Add your latest resume to match with open positions.

4 results for Help Desk Support Manager in Eagan, MN

Help Desk/Desktop Support Analyst

Saint Paul, MN
onsite
Temporary to Hire
19.7885 - 22.913 USD / Hourly
I am looking for a Service Desk/IT Support Specialist to join a great team. You will be onsite at their corporate office in St. Paul, MN. This person will be the first point of contact for all inbound IT support. You'll troubleshoot issues across Active Directory, VPN, email, remote access, hardware, and user accounts, while escalating more complex issues to Tier 2 and engineering teams. What makes the role different is that the person will also have the opportunity to help build the Service Desk from the ground up. You will work with tools like NinjaOne, Webex Calling, Intune, and Autopilot, help clean up and maintain the knowledge base, improve ticketing processes, and identify opportunities to leverage AI to improve call handling and support workflows.
2026-08-19T00:00:00Z

Help Desk/Desktop Support Analyst

Edina, MN
onsite
Temporary / Contract
22 - 24 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a services team. This position is well suited for someone who enjoys investigating technical issues, improving workflows, and supporting both recurring operations and project-driven work. The role combines hands-on troubleshooting, data-focused tasks, and cross-functional communication to help maintain reliable service and efficient execution. Responsibilities:• Manage recurring operational activities tied to client and internal projects, including processing requests, preparing reports, validating information, and distributing completed outputs.• Perform website checks and content maintenance while supporting data-related work such as file updates, issue investigation, and load processing.• Track incoming customer data to ensure it is received, reviewed, and reflected accurately in connected applications within expected timelines.• Review current workflows to identify opportunities for greater efficiency, consistency, and quality, then support the rollout of process enhancements.• Create and maintain clear documentation for procedures, updates, and newly introduced functionality.• Provide regular status updates to leadership on project progress, risks, issues, and changes that may affect delivery.• Monitor support channels, respond to questions, and address escalations in a timely and effective manner.• Diagnose and resolve problems related to production data, system output, or website functionality to minimize disruption.
2026-08-29T00:00:00Z

Desktop Support Analyst

Anoka, MN
onsite
Temporary / Contract
26 - 30 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical assistance. This position supports daily desktop, hardware, software, and user access needs while helping maintain reliable technology across office and production environments. The ideal candidate is comfortable troubleshooting a wide range of devices and applications, partnering with internal teams, and delivering practical support that keeps operations running smoothly. Responsibilities:• Deliver front-line technical support for employees by resolving issues related to desktops, laptops, office applications, conferencing tools, and other workplace technology.• Diagnose and address problems involving computer hardware, peripheral devices, and workstation performance in both administrative and operational settings.• Install, upgrade, replace, and retire IT equipment as needed to maintain a dependable end-user computing environment.• Support production-floor personnel by troubleshooting computers, controllers, and related technology used by operators, technicians, and maintenance staff.• Administer user access through Active Directory, including account setup, group updates, permission changes, and related maintenance tasks.• Serve as a key point of coordination with the external managed services provider to communicate support needs and help drive issue resolution.• Track, organize, and maintain inventory of IT equipment and supplies to support efficient deployment and ongoing asset management.• Set up and configure workstations, displays, monitor mounts, and similar end-user equipment to meet business needs.• Provide guidance and informal training to users so they can make effective use of hardware, software, and collaboration tools while following secure practices.
2026-08-26T00:00:00Z

IT Support Technician

Minneapolis, MN
onsite
Temporary / Contract
25 - 29 USD / Hourly
We are looking for an IT Support Technician to provide reliable technical assistance for employees. This position is ideal for someone who enjoys solving hardware and software issues, supporting end users with professionalism, and helping maintain a stable, efficient technology experience. The role works closely with internal teams and external partners to address support needs, contribute to device management efforts, and assist with technology rollouts in a hybrid work setting. Responsibilities:• Deliver front-line support for computer hardware, software applications, and end-user access issues across business locations and office teams.• Diagnose technical problems, resolve incidents efficiently, and coordinate with internal specialists or third-party vendors when advanced assistance is needed.• Assist with the setup, deployment, replacement, and maintenance of laptops, desktops, peripherals, and related IT equipment throughout the asset lifecycle.• Support implementation activities for software updates, hardware refreshes, new technology rollouts, and audio/visual event needs.• Participate in an after-hours support schedule to help ensure timely assistance outside standard business hours.• Prepare and maintain clear support documentation, including procedures, knowledge articles, user guides, and frequently asked questions.• Work with senior team members to complete minor system or application configuration updates requested by the business.• Provide deskside and remote support with a strong service mindset, maintaining positive communication and a high level of customer care.
2026-08-25T00:00:00Z