<p><strong>Receptionist and Customer Service Representative</strong></p><p><strong>Responsibilities:</strong></p><ul><li>Accurately enter customer orders into ERP and maintain order entry records.</li><li>Answer incoming phone calls, direct inquiries to the appropriate parties, and provide information as needed.</li><li>Greet guests and visitors in a courteous and professional manner, ensuring a positive first impression.</li><li>Handle customer complaints by identifying issues, providing timely solutions and alternatives, and following up to ensure complete resolution.</li><li>Keep records of customer interactions, process customer accounts, and update customer information as necessary.</li><li>Manage and track sample requests from customers and internal teams.</li><li>File tickets, estimates, and other documentation promptly and accurately.</li><li>Follow established communication procedures, guidelines, and company policies to ensure consistent and high-quality service.</li><li>Assist with miscellaneous office duties, such as data entry, filing, document preparation, and maintaining office supply inventory.</li></ul><p><strong>Skills & Qualifications:</strong></p><ul><li>Strong communication and interpersonal skills.</li><li>Attention to detail and ability to manage multiple priorities.</li><li>Proficient in order entry systems (Fishbowl experience preferred).</li><li>Customer-focused mindset with a commitment to resolving issues effectively.</li><li>Organization skills and the ability to maintain accurate records.</li></ul><p>Ready to make a meaningful impact as the face and voice of our organization? Apply today to join our team.</p>
We are looking for a Benefits Coordinator to join an engineering organization in Plymouth, Minnesota. This contract-to-permanent opportunity is ideal for an HR specialist who brings strong experience in benefits administration, employee support, and compliance-focused coordination. The person in this role will contribute across benefits, HR operations, and employee lifecycle activities while helping maintain accurate records and a positive employee experience.<br><br>Responsibilities:<br>• Coordinate day-to-day administration of employee benefit programs, including health and welfare plans, retirement offerings, and related employee updates.<br>• Manage open enrollment activities, process benefit changes, support plan audits, and serve as a point of contact for insurance carriers and benefit vendors.<br>• Review and prepare payroll-related reports, assist with benefits deductions, and help resolve discrepancies tied to employee compensation and coverage.<br>• Support employee leave and case management activities, including FMLA coordination, workers’ compensation matters, unemployment documentation, and wage garnishment processing.<br>• Maintain organized employee records and assist with key HR processes such as onboarding, offboarding, performance review tracking, and training coordination.<br>• Partner with staffing teams to support recruiting efforts through job posting coordination, applicant tracking, interview scheduling, and new employee orientation activities.<br>• Respond to employee relations and policy-related questions, document sensitive matters appropriately, and assist with workplace investigations when needed.<br>• Help ensure HR practices remain aligned with applicable local, state, and federal regulations, including required reporting and compliance documentation.<br>• Provide additional administrative and operational support across HR, accounting, and office functions as business needs require.