5 Results for Help Desk Technician Ii Jobs in Eden Prairie, MN

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Help Desk/Desktop Support Analyst

Edina, Minnesota
onsite
Temporary / Contract
22 - 24 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a services team. This position is well suited for someone who enjoys investigating technical issues, improving workflows, and supporting both recurring operations and project-driven work. The role combines hands-on troubleshooting, data-focused tasks, and cross-functional communication to help maintain reliable service and efficient execution. Responsibilities:• Manage recurring operational activities tied to client and internal projects, including processing requests, preparing reports, validating information, and distributing completed outputs.• Perform website checks and content maintenance while supporting data-related work such as file updates, issue investigation, and load processing.• Track incoming customer data to ensure it is received, reviewed, and reflected accurately in connected applications within expected timelines.• Review current workflows to identify opportunities for greater efficiency, consistency, and quality, then support the rollout of process enhancements.• Create and maintain clear documentation for procedures, updates, and newly introduced functionality.• Provide regular status updates to leadership on project progress, risks, issues, and changes that may affect delivery.• Monitor support channels, respond to questions, and address escalations in a timely and effective manner.• Diagnose and resolve problems related to production data, system output, or website functionality to minimize disruption.
2026-09-11T00:00:00Z

Tier II Application Support

Eden Prairie, Minnesota
remote
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for an experienced Application Support specialist to provide hands-on support for enterprise applications. This position is ideal for someone who enjoys resolving technical issues, improving application performance, and partnering with both business and IT teams to keep critical systems running smoothly. The role focuses on production support, user access administration, testing, documentation, and continuous improvement across business applications. Responsibilities:• Provide day-to-day administration and support for enterprise applications used in a production environment.• Investigate application incidents, identify root causes, and deliver timely resolutions to minimize business disruption.• Carry out system updates, configuration changes, and application enhancements while maintaining platform reliability.• Track, prioritize, and resolve service desk tickets in alignment with established service expectations.• Collaborate with users and stakeholders to understand business needs and recommend practical system improvements.• Plan and execute testing activities for new features, upgrades, and application changes before deployment.• Create and maintain clear documentation, including support procedures, system records, and user guidance materials.• Contribute to project work by assisting with analysis, requirements definition, and functional documentation.• Support operational processes related to change management, problem management, and configuration control.
2026-10-01T00:00:00Z

Apple Desktop Support Analyst

Minneapolis, Minnesota
onsite
Temporary to Hire
38 - 44 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on and remote technical support for a Mac-based environment serving approximately 40 users. This contract opportunity with the potential to become permanent is ideal for someone who enjoys delivering responsive end-user support, maintaining reliable workplace technology, and contributing to a positive employee experience. The role includes one day onsite each week and requires a strong service mindset, sound troubleshooting ability, and comfort supporting essential collaboration and productivity tools. Responsibilities: • Deliver timely technical assistance for hardware, software, and access-related issues, ensuring users receive effective support with minimal disruption. • Provide dedicated support for Apple devices, including MacBook Pro and MacBook Air systems, with a focus on setup, troubleshooting, maintenance, and user guidance. • Help maintain office connectivity and assist with technology needs that support both onsite staff and remote team members. • Administer and support key workplace platforms such as Jira, Confluence, Bitbucket, Slack, Microsoft Teams, and 1Password to keep daily operations running smoothly. • Coordinate onboarding and offboarding activities for employees and contractors, including device preparation, account access, and recovery of company technology. • Oversee the lifecycle of IT equipment by assisting with procurement, inventory tracking, deployment, maintenance, and retirement of assets. • Work with external technology providers to evaluate services, manage ongoing relationships, and monitor vendor performance and agreements. • Recommend and implement practical improvements to support processes and service workflows with an emphasis on usability and inclusivity. • Assist with adherence to security and privacy standards by supporting established policies, access controls, and related operational practices.
2026-09-15T00:00:00Z

ConfigurationTechnician

Chaska, Minnesota
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a ConfigurationTechnician to support a high-volume equipment preparation effort. This position focuses on readying network video recording systems and related hardware for field deployment through careful setup, validation, and quality checks. The ideal candidate is comfortable working hands-on with computer and device hardware, following defined procedures, and collaborating with a technician team to keep projects moving efficiently. Responsibilities:• Prepare network video recorder units and connected devices for deployment by completing setup, programming, and system configuration tasks.• Configure camera hardware and supporting components to align with project specifications and operational requirements.• Apply asset labels and identification markings accurately to ensure equipment can be tracked and deployed without delays.• Upload configuration files and device data, confirming records are complete and properly associated with each unit.• Test connectivity and basic functionality across hardware components before release to the field.• Diagnose and resolve routine hardware or configuration issues, escalating more complex problems when needed.• Follow established work instructions and quality standards while maintaining productivity in a fast-paced production setting.• Partner with other technicians to coordinate staging activities and confirm equipment is fully deployment-ready.• Support project-related device updates or process-driven configuration changes as assigned within the staging workflow.
2026-10-01T00:00:00Z

Telecommunications Specialist

St. Paul, Minnesota
onsite
Temporary / Contract
63.3365 - 73.337 USD / Hourly
We are looking for an experienced Telecommunications Specialist to support enterprise voice and communication systems. This role is ideal for a self-directed individual who can step into an active environment, assess priorities quickly, and keep critical telecom work moving forward with limited oversight. The position offers the opportunity to contribute hands-on expertise across telephony infrastructure, user communication needs, and project coordination while partnering with technical teams and business stakeholders. Responsibilities:• Manage enterprise telephony activities, including call routing design, auto attendants, hunt groups, number management, and E911 configuration.• Take ownership of ongoing telecom initiatives by reviewing current progress, identifying open items, and driving remaining work through completion.• Support and maintain IP telephony and UCaaS-related services to ensure reliable voice connectivity across the organization.• Coordinate number portability efforts and work with carriers or service providers to resolve provisioning and PSTN connectivity issues.• Provide technical guidance on Avaya-based environments and assist with telecom-related changes tied to broader platform updates.• Communicate clearly with IT teams, end users, and leadership to share status updates, surface risks, and align on next steps.• Travel to company sites as needed to assist with telecom assessments, implementation tasks, or issue resolution.• Document configurations, decisions, and action plans to keep telecom operations organized and accessible for stakeholders.
2026-09-25T00:00:00Z

5 results for Help Desk Technician Ii in Eden Prairie, MN