<p>Robert Half is seeking a detail-oriented and dependable <strong>Data Entry Clerk</strong> to join a local and growing team. In this role, you will be responsible for accurately entering, updating, and maintaining information in company databases and systems. The ideal candidate is organized, efficient, and committed to maintaining a high level of accuracy in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Enter, update, and verify data in internal systems and databases.</li><li>Review source documents for accuracy and completeness.</li><li>Identify and correct data entry errors promptly.</li><li>Maintain confidentiality of sensitive information.</li><li>Organize and file digital and paper records as needed.</li><li>Generate routine reports and assist with administrative tasks.</li><li>Communicate with team members to resolve discrepancies in data.</li></ul><p><br></p>
<p>We are looking for a detail-oriented <strong>Data Entry Clerk/Order Fulfilment Clerk </strong>to join a growing team in Pennsylvania. This fully onsite role focuses on supporting order fulfillment activities through accurate data entry and consistent administrative support. It is a contract opportunity with the potential for a permanent position, offering a steady Monday through Friday schedule and the chance to contribute to a fast-paced operational environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Enter and update order information in company systems with a high level of speed and accuracy.</p><p>• Review incoming documentation for completeness and correct errors before processing records.</p><p>• Support order fulfillment activities by maintaining organized and up-to-date data files.</p><p>• Verify numeric and text-based information to ensure records are accurate and consistent.</p><p>• Coordinate with internal team members to resolve data discrepancies and missing details.</p><p>• Monitor daily entry volumes and prioritize tasks to meet deadlines in a busy onsite setting.</p><p>• Maintain orderly electronic records and follow established procedures for document handling.</p>
<p>We are looking for an Accounting/Billing to join a services organization in Reading, Pennsylvania. In this role, you will help keep daily financial operations running smoothly by supporting payment processing, account updates, reconciliations, and expense review activities. The ideal candidate brings strong organizational skills, sound judgment, and a careful approach to handling detailed accounting work in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Record incoming client payments accurately and ensure account balances are updated in a timely manner</p><p>• Examine invoices for completeness, supporting documentation, and required approvals before submitting them for payment</p><p>• Process vendor disbursements while managing payment timing in accordance with agreed terms</p><p>• Organize check runs and assist with the preparation of payments for release</p><p>• Compare vendor statements to internal records and investigate any billing or payment differences</p><p>• Review corporate card activity and employee reimbursement submissions to confirm accuracy and policy compliance</p><p>• Maintain current vendor profiles and revise records when supplier information changes</p><p>• Respond to vendor questions with courtesy and work to resolve payment-related issues efficiently</p><p>• Code expenses to the correct general ledger accounts and cost centers to support accurate financial reporting</p><p>• Contribute to additional accounting and finance assignments as business needs evolve</p>
<p>We are looking for an Accounting Payable/Accounts Receivable/Billing to support day-to-day financial operations for a services organization in Reading, Pennsylvania. This role focuses on maintaining accurate transaction records, coordinating payment activity, and helping ensure smooth processing across payables, receivables, and expense administration. The ideal candidate brings strong attention to detail, sound organizational skills, and a thoughtful approach to working with internal teams and external vendors.</p><p><br></p><p>Responsibilities:</p><p>• Record incoming client payments accurately and apply receipts to the appropriate accounts.</p><p>• Examine invoices for completeness, coding, and required approvals before releasing them for payment.</p><p>• Manage vendor disbursements by organizing payment schedules according to established terms and deadlines.</p><p>• Assist with preparing check runs and ensuring payments are processed in a timely manner.</p><p>• Compare vendor statements against internal records and investigate discrepancies to resolution.</p><p>• Review corporate card activity and employee reimbursement submissions to confirm policy compliance and proper documentation.</p><p>• Maintain current vendor data and update records as needed to support accurate payment processing.</p><p>• Respond to vendor questions promptly and help resolve account or payment-related issues.</p><p>• Assign expenses to the correct general ledger accounts and cost centers while supporting other accounting projects as needed.</p>
