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9 results for Help Desk Analyst in Eden Prairie, MN

Help Desk Analyst I

Minnetonka, MN
onsite
Temporary
20 - 24 USD / Hourly
We are looking for a dedicated Help Desk Analyst I to provide exceptional technical support and customer service. In this role, you will play a key part in addressing and resolving IT-related issues while maintaining an attentive and efficient approach. Responsibilities:• Monitor and respond to incoming tickets and alerts using the ServiceNow system.• Accurately document customer interactions, ensuring all details are recorded with precision and clarity.• Update tickets in alignment with established Service Level Agreements (SLAs).• Follow organizational guidelines related to incident, problem, change, and knowledge management processes.• Escalate complex issues to higher-level support when necessary.• Provide detailed documentation of customer impact, resolution steps, and ticket prioritization according to policies.• Manage incident recovery and monitor performance metrics, ensuring data accuracy in reports.• Offer after-hours support, including nights and weekends, as part of structured on-call responsibilities.• Maintain clear and effective communication with customers throughout all interactions.• Collaborate closely with team members, partners, and internal staff to achieve shared goals.
2026-04-16T00:00:00Z

Help Desk/Desktop Support Analyst

Plymouth, MN
onsite
Temporary
24 - 31 USD / Hourly
The IT Support team serves as the first point of contact for internal users who need technical assistance. Support is provided through a mix of in-person interaction, phone, chat, email, user portals, and remote screen-sharing tools.This role focuses on supporting and improving the end-user hardware and software environment. The team partners with multiple business functions to maintain and enhance the technology systems that enable day-to-day operations across office and operational settings. Responsibilities include supporting Microsoft 365, operating systems, and standard software tools, as well as managing the full lifecycle of end-user IT assets such as laptops, desktops, and peripherals.Day-to-Day Responsibilities• Serve as a primary support resource for hardware, application, and data-related issues across multiple locations • Respond to incoming requests via phone, chat, email, alerts, or in person, and accurately triage, diagnose, resolve, or escalate issues within defined SLA guidelines• Log and update tickets with detailed notes on issues, root causes, status, and resolution using an ITSM platform• Coordinate with vendors or internal teams to resolve escalated issues and ensure a positive end-user experience• Assist senior team members with minor system configurations or enhancements requested by the business• Support IT projects including software upgrades, hardware refreshes, new deployments, and audio/visual support• Create and maintain technical documentation such as procedures, how-to guides, training materials, and FAQs for end users• Collaborate effectively within a team environment while maintaining a strong customer service mindset
2026-04-08T00:00:00Z

Help Desk/Desktop Support Analyst

Mendota Heights, MN
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team. Responsibilities:• Provide tier 1 and tier 2 support for hardware and software issues, including troubleshooting and resolving technical problems.• Diagnose hardware issues and perform maintenance on Lenovo laptops, ensuring optimal functionality.• Set up new workstations, including hardware configuration and software installation.• Manage user accounts in Active Directory, including creating accounts, granting access, and ensuring proper permissions.• Configure and register mobile devices in Intune to ensure compliance and functionality.• Assist with new user onboarding by setting up devices and ensuring access to required systems.• Track and manage service tickets using ZenDesk, maintaining an average of 20-30 tickets per day.• Collaborate with team members to address complex technical issues and provide timely resolutions.• Ensure all technical support is delivered in accordance with company policies and best practices.
2026-04-16T00:00:00Z

Desktop Support Analyst

Eden Prairie, MN
onsite
Temporary
26.6 - 30.8 USD / Hourly
The End User Support Analyst – Level 2 provides end-to-end technical support for internal users across on-premise and cloud-based Microsoft environments. This role focuses on endpoint support, user access, security tools, and office technology while working closely with IT and infrastructure teams. Key Responsibilities • Provide end-to-end client support via a ticketing system for local and remote users• Serve as a Level 2 escalation point for end-user issues involving hardware, software, and access• Support Office 365 administration, including user setup and ongoing maintenance• Administer Exchange Online, including mailbox management and licensing• Manage Intune and mobile device administration for laptops, tablets, and phones• Support current and legacy Windows operating systems• Administer Active Directory and Group Policy in a multi-domain organization• Perform computer imaging, deployment, and lifecycle support• Add, configure, and maintain workstations, laptops, and mobile devices• Support Microsoft security tools including Identity Protection and Multi-Factor Authentication• Manage and troubleshoot remote access solutions including Microsoft DirectAccess and Pulse Secure VPN• Respond to system alerts and provide coverage for senior systems administration functions as needed• Support conference room audio and video technology• Assist with building security systems and local network connectivity in coordination with IT• Support network printers and office automation systems• Provide mobile device and endpoint support for both office-based and remote users
2026-04-14T00:00:00Z

Technical Support Analyst

Anoka, MN
onsite
Temporary
23.75 - 27.5 USD / Hourly
I am looking for an IT Support Specialist that can deliver high-volume, walk-up IT support in a manufacturing environment, resolving real-time technical issues for end users and production staff. This individual will be responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a seamless user experience and timely resolution of incidents. This position is located in Anoka, MN and will be 100% onsite. <ul><li>Provide in-person, walk-up technical support for employees at an IT service kiosk </li><li>Troubleshoot and resolve hardware, software, and access issues in real time </li><li>Support Windows devices, applications, and user accounts (Active Directory) </li><li>Assist with password resets, account unlocks, and system access requests </li><li>Image, configure, and deploy laptops and desktops</li></ul>
2026-04-15T00:00:00Z

