Add your latest resume to match with open positions.
5 results for Help Desk Technician Ii in Eagan, MN
- Minneapolis, MN
- onsite
- Temporary / Contract
- 25.65 - 27.5 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users. This position focuses on resolving day-to-day hardware, software, and access issues while delivering a detail-oriented support experience. The ideal candidate will be comfortable working with Microsoft Windows environments, handling service desk requests, and troubleshooting desktop-related problems efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming support requests and manage service desk tickets through resolution in a timely manner.</p><p>• Diagnose and resolve desktop, laptop, and peripheral issues affecting end-user productivity.</p><p>• Provide hands-on support for Microsoft Windows and Windows 10 systems, including routine issue resolution and user assistance.</p><p>• Support account access tasks within Active Directory, such as password resets, account updates, and basic user administration.</p><p>• Troubleshoot common software, hardware, and connectivity problems using a structured support approach.</p><p>• Document incidents, solutions, and recurring issues clearly to improve service desk knowledge and support consistency.</p>
- 2026-10-16T00:00:00Z
- Columbia Heights, MN
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to join the onsite IT team for a contract assignment. In this role, you will provide day-to-day technical support for employees, resolve a wide range of desktop and user issues, and ensure tickets are handled efficiently from intake through resolution. This opportunity is well suited for someone who enjoys hands-on troubleshooting, works well in a fast-moving environment, and takes pride in delivering dependable end-user support.<br><br>Responsibilities:<br>• Provide frontline technical assistance for employees by diagnosing and resolving hardware, software, application, and connectivity issues.<br>• Manage incoming service desk requests, prioritize support needs, and follow issues through to completion in a timely manner.<br>• Set up new and replacement computers, including imaging, configuration, deployment, and workstation preparation.<br>• Install, maintain, and troubleshoot desktop equipment such as printers, peripherals, and end-user devices.<br>• Support office technology needs by assisting with equipment moves, cable organization, and basic networking tasks.<br>• Maintain user access and assist with Microsoft-based systems, operating environments, and account-related support.<br>• Route advanced or specialized problems to the appropriate infrastructure, security, application, or network team members when necessary.<br>• Record troubleshooting activities, resolutions, and ticket updates clearly to support service quality and knowledge sharing.<br>• Deliver responsive, attentive customer service while supporting a high volume of onsite end-user requests.
- 2026-10-20T00:00:00Z
- Fridley, MN
- onsite
- Temporary / Contract
- 21.375 - 24.75 USD / Hourly
- We are looking for an experienced Help Desk/Desktop Support Analyst to provide hands-on technical support for end users and device environments in Fridley, Minnesota. This Long-term Contract position focuses on resolving desktop, laptop, mobile, and connectivity issues while supporting core Microsoft workplace tools and Windows-based systems. The ideal candidate brings a strong service mindset, solid troubleshooting ability, and the confidence to assist both office users and production-area technology needs.<br><br>Responsibilities:<br>• Provide day-to-day technical assistance for desktops, laptops, mobile devices, and related peripherals, ensuring timely resolution of user issues.<br>• Support Microsoft 365 applications and collaboration platforms, including Outlook, Teams, OneDrive, and SharePoint, to maintain user productivity.<br>• Configure and troubleshoot Windows operating systems, standard workstation settings, browser environments, and common business applications.<br>• Manage service desk requests by documenting incidents, tracking progress, and delivering clear updates to end users throughout the support process.<br>• Assist with account and access-related support, including Active Directory administration and basic remote access troubleshooting.<br>• Establish and troubleshoot connectivity between computers and production equipment using Ethernet, serial connections, or other supported interfaces.<br>• Coordinate with network teams by identifying technical requirements for secure connectivity, including needed firewall rule requests for devices requiring corporate or internet access.<br>• Diagnose and resolve issues involving wireless and local connectivity, including Wi-Fi, Bluetooth, and general TCP/IP-related network problems.
- 2026-10-22T00:00:00Z
- Northfield, MN
- onsite
- Temporary / Contract
- 22 - 27 USD / Hourly
- <p>We are looking for a Desktop Support Analyst to provide hands-on technical assistance for end users. This position supports daily IT operations by resolving device, software, and service desk issues across a healthcare-focused environment. The role is ideal for someone who can balance responsive support with strong attention to system reliability, security, and user experience.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-level technical support for desktops, laptops, mobile devices, peripherals, and related applications.</p><p>• Respond to service desk requests within defined service levels and follow issues through to timely resolution.</p><p>• Install, configure, and maintain end-user hardware and software for employees, providers, and external partners.</p><p>• Diagnose and resolve problems affecting Windows-based systems, device performance, connectivity, and common user applications.</p><p>• Support desktop, mobile, and telecommunications tools to help maintain dependable day-to-day operations.</p><p>• Apply security and compliance practices that align with healthcare IT standards and organizational policies.</p><p>• Assist with technologies that support both patient-facing services and core business functions.</p><p>• Partner with internal IT teams to improve support processes and recommend practical technology enhancements.</p><p>• Contribute to modernization efforts by helping implement updated tools, workflows, and end-user support practices.</p>
- 2026-10-08T00:00:00Z
- Anoka, MN
- onsite
- Temporary / Contract
- 25 - 27.63 USD / Hourly
- <p>Our client is seeking an IT Manufacturing Support Specialist to support end users and technology systems at its Anoka facility. This individual will serve as a key member of the IT support team, providing technical troubleshooting, device management, and infrastructure support in a manufacturing environment.</p><p>Responsibilities</p><ul><li>Provide onsite and remote technical support for end users in a manufacturing environment.</li><li>Troubleshoot and resolve hardware, software, operating system, mobile device, and networking issues.</li><li>Diagnose and resolve issues related to Windows 10/11, Microsoft 365, iOS devices, and enterprise applications.</li><li>Manage incidents and service requests through successful resolution while meeting service level agreements (SLAs).</li><li>Escalate complex technical issues to senior team members as needed.</li><li>Support device deployment, imaging, and provisioning activities, including PXE boot and SCCM processes.</li><li>Assist with network equipment deployments, infrastructure changes, and connectivity troubleshooting.</li><li>Maintain accurate documentation of support activities, resolutions, and IT asset inventory.</li><li>Create and update knowledge base documentation to improve support efficiency.</li><li>Collaborate with IT leadership and peers to support operational and project-based initiatives.</li><li>Participate in an on-call rotation and provide after-hours support when necessary.</li></ul><p><strong>Schedule:</strong> Onsite | Monday-Thursday, 6:00 AM-4:30 PM</p><p><strong>Training:</strong> Approximately two weeks, Monday-Friday, 8:00 AM-4:30 PM</p><p><br></p><p>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com).</p>
- 2026-10-21T00:00:00Z