11 results for Service Support in Eagan, MN

Marketing, Support

Minneapolis, MN
onsite
Temporary
20 - 25 USD / Hourly
Digital Asset Librarian – Brand Acquisition Migration Project (Contract)Job Type: 4 Month Contract Schedule: 40 hours/week, Monday–FridayWork Model: Hybrid — In‑office required on Tuesday, Wednesday, and ThursdayOverviewWe are seeking a Digital Asset Librarian (Contract) to support a large-scale brand acquisition migration project. This role will manage, organize, and optimize digital assets to ensure consistent branding, proper metadata structure, and accurate content migration into an enterprise Digital Asset Management (DAM) system.The position focuses on transferring assets from two external systems into an internal DAM platform. This includes batch processing, file renaming, metadata tagging, publishing, and coordination with internal teams to maintain accuracy and alignment with established taxonomy standards.The engagement is expected to begin in early to mid‑April and run approximately four months.Key Responsibilities<ul><li>Complete internal DAM training to understand system workflows, taxonomy, and metadata tagging requirements.</li><li>Perform asset migration from external platforms, including batch downloading, renaming assets to match required naming conventions, resizing when needed, uploading, tagging metadata, and publishing in the DAM.</li><li>Collaborate closely with the librarian team to understand project scope, maintain alignment with guidelines, and request support when necessary.</li><li>Maintain and update the project tracker, providing regular progress reports to the Senior Librarian and Marketing Operations Manager.</li><li>Manage additional DAM content tasks as needed, including asset uploads, collection organization, metadata maintenance, taxonomy updates, aggregation tasks, indexing, and search optimization.</li><li>Ensure accuracy, consistency, and quality control throughout all migration and tagging efforts.</li></ul>
2026-03-31T00:00:00Z

Information Technology, Support

Minneapolis, MN
onsite
Temporary
22 - 26 USD / Hourly
We are looking for an IT Service Desk Analyst to join our team in Golden Valley, Minnesota on a contract basis. This role involves providing in-person Level 1 IT support in a dynamic environment where service excellence is a top priority. As part of the Global Shared Services Organization, you will play a key role in enhancing the employee experience through technical expertise and innovative solutions. Responsibilities: • Provide technical troubleshooting and support for laptop hardware, software, and audiovisual equipment in conference rooms. • Research, assess, and resolve incidents and service requests efficiently. • Deliver exceptional customer service while maintaining a customer-first mindset. • Identify opportunities for process improvements to enhance operational efficiency and customer satisfaction. • Manage escalations from external service providers to ensure timely resolution. • Update standard operating procedures and service documentation to reflect current practices. • Monitor and report on key performance metrics to maintain high-quality service standards. • Collaborate cross-functionally to address technical challenges and improve processes.
2026-03-31T00:00:00Z

Technical Support Analyst

Anoka, MN
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are seeking a customer-focused IT Support Specialist to join our team and play a key role in delivering high-quality technical support within a manufacturing environment. This individual will troubleshoot hardware, software, and network issues while ensuring minimal disruption to both office and production operations. This position is located in Anoka, MN, onsite. Responsibilities:Own and resolve assigned IT support issues, ensuring timely resolution aligned with SLAsTroubleshoot hardware, software, OS, and network-related issues across user environmentsProvide remote support for systems and applications using standard toolsEscalate complex issues and collaborate with senior team members when neededPartner with IT leadership to understand user needs, processes, and support strategiesCoordinate with team members to expedite issue resolutionDocument incidents, troubleshooting steps, and resolutions accuratelyContribute to and maintain knowledge base articlesSupport IT projects and infrastructure-related initiatives as assignedParticipate in on-call support rotation as needed
2026-03-26T00:00:00Z