<p>We are seeking a detail-oriented and professional <strong>Accounting Clerk / Administrative Assistant</strong> to join our team. This role combines accounting support, bookkeeping responsibilities, and general administrative duties. The ideal candidate will possess strong computer skills, excellent communication abilities, and a high level of accuracy and attention to detail. Prior bookkeeping experience is preferred, and experience within financial services is a plus.</p><p>Key Responsibilities</p><ul><li>Assist with bookkeeping and daily accounting functions</li><li>Process invoices, payments, and financial records with accuracy</li><li>Maintain organized electronic and physical filing systems</li><li>Perform data entry and record management tasks</li><li>Assist with accounts payable and accounts receivable activities</li><li>Support special projects and administrative initiatives</li><li>Communicate professionally with clients, team members, and management</li><li>Answer phones, respond to emails, and handle correspondence</li><li>Prepare reports and spreadsheets using Microsoft Office applications</li><li>Coordinate and complete assigned projects independently</li><li>Ensure projects are completed accurately and reported on in a timely manner</li><li>Maintain confidentiality of company and client information</li></ul><p><br></p>
We are looking for an Accounting Clerk to join a finance team on a contract basis. This onsite opportunity supports day-to-day accounting operations and is expected to run for approximately 4 to 6 weeks, with potential for extension. The role is well suited for someone who can manage payment processing, reconciliations, and financial record updates in a busy environment while maintaining a high level of accuracy.<br><br>Responsibilities:<br>• Reconcile cash activity across several bank accounts and financial institutions to ensure records remain accurate and current.<br>• Apply incoming customer payments to the correct accounts and review receipts carefully for completeness and accuracy.<br>• Examine invoices for supporting documentation and required approvals before releasing them for payment.<br>• Process vendor disbursements, organize payment timing according to agreed terms, and assist with scheduled check runs.<br>• Compare vendor statements against internal records, investigate differences, and resolve outstanding issues promptly.<br>• Review corporate credit card transactions and employee expense submissions to confirm proper coding and policy compliance.<br>• Maintain supplier information in accounting records and update vendor details as changes occur.<br>• Respond to vendor questions in a clear and courteous manner and provide timely follow-up on payment or account matters.<br>• Assign expenses to the appropriate general ledger accounts and cost centers while supporting other finance-related tasks as needed.
<p>Robert Half is seeking a dependable and detail-oriented Part-Time Office Clerk to support daily administrative and office operations. This role is responsible for handling clerical tasks, maintaining organized records, assisting with data entry, answering phones, and providing general office support to help ensure smooth day-to-day workflow. </p><p><br></p><p><strong>Key Responsibilities:</strong> </p><ul><li>Perform general clerical duties, including filing, scanning, copying, and document management.</li><li>Answer and direct incoming phone calls and emails professionally.</li><li>Enter, update, and maintain data in office systems and spreadsheets.</li><li>Sort and distribute mail and deliveries.</li><li>Assist with scheduling, calendar management, and meeting preparation.</li><li>Maintain office supplies and place orders as needed.</li><li>Support recordkeeping and ensure files are accurate and up to date. </li><li>Greet visitors and provide general front desk support when needed.</li><li>Assist team members with administrative projects and other duties as assigned Schedule: Part-time hours, typically 15–25 hours per week.</li></ul>
<p>benefits:</p><ul><li>M/D/V </li><li>PTO</li><li>401k Match </li></ul><p><strong>Responsibilities</strong></p><ul><li>Generate and distribute customer invoices accurately and timely.</li><li>Post customer payments, including checks, ACH, wire transfers, and credit card transactions.</li><li>Apply cash receipts and research unapplied payments.</li><li>Monitor accounts receivable aging and follow up on past-due balances.</li><li>Perform collections activities while maintaining positive customer relationships.</li><li>Reconcile customer accounts and resolve billing discrepancies.</li><li>Prepare account statements and customer correspondence.</li><li>Maintain accurate customer records and documentation.</li></ul><p><br></p>