Info Security Analyst

Minneapolis, MN
remote
Temporary
40 - 50 USD / Hourly
We are looking for an experienced Information Security Analyst to join our team. In this contract position, you will play a pivotal role in ensuring the organization's security policies and controls align with industry regulations and best practices. This role is ideal for someone who thrives in a financial services environment and has a solid background in information security governance, risk management, and regulatory compliance. Responsibilities:• Develop and implement security policies and controls to protect organizational data and assets.• Ensure compliance with financial regulations and industry standards by leveraging the ServiceNow Integrated Risk Management platform.• Conduct regular audits to assess and strengthen the organization's security posture.• Support internal security awareness initiatives and training programs to enhance employee understanding of security protocols.• Collaborate with cross-functional teams to align security measures with business objectives.• Respond to audit requests and provide detailed documentation for regulatory reviews.• Monitor and evaluate risk management practices to address vulnerabilities proactively.• Maintain governance frameworks to ensure consistent application of security standards.• Analyze security metrics and reports to identify potential areas for improvement.• Provide hands-on expertise in the ServiceNow platform to optimize risk management processes.
2026-03-28T00:00:00Z

Data Analyst

Minneapolis, MN
remote
Temporary
25 - 28 USD / Hourly
We are looking for an experienced Data Analyst to join our team on a long-term contract basis. This role is essential in ensuring the accuracy and integrity of client specialist data while maintaining high service standards. Based in Minneapolis, Minnesota, the position offers the opportunity to work remotely, collaborating across teams to deliver meaningful insights and solutions. Responsibilities: • Resolve data-related incidents by updating records and querying various data sources. • Apply specialist quality standards to maintain data integrity. • Validate data accuracy across multiple systems to ensure consistency. • Update client data based on specific requirements while adhering to service level agreements. • Configure software applications both before and after system go-live. • Collaborate with care organizations to gather and update data in alignment with requirements. • Provide support in managing data updates and ensuring the availability of accurate information. • Utilize advanced Excel formulas to standardize and compare data efficiently. • Foster effective communication with clients and stakeholders to address data needs and changes.
2026-04-01T00:00:00Z

Digital Analyst

Minnetonka, MN
onsite
Temporary
30 - 40 USD / Hourly
We are seeking a detail-oriented and tech-savvy Digital Technical Analyst to join our team and support the Digital Product Owner in delivering exceptional experiences for our members. This role will support our member portal product, working towards strengthening the core functionalities that empower members to interact with their health plans effectively, and implement innovative ways to continue to bring value to the member. The ideal candidate will act as a bridge between business, product, and technical teams, ensuring that requirements are well-defined, solutions are aligned with strategic goals, and implementations meet quality standards. They will play a critical role in enhancing our digital platform, which enables members to manage their plans, access ID cards, view claims, make payments, and more, while contributing to personalized, data-driven, and proactive care solutions. Key Responsibilities: Technical Analysis & Solution Design:<ul><li>Partner with the Digital Product Owner to gather, document, and analyze technical requirements for the member portal and mobile app re-platforming initiative.</li><li>Collaborate with engineering teams to translate business requirements into technical specifications, user stories, and acceptance criteria.</li><li>Identify gaps and opportunities in the current platform architecture to improve scalability, security, and performance.</li></ul>Support digital cutovers & migrations: <ul><li>Play a key role in transitioning membership to a new portal by evaluating and documenting current-state needs, recommending enhancements, authoring in our CMS, and supporting implementation efforts.</li><li>Ensure core functionalities such as benefit access, claims viewing, and payments are optimized and seamlessly integrated into the new platform.</li></ul>Collaboration Across Teams:<ul><li>Act as a liaison between product, design, engineering, and business stakeholders to ensure alignment on technical solutions and deliverables.</li><li>Collaborate with developers to assess the technical feasibility of proposed features and functionalities.</li><li>Assist in testing, validating, and troubleshooting the features to ensure successful deployment.</li><li>Identify technical dependencies and limitations, ensuring they are addressed early in the planning and development process to mitigate risks and ensure smooth delivery.</li></ul>Quality Assurance & Documentation:<ul><li>Support quality assurance processes by defining test cases, reviewing deliverables, and ensuring features meet functional and technical requirements.</li><li>Contribute to the development of technical documentation, including process flows, use cases, and integration guides.</li><li>Maintain clear, concise, and up-to-date documentation for technical solutions, workflows, and processes.</li></ul>
2026-04-15T00:00:00Z

Data Analyst - Entry

Mendota Heights, MN
onsite
Temporary
18 - 20 USD / Hourly
Are you detail-oriented, analytical, and passionate about data accuracy and process improvement? Our company is looking for a Master Data Entry Clerk to play a key role in managing and optimizing content and product data across our catalog of products. Join a collaborative team environment where your contributions help drive business success.Responsibilities:<ul><li>Develop and refine content for complex product lines, ensuring clarity and accuracy.</li><li>Research, analyze, and update product specification data for tens of thousands of items.</li><li>Generate and deliver reports detailing product enrichment status, missing content, and sales data for all levels of the department.</li><li>Partner with product teams to analyze sales data and report on opportunities for category improvement.</li><li>Utilize advanced skills in Excel and SQL to query, analyze, and combine data from multiple systems.</li><li>Review content for inconsistencies or errors, make corrections, and import revisions into the database.</li><li>Maintain and verify accuracy of product display and data for promotional and printed materials.</li></ul>
2026-04-17T00:00:00Z