<p>We are looking for an Operations Specialist to support learners and program users by delivering responsive assistance across technical, administrative, and service-related needs. This is ideal for someone who enjoys helping people, managing details, and working in a fast-paced support environment. In this role, you will serve as an early point of contact for inquiries, help resolve platform-related concerns, and ensure requests are handled accurately and effectively.</p><p><br></p><p>Responsibilities:</p><p>• Assist students and platform users by troubleshooting access issues, answering service questions, and guiding them toward appropriate resources.</p><p>• Manage incoming requests through phone, email, and case management systems while ensuring timely follow-up and clear documentation.</p><p>• Review and complete administrative tasks tied to platform operations, including exception handling and support-related processing.</p><p>• Evaluate inquiries to determine next steps, escalating more complex benefit, education, or technical matters to the appropriate teams when needed.</p><p>• Maintain accurate records of interactions, updates, and resolutions within CRM and support tools such as Salesforce.</p><p>• Deliver attentive customer service in high-volume situations while balancing multiple priorities and maintaining attention to detail.</p><p>• Support operational consistency by following established procedures, meeting compliance expectations, and adapting to updated workflows as business needs change.</p>
<p>Logistics Manager</p><p><br></p><p><strong>Location:</strong> Twin Cities Metro (Onsite)</p><p><br></p><p>We're partnering with a multi-site manufacturing and distribution organization to identify a seasoned Logistics Manager to lead transportation, freight, and distribution operations across multiple locations. This is a highly visible leadership role with direct influence over the movement of nearly all company revenue, serving as the operational hub between manufacturing, inventory, sales, customer service, and third-party logistics partners. The ideal candidate will bring a hands-on leadership style, balancing day-to-day operational execution with long-term process improvement to ensure products move efficiently, accurately, and on time across a complex, multi-site supply chain.</p><p><br></p><p>This opportunity is ideal for someone who thrives in fast-paced, high-volume environments where priorities shift quickly, operational problem solving is constant, and no two days look exactly the same.</p><p><br></p><p>Responsibilities</p><ul><li>Lead day-to-day transportation and logistics operations across multiple manufacturing and distribution locations.</li><li>Develop and execute transportation strategies that improve service levels while controlling freight costs.</li><li>Manage relationships with third-party logistics providers, freight carriers, and transportation vendors.</li><li>Negotiate carrier agreements, monitor performance, and identify opportunities for cost savings and operational improvements.</li><li>Oversee inbound supplier shipments, intercompany transfers, and outbound customer deliveries.</li><li>Partner closely with operations, production, inventory, purchasing, customer service, and sales to ensure products move efficiently through the supply chain.</li><li>Monitor inventory flow and transportation capacity to support seasonal fluctuations and changing customer demand.</li><li>Build, monitor, and report on key transportation and logistics KPIs.</li><li>Identify opportunities to standardize processes, improve scalability, and implement continuous improvement initiatives.</li><li>Lead, coach, and develop a team responsible for logistics coordination and transportation operations.</li><li>Support strategic initiatives involving technology enhancements, process improvements, and future supply chain optimization.</li></ul><p><br></p>
<p>We are seeking an organized and proactive Office Manager to support daily operations for a team in Chanhassen, Minnesota. This contract-to-permanent opportunity is ideal for someone who enjoys overseeing administrative functions, coordinating office activities, and ensuring a smooth and efficient work environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>Oversee day-to-day office operations and ensure an organized and efficient workplace</p><p>Manage office supplies, vendor relationships, and service coordination</p><p>Support scheduling, meeting coordination, and internal communications</p><p>Maintain records, files, and documentation with a high level of accuracy</p><p>Assist with basic reporting, data tracking, and administrative processes</p><p>Coordinate onboarding logistics and provide support to internal teams as needed</p><p>Handle incoming communications and direct requests to appropriate departments</p><p>Identify opportunities to improve workflows and implement process enhancements</p><p><br></p>
<p>We are looking for a versatile Office Manager to support daily administrative and operational activities. This contract opportunity with permanent potential is ideal for someone who enjoys balancing office coordination, data accuracy, and transactional support in a fast-paced environment. The role includes hands-on work with order processing, invoice handling, and general office administration, with NetSuite serving as a key system in day-to-day tasks.</p><p><br></p><p>Responsibilities:</p><p>• Process customer orders accurately in NetSuite while managing fluctuating daily volumes.</p><p>• Enter and maintain data across office and accounting records with strong attention to detail.</p><p>• Review invoices against receipts and purchase order information to help ensure accurate payment documentation.</p><p>• Support Amazon-related account activity, including payment coordination and shipping label creation.</p><p>• Investigate backorders and purchase order status updates, then communicate findings to the sales team.</p><p>• Record vendor bills in NetSuite and assist with accounts payable-related administrative tasks.</p><p>• Reconcile purchase orders and related documentation to identify and resolve discrepancies.</p><p>• Maintain office organization by filing records and replenishing everyday supplies as needed.</p>
We are looking for a Contract Digital Project Manager to support marketing operations and drive process improvement efforts for two collaborating teams in Minneapolis, Minnesota. This role will focus on strengthening coordination, refining project intake practices, and identifying practical ways to improve workflow efficiency across shared initiatives. The ideal candidate brings a thoughtful approach to project delivery, can evaluate how work moves between groups, and is comfortable turning process gaps into scalable solutions.<br><br>Responsibilities:<br>• Partner with two cross-functional teams to improve alignment, strengthen communication, and create more efficient ways of working together.<br>• Review current workflow patterns to identify bottlenecks, clarify handoffs, and recommend process enhancements that support smoother project execution.<br>• Lead and organize project intake activities, ensuring requests are evaluated consistently and routed effectively.<br>• Develop and maintain structured project management practices that increase visibility, accountability, and operational consistency.<br>• Facilitate discussions with stakeholders to understand business needs and translate them into practical process improvements.<br>• Track ongoing initiatives, monitor progress against priorities, and help teams stay focused on delivery goals.<br>• Document workflows, procedures, and recommendations to support repeatable execution and long-term operational effectiveness.