Customer Service Representative

Minneapolis, MN
onsite
Temporary
18 - 20 USD / Hourly
We are seeking On-Line Tool Support Professionals to serve as the first point of contact for web-based tool support. This role supports clients and advisors through a high-volume inbound call environment, providing troubleshooting, education, and resolution for technical issues.Position OverviewThis role serves as the first point of contact for web-based tool support. You will assist clients and advisors in a inbound call environment, providing:<ul><li>Technical troubleshooting </li><li>Customer education </li><li>Issue resolution </li></ul>What They’re Looking For<ul><li>Strong personality and positive attitude </li><li>Highly process-oriented (technical skills can be taught) </li><li>Quick learner who can adapt easily </li><li>Strong customer service presence (internal + external) </li><li>Excellent communication and soft skills </li><li>Critical thinking and ability to problem-solve in real time </li><li>The “it factor” - someone who stands out and engages well </li></ul>Note: Call center experience is helpful but not required.
2026-04-07T00:00:00Z

Customer Service Representative

Minneapolis, MN
onsite
Contract / Temporary to Hire
19.7885 - 22.913 USD / Hourly
We are looking for a dedicated Customer Service/Logistics Representative to join our team in Bloomington, Minnesota. This Contract to permanent position offers an excellent opportunity to provide exceptional service to customers while developing your skills in a fast-paced environment. The role focuses on handling inquiries, managing orders, and ensuring customer satisfaction through effective communication.Key Responsibilities <ul><li>Track and organize all warehouse inventory for multiple client accounts, including custom and stored trade-show exhibits</li><li>Accurately pick, pack, and ship orders; ensure timely delivery based on tradeshow or client deadlines</li><li>Enter and maintain orders within Exhibit Force system and MS Office Suite</li><li>Communicate with clients via phone and email (in-person interaction is rare)</li><li>Proactively troubleshoot and resolve issues with clients such as damaged products, shipment delays, and client dissatisfaction, offering creative solutions as needed</li><li>Monitor schedules to guarantee products arrive on time </li><li>Assist with general office and warehouse duties</li></ul>
2026-04-06T00:00:00Z

Customer Service Representative

Eagan, MN
onsite
Temporary
18 - 25 USD / Hourly
We are seeking a dedicated Customer Service Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction. Responsibilities:<ul><li>Respond promptly to customer inquiries, handling and resolving customer complaints.</li><li>Maintain a record of customer interactions, comments, and complaints.</li><li>Follow-up on customer interactions.</li><li>Communicate and coordinate with internal departments.</li><li>Deliver excellent customer support and assist in the upgrade of our customer experience.</li><li>Handle incoming calls and emails with professionalism and active listening.</li><li>Provide accurate, appropriate, and immediate responses to all customer inquiries.</li><li>Analyze customer's needs and problem-solve as needed.</li><li>Learn about our product range and services to assist customers effectively.</li><li>Process orders, applications, and requests seamlessly.</li></ul>
2026-04-03T00:00:00Z

Customer Service Representative

Minneapolis, MN
onsite
Contract / Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a motivated and detail-oriented Customer Service Representative to join our team on a contract with potential for permanent employment. This role is based in Shakopee, Minnesota, and offers an excellent opportunity to contribute to the manufacturing industry by providing exceptional customer support. The ideal candidate will excel in handling inquiries, processing orders, and resolving customer concerns efficiently. Responsibilities:• Respond to customer inquiries regarding order status, delivery timelines, product specifications, and warranty information.• Process and fulfill orders for stock products and accessories with accuracy and timeliness.• Document customer interactions and complaints in the company’s system, ensuring proper follow-up with relevant departments and providing updates to customers.• Investigate and resolve issues related to mis-shipments, financial discrepancies, and product history.• Handle special projects as assigned, ensuring deadlines and quality standards are met.
2026-04-07T00:00:00Z

