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5 results for Help Desk Support Manager in Eagan, MN

Help Desk/Desktop Support Analyst

Minneapolis, MN
onsite
Temporary / Contract
23.75 - 26 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance for end users across a variety of client environments. This Contract position is ideal for someone who combines strong troubleshooting ability with a service-focused approach and clear, detail-oriented communication. The role supports day-to-day desktop, software, account, networking, and audiovisual needs while ensuring issues are documented thoroughly and resolved with a high level of customer satisfaction. Responsibilities: • Manage support cases from initial intake through final resolution, documenting diagnostics, actions taken, and outcomes in the ticketing system. • Deliver end-user assistance for Windows and Mac devices, business applications, basic network connectivity, and audiovisual meeting technology. • Maintain timely communication with users through appropriate support channels and provide updates that set clear expectations throughout the resolution process. • Administer user access and account-related tasks within Active Directory and Microsoft 365, including routine support and issue remediation. • Coordinate with network and other IT teams to investigate and resolve telecom or connectivity problems that require broader technical involvement. • Track and oversee IT equipment through its lifecycle, including inventory control, device preparation, deployment, recovery, and retirement. • Create and refine support documentation, standard operating procedures, and knowledge base content to improve consistency and team efficiency. • Follow established service standards, productivity targets, and security requirements while safeguarding company and client information assets. • Provide escalated assistance and occasional after-hours support when business needs require additional coverage.
2026-09-15T00:00:00Z

Help Desk/Desktop Support Analyst

Edina, MN
onsite
Temporary / Contract
22 - 24 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a services team. This position is well suited for someone who enjoys investigating technical issues, improving workflows, and supporting both recurring operations and project-driven work. The role combines hands-on troubleshooting, data-focused tasks, and cross-functional communication to help maintain reliable service and efficient execution. Responsibilities:• Manage recurring operational activities tied to client and internal projects, including processing requests, preparing reports, validating information, and distributing completed outputs.• Perform website checks and content maintenance while supporting data-related work such as file updates, issue investigation, and load processing.• Track incoming customer data to ensure it is received, reviewed, and reflected accurately in connected applications within expected timelines.• Review current workflows to identify opportunities for greater efficiency, consistency, and quality, then support the rollout of process enhancements.• Create and maintain clear documentation for procedures, updates, and newly introduced functionality.• Provide regular status updates to leadership on project progress, risks, issues, and changes that may affect delivery.• Monitor support channels, respond to questions, and address escalations in a timely and effective manner.• Diagnose and resolve problems related to production data, system output, or website functionality to minimize disruption.
2026-09-11T00:00:00Z

Customer Support Specialist

Shakopee, MN
onsite
Temporary / Contract
20 - 25 USD / Hourly
Position OverviewWe are seeking a professional and customer-focused Customer Service Representative to support daily customer interactions and provide exceptional service. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to effectively manage inquiries while delivering a high-quality customer experience. Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and other communication channels</li><li>Provide accurate information regarding products, services, policies, and procedures</li><li>Resolve customer concerns in a professional and timely manner</li><li>Document customer interactions and maintain accurate records</li><li>Process orders, requests, and account updates as needed</li><li>Collaborate with internal departments to address customer needs and ensure timely follow-up</li><li>Monitor and manage multiple tasks while maintaining attention to detail</li><li>Maintain a high level of professionalism and customer satisfaction</li><li>Support additional administrative and customer service functions as assigned</li></ul>
2026-09-15T00:00:00Z

Apple Desktop Support Analyst

Minneapolis, MN
onsite
Temporary to Hire
38 - 44 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on and remote technical support for a Mac-based environment serving approximately 40 users. This contract opportunity with the potential to become permanent is ideal for someone who enjoys delivering responsive end-user support, maintaining reliable workplace technology, and contributing to a positive employee experience. The role includes one day onsite each week and requires a strong service mindset, sound troubleshooting ability, and comfort supporting essential collaboration and productivity tools. Responsibilities: • Deliver timely technical assistance for hardware, software, and access-related issues, ensuring users receive effective support with minimal disruption. • Provide dedicated support for Apple devices, including MacBook Pro and MacBook Air systems, with a focus on setup, troubleshooting, maintenance, and user guidance. • Help maintain office connectivity and assist with technology needs that support both onsite staff and remote team members. • Administer and support key workplace platforms such as Jira, Confluence, Bitbucket, Slack, Microsoft Teams, and 1Password to keep daily operations running smoothly. • Coordinate onboarding and offboarding activities for employees and contractors, including device preparation, account access, and recovery of company technology. • Oversee the lifecycle of IT equipment by assisting with procurement, inventory tracking, deployment, maintenance, and retirement of assets. • Work with external technology providers to evaluate services, manage ongoing relationships, and monitor vendor performance and agreements. • Recommend and implement practical improvements to support processes and service workflows with an emphasis on usability and inclusivity. • Assist with adherence to security and privacy standards by supporting established policies, access controls, and related operational practices.
2026-09-15T00:00:00Z

Front Desk Admin

Saint Paul, MN
onsite
Temporary / Contract
19 - 22 USD / Hourly
Job Summary:We are seeking a professional and dependable Part-Time Front Desk Administrator to support daily office operations and serve as the first point of contact for visitors, clients and staff. Based on general knowledge.Key Responsibilities:<ul><li>Greet and assist visitors in a friendly and professional manner. Based on general knowledge.</li><li>Answer, screen and direct incoming phone calls. Based on general knowledge.</li><li>Manage incoming and outgoing mail, packages and deliveries. Based on general knowledge.</li><li>Maintain the front desk area and ensure a welcoming office environment. Based on general knowledge.</li><li>Schedule appointments, meetings and conference rooms. Based on general knowledge.</li><li>Perform data entry, filing, scanning and general administrative support. Based on general knowledge.</li><li>Order and track office supplies as needed. Based on general knowledge.</li><li>Support various departments with clerical tasks and special projects. Based on general knowledge.</li></ul>
2026-09-17T00:00:00Z