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19 results for Medical Customer Service Specialist in Eagan, MN

Medical Scheduler

Minneapolis, MN
onsite
Temporary / Contract
16 - 18 USD / Hourly
Position SummaryWe are seeking a professional, detail-oriented, and customer-focused Medical Scheduler to join our healthcare team. The Medical Scheduler is responsible for coordinating patient appointments, managing provider schedules, and ensuring efficient patient flow within the practice. This role requires strong communication skills, the ability to multitask in a fast-paced environment, and a commitment to providing exceptional patient service. Key Responsibilities<ul><li>Schedule, reschedule, and confirm patient appointments in accordance with provider availability and office protocols.</li><li>Coordinate referrals, diagnostic testing, consultations, and follow-up appointments.</li><li>Verify patient demographic and insurance information prior to appointments.</li><li>Answer incoming calls and respond to patient inquiries professionally and courteously.</li><li>Maintain accurate patient records within the electronic medical record (EMR) system.</li><li>Communicate appointment details, preparation instructions, and office policies to patients.</li><li>Manage provider calendars and optimize scheduling to maximize efficiency.</li><li>Coordinate with physicians, nurses, and administrative staff regarding scheduling needs.</li><li>Monitor cancellations, waitlists, and appointment availability.</li><li>Ensure compliance with HIPAA and all patient confidentiality requirements.</li><li>Assist with other front-office and administrative duties as assigned.</li></ul>
2026-07-06T00:00:00Z

Medical Payment Poster Specialist

Minneapolis, MN
onsite
Temporary / Contract
21.375 - 26 USD / Hourly
We are looking for a Medical Payment Poster Specialist to support healthcare revenue cycle operations in Minneapolis, Minnesota. This contract position focuses on accurately posting payments, reviewing remittance details, and helping maintain timely claim reconciliation for medical accounts. The ideal candidate brings strong experience in medical billing environments and can work carefully with insurance and patient payment activity while supporting overall account accuracy. Responsibilities:• Record insurance and patient payments in billing systems with a high level of accuracy and timeliness.• Review explanation of benefits and remittance advice to apply payments, contractual adjustments, and denials correctly.• Investigate payment discrepancies and coordinate follow-up on underpayments, overpayments, and unapplied balances.• Reconcile posted transactions against daily deposits and supporting documentation to maintain financial accuracy.• Work closely with billing, coding, and collections teams to resolve claim and account issues affecting reimbursement.• Identify posting errors or trends and escalate concerns that may impact revenue cycle performance.• Assist with account corrections, rebilling needs, and claim-related research as needed.• Maintain organized records and follow healthcare billing guidelines, payer rules, and internal compliance standards.
2026-07-17T00:00:00Z

Customer Service Representative

Minneapolis, MN
onsite
Temporary to Hire
20 - 24 USD / Hourly
We are looking for a Customer Service Representative to support clients and partners by delivering responsive service and accurate insurance-related assistance in Minneapolis, Minnesota. This Contract opportunity is ideal for someone who communicates clearly, stays organized, and can manage service requests effectively. The person in this role will handle customer inquiries, complete policy-related documentation, and help ensure records and updates are processed correctly and on time. Responsibilities:• Address customer concerns and service issues promptly, working to reach effective resolutions while maintaining a positive experience.• Communicate policy details, product information, and claim or service status updates to customers and agency partners in a clear and thorough manner.• Prepare and process insurance documentation such as coverage changes, beneficiary updates, confirmation notices, certificates of insurance, and related administrative forms.• Enter and update information accurately in internal records to support efficient account handling and documentation tracking.• Review invoices and account details, making necessary adjustments to help maintain billing accuracy.• Organize and maintain customer files and supporting documents to ensure records remain complete, current, and accessible.• Collaborate with internal teams and external contacts to follow up on requests and keep service activities moving forward efficiently.
2026-07-15T00:00:00Z

Customer Service Representative

Minneapolis, MN
onsite
Temporary / Contract
15 - 20 USD / Hourly
Position SummaryWe are seeking a customer-focused and professional Customer Service Representative to join our team. The ideal candidate is passionate about delivering exceptional service, resolving customer inquiries efficiently, and building positive relationships with customers. This role serves as a key point of contact for customers and plays an important role in maintaining customer satisfaction and loyalty.Key Responsibilities<ul><li>Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.</li><li>Resolve customer concerns, complaints, and issues in a timely and empathetic manner.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Document customer interactions and maintain records in the company’s customer relationship management (CRM) system.</li><li>Process orders, returns, exchanges, and account updates as needed.</li><li>Collaborate with internal teams to ensure customer concerns are addressed effectively.</li><li>Follow established service standards and company policies.</li><li>Identify opportunities to improve customer experiences and provide feedback to management.</li><li>Meet established performance metrics, including response times, quality standards, and customer satisfaction goals.</li></ul>
2026-07-06T00:00:00Z

