21 Results for Medical Customer Service Specialist Jobs in Eagan, MN

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Customer Service Specialist

Eagan, MN
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Customer Service Specialist to support customers by delivering responsive service, resolving questions, and ensuring a positive experience throughout every interaction. This role combines customer support, problem-solving, and administrative responsibilities while working closely with internal teams to ensure customer needs are met efficiently and professionally. The ideal candidate is proactive, organized, and enjoys building strong relationships while providing high-quality service in a fast-paced environment. Responsibilities<ul><li>Assist customers with questions, requests, and service-related concerns through phone, email, and other communication channels.</li><li>Investigate and resolve customer issues by identifying solutions and coordinating with internal departments.</li><li>Maintain accurate records of customer interactions, updates, and follow-up activities.</li><li>Process customer requests, documentation, and account changes while ensuring accuracy and compliance with company procedures.</li><li>Track open requests and ensure timely resolution of outstanding items.</li><li>Support scheduling, coordination, and administrative processes related to customer service operations.</li><li>Contribute to a positive customer experience by demonstrating professionalism, patience, and attention to detail.</li></ul>
2026-11-05T00:00:00Z

Medical Biller/Collections Specialist

St Louis Park, MN
remote
Temporary / Contract
26 - 31 USD / Hourly
We are looking for a Medical Biller/Collections Specialist to support a healthcare organization in St Louis Park, Minnesota through a Contract assignment. This position focuses on managing the full billing and collections cycle, including outreach to families regarding private-pay balances and payment arrangements. The ideal candidate will bring strong experience in healthcare revenue operations and a detail-oriented approach to resolving outstanding accounts, denials, and appeals. Responsibilities: • Manage a high-volume billing workload, processing and monitoring approximately 100 to 150 accounts with accuracy and timeliness. • Oversee private-pay receivables by contacting families, discussing outstanding balances, and establishing practical payment plans. • Track unpaid claims and patient balances, following up consistently to improve collections performance. • Investigate denied charges, identify root causes, and take corrective action to support reimbursement. • Prepare and submit appeals with appropriate documentation to address payment disputes and denied claims. • Maintain complete and organized billing records to support account resolution and compliance expectations. • Coordinate hospital-related billing activity and ensure charges are submitted and reconciled properly.
2026-11-02T00:00:00Z

Medical Collections Representative

Minneapolis, MN
remote
Temporary / Contract
20 - 21 USD / Hourly
We are seeking an experienced Medical Collections Representative with a strong background in hospital collections to join our team. This fully remote position is responsible for resolving outstanding hospital accounts receivable, following up with insurance payers, identifying denial trends, and ensuring timely reimbursement. The ideal candidate has experience working hospital accounts, understands the revenue cycle, and can independently manage a high-volume workload while maintaining accuracy and professionalism. The Medical Collection Representative will be an integral part of one of our prestigious health systems. Key Responsibilities<ul><li>Manage and collect on outstanding hospital accounts receivable.</li><li>Follow up with commercial, government, and managed care payers regarding claim status, denials, underpayments, and appeals.</li><li>Research and resolve billing and reimbursement discrepancies.</li><li>Review explanation of benefits (EOBs), remittance advice, and payer correspondence.</li><li>Submit appeals, reconsiderations, and supporting documentation as needed.</li><li>Document all collection activities accurately within the patient accounting system.</li><li>Identify reimbursement trends and escalate payer issues appropriately.</li><li>Work assigned accounts to meet productivity and collection goals.</li><li>Collaborate with internal teams to resolve claim edits, denials, and payment delays.</li><li>Maintain compliance with HIPAA and all applicable healthcare regulations.</li></ul>
2026-11-06T00:00:00Z

