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5 results for Business Operations Support Specialist in Eden Prairie, MN

Bank Operations Specialist

Minneapolis, MN
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for a Bank Operations Specialist to support critical back-office banking activities in the Twin Cities Minnesota. This role focuses on handling operational tasks that carry financial, regulatory, and customer service implications, requiring strong judgment, attention to detail, and timely follow-through. The ideal candidate brings practical experience in bank operations, can navigate customer and staff inquiries effectively, and is committed to maintaining compliance with applicable banking standards. Responsibilities:• Manage daily operational workflows involving account records, deposit products, and related banking support functions with accuracy and urgency.• Review and process fraud-related cases, helping to reduce risk exposure while ensuring appropriate documentation and follow-up.• Respond to legal and regulatory requests such as subpoenas, levies, and account inquiries in accordance with established procedures.• Complete certificate of deposit setup, renewal updates, and related maintenance activities while preserving accurate customer records.• Monitor dormant and inactive accounts, research returned mail, and assist with unclaimed property reporting and resolution efforts.• Troubleshoot digital payment issues, process wire transfers, and verify organizational wire setups under dual-control standards.• Update debit card settings for customer travel notifications and case-related changes, and assist with dispute handling and exception processing.• Perform document imaging, mobile deposit review, and other operational support duties that contribute to efficient branch and back-office service.• Maintain adherence to bank policies and applicable state and federal regulations, including payment, deposit, funds availability, and consumer protection requirements.
2026-07-24T00:00:00Z

Operations Specialist

Minneapolis, MN
remote
Temporary to Hire
22 - 23 USD / Hourly
We are looking for an Operations Specialist to support learners and program users by delivering responsive assistance across technical, administrative, and service-related needs. This is ideal for someone who enjoys helping people, managing details, and working in a fast-paced support environment. In this role, you will serve as an early point of contact for inquiries, help resolve platform-related concerns, and ensure requests are handled accurately and effectively. Responsibilities:• Assist students and platform users by troubleshooting access issues, answering service questions, and guiding them toward appropriate resources.• Manage incoming requests through phone, email, and case management systems while ensuring timely follow-up and clear documentation.• Review and complete administrative tasks tied to platform operations, including exception handling and support-related processing.• Evaluate inquiries to determine next steps, escalating more complex benefit, education, or technical matters to the appropriate teams when needed.• Maintain accurate records of interactions, updates, and resolutions within CRM and support tools such as Salesforce.• Deliver attentive customer service in high-volume situations while balancing multiple priorities and maintaining attention to detail.• Support operational consistency by following established procedures, meeting compliance expectations, and adapting to updated workflows as business needs change.
2026-08-11T00:00:00Z

Customer Experience Specialist

Saint Paul, MN
onsite
Temporary / Contract
20 - 23 USD / Hourly
We are seeking a dedicated Customer Experience Specialist to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction. Responsibilities:<ul><li>Respond promptly to customer inquiries, handling and resolving customer complaints.</li><li>Maintain a record of customer interactions, comments, and complaints.</li><li>Follow-up on customer interactions.</li><li>Communicate and coordinate with internal departments.</li><li>Deliver excellent customer support and assist in the upgrade of our customer experience.</li><li>Handle incoming calls and emails with professionalism and active listening.</li><li>Provide accurate, appropriate, and immediate responses to all customer inquiries.</li><li>Analyze customer's needs and problem-solve as needed.</li><li>Learn about our product range and services to assist customers effectively.</li><li>Process orders, applications, and requests seamlessly.</li></ul>
2026-08-10T00:00:00Z

Benefits Call Center Specialist

Eden Prairie, MN
onsite
Temporary / Contract
21 - 23 USD / Hourly
Position OverviewWe are seeking a Benefits Call Center Specialist to join a customer-focused team supporting individuals with benefits-related questions, account updates, enrollment assistance, and general service inquiries. This role combines customer service, administrative support, and benefits processing responsibilities in a fast-paced, professional environment. The ideal candidate enjoys helping others, solving problems, and delivering exceptional customer service while navigating multiple systems and managing a variety of customer interactions. Key Responsibilities<ul><li>Respond to inbound calls regarding benefits, enrollment, coverage, and account-related inquiries.</li><li>Assist customers with account updates, benefit changes, and administrative requests.</li><li>Research and resolve customer concerns while providing accurate and timely information.</li><li>Document customer interactions and maintain accurate records within company systems.</li><li>Navigate multiple software programs and databases simultaneously.</li><li>Process benefits-related transactions with a high level of accuracy.</li><li>Deliver a positive customer experience during every interaction.</li><li>Handle sensitive conversations with professionalism, empathy, and discretion.</li><li>Collaborate with team members to resolve issues and support department goals.</li><li>Adapt to changing systems, processes, and business needs.</li></ul>
2026-08-03T00:00:00Z

Desktop Support Analyst

Plymouth, MN
onsite
Temporary / Contract
25 - 29 USD / Hourly
We are looking for a Desktop Support Analyst to. In this role, you will support end users in a hybrid work environment and focus on delivering responsive technical assistance with a strong customer service mindset. The role will play a key part in device setup, desktop support, and Windows 11 rollout activities while helping users remain productive during day-to-day operations. Responsibilities:• Provide first-line technical support by phone, remote channels, and in person, ensuring issues are assessed, prioritized, resolved, or escalated in a timely manner.• Support the rollout of Windows 11 on newly issued devices and assist with upgrading existing computers from Windows 10.• Deliver post-deployment assistance to employees by addressing technical problems, answering usage questions, and minimizing disruption to daily work.• Investigate desktop, software, and account-related incidents, document findings, and keep ticket records updated with status, root cause, and resolution details.• Partner with the broader support team to coordinate migration activities and maintain a smooth user experience throughout deployment efforts.• Prepare and maintain support documentation, including procedures, user guidance, training references, and frequently asked questions.• Configure and support endpoint devices using enterprise management tools such as Autopilot, Intune, SCCM, or similar platforms.• Assist with user and device administration tasks involving Active Directory, Microsoft 365 environments, and related admin portals.
2026-07-29T00:00:00Z