call details thoroughly and maintain up-to-date customer information within internal systems. • Partner with coworkers and cross-functional teams when issues require additional research or escalation. • Consistently work toward service goals and quality expectations established for the call center team. • Keep current on company guidelines, service updates, and industry-related information to support accurate customer communication.
2026-08-14T00:00:00Z

Customer Service Representative

White Marsh, MD
onsite
Temporary / Contract
22 - 25 USD / Hourly
A landscaping company is seeking a Customer Service Representative to join their team! This individual will enter orders for customers who call to submit an order and answer customer questions via telephone and email. They will also provide product information, work to resolve any problems that our customers might face, and conduct other office and customer-related tasks with accuracy and efficiency. Our best CSRs are genuinely excited to help customers. The goal, of this career position, is to ensure excellent customer service, respond efficiently to customer inquiries, and maintain high customer satisfaction.Responsibilities:• Manage incoming phone calls.• Process customer's orders.• Assist other team members in accomplishing company goals.• Build customer confidence and trust by providing accurate and timely responses to inquiries.• Handle customer complaints and provide appropriate solutions and alternatives to ensure resolution and customer satisfaction.Skills• Ability to multi-task, prioritize, and manage time effectively.• Strong phone contact handling skills and attentive listening.• Excellent communication and written skills• Proven customer support experience or experience as a client service representative is a benefit but is not required.
2026-08-18T00:00:00Z

Customer Success Specialist

Wilmington, DE
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Customer Success Specialist/Claims Processor to support individuals with questions related to unclaimed property claims. This contract opportunity with permanent potential is ideal for someone who is comfortable managing a high volume of inbound calls, guiding customers through claim-related questions, and completing accurate follow-up work in a fast-paced environment. The person in this role will combine strong service skills with careful documentation and sound judgment to help ensure each claim is handled thoroughly and professionally. Responsibilities:• Respond to inbound customer inquiries regarding unclaimed property claims with professionalism, patience, and clarity.• Provide updates on claim progress and explain what records or supporting materials are needed to move a claim forward.• Guide customers through the claim submission process, including assistance with using the online portal and resolving basic navigation issues.• Locate existing records and set up new claims within the company database while maintaining complete and accurate information.• Enter, review, and validate claim data according to established procedures and quality expectations.• Examine submitted documentation to help determine ownership and identify the appropriate next steps for claim processing.• Record detailed summaries of customer interactions and claim activity so files remain current and well documented.• Recognize inconsistencies, recurring concerns, or unusual issues and elevate them to management or the appropriate team when necessary.• Support additional administrative assignments and special projects as business needs require.
2026-08-17T00:00:00Z