Customer Service Representative

Minneapolis, MN
onsite
Temporary / Contract
18 - 20 USD / Hourly
Job SummaryWe are seeking a friendly, professional, and solutions-oriented Customer Service Representative to join our team. In this role, you will serve as the first point of contact for customers, helping to resolve inquiries, process requests, and deliver an excellent customer experience. The ideal candidate has strong communication skills, attention to detail, and a commitment to providing outstanding support.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner</li><li>Resolve customer issues related to orders, billing, products, or services</li><li>Maintain accurate customer records and update information in CRM systems</li><li>Escalate complex issues to the appropriate department when needed</li><li>Process returns, refunds, exchanges, and service requests</li><li>Provide product and service information to customers</li><li>Follow up with customers to ensure issues are resolved</li><li>Meet individual and team performance goals for response time, quality, and customer satisfaction</li></ul>
2026-07-01T00:00:00Z

Customer Service Representative

Hudson, WI
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for an organized Administrative Coordinator to support daily operations and deliver responsive service to both internal teams and external customers. This contract position is ideal for someone who can balance administrative tasks, document processing, and customer communication while maintaining accuracy and consistency. The role requires strong coordination skills, confidence handling service issues, and comfort working with digital tools in a fast-paced environment. Responsibilities: • Serve as a primary point of contact for incoming questions and requests, providing attentive and timely support to staff, clients, and partners. • Handle challenging customer interactions with patience and sound judgment, working to resolve concerns and create positive outcomes. • Manage a variety of office support duties such as preparing mail, scanning records, processing documents, entering data, and maintaining organized digital files. • Review and complete forms within company systems, ensuring information is accurate, current, and properly recorded. • Assist with accounts receivable activities by checking service authorizations for completeness, identifying discrepancies, and coordinating follow-up corrections. • Support scheduling, calendar coordination, and related administrative activities to help maintain efficient team workflows. • Use tools such as Adobe, DocuSign, CRM platforms, and Microsoft Excel to track information, prepare documentation, and support daily operations. • Follow company policies, regulatory expectations, and established procedures while maintaining confidentiality and consistent documentation standards.
2026-06-25T00:00:00Z

Customer Service Representative

Minneapolis, MN
remote
Temporary / Contract
16 - 18 USD / Hourly
We are looking for a Customer Service Representative to support a higher education organization in Minneapolis, Minnesota. This Long-term Contract position focuses on creating a positive experience for prospective students, applicants, and learners through high-volume phone and chat interactions. The person in this role will help connect individuals with the right resources, answer inquiries effectively, and contribute to a responsive, service-focused team environment. Responsibilities: • Conduct high-volume outbound outreach to prospective students and applicants who have expressed interest in learning more about available programs and services. • Respond to incoming phone and chat inquiries in a detail-oriented, approachable manner that creates a strong first impression. • Assess each interaction carefully to identify individual needs and direct prospects, applicants, or learners to the most appropriate department or team member. • Participate in a variety of communication campaigns based on organizational priorities and changing business needs. • Manage a fast-paced daily workload that may include a large number of calls while maintaining accuracy, efficiency, and service quality. • Provide timely support to prospective students, current applicants, and learners by addressing questions and helping them navigate next steps. • Complete assigned administrative support duties and maintain organized, accurate records related to customer interactions. • Collaborate with team members by sharing effective service approaches and contributing to consistent customer support practices.
2026-07-09T00:00:00Z

Customer Service Representative

Wayzata, MN
onsite
Temporary / Contract
20 - 25 USD / Hourly
Our client is seeking a friendly, professional, and dependable Customer Service Representative to join their team in the Twin Cities. This fully on-site role is ideal for someone who enjoys helping customers, solving problems, and creating a positive experience through strong communication and responsive support.Key Responsibilities<ul><li>Serve as a primary point of contact for customers by phone, email, and in person as needed</li><li>Respond to customer inquiries, resolve issues, and provide accurate information in a timely manner</li><li>Process orders, account updates, service requests, and other customer transactions</li><li>Document customer interactions, concerns, and resolutions in internal systems</li><li>Coordinate with internal departments to ensure timely follow-up and issue resolution</li><li>Maintain a high level of professionalism and customer care in every interaction</li><li>Assist with billing questions, product or service information, and general support needs</li><li>Track recurring issues and escalate complex concerns when appropriate</li><li>Support administrative and operational tasks related to customer service activities</li><li>Help contribute to a positive, team-oriented office environment</li></ul>
2026-07-16T00:00:00Z