Customer Support Specialist

Blaine, MN
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for a Customer Support Specialist to support customer-facing order operations for our manufacturing team. This position plays a central role in processing orders accurately, coordinating with internal departments, and keeping customers informed throughout the fulfillment cycle. The ideal candidate brings strong organizational skills, sound judgment, and the ability to resolve issues quickly in a fast-paced environment. Responsibilities:• Oversee the full order lifecycle, from initial entry and validation through shipment follow-up and final invoicing.• Maintain accurate order, customer, and transaction records within ERP and related business systems to support smooth daily operations.• Keep customers informed of order progress, schedule changes, and service issues with timely and clear communication.• Partner with production, planning, quality, warehouse, and shipping teams to align order fulfillment with customer expectations.• Process returns, replacements, and order adjustments while ensuring all updates are documented correctly.• Investigate delays, discrepancies, and delivery concerns, taking appropriate action to resolve issues or elevate them when needed.• Provide administrative support to sales activities by updating account details and assisting with order-related requests.• Record customer feedback and recurring service concerns to help improve processes and overall service performance.
2026-11-05T00:00:00Z

Customer Service Representative

White Bear Lake, MN
onsite
Temporary to Hire
20 - 25 USD / Hourly
We are looking for a Customer Service Representative to join a growing team in Minnesota in a Contract to permanent capacity. This position supports business customers by managing day-to-day order activity, coordinating shipment updates, and helping resolve returns with accuracy and care. The role is well suited for someone who enjoys working in a fast-paced B2B environment, communicates clearly across multiple channels, and takes pride in delivering dependable service. Responsibilities: • Process incoming customer and sales orders accurately and ensure requests are routed and completed in a timely manner. • Communicate shipment status, delivery timing, and tracking details to customers to keep them informed throughout the order lifecycle. • Handle return authorization requests and coordinate the necessary steps to support efficient issue resolution. • Respond to inbound inquiries from customers, distributors, and internal partners through phone and email with a thorough and helpful approach. • Maintain organized order records and update customer information within the company’s ERP and related systems. • Support shared customer accounts as part of the general service team, assisting with a broad range of account needs rather than assigned territories. • Use Microsoft Office tools and internal platforms to manage correspondence, documentation, and routine service tasks. • Contribute to a collaborative department by helping balance daily workflow volumes and meeting service expectations in a dynamic setting.
2026-11-03T00:00:00Z

Customer Service Representative

Burnsville, MN
onsite
Permanent / Full Time
41600 - 54080 USD / Yearly
This position will serve as the first point of contact for customers while supporting daily office operations. In this role, you will assist customers by phone, email, and in person, coordinate service and installation scheduling, manage customer records, and support lead management activities. The ideal candidate is detail-oriented, enjoys problem-solving, and thrives in a fast-paced environment where exceptional customer service is the top priority. Responsibilities:• Enter and maintain customer records with accuracy, ensuring account details and service information remain current in company systems.• Coordinate installation and service appointments, adjusting schedules as needed to support efficient technician routing and timely customer support.• Welcome visitors, assist with front desk activities, and provide in-person support for walk-in customer needs and counter sales.• Respond to customer questions by phone and in person, delivering clear information and resolving issues with professionalism and care.• Track and manage incoming sales and service opportunities, helping move leads through the process and connecting customers with the right solutions.• Build working knowledge of the company’s products and services to provide informed guidance and support to customers.• Support communication between customers and field technicians to help ensure service commitments are completed smoothly and on schedule.
2026-11-04T00:00:00Z

Customer Service Representative

Minneapolis, MN
onsite
Temporary / Contract
17 - 22 USD / Hourly
We are seeking a dedicated Customer Service Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction. Responsibilities:<ul><li>Respond promptly to customer inquiries, handling and resolving customer complaints.</li><li>Maintain a record of customer interactions, comments, and complaints.</li><li>Follow-up on customer interactions.</li><li>Communicate and coordinate with internal departments.</li><li>Deliver excellent customer support and assist in the upgrade of our customer experience.</li><li>Handle incoming calls and emails with professionalism and active listening.</li><li>Provide accurate, appropriate, and immediate responses to all customer inquiries.</li><li>Analyze customer's needs and problem-solve as needed.</li><li>Learn about our product range and services to assist customers effectively.</li><li>Process orders, applications, and requests seamlessly.</li></ul>
2026-10-30T00:00:00Z