<p><strong>Overview</strong></p><p>The Machine Operator (MO) is responsible for running a digital press/copier, wide format printer and Colex flatbed cutter. The MO will also operate mail machines, pallet jacks, lift trucks, paper cutters and mail systems including UPS and USPS (domestic and international). Also provide reporting to internal teams on print jobs and coordinate machinery maintenance. Assist internal teams with on-site physical projects and responsibilites.</p><p><strong> </strong></p><p><strong><u>Responsibilities</u></strong></p><p><strong>Mail/Printing:</strong></p><p> • Complete in-house mail distribution, packaging of boxes and delivery of mail to local post office via company issued van</p><p> • Safely operate all equipment in both print/ship shops (imager, cutters, binders, postage machines, and folders)</p><p> • Ensure UPS address are accurate for shipping</p><p> • Check for EPS debits</p><p> • Handle creation of binders.</p><p> • Process and maintain accounting reports and update inventory spreadsheets. Maintain yearly book of all jobs completed in shipping and printing</p><p> • Process trade show large shipments</p><p> • Handle the paper delivery (lift up to 50 pounds) within the campus</p><p> • Keep inventory of all supplies, boxes, UPS label holders, ink, bubble wrap, tape, comb binders, paper, and blank envelopes. Order when quantities get low or additional items are needed for mailings/meetings</p><p> • Best's Review print magazine: Keep the spiral/magazine distribution lists updated/Update Best's Review Inventory, including Respond</p><p><strong>Equipment:</strong></p><p> • Keep track of equipment maintenance, including scheduling vendor maintenance. Produce a yearly maintenance tracking system for all equipment</p><p> • Perform maintenance on all equipment in both shops. Keep track of when maintenance agreements expire and work on obtaining replacement contracts when needed</p><p> • Update the equipment safety manual </p><p><strong>Internal Support:</strong></p><p> • Assist other teams with special projects and provide on-going support as needed, including Production and Graphic Design, Marketing, Corporate Displays, Editorial, and Building Engineering</p><p><strong>Local Deliveries:</strong></p><p> • Complete regular, local deliveries/pick-ups and company van appointments</p><p><strong>Skills:</strong></p><p>• Strong communication skills and have a service-oriented approach with all levels of the organization.</p><p> • Excellent customer-service skills with internal teams and external contacts.</p><p> • Mastery knowledge of Microsoft Office Suite (specifically Word and Excel).</p><p><strong><u>Schedule/Hours: </u></strong></p><p>8:30AM-4:30PM (100% in office) </p><p> </p><p><strong>Benefits Summary:</strong></p><ul><li>Tuition Reimbursement after 1 year</li><li>Paid time off/Paid company holidays - 3 weeks PTO plus 5 sick plus 10 holidays </li><li>Medical plan options/prescription drug plan</li><li>Dental plan/vision plan options</li><li>Flexible spending and health savings accounts</li><li>401(k) retirement savings plan with a Roth savings option and company matching contributions</li></ul><p><br></p>
We are looking for an Accounts Payable Clerk to join a busy finance team on a long-term contract basis. This permanent opportunity supports day-to-day payables operations and is ideal for someone who can manage a steady workload with accuracy and professionalism. The role focuses on invoice handling, expense coding, payment support, and vendor communication while helping the team stay on track with monthly closing deadlines.<br><br>Responsibilities:<br>• Review incoming invoices for accuracy, enter payment details into the system, and assign proper accounting codes.<br>• Route invoices to the appropriate parties for approval and follow up to keep processing timelines on schedule.<br>• Maintain consistent communication with vendors to address payment questions, resolve discrepancies, and support positive business relationships.<br>• Prepare and support check run activities to ensure timely and accurate disbursement of payments.<br>• Monitor daily accounts payable activity and prioritize tasks to keep pace with transaction volume.<br>• Assist with month-end close by organizing payable records and completing assigned tasks within required deadlines.<br>• Help reduce processing delays and support operational efficiency by maintaining orderly and dependable invoice workflows.
We are looking for a Billing Clerk to join an on-site team in New Jersey in a contract-to-permanent capacity. This position is ideal for someone who can manage a high volume of billing activity while maintaining accuracy, meeting deadlines, and supporting strong client service. The role works closely with attorneys, support staff, and collections personnel to prepare invoices, monitor billing progress, and address issues that affect payment and account status.<br><br>Responsibilities:<br>• Prepare, review, and finalize monthly prebills and client invoices with careful attention to accuracy and timeliness.<br>• Apply client-specific billing terms, including negotiated fee structures, discounts, task codes, and other matter-level requirements.<br>• Submit invoices through electronic billing platforms, monitor submission results, and resolve rejected or delayed bills.<br>• Partner with attorneys and collections staff to follow up on unbilled time, aging items, and outstanding balances.<br>• Investigate and correct billing discrepancies by working with legal staff, paralegals, and administrative team members.<br>• Respond to questions related to invoices, charges, and payment status in a thorough and service-focused manner.<br>• Process approved write-offs in accordance with established firm guidelines and documentation standards.<br>• Handle complex billing scenarios such as split billing arrangements, multiple discount structures, and electronic invoice formatting requirements.<br>• Review billing support and related records to confirm that time entries and expenses are complete, accurate, and properly reflected on client invoices.