Client Support Associate

Edina, MN
onsite
Permanent
44000 - 52000 USD / Yearly
We are looking for a dedicated Client Support Associate to join our team in Bloomington, Minnesota. In this role, you will be responsible for assisting clients with inquiries, supporting program administration, and providing first-line technical support for our portals. This position requires excellent communication skills and the ability to manage multiple tasks efficiently while ensuring client satisfaction. Responsibilities:• Coordinate meetings with clients.• Provide technical support for for clients and internal departments.•Manage front desk dealing with clients coming in and answering phones.• Handle incoming client calls, responding to inquiries about account updates while ensuring issues are directed to the appropriate internal teams.• Collaborate closely with the client service team to ensure seamless handling of client requests and escalations.• Maintain a calm and detail-oriented approach when managing urgent or demanding client situations.• Assist clients with basic questions, providing contact information or instructions on using online resources as needed.• Perform light front desk duties, including greeting occasional visitors and managing administrative support tasks.• Help ensure smooth office operations by coordinating with various departments and maintaining organized workflows.• Take ownership of learning internal policies and procedures to provide accurate and effective assistance to clients.
2026-03-19T00:00:00Z

IT Support Analyst

Minnetonka, MN
onsite
Temporary
20 - 23 USD / Hourly
As a front-line IT Support Analyst, you’ll handle a steady flow of inbound support requests and help users get back to work quickly. You’ll support mostly Windows-based environments with a small number of Apple devices and gain exposure to a variety of client setups.Typical technical issues you’ll handle:• Active Directory password resets and account unlocks• Office 365 and email account support• Troubleshooting custom business applications• Windows 10 and 11 workstation support• Peripheral troubleshooting including docking stations, monitors, keyboards, and printers• Diagnosing slow PC performance• Wireless and VPN connectivity troubleshooting• Clear, friendly customer support on every interaction• Documenting and tracking issues What You’ll Do Day to DayYou’ll be the first point of contact for IT issues. Strong communication and attention to detail are key.Responsibilities include:• Answer inbound support calls and troubleshoot basic hardware, software, and network issues• Monitor incoming tickets and system alerts and respond appropriately• Accurately document customer interactions, impact, and resolution steps• Update and manage tickets to meet Service Level Agreements (SLAs)• Follow established incident, problem, and change management processes• Identify when issues need to be escalated and route them correctly• Support incident recovery, performance monitoring, and reporting Interested candidates should reach out to sally.lander@roberthalf(.com) or 612.249.0254.
2026-04-04T00:00:00Z

Customer Service/Call Center Representative

Minneapolis, MN
onsite
Temporary
17 - 19 USD / Hourly
Are you a highly motivated professional with strong communication skills and a passion for delivering exceptional customer service? Our team in Minneapolis is seeking an onsite Call Center / Customer Service Representative to provide outstanding support to our valued customers! Key Responsibilities:<ul><li>Handle inbound and outbound customer calls, ensuring a positive customer experience</li><li>Provide accurate information regarding products, services, and policies</li><li>Resolve customer issues and inquiries efficiently and courteously</li><li>Accurately document all interactions and maintain customer records in our database</li><li>Meet individual and team performance metrics for customer satisfaction, response times, and quality</li></ul>
2026-03-20T00:00:00Z

Sr. IT Support Specialist

Plymouth, MN
onsite
Temporary
30 - 35.97 USD / Hourly
The Senior IT Support Specialist provides advanced technical support across the organization and serves as the primary escalation point for complex issues. This role requires hands-on experience with modern endpoint, network, and cloud technologies. The specialist leads technical initiatives, and contributes to the stability, security, and performance of core IT systems. Responsibilities:• Diagnose and resolve complex incidents involving Windows endpoints, mobile devices, identity services, networking, and cloud applications.• Perform root cause analysis on recurring issues and implement permanent corrective actions.• Act as the highest internal escalation point for technical problems related to device management, authentication, endpoint security, network performance, and system integrations.• Lead deployments and upgrades of technologies such as MDM platforms, endpoint protection suites, network hardware, collaboration tools, and cloud productivity systems.• Create and maintain system documentation, SOPs, and configuration guides for internal use.• Monitor and optimize systems including device management platforms, directory services, network infrastructure, and cloud applications.• Coordinate with teams and external vendors when advanced issues or system escalations require specialized support.
2026-04-03T00:00:00Z