Customer Service Representative

New Hope, MN
onsite
Temporary / Contract
22 - 25 USD / Hourly
We are looking for a Customer Service Representative to support a busy service team in New Hope, Minnesota. This Long-term Contract position offers a hybrid schedule, with onsite collaboration during part of the week and remote work on designated days after training. The person in this role will serve as a key point of contact for customers, helping manage service requests, coordinate order details, and ensure timely communication across multiple support needs. Responsibilities:• Manage a high volume of incoming customer calls and direct inquiries to the appropriate team members when needed.• Create and update service requests in ServiceNow, ensuring work is categorized accurately by urgency and service type.• Process orders in internal systems and verify that order details are entered correctly.• Build, update, and maintain customer account information, including warranty records, in company databases.• Work with internal partners and customers to resolve shipment concerns, backorder questions, and billing-related issues.• Communicate with customers to arrange service timing and provide updates related to scheduled work.• Support the completion of work orders by assisting with closeout steps and billing coordination.• Contribute to additional administrative and customer support tasks as business needs evolve.
2026-10-29T00:00:00Z

Customer Service Representative

Minneapolis, MN
remote
Temporary to Hire
16 - 18 USD / Hourly
We are looking for a Customer Service Representative to support learners with timely, thoughtful assistance while delivering a positive service experience. This contract opportunity with potential for a permanent role is based in Minneapolis, Minnesota, and is ideal for someone who communicates clearly, stays organized, and works confidently in a fast-moving support environment. The person in this role will help resolve questions, guide users through technical or service-related issues, and collaborate closely with teammates to ensure consistent support. Responsibilities: • Assist learners by responding to questions and concerns with professionalism, empathy, and clear follow-through. • Investigate service issues, identify practical solutions, and use available resources to resolve concerns efficiently. • Manage daily support tasks in a timely manner while maintaining dependable attendance and meeting workflow expectations. • Communicate effectively with team members to share updates, escalate complex matters, and contribute to smooth service operations. • Use platforms such as Microsoft Office, Outlook, Teams, Zendesk, and other support tools to document interactions and complete assigned work. • Help users navigate basic device or platform difficulties by providing step-by-step troubleshooting assistance. • Maintain accurate records of customer interactions, resolutions, and next steps within the appropriate systems. • Adapt to changing priorities and service needs in a fast-paced environment while continuing to deliver high-quality support.
2026-11-09T00:00:00Z

Patient Account Representative

St. Paul, MN
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a detail-oriented Patient Account Representative to support revenue cycle operations for a healthcare organization in St. Paul, Minnesota. This Long-term Contract position focuses on reviewing patient accounts, preparing accurate billing activity, and helping secure timely reimbursement from insurance carriers and patients. The ideal candidate brings strong medical billing knowledge, sound judgment in resolving account issues, and a thoughtful approach when interacting with patients and internal teams. Responsibilities: • Review patient accounts for billing accuracy and prepare claims for submission to commercial insurance carriers and other third-party payors. • Investigate and correct claim issues before submission so that billing is complete, compliant, and processed without unnecessary delays. • Monitor unpaid or delayed accounts, research the cause of outstanding balances, and take appropriate action to move accounts toward resolution. • Address technical denials by identifying root causes, updating account information, and coordinating corrections needed for successful adjudication. • Communicate with patients, guarantors, payors, and internal departments in a courteous manner to support a positive financial service experience. • Maintain thorough account documentation and perform follow-up activities to support reconciliation of back-end revenue. • Use billing systems and standard office applications to manage account activity, track work queues, and meet productivity expectations. • Carry out additional revenue cycle duties assigned by leadership in alignment with departmental goals and performance standards.
2026-11-05T00:00:00Z