<p>We are looking for an Accounting Clerk (AP/AR) to support day-to-day receivables and payables activities for a manufacturing operation in the Kutztown, Pennsylvania area. This position plays an important role in keeping customer and vendor accounts accurate, current, and well documented while partnering with internal teams to resolve discrepancies and maintain strong financial controls. The ideal candidate brings hands-on accounting support experience, works well independently, and can manage multiple priorities in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Apply incoming check and wire payments across multiple entities and maintain accurate customer account balances.</p><p>• Follow up on outstanding receivables, document collection activity, and prepare recurring cash and collection reporting.</p><p>• Review customer account details, support credit-related requests, and complete reference documentation when needed.</p><p>• Investigate billing, deduction, return, and payment discrepancies, then coordinate with internal departments and customers to resolve issues promptly.</p><p>• Process credit and debit adjustments, maintain organized monthly supporting files, and keep account records current.</p><p>• Enter and verify supplier invoices for accuracy, policy compliance, and proper approval before payment processing.</p><p>• Assist with vendor payment cycles, validate weekly disbursements, and reconcile supplier statements to confirm account balances.</p><p>• Support month-end and year-end accounting activities by preparing accrual information, rebate and co-op data, commission calculations, and audit support documentation.</p><p>• Review receiving records to identify uninvoiced deliveries and help maintain complete and accurate payables reporting.</p>
We are looking for a dependable Inventory Clerk to support receiving, inventory organization, and shipping operations for a Contract position based in Glenside, Pennsylvania. This role is well suited to someone who enjoys working in a hands-on environment, keeps materials organized, and can manage multiple tasks with accuracy. The position plays an important part in maintaining stock control, processing incoming and outgoing items, and helping daily operations run smoothly.<br><br>Responsibilities:<br>• Receive incoming packages, unpack materials, and verify shipments for accuracy and acceptable condition upon arrival.<br>• Inspect raw materials and incoming items for visible issues, then place equipment and parts in designated staging or storage areas.<br>• Maintain inventory records by organizing stock, labeling materials, and updating item locations across storage and production spaces.<br>• Support cycle counts and physical inventory activities while keeping inventory logs and documentation current and accurate.<br>• Coordinate material availability for production by tracking incoming parts, updating task records, and communicating replenishment needs.<br>• Manage Kanban or similar stock control tools, ensuring bin information and inventory references remain up to date.<br>• Order routine operational supplies such as hardware, electronic components, packaging materials, and office items as needed.<br>• Prepare outbound shipments by packing instruments securely, generating shipping documentation, and arranging domestic or international deliveries based on customer requirements.<br>• Communicate with carriers and customers to resolve pickup issues, scheduling questions, and shipment-related concerns.<br>• Keep the work area clean and safe by removing packing debris, organizing materials, and following standard warehouse safety practices.