Customer Service Representative

Minneapolis, MN
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Customer Service Representative to join a team in Minneapolis, Minnesota in a contract-to-permanent capacity. This position supports daily office and customer service operations, with a strong focus on communication, coordination, order processing, and administrative support. The ideal candidate is highly organized, comfortable managing competing priorities, and able to remain effective in a fast-paced environment while partnering with multiple departments across the organization. Responsibilities: • Coordinate day-to-day service and administrative activities to help maintain smooth office and customer support operations. • Process incoming orders accurately, update related records, and ensure documentation is complete and well organized. • Communicate customer and employee feedback to leadership teams to help improve service quality and operational effectiveness. • Partner with supervisors and department leaders to understand business needs, align support efforts, and contribute to team goals. • Review workflows, identify inefficiencies, and recommend practical improvements that strengthen consistency and performance. • Resolve operational issues promptly by investigating root causes and working with internal teams on effective solutions. • Prepare reports and operational updates for management to provide visibility into team performance and process outcomes. • Support scheduling, calendar coordination, and general administrative tasks while assisting with high-volume recruiting for entry-level roles. • Maintain clear operating procedures and follow company, industry, and regulatory standards in daily activities. • Provide inbound and outbound customer support as needed, delivering attentive service across call center interactions.
2026-07-16T00:00:00Z

Remote Medical Accounts Receivable Specialist

Saint Paul, MN
remote
Temporary / Contract
25 - 27 USD / Hourly
We are looking for a detail-oriented Medical Denials Specialist to support revenue cycle performance for a healthcare organization. This Contract position focuses on resolving complex claim issues, improving reimbursement outcomes, and maintaining strong follow-up across payer accounts within the outpatient and behavioral health space. The ideal candidate will bring experience in medical billing and accounts receivable work, with the ability to investigate denials, coordinate corrections, and keep account documentation current and accurate. Responsibilities:• Investigate unpaid, partially paid, denied, or rejected medical claims and take appropriate steps to secure accurate reimbursement from insurance carriers.• Determine the underlying cause of claim issues and complete the necessary actions, including corrected submissions, formal appeals, account updates, and requests for supporting records.• Draft and send well-supported appeal correspondence in accordance with payer deadlines, documentation standards, and reimbursement policies.• Manage open accounts receivable by reviewing aging reports, prioritizing follow-up activity, and working toward established resolution goals.• Communicate with payers to verify claim status, clarify payment decisions, and elevate unresolved matters when additional review is required.• Examine differences between charges billed and payer processing results to identify payment variances and recover outstanding balances.• Partner with billing, coding, and clinical teams to address claim edits, authorization concerns, and denial issues tied to documentation or coding accuracy.• Prepare reporting on denial activity, payer behavior, and receivables performance to help identify improvement opportunities within the revenue cycle process.
2026-07-14T00:00:00Z

Sr. Customer Service Representative

Edina, MN
onsite
Temporary to Hire
25 - 27 USD / Hourly
We are looking for a Sr. Customer Service Representative to support customers by handling order-related questions and delivering timely, accurate assistance. This contract opportunity with permanent potential and offers the chance to join a positive environment where service, coordination, and problem-solving are essential. The person in this role will work closely with internal partners to address customer concerns, maintain clear communication, and help create a smooth order experience from inquiry through resolution. Responsibilities:<ul><li>Respond to customer questions about orders with professionalism, accuracy, and a strong focus on service.</li><li>Partner with teams such as logistics, warehouse, and billing to research concerns and resolve order issues efficiently.</li><li>Maintain detailed records of customer interactions and follow-up actions in the company CRM system.</li><li>Recognize situations that require additional support and route more complex matters to leadership or experienced representatives.</li><li>Monitor open items and follow through to completion to help the team meet service and resolution goals.</li><li>Anticipate customer needs by recommending practical solutions that improve the overall client experience.</li><li>Share feedback and observations with teammates to support process improvements and a collaborative work environment.</li><li>Learn internal products, services, and workflows quickly in order to provide dependable information and support.</li><li>Use communication and office software tools to manage email correspondence, documentation, and daily customer service activities</li></ul>
2026-07-16T00:00:00Z