Patient Access Representative

Cambridge, MN
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Patient Access Representative to join a healthcare team in Cambridge, Minnesota on a Contract basis. This position plays an important role in creating a smooth arrival experience for patients while supporting accurate registration, insurance validation, and financial clearance activities. The ideal candidate will bring strong communication skills, attention to detail, and the ability to manage administrative tasks efficiently in a fast-paced clinical setting. Responsibilities: • Welcome patients and visitors professionally, creating a positive and supportive front-desk experience. • Complete patient intake by entering and updating demographic, insurance, and contact information with a high degree of accuracy. • Confirm coverage details, eligibility, and benefit information to help prevent billing issues and delays in care. • Collect copayments, deductibles, and other patient-responsible amounts in accordance with established procedures. • Guide patients through available financial assistance options and support them with required application steps. • Maintain registration records, forms, and signatures within Epic and other relevant systems to ensure complete documentation. • Investigate and correct account discrepancies or registration errors to support clean claim submission and efficient follow-up. • Coordinate appointment scheduling changes and updates when needed to support patient access operations.
2026-10-21T00:00:00Z

Billing and Collections Specialist

Minneapolis, MN
onsite
Temporary / Contract
28 - 31 USD / Hourly
We are seeking an experienced Billing & Collections Specialist. This role is ideal for a detail-oriented professional with a strong background in high-volume billing and collections within the nursing home or long-term care industry. The Billing & Collections Specialist will be responsible for managing billing processes, following up on outstanding balances, and ensuring timely and accurate reimbursement. The ideal candidate will have hands-on experience with Medical Assistance billing and strong working knowledge of PointClickCare. This person must be comfortable handling a high-capacity workload in a fast-paced environment.
2026-10-28T00:00:00Z

Patient Care Coordinator

St. Paul, MN
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Patient Care Coordinator to support patient registration and front-desk operations for a contract position. In this role, you will create a welcoming experience for patients while ensuring accurate collection of demographic, insurance, and financial information within the electronic medical record. This opportunity is well suited for someone who combines strong customer service skills with attention to detail and the ability to navigate healthcare administrative processes. Responsibilities: • Welcome patients upon arrival and provide a welcoming, supportive first point of contact throughout the registration process. • Gather and enter patient demographic, insurance, and financial details into the electronic medical record with a high level of accuracy. • Complete check-in activities, conduct intake interviews, and ensure required forms and signatures are obtained before services are provided. • Guide patients to scheduled visits or procedures and assist with additional appointment coordination when same-day needs arise. • Investigate and address registration discrepancies, claim-related concerns, and account issues while documenting actions taken in the medical record. • Review insurance eligibility, benefits, and payer responses, including more complex billing-related situations, to support accurate account setup. • Communicate estimated costs, collect co-pays and deductibles, and answer routine questions related to payment expectations and available financial support options. • Help patients navigate financial assistance processes by reviewing program criteria, supporting application completion, and routing complex matters to the appropriate team. • Provide day-to-day guidance to team members, support request-for-information documentation, and assist with gathering records or other administrative tasks as needed.
2026-11-02T00:00:00Z

Patient Care Coordinator

Minneapolis, MN
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Patient Care Coordinator to support patient registration and front-desk access services in Minneapolis, Minnesota. This Contract position plays an important role in creating a welcoming experience while ensuring accurate demographic, insurance, and financial information is captured in the electronic medical record. The person in this role will guide patients through check-in, answer registration-related questions, and help address account or coverage issues with care and attention to detail. Responsibilities: • Welcome patients upon arrival and create a positive, detail-oriented first impression during the registration process. • Obtain and enter demographic, insurance, and financial details accurately into the electronic medical record system. • Conduct patient check-in, review required forms, and ensure all necessary paperwork is completed correctly. • Guide patients to scheduled visits or procedures and provide support with additional appointment coordination when needed. • Research and resolve registration discrepancies, claim-related concerns, and account issues while documenting outcomes in the record. • Confirm insurance eligibility, review benefit details, and explain coverage or estimated cost information to patients as appropriate. • Collect copayments, deductibles, and other patient payments, and provide guidance on available financial assistance options. • Support patients through financial assistance screening and application steps, referring complex matters to the appropriate team when necessary. • Obtain required signatures, process information requests, and coordinate with internal departments to gather relevant medical record documentation. • Provide day-to-day guidance to team members or assist with onboarding and mentoring activities as assigned.
2026-11-05T00:00:00Z

