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2 results for Benefits Verification Specialist in Edgewood, MD

Benefits Customer Support Representative

Baltimore, MD
onsite
Temporary / Contract
18 - 25 USD / Hourly
We are seeking a customer-focused and detail-oriented Benefits Customer Support Representative to join our team for the Open Enrollment season. In this role, you will serve as a trusted resource for employees, members, and clients by helping them confidently navigate their health insurance and employee benefit options. You'll deliver exceptional customer service by answering benefit-related questions, explaining plan options, resolving enrollment issues, processing benefit changes, and ensuring a seamless enrollment experience. Through phone, email, and chat support, you'll maintain accurate records in customer relationship management (CRM) and benefits administration systems while ensuring compliance with company policies and applicable regulations. Your expertise and commitment to outstanding service will play a key role in helping employees make informed benefits decisions during this critical enrollment period. Key Responsibilities<ul><li>Serve as the primary point of contact for employee and member inquiries regarding medical, dental, vision, life, disability, and retirement benefits.</li><li>Guide employees through the annual Open Enrollment process, including plan comparisons, eligibility requirements, enrollment deadlines, and qualifying life events.</li><li>Process benefit enrollments, changes, cancellations, and dependent updates accurately and within established service-level agreements.</li><li>Investigate and resolve benefit discrepancies, billing concerns, eligibility issues, and claims-related questions.</li><li>Document all customer interactions, cases, and resolutions within CRM and benefits administration systems.</li><li>Coordinate with insurance carriers, HR departments, payroll teams, and third-party administrators to resolve complex benefit issues.</li><li>Educate customers on plan options, coverage details, provider networks, deductibles, copays, and wellness programs.</li><li>Maintain confidentiality while handling sensitive employee and health information in compliance with HIPAA and company policies.</li><li>Meet productivity, quality assurance, and customer satisfaction metrics in a fast-paced call center or service environment.</li></ul>
2026-07-20T00:00:00Z

Payroll Specialist

Owings Mills, MD
onsite
Permanent / Full Time
65000 - 70000 USD / Yearly
The Payroll Specialist is responsible for assisting with the accurate and timely processing of payroll for approximately 500–1,000 employees. This role ensures payroll transactions are completed in compliance with federal, state, and local regulations while maintaining the confidentiality of employee information. The Payroll Specialist works closely with Human Resources, Finance, and department managers to resolve payroll-related issues and provide excellent customer service to employees. Essential Responsibilities<ul><li>Process weekly payroll for 500–1,000 employees with a high degree of accuracy.</li><li>Review employee timecards, attendance records, and payroll data for completeness and accuracy.</li><li>Enter and maintain payroll-related information, including new hires, terminations, pay rate changes, direct deposit updates, tax withholdings, and benefit deductions.</li><li>Verify overtime, shift differentials, bonuses, commissions, and other earnings.</li><li>Assist in ensuring payroll is processed in compliance with company policies and federal, state, and local wage and hour regulations.</li><li>Research and resolve payroll discrepancies and employee inquiries in a timely and professional manner.</li><li>Maintain employee payroll records while ensuring confidentiality and data security.</li><li>Reconcile payroll reports and assist with payroll audits.</li><li>Support year-end payroll activities, including W-2 preparation and payroll reconciliations.</li><li>Assist with garnishments, child support orders, tax levies, and other required payroll deductions.</li><li>Collaborate with Human Resources and Accounting to ensure accurate employee data and payroll reporting.</li><li>Generate payroll reports and assist management with payroll-related analysis as needed.</li><li>Participate in payroll process improvements and support implementation of new payroll procedures or systems</li></ul>
2026-07-07T00:00:00Z