<p>We're looking for a<strong> </strong>Senior Desktop Support Specialist<strong> </strong>who thrives in a hands-on IT environment and enjoys owning day-to-day technology operations. This is a highly visible role supporting end users while partnering closely with our managed service provider (MSP/MSSP) to ensure projects, escalations, and operational initiatives are completed successfully. This is a excellent opportunity for a well-rounded IT professional who enjoys wearing multiple hats, taking ownership of IT operations, and serving as the primary technology resource within the organization. This role will be onsite in St. Paul, MN.</p><p><br></p><p>Responsibilities:</p><p>Provide Tier II/III desktop support for hardware, software, operating systems, Microsoft 365, printers, peripherals, and mobile devices.</p><p>Troubleshoot and resolve complex end-user issues while delivering exceptional customer service.</p><p>Administer Microsoft 365, including:</p><ul><li>User accounts and licensing</li><li>Exchange mailboxes</li><li>Teams</li><li>OneDrive</li><li>Security groups and access management</li></ul><p>Administer SharePoint Online by:</p><ul><li>Managing permissions and security</li><li>Creating and maintaining sites and pages</li><li>Organizing content and supporting collaboration</li></ul><p>Manage endpoints within a cloud-first Microsoft Azure/Intune environment.</p><p>Image, configure, deploy, and refresh laptops and end-user equipment.</p><p>Oversee hardware inventory, asset management, procurement, and equipment lifecycle.</p><p>Maintain IT documentation, standard operating procedures, and knowledge articles.</p><p>Coordinate with the organization's MSP/MSSP to ensure incidents, requests, and projects move forward on schedule.</p><p>Track open issues, follow up with vendors, and help drive projects to completion.</p><p>Identify opportunities to improve IT processes and user experience.</p>
<p>Our client is seeking an experienced Learning Systems Administrator to own and optimize an enterprise Learning Management System (LMS). This role serves as the technical steward of the platform, ensuring system stability, strong governance, reliable integrations, and scalable configuration to support enterprise learning and compliance objectives.</p><p>This is a hands-on role suited for someone comfortable managing backend configuration, partnering across HR and IT, and establishing operational processes that enable the LMS to perform effectively at scale.</p><p>Key Responsibilities</p><p>LMS administration and system stability</p><ul><li>Own day-to-day administration and overall health of the LMS platform</li><li>Configure and maintain backend settings including security roles, workflows, automation rules, domains, and learning objects</li><li>Monitor system performance and proactively troubleshoot issues impacting reliability or usability</li><li>Manage releases, updates, patches, and regression testing</li><li>Maintain clear documentation of system configurations, standards, and technical decisions</li></ul><p>System development and optimization</p><ul><li>Design and implement scalable LMS enhancements aligned with enterprise learning strategy</li><li>Lead configuration improvements to streamline both learner and administrator experience</li><li>Evaluate new LMS features and recommend adoption where appropriate</li><li>Partner with HRIS, IT, and reporting teams to optimize integrations and data flows</li></ul><p>Governance and process management</p><ul><li>Establish and maintain LMS governance frameworks, including naming conventions, metadata standards, role-based security models, and change control processes</li><li>Define and document operational procedures to ensure consistency and scalability</li><li>Ensure compliance with data privacy, audit, and regulatory requirements</li><li>Implement internal controls to support reporting accuracy and system integrity</li></ul><p>Operational support and stakeholder partnership</p><ul><li>Serve as an escalation point for complex LMS issues</li><li>Translate business and learning requirements into effective system solutions</li><li>Support compliance reporting, audits, and certification tracking</li><li>Provide guidance and best practices to learning stakeholders and administrators</li></ul><p><br></p>