Patient Care Coordinator

Hastings, MN
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Patient Care Coordinator to support patient registration and front-desk operations for a Long-term Contract position. In this role, you will help create a positive arrival experience while ensuring patient demographic, insurance, and financial details are accurately recorded in the electronic medical record. This opportunity is well suited for someone who combines strong customer service skills with attention to detail in a healthcare setting. Responsibilities: • Welcome patients upon arrival and provide a detail-focused, service-focused check-in experience. • Gather and enter demographic, insurance, and financial information accurately within the electronic medical record system. • Guide patients through registration forms, required documentation, and signature collection for appointments or procedures. • Confirm coverage, review eligibility and benefit details, and address registration or claim-related account discrepancies. • Explain estimated patient costs, collect copays or deductibles, and respond to questions about available financial assistance options. • Support patients with financial assistance applications, including screening for eligibility and helping complete required paperwork. • Coordinate appointment flow by directing patients to the correct area and assisting with additional scheduling needs when needed. • Record issues, follow-up actions, and account updates in work queues and patient records while following established procedures. • Provide day-to-day guidance to team members, assist with training as needed, and complete other assigned duties related to patient access operations.
2026-10-16T00:00:00Z

Bilingual Customer Service Representative

White Bear Lake, MN
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Spanish Bilingual Customer Service Representative to join a manufacturing team in Minnesota. This long term contract-to-permanent position is ideal for someone who enjoys helping customers, solving product-related questions, and working in a fast-paced technical environment. The person in this role will support customers by identifying appropriate tooling options, addressing inquiries with professionalism, and partnering with internal and external teams to deliver strong service. Responsibilities:• Respond to customer inquiries by phone and email, providing timely support and clear guidance on product and tooling-related questions.• Evaluate customer drawings, specifications, and application details to recommend solutions that align with operational needs.• Enter and manage orders accurately while maintaining complete and organized customer information in company systems.• Explain technical product information in a way that customers can easily understand and apply to their manufacturing processes.• Work closely with colleagues, sales representatives, designers, and distribution partners to coordinate service and resolve issues efficiently.• Support both inbound and outbound customer communication to strengthen relationships and ensure follow-up on open requests.• Assist in resolving customer concerns by identifying practical options and helping guide them toward the best available solution.• Contribute to additional service and administrative tasks as directed by leadership to support team goals.
2026-11-06T00:00:00Z

Bilingual Customer Service Representative

St Paul, MN
onsite
Temporary / Contract
22 - 30 USD / Hourly
We are seeking a dedicated Spanish Bilingual Customer Service Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction. Responsibilities:<ul><li>Respond promptly to customer inquiries, handling and resolving customer complaints.</li><li>Maintain a record of customer interactions, comments, and complaints.</li><li>Follow-up on customer interactions.</li><li>Communicate and coordinate with internal departments.</li><li>Deliver excellent customer support and assist in the upgrade of our customer experience.</li><li>Handle incoming calls and emails with professionalism and active listening.</li><li>Provide accurate, appropriate, and immediate responses to all customer inquiries.</li><li>Analyze customer's needs and problem-solve as needed.</li><li>Learn about our product range and services to assist customers effectively.</li><li>Process orders, applications, and requests seamlessly.</li></ul>
2026-10-27T00:00:00Z