Prior Authorization Specialist

Plymouth, MN
remote
Temporary / Contract
17 - 18 USD / Hourly
We are looking for a detail-oriented individual to support front-end revenue cycle activities as a Financial Clearance Representative Associate focused on prior authorization. This Long-term Contract position plays an important role in helping patients and providers prepare for services by confirming coverage, securing approvals, and clarifying financial responsibility before care is delivered. The person in this role will work remotely during regular business hours, Monday through Friday, and collaborate with specialized teams that support areas such as cardiology, imaging, surgery, and specialty services. Responsibilities:• Assess scheduled patient services to determine authorization needs, review payer guidelines, and take the necessary steps to obtain approval before the date of service whenever possible.• Verify insurance coverage and interpret plan benefits to confirm eligibility, service requirements, and expected patient cost obligations.• Secure initial and follow-up authorizations within required timelines, while tracking status updates and addressing payer requests for additional information.• Review clinical documentation and coordinate with care teams to gather the records needed to support authorization and financial clearance activities.• Communicate denials, pending issues, or missing information promptly so accounts can be resolved before treatment and avoid delays in care.• Prepare patient financial responsibility estimates and document benefit details accurately within the appropriate work queues and electronic systems.• Maintain productivity and quality standards while managing a high-volume workload across assigned specialty areas in a remote team environment.• Provide guidance to team members when needed on payer rules, revenue cycle questions, and policies that affect authorization workflows
2026-07-15T00:00:00Z

SPANISH BILINGUAL Customer Service Representative

Minneapolis, MN
remote
Temporary / Contract
20 - 23 USD / Hourly
Job Description:We are seeking a Bilingual Customer Service Representative to join our team. This role requires a candidate who is fully fluent in Spanish and English, with excellent verbal and written communication skills in both languages. To support business needs and team collaboration, candidates must be located in MST or PST.The ideal candidate is customer-focused, professional, and able to handle a high volume of inbound and outbound interactions while providing exceptional service and resolving issues efficiently.Key Responsibilities:<ul><li>Provide outstanding customer support via phone, email, and chat in both Spanish and English</li><li>Assist customers with account inquiries, order updates, billing questions, and issue resolution</li><li>Accurately document customer interactions in internal systems</li><li>Escalate complex issues as needed while ensuring timely follow-up</li><li>Maintain a positive, solution-oriented approach in every customer interaction</li><li>Meet performance goals for response time, quality, and customer satisfaction</li><li>Collaborate with internal teams to resolve customer concerns effectively</li></ul>
2026-07-10T00:00:00Z

Member Support Specialist

Minnetonka, MN
remote
Temporary / Contract
16.625 - 21 USD / Hourly
A growing organization is seeking Member Support Specialists to provide exceptional service and support to customers in a fast-paced, team-oriented environment. Key Responsibilities<ul><li>Respond to customer inquiries regarding billing, benefits, enrollment and claim and resolve issues accurately and efficiently.</li><li>Provide support regarding products, services, account information, and general questions.</li><li>Deliver a positive customer experience through professional communication and problem-solving.</li><li>Maintain detailed documentation and follow through to resolution.</li><li>Navigate multiple systems and online tools while managing customer interactions.</li></ul>
2026-07-07T00:00:00Z

Call Center Representative

Wayzata, MN
onsite
Temporary / Contract
19 - 22 USD / Hourly
Our client is seeking a professional, dependable, and customer-focused Call Center Representative to join their team in the Twin Cities. This fully on-site role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and can manage a high volume of calls while delivering excellent service.Key Responsibilities<ul><li>Handle inbound and outbound customer calls in a professional and timely manner</li><li>Respond to customer inquiries, resolve issues, and provide accurate information regarding products, services, or accounts</li><li>Document customer interactions, concerns, and resolutions in internal systems</li><li>Escalate complex issues to the appropriate department or supervisor when needed</li><li>Meet call handling, quality, and service expectations</li><li>Support customers with account updates, order status, scheduling, billing questions, or general service needs</li><li>Maintain strong knowledge of company products, services, and internal processes</li><li>Follow established procedures, scripts, and compliance guidelines as required</li><li>Collaborate with team members and internal departments to ensure a positive customer experience</li><li>Perform additional administrative or service-related duties as assigned</li></ul>
2026-07-16T00:00:00Z