<p>We are seeking a detail-oriented Financial Data Analyst to support financial data validation, quality control, reporting, and analysis. This role is well suited for someone with a strong foundation in finance, excellent Excel skills, and the ability to work accurately with large volumes of financial information.</p><p><br></p><p>Bilingual Korean fluency is required for this position. Candidates must be able to communicate effectively in both Korean and English in a professional business environment.</p><p><br></p><ul><li>Validate, update, and maintain financial data with a high level of accuracy.</li><li>Perform quality control checks and identify discrepancies in financial information.</li><li>Research and resolve data, calculation, and formula discrepancies.</li><li>Use Excel to organize, analyze, and report financial information.</li><li>Review company filings, financial statements, corporate events, and other financial data.</li><li>Support ongoing financial data and reporting projects.</li><li>Manage high-volume and repetitive data tasks efficiently while maintaining quality standards.</li><li>Adapt to changing priorities and time-sensitive workloads.</li><li>Communicate effectively with internal teams and business partners in both English and Korean.</li><li>Maintain organized documentation and follow established data-quality procedures.</li></ul><p><br></p>
<p>We are seeking a detail-oriented Financial Data Analyst to support financial data validation, quality control, reporting, and analysis. This role is well suited for someone with a strong foundation in finance, excellent Excel skills, and the ability to work accurately with large volumes of financial information.</p><p><br></p><p><br></p><ul><li>Validate, update, and maintain financial data with a high level of accuracy.</li><li>Perform quality control checks and identify discrepancies in financial information.</li><li>Research and resolve data, calculation, and formula discrepancies.</li><li>Use Excel to organize, analyze, and report financial information.</li><li>Review company filings, financial statements, corporate events, and other financial data.</li><li>Support ongoing financial data and reporting projects.</li><li>Manage high-volume and repetitive data tasks efficiently while maintaining quality standards.</li><li>Adapt to changing priorities and time-sensitive workloads.</li><li>Maintain organized documentation and follow established data-quality procedures.</li></ul><p><br></p>
<p>We are seeking a detail-oriented Financial Data Analyst to support data quality, research, and analysis initiatives. This role involves reviewing financial information, applying knowledge of financial concepts, and completing high-volume data-related tasks with a strong focus on accuracy and consistency.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Review and analyze financial documents, research materials, and related data.</li><li>Apply financial and accounting knowledge to evaluate and categorize information accurately.</li><li>Complete detailed, repetitive data review and annotation tasks in accordance with established guidelines.</li><li>Maintain consistent quality and attention to detail across high-volume workloads.</li><li>Collaborate with internal teams to meet project deadlines and quality standards.</li><li>Work independently while following established processes and procedures.</li></ul><p><br></p>
<p>We are seeking a detail-oriented Financial Data Analyst to support financial data validation, quality control, reporting, and analysis. This role is well suited for someone with a strong foundation in finance, excellent Excel skills, and the ability to work accurately with large volumes of financial information.</p><p>Bilingual Chinese fluency is required for this position. Candidates must be able to communicate effectively in both Chinese and English in a professional business environment.</p><p><br></p><ul><li>Validate, update, and maintain financial data with a high level of accuracy.</li><li>Perform quality control checks and identify discrepancies in financial information.</li><li>Research and resolve data, calculation, and formula discrepancies.</li><li>Use Excel to organize, analyze, and report financial information.</li><li>Review company filings, financial statements, corporate events, and other financial data.</li><li>Support ongoing financial data and reporting projects.</li><li>Manage high-volume and repetitive data tasks efficiently while maintaining quality standards.</li><li>Adapt to changing priorities and time-sensitive workloads.</li><li>Communicate effectively with internal teams and business partners in both English and Chinese.</li><li>Maintain organized documentation and follow established data-quality procedures.</li></ul><p><br></p>
<p>We are seeking a detail-oriented Financial Data Analyst to support financial data validation, quality control, reporting, and analysis. This role is well suited for someone with a strong foundation in finance, excellent Excel skills, and the ability to work accurately with large volumes of financial information.</p><p>Bilingual Japanese fluency is required for this position. Candidates must be able to communicate effectively in both Japanese and English in a professional business environment.</p><p><br></p><ul><li>Validate, update, and maintain financial data with a high level of accuracy.</li><li>Perform quality control checks and identify discrepancies in financial information.</li><li>Research and resolve data, calculation, and formula discrepancies.</li><li>Use Excel to organize, analyze, and report financial information.</li><li>Review company filings, financial statements, corporate events, and other financial data.</li><li>Support ongoing financial data and reporting projects.</li><li>Manage high-volume and repetitive data tasks efficiently while maintaining quality standards.</li><li>Adapt to changing priorities and time-sensitive workloads.</li><li>Communicate effectively with internal teams and business partners in both English and Japanese.</li><li>Maintain organized documentation and follow established data-quality procedures.</li></ul><p><br></p><p><br></p>