Call Center Representative

Minneapolis, MN
onsite
Temporary / Contract
17 - 19 USD / Hourly
Job SummaryWe are seeking a customer-focused and dependable High-Volume Call Center Representative to join our team. In this role, you will handle a large volume of inbound and/or outbound calls, assist customers with questions and concerns, resolve issues efficiently, and deliver a positive service experience. The ideal candidate is a strong communicator who can multitask, remain professional under pressure, and thrive in a fast-paced environment. Key Responsibilities<ul><li>Handle a high volume of inbound and outbound customer calls in a timely and professional manner.</li><li>Respond to customer inquiries related to products, services, accounts, or support issues.</li><li>Resolve customer concerns and escalate complex issues when appropriate.</li><li>Document customer interactions accurately in internal systems.</li><li>Maintain knowledge of company products, services, and policies to provide accurate information.</li><li>Meet established performance metrics, including call quality, response time, and customer satisfaction.</li><li>Support team goals and contribute to a positive customer service environment.</li><li>Assist with follow-up communications and additional administrative tasks as needed.</li></ul>
2026-11-02T00:00:00Z

Part Time Customer Service Representative

Shakopee, MN
onsite
Temporary / Contract
20 - 23 USD / Hourly
Position OverviewWe are seeking a friendly and service-focused Part-Time Customer Service Representative to provide exceptional support to customers and assist with day-to-day office operations. This role is ideal for someone who enjoys helping others, solving problems, and maintaining a positive customer experience in a professional environment. Key Responsibilities<ul><li>Serve as the first point of contact for customers via phone, email, and in person.</li><li>Respond to customer questions regarding products, services, account information, and general inquiries.</li><li>Resolve customer concerns while maintaining a professional and positive attitude.</li><li>Process requests, update records, and accurately enter information into company systems.</li><li>Maintain detailed documentation of customer interactions and follow-up activities.</li><li>Collaborate with internal departments to ensure timely resolution of customer needs.</li><li>Assist with administrative tasks including filing, data entry, and correspondence.</li><li>Support office operations and other customer service initiatives as needed.</li></ul>
2026-11-04T00:00:00Z

French Bilingual Customer Service Representative

Hopkins, MN
onsite
Temporary / Contract
23 - 26 USD / Hourly
We are seeking a professional and customer-focused French Bilingual Customer Service Representative. In this role, you will serve as a primary point of contact for customers, providing exceptional support in both English and French. The ideal candidate has strong communication skills, enjoys helping others, and can effectively manage customer inquiries in a fast-paced environment. Key Responsibilities<ul><li>Provide outstanding customer service in both French and English via phone, email, and other communication channels.</li><li>Resolve customer concerns efficiently while maintaining a positive customer experience.</li><li>Accurately document customer interactions and update records within company systems.</li><li>Process customer orders, account updates, and service requests.</li><li>Escalate complex issues when necessary and follow through to resolution.</li><li>Meet established performance, quality, and productivity expectations.</li></ul>
2026-10-23T00:00:00Z

French Bilingual Customer Service Representaitve

Edina, MN
onsite
Temporary / Contract
22 - 25 USD / Hourly
Our client is seeking a motivated and service-oriented French Bilingual Customer Service Representative to support customers. This role is ideal for someone who enjoys building relationships, resolving customer concerns, and providing professional support in both French and English. The successful candidate will act as a trusted resource for customers by answering questions, processing requests, and ensuring a positive customer experience from start to finish. Key Responsibilities<ul><li>Serve as the primary point of contact for French- and English-speaking customers.</li><li>Coordinate with internal departments to resolve customer issues and ensure timely follow-up.</li><li>Monitor customer requests from initiation through resolution and provide status updates as needed.</li><li>Process orders, returns, refunds, and account changes accurately and efficiently.</li><li>Maintain detailed records of customer interactions and update information in company databases.</li><li>Educate customers on available products, services, and self-service resources.</li><li>Identify trends in customer concerns and communicate feedback to management.</li><li>Support customer retention efforts by building strong relationships and delivering a positive service experience.</li><li>Assist with special projects and administrative tasks as assigned.</li></ul>
2026-10-23T00:00:00Z

21 results for Medical Customer Service Specialist in Eagan, MN