<p>We are looking for an Operations Specialist to support learners and program users by delivering responsive assistance across technical, administrative, and service-related needs. This is ideal for someone who enjoys helping people, managing details, and working in a fast-paced support environment. In this role, you will serve as an early point of contact for inquiries, help resolve platform-related concerns, and ensure requests are handled accurately and effectively.</p><p><br></p><p>Responsibilities:</p><p>• Assist students and platform users by troubleshooting access issues, answering service questions, and guiding them toward appropriate resources.</p><p>• Manage incoming requests through phone, email, and case management systems while ensuring timely follow-up and clear documentation.</p><p>• Review and complete administrative tasks tied to platform operations, including exception handling and support-related processing.</p><p>• Evaluate inquiries to determine next steps, escalating more complex benefit, education, or technical matters to the appropriate teams when needed.</p><p>• Maintain accurate records of interactions, updates, and resolutions within CRM and support tools such as Salesforce.</p><p>• Deliver attentive customer service in high-volume situations while balancing multiple priorities and maintaining attention to detail.</p><p>• Support operational consistency by following established procedures, meeting compliance expectations, and adapting to updated workflows as business needs change.</p>
<p>We are looking for a Project Manager to support a Contract assignment in St Paul, Minnesota within a manufacturing environment. This role will guide a costing transformation program by coordinating cross-functional efforts, clarifying operational workflows, and helping teams stay aligned on project goals and delivery timelines. The position requires a strong communicator who can organize complex initiatives, maintain visibility into progress and risks, and partner effectively with business and technical stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Direct project execution for an operational costing transformation initiative, keeping scope, timing, and priorities on track.</p><p>• Lead workshops to capture existing processes, define improved future workflows, and produce clear supporting documentation.</p><p>• Partner with teams across Finance, Manufacturing, Operations, IT, and outside vendors to drive collaboration and timely decision-making.</p><p>• Monitor milestones, dependencies, open issues, risks, and deliverables, and follow through on action plans to support project success.</p><p>• Translate business process needs into clear inputs that support ERP solution design and implementation planning.</p><p>• Prepare and deliver concise status updates, key decisions, and risk summaries for executive leadership.</p><p>• Maintain project documentation and reporting tools to improve visibility across workstreams and stakeholder groups.</p>
<p>We are seeking an organized and proactive Office Manager to support daily operations for a team in Chanhassen, Minnesota. This contract-to-permanent opportunity is ideal for someone who enjoys overseeing administrative functions, coordinating office activities, and ensuring a smooth and efficient work environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>Oversee day-to-day office operations and ensure an organized and efficient workplace</p><p>Manage office supplies, vendor relationships, and service coordination</p><p>Support scheduling, meeting coordination, and internal communications</p><p>Maintain records, files, and documentation with a high level of accuracy</p><p>Assist with basic reporting, data tracking, and administrative processes</p><p>Coordinate onboarding logistics and provide support to internal teams as needed</p><p>Handle incoming communications and direct requests to appropriate departments</p><p>Identify opportunities to improve workflows and implement process enhancements</p><p><br></p>