<p>We are looking for a detail-oriented Receptionist to support daily front-desk and administrative operations for a busy office in Morris Plains, New Jersey. This is a Contract position suited to someone who is highly organized, attentive to detail, and comfortable managing calls, correspondence, scheduling, and office coordination across multiple departments. The ideal candidate brings strong communication skills, solid Word and Excel abilities, and the flexibility to assist with both routine administrative tasks and short-term projects.</p><p><br></p><p>Responsibilities:</p><p>• Welcome callers and visitors, direct incoming calls through a multi-line phone system, and connect inquiries to the appropriate team members across the office.</p><p>• Maintain front-desk communications by handling a large volume of phone extensions and ensuring messages and transfers are completed accurately and efficiently.</p><p>• Coordinate meeting support as needed, including arranging catering and assisting with shared Outlook calendar scheduling alongside other administrative staff.</p><p>• Order, organize, and distribute office materials for the Parsippany, New Jersey office and multiple additional properties, while also maintaining pantry and kitchen inventory on a weekly basis.</p><p>• Receive, sort, and route incoming mail, overnight packages, and interoffice shipments to the correct departments, including processing accounting-related mail by property.</p><p>• Prepare outgoing packages and correspondence for executives, construction staff, and property management teams located in other offices.</p><p>• Process utility bill documentation by scanning, printing, filing, categorizing, and distributing records by service type and property for reporting and operational use.</p><p>• Update spreadsheets with tenant invoice and property data, review historical information for inconsistencies, and communicate findings to accounting and property management teams.</p><p>• Assist with periodic budget file preparation in Excel by creating worksheets, entering financial figures, updating links, and recording monthly actuals by general ledger category.</p><p>• Provide administrative support for special projects, including broker list updates, proposal assistance, check processing support, file labeling, postage supply monitoring, contract tracking, bid comparison support, and data entry into internal purchasing or risk management systems as assigned.</p>
<p>The Contract Front Desk Coordinator serves as the first point of contact for visitors, clients, and employees, ensuring a professional and welcoming experience. This role is responsible for managing front desk operations, handling incoming calls and correspondence, coordinating schedules, maintaining records, and providing administrative support to ensure the efficient day-to-day operation of the office.</p><p><br></p><p>Key Responsibilities</p><ul><li>Greet and assist visitors, clients, vendors, and employees in a professional and courteous manner.</li><li>Answer, screen, and direct incoming phone calls and emails.</li><li>Manage conference room scheduling and coordinate meetings as needed.</li><li>Maintain accurate records, databases, filing systems, and office documentation.</li><li>Handle incoming and outgoing mail, packages, and deliveries.</li><li>Assist with data entry, report preparation, and general administrative tasks.</li><li>Coordinate office supplies inventory and order materials as needed.</li><li>Support onboarding activities, including visitor access, badges, and new hire office setup.</li><li>Maintain a clean, organized, and professional reception area.</li><li>Respond to inquiries and resolve routine issues while providing exceptional customer service.</li><li>Assist various departments with administrative projects and special assignments.</li></ul><p><br></p>
<p>We are looking for a dependable Receptionist to support daily office operations at a healthcare organization. This fully onsite contract-to-permanent opportunity is ideal for someone who enjoys creating a welcoming environment, staying organized throughout a busy day, and handling a wide range of administrative tasks effectively. The role requires strong communication skills, comfort managing multiple priorities at once, and a service-oriented approach to both visitors and internal teams.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Welcome guests and employees in a courteous manner, ensuring the front office remains organized, efficient, and responsive throughout the day.</p><p>• Manage a high-volume reception area by answering and directing calls, responding to general inquiries, and serving as the first point of contact for visitors.</p><p>• Coordinate incoming and outgoing mail, deliveries, and packages while keeping records accurate and up to date.</p><p>• Maintain visitor sign-in procedures and support office security protocols by tracking guest access and notifying hosts of arrivals.</p><p>• Schedule meetings and prepare conference rooms in advance, including room setup and readiness for internal and external attendees.</p><p>• Monitor office inventory and place orders for workplace and front desk supplies to keep daily operations running smoothly.</p><p>• Provide general administrative support to office staff by assisting with routine coordination tasks and helping resolve day-to-day front desk issues.</p><p>• Uphold a business-ready front office environment and deliver a high level of customer service in all in-person and phone interactions.</p>