<p>This position will oversee day to day operations and lead our client’s customer service team with a focus on driving continuous improvement initiatives. This leader will play a key role in delivering an exceptional customer experience, optimizing internal processes, and building a high-performing, customer-focused team.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Lead, coach, and develop a customer service team while fostering a high-performance and customer-first culture</li><li>Oversee daily customer service operations, including order processing, inquiries, and issue resolution</li><li>Manage and resolve customer concerns via phone and email, including escalated issues</li><li>Process and oversee RMAs, mis-shipments, and customer contract administration</li><li>Monitor and analyze key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction; implement improvements as needed</li><li>Collaborate cross-functionally with sales, operations, and supply chain to ensure seamless service delivery</li><li>Identify and implement process improvements to drive efficiency and enhance the customer experience</li><li>Develop and deliver training programs to support team growth and consistency in service standards</li><li>Support CRM/ERP system enhancements and digital transformation initiatives</li><li>Participate in hiring, onboarding, and ongoing development of customer service staff</li><li>Establish and maintain strong relationships with customers and key stakeholders</li></ul>
We are looking for a Customer Service Manager to lead daily service operations and ensure a high standard of support for customers in Minneapolis, Minnesota. This role oversees order communication, issue resolution, and coordination with internal teams to keep commitments on timing and delivery. The ideal candidate brings strong leadership skills, a customer-focused mindset, and the ability to balance service quality with operational efficiency.<br><br>Responsibilities:<br>• Lead the customer service team, providing direction, coaching, and accountability for performance and service standards.<br>• Oversee incoming customer inquiries related to order updates, changes, and concerns, ensuring timely and accurate communication.<br>• Manage the intake of new orders and confirm key details so requests move efficiently through the process.<br>• Partner with production and operations teams to help build schedules that align output with customer demand.<br>• Communicate expected completion and delivery timelines to customers and internal stakeholders with clarity and consistency.<br>• Monitor inventory activity, including aging stock and overall inventory levels, and share trends that may affect service or fulfillment.<br>• Resolve escalated customer issues by identifying root causes and coordinating practical solutions across departments.<br>• Review departmental workflows and implement improvements that strengthen responsiveness, accuracy, and team effectiveness.
<p>We are looking for an experienced Family Office Accounting Manager to lead and oversee the financial administration team in Twin Cities, Minnesota. This role focuses on managing workflows, ensuring timely and accurate client deliverables, and optimizing accounting systems for efficiency and accuracy. The ideal candidate has strong attention to detail, tech savvy, leadership capabilities, and a commitment to delivering exceptional client service.</p><p><br></p><p>Responsibilities:</p><p>• Supervise daily operations of the financial administration team to ensure high-quality deliverables are completed on time.</p><p>• Coordinate workload planning and prioritization across team members and client assignments.</p><p>• Maintain oversight of recurring client tasks such as reconciliations, financial statements, and cash flow reporting.</p><p>• Drive process improvement initiatives to enhance efficiency, quality control, and consistency.</p><p>• Implement and optimize accounting software to improve workflows, data accuracy, and automation.</p><p>• Manage a portfolio of clients by providing comprehensive financial administration support, including transaction recording, reconciliations, and monthly reporting.</p><p>• Prepare and review cash flow reports, financial statements, and budgets for clients and related entities.</p><p>• Conduct ad hoc analyses for investment needs, real estate transactions, charitable contributions, and personal finances.</p><p>• Review team outputs for accuracy and adherence to established procedures, ensuring quality control.</p><p>• Collaborate with cross-functional teams and external professionals, such as tax accountants, attorneys, and investment managers, to meet client objectives.</p><p><br></p><p>If you are intersted in joining this firm please contact Douglas Rickart on LinkedIn, call Doug at 612-249-0330 or apply through the link provided. </p>
<p>Robert Half Contract Finance & Accounting team is seeking an Accounts Receivable Specialist. As an Accounts Receivable Specialist you will support this company to drive key revenue generating activities such as timely, accurate billing & invoicing and new process implementation.</p><p> </p><p>Responsibilities:</p><ul><li>Matching, batching, coding and entering invoices</li><li>Entering, posting and reconciling batches</li><li>Researching and resolving accounts receivable issues with customers or vendors</li><li>Updating and reconciling sub-ledger to the general ledger</li><li>Collections</li><li>Maintaining cash applications, account reconciliations and chargebacks</li></ul>
<p>We are looking for an Accounts Receivable Specialist to support an organization in Minneapolis, Minnesota. This Long-term Contract opportunity is ideal for someone with a solid background in receivables operations who can manage billing, cash activity, and collection efforts with accuracy and consistency. The person in this role will help maintain healthy cash flow by resolving outstanding balances, applying payments correctly, and partnering with internal teams on account-related matters.</p><p><br></p><p>Responsibilities:</p><p>• Oversee day-to-day receivables activity, ensuring customer accounts are updated accurately and consistently.</p><p>• Prepare and issue invoices while confirming billing details align with client agreements and internal records.</p><p>• Apply incoming payments to the appropriate accounts and investigate discrepancies when remittance information is unclear.</p><p>• Conduct commercial collection outreach in a detail-oriented manner to secure timely payment on overdue balances.</p><p>• Monitor aging reports, prioritize past-due accounts, and follow up to reduce outstanding receivables.</p><p>• Reconcile account activity by researching unapplied cash, short payments, and disputed charges.</p><p>• Collaborate with internal departments to resolve billing questions and improve the accuracy of account information.</p>
<p>We are seeking a proactive and organized Sales Coordinator to support a team in Burnsville, Minnesota. This long-term contract opportunity is ideal for someone who enjoys providing administrative support, coordinating processes, and helping a sales team operate efficiently.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>Support daily sales operations through administrative and coordination tasks</p><p>Manage and update customer and sales data within CRM systems to ensure accuracy</p><p>Assist with preparing quotes, processing orders, and tracking sales activities</p><p>Coordinate communication between sales team members and internal departments</p><p>Schedule meetings, maintain calendars, and assist with reporting needs</p><p>Monitor and organize inbound inquiries, ensuring timely follow-up by the sales team</p><p>Maintain documentation, files, and sales materials in an organized manner</p><p>Provide general support to help streamline workflows and improve team efficiency</p>