Medical Records Analyst

Eden Prairie, MN
remote
Temporary / Contract
19 - 19.5 USD / Hourly
We are looking for a detail-oriented Customer Service Quality Analyst to support health insurance operations through thorough medical record review and quality validation. This Long-term Contract position is based in Eden Prairie, Minnesota, and offers the opportunity to contribute to coding accuracy, timely case handling, and strong operational performance within a collaborative team environment. The person in this role will help assess documentation, identify records that require additional review, and uphold quality standards while working efficiently in a remote setting. Responsibilities: • Conduct detailed evaluations of medical records to confirm documentation accuracy, validate coding-related determinations, and flag cases that need escalation for secondary review. • Complete assigned work within daily production targets while maintaining a high standard of quality and consistency across each review. • Safeguard protected health information by following HIPAA guidelines, company procedures, and data privacy expectations in all tasks. • Use Microsoft Office and other Windows-based tools to manage daily assignments, move across multiple platforms, and adapt to new applications as needed. • Take part in team meetings, required training sessions, and other learning activities to stay aligned with current standards and expectations. • Apply established quality practices consistently and remain current on policy updates, workflow changes, and review guidelines. • Support operational efficiency by helping address review queues and contributing to timely completion of backlog-related work.
2026-07-16T00:00:00Z

Overnight/3rd Shift Customer Service Representative

Eagan, MN
onsite
Temporary / Contract
19 - 24 USD / Hourly
We are looking for an Overnight/3rd Shift Customer Service Representative to support a busy logistics operation in Eagan, Minnesota. This Long-term Contract position is ideal for someone who enjoys helping customers, handling high-volume communication, and ensuring orders are processed accurately. The person in this role will serve as a key point of contact for inbound inquiries while delivering dependable service and maintaining strong attention to detail. Responsibilities:• Respond to incoming customer calls with professionalism, providing clear information and timely support for service-related questions.• Assist customers with troubleshooting concerns, ensuring all details are recorded accurately in company systems.• Manage a steady flow of inbound and outbound communications to resolve issues, confirm information, and support customer needs.• Address customer concerns efficiently by identifying solutions, following established procedures, and escalating complex matters when necessary.• Maintain accurate records of customer interactions, updates, and order activity to support operational visibility.• Coordinate with internal teams to help ensure customer requests are handled promptly and service expectations are met.
2026-07-17T00:00:00Z

IN PERSON Customer Service Representative

Lakeland, MN
onsite
Temporary / Contract
19 - 21 USD / Hourly
Job SummaryWe are seeking a professional, friendly, and dependable In-Person Customer Service Representative to join our team. In this role, you will greet customers, answer questions, resolve concerns, and provide support in a face-to-face environment. The ideal candidate is a strong communicator who enjoys helping people and creating a positive customer experience. Based on general knowledge.Key Responsibilities<ul><li>Welcome and assist customers in person with professionalism and courtesy</li><li>Answer questions about products, services, policies, and procedures</li><li>Resolve customer concerns efficiently and escalate complex issues when needed</li><li>Process transactions, returns, exchanges, or service requests accurately</li><li>Maintain customer records and update information in company systems</li><li>Coordinate with internal departments to ensure timely service and issue resolution</li><li>Keep the front desk, lobby, or service area organized and presentable</li><li>Follow company procedures and service standards during all customer interactions</li></ul>
2026-07-01T00:00:00Z

Client Services Associate or Manager

Minneapolis, MN
onsite
Permanent / Full Time
70000 - 90000 USD / Yearly
We are looking for an experienced and detail-oriented Client Services Associate or Manager to join our team in Minneapolis, Minnesota. In this role, you will support high-level executives and teams by, overseeing client interactions, and facilitating investment-related transactions. The ideal candidate will thrive in a fast-paced environment, possess exceptional organizational skills, and demonstrate a commitment to delivering outstanding client service. Responsibilities:• Coordinate complex client transactions, including preparing and tracking documentation for investments such as 1031 exchanges and real estate deals.• Collaborate with title companies, exchange accommodators, and investment sponsors to manage investment closings and ensure timely processing.• Assist with client onboarding processes to ensure smooth transitions and effective communication.• Monitor ongoing client transactions and investment timelines, ensuring deadlines are met and clients remain informed.• Provide proactive and responsive support for client inquiries regarding investment-related services.• Facilitate internal communications for executives, including meeting coordination and administrative support.• Work collaboratively with cross-departmental teams to maintain an efficient and effective workflow.• Uphold confidentiality standards for all client and firm-related information.• Support executives in streamlining communication and managing priorities related to client services and transactions. If you are interested in joining this growing investment advisory firm please contact Doug Rickart on LinkedIn , call Doug at 612-249-0330 or apply through the ink provided.
2026-07-13T00:00:00Z