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2 results for Help Desk Support Manager in Eden Prairie, MN
- Minneapolis, MN
- onsite
- Temporary / Contract
- 25.65 - 27.5 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users. This position focuses on resolving day-to-day hardware, software, and access issues while delivering a detail-oriented support experience. The ideal candidate will be comfortable working with Microsoft Windows environments, handling service desk requests, and troubleshooting desktop-related problems efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming support requests and manage service desk tickets through resolution in a timely manner.</p><p>• Diagnose and resolve desktop, laptop, and peripheral issues affecting end-user productivity.</p><p>• Provide hands-on support for Microsoft Windows and Windows 10 systems, including routine issue resolution and user assistance.</p><p>• Support account access tasks within Active Directory, such as password resets, account updates, and basic user administration.</p><p>• Troubleshoot common software, hardware, and connectivity problems using a structured support approach.</p><p>• Document incidents, solutions, and recurring issues clearly to improve service desk knowledge and support consistency.</p>
- 2026-10-28T00:00:00Z
- Northfield, MN
- onsite
- Temporary / Contract
- 22 - 27 USD / Hourly
- <p>We are looking for a Desktop Support Analyst to provide hands-on technical assistance for end users. This position supports daily IT operations by resolving device, software, and service desk issues across a healthcare-focused environment. The role is ideal for someone who can balance responsive support with strong attention to system reliability, security, and user experience.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-level technical support for desktops, laptops, mobile devices, peripherals, and related applications.</p><p>• Respond to service desk requests within defined service levels and follow issues through to timely resolution.</p><p>• Install, configure, and maintain end-user hardware and software for employees, providers, and external partners.</p><p>• Diagnose and resolve problems affecting Windows-based systems, device performance, connectivity, and common user applications.</p><p>• Support desktop, mobile, and telecommunications tools to help maintain dependable day-to-day operations.</p><p>• Apply security and compliance practices that align with healthcare IT standards and organizational policies.</p><p>• Assist with technologies that support both patient-facing services and core business functions.</p><p>• Partner with internal IT teams to improve support processes and recommend practical technology enhancements.</p><p>• Contribute to modernization efforts by helping implement updated tools, workflows, and end-user support practices.</p>
- 2026-10-25T00:00:00Z